# Best Chatbots Software - Page 5 *By [Bijou Barry](https://research.g2.com/insights/author/bijou-barry)* Chatbots, also called virtual agents or virtual assistants, are used in place of humans to conduct specific tasks or provide information based on written or spoken requests, allowing users to interact with applications in a conversational manner to automate tasks that formerly required human intervention. ### Core Capabilities of Chatbot Software To qualify for inclusion in the Chatbots category, a product must: - Provide an output based on the initial request in written or speech form - Allow for the automation of formerly human-necessary tasks - Be sold as a standalone chatbot solution, and not simply contain NLP or speech recognition within a conversational interface ### Common Use Cases for Chatbot Software Businesses use chatbots to automate customer-facing and internal interactions across a growing range of functions. Common use cases include: - Serving as a first line of defense in customer support alongside [live chat](https://www.g2.com/categories/live-chat), [help desk](https://www.g2.com/categories/help-desk), and [contact center software](https://www.g2.com/categories/contact-center) - Handling sales and marketing knowledge base queries with automated, scripted responses - Enabling users to retrieve data points from [business intelligence software](https://www.g2.com/categories/business-intelligence) through natural language requests ### How Chatbot Software Differs from Other Tools Although chatbots frequently use natural language processing (NLP) or speech recognition to understand requests, they primarily function through scripted conversations, distinguishing them from intelligent virtual assistants, which use natural language understanding (NLU) to conduct more dynamic, human-like conversations. Chatbots are rules-driven and best suited for predictable, structured interactions, while AI-powered alternatives offer greater flexibility and intent comprehension. ### Insights from G2 on Chatbot Software Based on category trends on G2, ease of scripting and deployment speed stand out as key strengths. These platforms deliver reductions in routine inquiry volume and improved first-response times as primary outcomes of chatbot adoption. ## Top Chatbots Software at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) | 4.3/5.0 (6,647 reviews) | Omnichannel ticket management with AI-assisted workflows | "[Great Complete CRM](https://www.g2.com/survey_responses/zendesk-for-customer-service-review-4530447)" | | 2 | [Fin](https://www.g2.com/products/fin/reviews) | 4.5/5.0 (3,715 reviews) | Knowledge-base-grounded AI for support deflection | "[Finn: Natural Language, Seamless Integrations, Fast Performance & Helpful Support](https://www.g2.com/survey_responses/fin-review-13052905)" | | 3 | [Jotform AI Agents](https://www.g2.com/products/jotform-ai-agents/reviews) | 4.5/5.0 (630 reviews) | No-code AI agents for 24/7 customer response | "[Customization, Training, and Easy Setup with Strong Integration Options](https://www.g2.com/survey_responses/jotform-ai-agents-review-13081453)" | | 4 | [Qualified](https://www.g2.com/products/qualified/reviews) | 4.9/5.0 (1,492 reviews) | AI SDR for real-time website visitor qualification | "[On-Point Success Architect and Clear Project Direction](https://www.g2.com/survey_responses/qualified-review-13038507)" | | 5 | [Birdeye](https://www.g2.com/products/birdeye/reviews) | 4.7/5.0 (4,021 reviews) | AI-powered messaging and review management for multi-location brands | "[A fast way to manage your company's reviews.](https://www.g2.com/survey_responses/birdeye-review-10292900)" | | 6 | [Tidio](https://www.g2.com/products/tidio/reviews) | 4.6/5.0 (1,843 reviews) | Live chat and AI chatbot for small business websites | "[I honestly didn't expect Lyro AI to work this well](https://www.g2.com/survey_responses/tidio-review-13042494)" | | 7 | [Paylocity](https://www.g2.com/products/paylocity/reviews) | 4.4/5.0 (5,995 reviews) | — | "[Seamless All-in-One HR Platform That Saves Hours](https://www.g2.com/survey_responses/paylocity-review-12915096)" | | 8 | [Wati](https://www.g2.com/products/wati/reviews) | 4.6/5.0 (478 reviews) | WhatsApp Business API with automation and shared inbox | "[Game-Changing WhatsApp Automation for Meta Ad Lead Follow-Up](https://www.g2.com/survey_responses/wati-review-13092376)" | | 9 | [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) | 4.4/5.0 (1,466 reviews) | Omnichannel