Robert H.
RH
Robert H.
Product Director
Mid-Market (51-1000 emp.)
"SheeID went above and beyond to help us grow the Student business"
4.5/5
What do you like best about SheerID?

SheerID met the SLAs and services agreed upon, but also acted as a growth partner to SoundCloud Review collected by and hosted on G2.com.

What do you dislike about SheerID?

We had too many meetings, I think a QBR would have been sufficient Review collected by and hosted on G2.com.

Response from Alessia Righi of SheerID
Edit edit

Robert, thank you for taking the time to leave us a review. We are very happy to hear that you achieved higher conversion rates thanks to SheerID and that you found a great partner in us. I will make sure to pass your feedback regarding the frequency of the meetings to the team. It continues to be a pleasure working with the SoundCloud team and we are looking forward to continuing helping you provide personalized offers for students in the future!

Verified User in Computer Software
IC
Verified User in Computer Software
Enterprise (> 1000 emp.)
"Efficient and Consistent Licensing Services"
5/5
What do you like best about SheerID?

SheerId is a consistent platform, which has performed consistently well for our organization. The service provided is invaluable to managing a vetting process at the front of a licensing service. Review collected by and hosted on G2.com.

What do you dislike about SheerID?

Implementation can be pretty technical, so you need to ensure the involvement of the correct level of IT/Enterprise services groups from an early point in the platform's project lifecycle. Review collected by and hosted on G2.com.

Response from Crystal Anderson of SheerID
Edit edit

Thank you for the review. We truly appreciate your partnership and are so glad to hear that with SheerID your team was able to see efficiency gains.

We look forward to working with your team to help build more targeted, personalized campaigns in the future!

Verified User in Higher Education
EH
Verified User in Higher Education
Enterprise (> 1000 emp.)
"Very poor experience to start and slowly getting better."
3/5
What do you like best about SheerID?

Their product speaks for itselt. When implemented correclty and processes are followed it works great. Review collected by and hosted on G2.com.

What do you dislike about SheerID?

Our most recent account executive was the worst AE I have experienced. It took me to withhold payment for them to understand the issues we were having and get a new AE in and our processes updated. Review collected by and hosted on G2.com.

Response from Crystal Anderson of SheerID
Edit edit

Thank you for your feedback - we are currently looking into the team members involved with this account and determining the appropriate measures for a healthier partnership moving forward.

We want to apologize for any service issue(s) you experienced with the previous AE team member. We're glad to hear that improvements have been made and we're taking the necessary steps to build a better relationship between SheerID and your team.

Aside from this, we're happy to see that your team is seeing value from the product with your student verifications and fraud prevention. If further and immediate support is needed, please reach out to crystal.anderson@sheerid.com and I will help escalate internally.

MH
Megan H.
Marketing Analyst
Enterprise (> 1000 emp.)
"Top notch"
4.5/5
What do you like best about SheerID?

SheerID always makes sure that our company has everything we need to be successful. I enjoy our monthly touch bases, even in the off-season, to discuss new opportunities. Review collected by and hosted on G2.com.

What do you dislike about SheerID?

There aren't many negative things about SheerID. If there is ever a problem we have, the team that works with our company goes out of there way to ensure the issue is solved. Review collected by and hosted on G2.com.

Response from Crystal Anderson of SheerID
Edit edit

Thank you for taking the time to leave us a review! It's great to hear that you've had a positive experience working with the SheerID platform and team. We look forward to continuing to help you provide special offers to members of the military for years to come!

See how SheerID improved
Madi S.
MS
Madi S.
Retention, Loyalty, CRM Manager
Small-Business (50 or fewer emp.)
"Wonderful customer service, user-friendly platform"
4.5/5
What do you like best about SheerID?

The CSMs I've had the pleasure of working with have been phenomenal. Really responsive and helpful, and they continue to check in long after contracts are signed to help ensure things are running smoothly. The platform itself was easy to integrate and we've seen great results. Review collected by and hosted on G2.com.

What do you dislike about SheerID?