contact center with intelligent routing and API integration | "[Effortless Setup, Powerful Integrations](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12997137)" | | 10 | [Talkdesk](https://www.g2.com/products/talkdesk/reviews) | 4.4/5.0 (2,439 reviews) | — | "[Talkdesk: Easy to Navigate, Accurate Translation, and Great Performance](https://www.g2.com/survey_responses/talkdesk-review-13074985)" | ## G2 Grid® for Chatbots Software ![G2 Grid® for Chatbots Software plotting products by satisfaction and market presence](https://www.g2.com/categories/chatbots/grids.png?focus%5B%5D=574&focus%5B%5D=3270&focus%5B%5D=1437428&focus%5B%5D=90225&focus%5B%5D=19432&focus%5B%5D=61400&focus%5B%5D=1209&focus%5B%5D=144283) Highlighted products: Zendesk for Customer Service, Fin, Jotform AI Agents, Qualified, Birdeye, Tidio, Paylocity, and Wati. Underlying data: [Grid® JSON](https://www.g2.com/categories/chatbots/grids.json?focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=fin&focus%5B%5D=jotform-ai-agents&focus%5B%5D=qualified&focus%5B%5D=birdeye&focus%5B%5D=tidio&focus%5B%5D=paylocity&focus%5B%5D=wati) ## How Many Chatbots Software Products Does G2 Track? **Total Products under this Category:** 765 ### Category Stats (Jul 2026) - **Average Rating**: 4.52/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: TxtCart (+4.99%) - Among all products in this category, TxtCart recorded the largest rating increase compared to last month *Last updated: July 12, 2026* ## How Does G2 Rank Chatbots Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 79,100+ Authentic Reviews - 765+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Which Chatbots Software Is Best for Your Use Case? - **Leader:** [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - **Highest Performer:** [Twixor](https://www.g2.com/products/twixor/reviews) - **Easiest to Use:** [Birdeye](https://www.g2.com/products/birdeye/reviews) - **Top Trending:** [HighLevel](https://www.g2.com/products/highlevel/reviews) - **Best Free Software:** [Fin](https://www.g2.com/products/fin/reviews) --- **Sponsored** ### Ada Ada is an enterprise Agentic Customer Experience (ACX) company that helps large organizations deploy, manage, optimize, and scale AI agents for customer service, with more than 550 AI agents deployed across the world's most demanding enterprise environments. Ada's core differentiator is the ACX Operating Model: the only approach in the category that pairs an enterprise AI platform with structured methodology and expert guidance. The logic behind it is direct: the best customer experiences come from businesses that own and operate their AI agents, not ones that depend on vendors to run them. The companies that own their AI capability are the ones that compound value. Ada's job is to help them get there. Ada delivers that ownership through three components: the ACX Platform (AI agent management across every channel and language, no engineering dependency required), ACX Practice (a structured methodology for building, governing, and scaling an ACX program), and ACX Experts (who work alongside internal teams to build lasting internal fluency). The ACX Platform is designed with these core components: - Reasoning Engine™: A patent-pending intelligence layer that powers the AI agent across all channels using shared customer context, business logic, and configurable policies, with built-in accuracy and safety controls. Consistent experience meets reduced overhead. - Conversation Hub: Deploy an AI agent across voice, messaging, email, and custom channels in 60+ languages, with structured handoff to human agents when escalation is needed. - Performance Center: Tools for building, testing, and optimizing AI agent behavior, including Playbooks for complex multi-step workflows (refunds, rebookings, authentication), Coaching for continuous improvement, and Simulations for safe pre-launch testing. Tracks resolution rate, CSAT, NPS, and custom KPIs. - Developer Toolkit: Pre-built connectors for Salesforce, Zendesk, and ServiceNow, plus APIs, SDKs, and an MCP Server for managing the AI agent from tools like Claude or ChatGPT. - Enterprise-grade security: SOC 2 Type II, GDPR, HIPAA, PCI DSS, and AIUC-1 certified, with Zero Data Retention and regional data residency. Ada was the first ACX platform to have achieved AIUC-1 certification, the world's first AI safety standard specifically designed for customer service agents—and Ada helped write it. Proven customer outcomes include: - IPSY (ecommerce) achieved 943% ROI on its AI investment within four months of using Ada's ACX platform alongside a 63% improvement in automated resolution rate and a 41% improvement in CSAT. Endy (retail) achieved an 85% automated resolution rate during a major national promotion and 75% CSAT during their warehouse sale. - eSky Group (travel) saw a 17-point increase in automated resolution in four months, a 19-point CSAT jump, and 200% ROI—running three brands across 50+ markets with one team on one platform. - Blackhawk Network (fintech) transformed into a mature ACX operation, automatically resolving ~50% of all incoming inquiries across brands and channels, and upskilling frontline agents with plans to expand AI across the entire enterprise. Across Ada's customer base, the impact extends beyond efficiency metrics. At ClickUp, support agents shifted from manually building chatbot content to specializing in product areas and contributing to lifecycle and retention strategy. At Endy, volume relief created new AI coaching and QA roles rather than headcount reductions. Ada is built for enterprise organizations with high-volume, complex support operations across industries including financial services, telecommunications, retail and ecommerce, travel, insurance, and technology. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=1250&secure%5Bchosen_at%5D=2026-07-12T17%3A04%3A33Z&secure%5Bdisplayable_resource_id%5D=1250&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1250&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=37339&secure%5Bresource_id%5D=1250&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fchatbots&secure%5Btoken%5D=36f967596d9390fd0bdb7188ecb9e6c73b400994c6549f0cd9339d3ecd43ae21&secure%5Burl%5D=https%3A%2F%2Fwww.ada.cx%2Fplatform%2F%3Futm_source%3Dg2%26utm_medium%3Dcpc%26utm_campaign%3Dg2-clicks&secure%5Burl_type%5D=book_demo) --- ## What Are the Top-Rated Chatbots Software Products in 2026? ### 1. [Cliengo](https://www.g2.com/products/cliengo/reviews) Cliengo is an omnichannel platform that automatically converts website visitors into leads, 24/7. Trusted by over 3,000 companies across industries like Healthcare, Education, Real Estate, and Tourism, Cliengo centralizes every customer touchpoint into a single, intelligent inbox. What does Cliengo do? Cliengo combines AI-powered chatbots, live chat, a built-in CRM, and a Copilot assistant so that sales teams can capture, qualify, and manage opportunities without manual effort. The platform learns from your FAQs and website content to deliver automatic, on-brand responses — no coding required. Supported Channels: - Website (chat widget) - WhatsApp - Vacebook Messenger - Instagram Key Features: - 24/7 AI Chatbot — Automatically responds, qualifies, and routes leads across all channels. - Unified Inbox — Centralizes all messages in one place; no more switching between tabs. - Built-in CRM — Manage contacts, track sales cycle stages, rate leads, and auto-assign them to agents. - Cliengo Copilot — Conversation summaries, objection detection, response time metrics, and business opportunity alerts. - Live Chat with smart handoff — Agents can jump into bot conversations in real time when they spot a sales opportunity. - 1,300+ Integrations — Connect via Webhook, API, and Zapier with tools like Salesforce, Google Ads, Mailchimp, and more. - Reports & Dashboards — Campaign metrics integrated with Google Ads, Analytics, and Data Studio. - Multi-language — Available in multiple languages to serve diverse markets. Who is Cliengo for? Best suited for mid-size to large companies handling high volumes of inquiries (1,000+ per month) that need efficient omnichannel support, full lead and campaign traceability, and a way to scale their commercial team's output without adding operational overhead. Awards & Recognition: - Great Place to Work® Argentina (2021, 2022, 2023) - Facebook for Startups: Commerce Program (2020) - Google for Startups LATAM (2020) - 6th Most Innovative Company in Argentina (2019) **Average Rating:** 4.5/5.0 **Total Reviews:** 12 **How Do G2 Users Rate Cliengo?** - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.2/10) - **Analytics:** 5.0/10 (Category avg: 8.5/10) - **Collection of information:** 10.0/10 (Category avg: 8.7/10) **Who Is the Company Behind Cliengo?