Would prefer if they only charged for successful verifications, as opposed to all attempted verifications, but I understand the business case for that so it's not a huge negative. Review collected by and hosted on G2.com.

Response from Crystal Anderson of SheerID
Edit edit

Madi, thank you for your review. We are over the moon to hear that our customer success team has been such a pleasant experience for your team and that your programs are seeing success already!

SheerID is all about continuous improvement, so I will make sure to pass on your additional feedback on pricing. In the meantime, we look forward to partnering with you on additional programs that will improve retention and LTV and increase customer acquisition.

Verified User in Sporting Goods
AS
Verified User in Sporting Goods
Mid-Market (51-1000 emp.)
"Very Satisfied w/ SheerID"
4/5
What do you like best about SheerID?

The time savings the platform provides our team. Review collected by and hosted on G2.com.

What do you dislike about SheerID?

The admin dashboard is not as intuitive as I would like. Review collected by and hosted on G2.com.

Response from Crystal Anderson of SheerID
Edit edit

Thank you for sharing the value you've received from partnering with SheerID. The team is glad to hear about the tremendous time efficiency gain for your team!

We are dedicated to continuous improvement and appreciate you leaving feedback about the dashboard. This feedback will be passed on to the product team, but in the meantime, feel free to review the documentation on key performance metrics and how to find these within your dashboard. Since the dashboard provides a wealth of feedback on all campaign metrics, it may be hard to distinguish which metrics are the most important ones to track but this should provide a little more clarity around this.

See how SheerID improved
KS
Karla S.
Director, Sports Marketing and Revenue
Small-Business (50 or fewer emp.)
"Sheer ID has been extremely helpful and supportive as we grow our business!"
5/5
What do you like best about SheerID?

The SheerID team is always available to support any business needs, from explaining the basics to helping resolve unforeseen issues. Review collected by and hosted on G2.com.

What do you dislike about SheerID?

I have not had a negative experience or have been dissatisfied with the customer service provided by SheerID. Review collected by and hosted on G2.com.

Response from Crystal Anderson of SheerID
Edit edit

Thank you for your feedback, Karla! It's been a pleasure working with your team on your identity marketing program. We truly value your opinion and partnership.

Verified User in Computer Software
AC
Verified User in Computer Software
Mid-Market (51-1000 emp.)
"Vast array of validations for targeting marketing or promo strategy"
4.5/5
What do you like best about SheerID?

Student validations(US and abroad), health care professional validation. Offer/code distribution through cobranded pages with no eng work is great. Review collected by and hosted on G2.com.

What do you dislike about SheerID?

Nothing really. more type of validations like employment status etc would have been useful for us. Review collected by and hosted on G2.com.

Response from Alessia Righi of SheerID
Edit edit

Thanks for sharing your feedback. We're glad to hear that you had a positive experience working with us and are seeing success with verifying student and healthcare professionals.

We do want to share that we offer employment and professional verification. We verify 44K employers with 65 million employees, including 375 of the Fortune 500 companies along with industry professionals. For more information, view our employment FAQ sheet below.

See how SheerID improved
AT
Adam T.
Manager of Targeted Promotion
Mid-Market (51-1000 emp.)
"Powerful verification platform for unique marketing campaigns."
4/5
What do you like best about SheerID?

The ability to instantly verify people and utilize that info to run marketing campaigns Review collected by and hosted on G2.com.

What do you dislike about SheerID?

The use cases are somewhat only relevant during specific seasons for my organization (Veteran's Day, Back to School) Review collected by and hosted on G2.com.

LG
Lauren G.
Senior Director, D2C Ecommerce
Mid-Market (51-1000 emp.)
"Easy to work with, does what we need!"
4.5/5
What do you like best about SheerID?

SheerId is always working behind the scenes, so it easy to forget about! Review collected by and hosted on G2.com.

What do you dislike about SheerID?

Nothing material. It seems like there are a lot of outage notices via email, but we haven't heard anything from customers regarding this, so doesn't seem like an issue. Review collected by and hosted on G2.com.