** - **Seller:** [Cliengo](https://www.g2.com/sellers/cliengo) - **Year Founded:** 2017 - **HQ Location:** Ciudad Autónoma de Buenos Aires - **Twitter:** @cliengo (886 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/16153694/ (56 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 50% Small-Business, 42% Mid-Market #### What Are Recent G2 Reviews of Cliengo? **"[Customizable Chatbot Integration](https://www.g2.com/survey_responses/cliengo-review-8160233)"** **Rating:** 4.5/5.0 stars *— MP D.* [Read full review](https://www.g2.com/survey_responses/cliengo-review-8160233) --- **"[Automate all your procedures with Cliengo](https://www.g2.com/survey_responses/cliengo-review-3769451)"** **Rating:** 4.5/5.0 stars *— Joshua J.* [Read full review](https://www.g2.com/survey_responses/cliengo-review-3769451) --- #### What Are G2 Users Discussing About Cliengo? - [What is Cliengo used for?](https://www.g2.com/discussions/what-is-cliengo-used-for) ### 2. [yellow.ai](https://www.g2.com/products/yellow-ai/reviews) Yellow.ai empowers enterprises to create memorable customer conversations through our generative AI-powered customer service automation platform. Our vision is to drive toward the future of fully autonomous customer support that unlocks unparalleled efficiency and significantly reduces operational costs. Headquartered in San Mateo, Yellow.ai serves over 1100 enterprises, including Sony, Domino’s, Hyundai, Ferrellgas, Logitech, Waste Connections, Randstad, Tiket.com, Lulu Group International, Papa Johns, Volkswagen, ITC Ltd., and OYO, across 85+ countries in 135+ languages. Our platform is built on multi-LLM architecture and continuously trained on 16B+ conversations annually, enabling businesses to deliver elevated experiences and build lasting customer relationships. Founded in 2016 with offices across six countries, Yellow.ai has raised over $102 million from blue-chip investors. **Average Rating:** 4.4/5.0 **Total Reviews:** 100 **How Do G2 Users Rate yellow.ai?** - **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.2/10) - **Control:** 9.0/10 (Category avg: 8.7/10) - **Analytics:** 8.3/10 (Category avg: 8.5/10) - **Collection of information:** 8.7/10 (Category avg: 8.7/10) **Who Is the Company Behind yellow.ai?** - **Seller:** [yellow.ai](https://www.g2.com/sellers/yellow-ai) - **Year Founded:** 2016 - **HQ Location:** San Mateo, California - **Twitter:** @yellowdotai (1,550 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/yellowmessenger/about (864 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Software Engineer - **Top Industries:** Financial Services, Information Technology and Services - **Company Size:** 38% Small-Business, 33% Mid-Market #### What Are yellow.ai's Pros and Cons? **Pros:** - Integrations (11 reviews) - Chatbot Development (10 reviews) - Chatbots (9 reviews) - Ease of Use (9 reviews) - Easy Integrations (9 reviews) **Cons:** - Steep Learning Curve (7 reviews) - Learning Curve (6 reviews) - AI Limitations (3 reviews) - Complexity (3 reviews) - Difficult Implementation (3 reviews) ### What Do G2 Reviewers Say About yellow.ai? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **seamless chatbot integration** with Microsoft Teams, enhancing usability and overall experience. - Users value the **multi-channel support and quick integration** of Yellow.ai for seamless chatbot deployment within Teams. - Users praise the **easy-to-build and seamless chatbots** on yellow.ai, enhancing customer support and engagement effortlessly. - Users value the **ease of use** of yellow.ai, highlighting its intuitive setup and seamless integration capabilities. - Users commend the **easy integrations** of yellow.ai, facilitating seamless deployment of chatbots across platforms like Microsoft Teams. **Cons:** - Users find the **steep learning curve** challenging, requiring significant time and effort to become proficient with the platform. - Users note a significant **learning curve** with Yellow.ai, particularly for those new to conversational AI technology. - Users feel the need for **improved AI capabilities** , citing challenges with integrations and limited chatbot learning. - Users find the product **complex for newcomers** , necessitating substantial technical knowledge for effective use and integration. - Users experience **difficult implementation** challenges with Yellow.ai, including complex integrations and limited customization options. #### What Are Recent G2 Reviews of yellow.ai? **"[Yellow.ai Chatbot Developement platform](https://www.g2.com/survey_responses/yellow-ai-review-10477534)"** **Rating:** 5.0/5.0 stars *— Adapa Chaitanya M.* [Read full review](https://www.g2.com/survey_responses/yellow-ai-review-10477534) --- **"[Much needed and detailed path to use the serivce](https://www.g2.com/survey_responses/yellow-ai-review-4408849)"** **Rating:** 4.5/5.0 stars *— AVANI S.* [Read full review](https://www.g2.com/survey_responses/yellow-ai-review-4408849) --- #### What Are G2 Users Discussing About yellow.ai? - [How has yellow.ai supported your chatbot automation, and what features do you rely on most?](https://www.g2.com/discussions/how-has-yellow-ai-supported-your-chatbot-automation-and-what-features-do-you-rely-on-most) - [Is yellow messenger a SaaS company?](https://www.g2.com/discussions/is-yellow-messenger-a-saas-company) - [Does Yello use AI?](https://www.g2.com/discussions/does-yello-use-ai) - [What is chatbot yellow?](https://www.g2.com/discussions/what-is-chatbot-yellow) - [What does Yellow AI do?](https://www.g2.com/discussions/what-does-yellow-ai-do) ### 3. [My AskAI](https://www.g2.com/products/my-askai/reviews) My AskAI is the most affordable AI customer service agent, integrated into your existing help desk (Zendesk, Intercom, Freshdesk, HubSpot, and Gorgias) and available 24/7 to give instant answers to your customers. Set up in minutes, without the need for developers and trained on your help center, knowledge base, website and live customer data, the AI agent ensures your customers always have an answer to their questions. If it can't answer it will pass them over to your (human) team, giving the best of both worlds and increasing customer satisfaction and retention. • \>5x cheaper than native AI solutions, at $0.10 per ticket, but with comparable (often better) answer quality and performance. • Improve your AI agent's performance over time through automatic self-learning. • Fully customize and control your AI agent's brand and tone of voice with configurable guidance that also lets you set up custom scenarios for handovers. • Set up AI tasks to allow your AI agent to autonomously perform complex actions like refunds, KYC, seat management, address changes and more. • Use the AI agent internally, without responding directly to customers, with AI-generated internal/private notes or via our copilot extension. On average 75% of conversations are resolved directly by our AI agents across a range of hundreds of eCommerce, SaaS and marketplace platforms and businesses, saving thousands of hours of support time that can be better spent providing service in the more complex cases. Reduce your support requests, overnight, with My AskAI. **Average Rating:** 4.5/5.0 **Total Reviews:** 16 **How Do G2 Users Rate My AskAI?** - **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 9.2/10) - **Control:** 8.5/10 (Category avg: 8.7/10) - **Analytics:** 8.8/10 (Category avg: 8.5/10) - **Collection of information:** 8.6/10 (Category avg: 8.7/10) **Who Is the Company Behind My AskAI?** - **Seller:** [My AskAI](https://www.g2.com/sellers/my-askai) - **Year Founded:** 2022 - **HQ Location:** London, UK - **Twitter:** @usemyaskai (515 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/myaskai/ (3 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services - **Company Size:** 45% Mid-Market, 45% Small-Business #### What Are My AskAI's Pros and Cons? **Pros:** - Customer Support (6 reviews) - Ease of Use (6 reviews) - Time-saving (6 reviews) - Easy Setup (5 reviews) - Helpful (5 reviews) **Cons:** - AI Limitations (3 reviews) - Inaccuracy (3 reviews) - Learning Curve (3 reviews) - Cost (2 reviews) - Expensive (2 reviews) ### What Do G2 Reviewers Say About My AskAI? *AI-generated summary from verified user reviews* **Pros:** - Users love the **easy onboarding and powerful integration** of My AskAI, making customer support efficient and effective. - Users value the **ease of use** of My AskAI, making setup and integration a smooth experience. - Users value the **time-saving implementation** of My AskAI, enabling quick setup of efficient customer support systems. - Users commend the **easy setup** of My AskAI, streamlining integration and ensuring quick deployment for customer support. - Users value the **ease of onboarding** with My AskAI, effectively linking knowledge sources for user education. **Cons:** - Users express frustration over **AI limitations** in reading screenshots and accuracy in email responses. - Users experience significant **inaccuracy issues** with My AskAI, particularly with reading screenshots and email responses. - Users find the **learning curve steep** , especially in advanced setup and integrations, making initial use challenging. - Users find the **pricing structure confusing and costly** , making it challenging for smaller startups to afford My AskAI. - Users find the **expensive pricing structure** of My AskAI a barrier, particularly for smaller startups. #### What Are Recent G2 Reviews of My AskAI? **"[We offloaded informational questions from live agents so have more time for other requests.](https://www.g2.com/survey_responses/my-askai-review-12271097)"** **Rating:** 4.5/5.0 stars *— Caelan B.* [Read full review](https://www.g2.com/survey_responses/my-askai-review-12271097) --- **"[A good low-cost alternative to Zendesk's native AI](https://www.g2.com/survey_responses/my-askai-review-11486310)"** **Rating:** 4.0/5.0 stars *— Alec H.* [Read full review](https://www.g2.com/survey_responses/my-askai-review-11486310) --- ### 4. [ViaSay](https://www.g2.com/products/viasay/reviews) Provide simple and efficient customer interactions with ViaSay's chatbot and conversational AI platform. ViaSay helps customer service teams overcome common challenges, allowing them to automate large volumes of customer requests, eliminate time-consuming processes, and optimize their use of human resources. From basic FAQs to complex transactions, we help companies build their customer service automation strategy, from simple to sophisticated, allowing for maximum automation of customer interactions and lowest total cost of ownership. **Average Rating:** 4.6/5.0 **Total Reviews:** 49 **How Do G2 Users Rate ViaSay?** - **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.2/10) - **Control:** 8.1/10 (Category avg: 8.7/10) - **Analytics:** 8.1/10 (Category avg: 8.5/10) - **Collection of information:** 7.5/10 (Category avg: 8.7/10) **Who Is the Company Behind ViaSay?** - **Seller:** [ViaSay](https://www.g2.com/sellers/viasay) - **Year Founded:** 2016 - **HQ Location:** Paris, Île-de-France - **Twitter:** @Mindsay_ai (1,437 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/10657010/ (15 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Airlines/Aviation, Leisure, Travel & Tourism - **Company Size:** 50% Mid-Market, 34% Enterprise #### What Are ViaSay's Pros and Cons? **Pros:** - Customer Support (1 reviews) - Ease of Use (1 reviews) - Efficiency (1 reviews) - Helpful (1 reviews) - Insights (1 reviews) **Cons:** - AI Limitations (1 reviews) - Flow Management (1 reviews) - Learning Curve (1 reviews) - Team Dependency (1 reviews) ### What Do G2 Reviewers Say About ViaSay? *AI-generated summary from verified user reviews* **Pros:** - Users value the **exceptional customer support** from ViaSay, highlighting proactive assistance and helpful training sessions. - Users find ViaSay incredibly **easy to use** , greatly appreciating the intuitive design and support provided. - Users appreciate the **efficiency** of ViaSay, benefiting from straightforward usage and exceptional support for seamless adoption. - Users value the **exceptional support** from Laiye, especially helpful for beginners with proactive assistance and training. - Users value the **exceptional support** from Laiye, noting proactive assistance and training that aid in user experience. **Cons:** - Users face **limitations in AI capabilities** for building use cases but note improvements with recent updates. - Users find **flow management challenging** but recent updates have improved usability for creating use cases. - Users find the **learning curve steep** for using ViaSay's advanced flow builder without assistance. - Users find **team dependency challenging** , but support from account managers has proven helpful in navigating the system. #### What Are Recent G2 Reviews of ViaSay? **"[Working with Laiye is a true pleasure](https://www.g2.com/survey_responses/viasay-review-7897968)"** **Rating:** 4.5/5.0 stars *— Elien D.* [Read full review](https://www.g2.com/survey_responses/viasay-review-7897968) --- **"[Excellent BOT to improve our customer service](https://www.g2.com/survey_responses/viasay-review-5190384)"** **Rating:** 5.0/5.0 stars *— María Dolores L.* [Read full review](https://www.g2.com/survey_responses/viasay-review-5190384) --- #### What Are G2 Users Discussing About ViaSay? - [What is Mindsay used for?](https://www.g2.com/discussions/what-is-mindsay-used-for) ### 5. [Helpshift](https://www.g2.com/products/helpshift/reviews) Helpshift is an AI-Native Customer Support and Engagement Platform designed to maximize Customer Lifetime Value (LTV) by facilitating meaningful interactions between brands and their customers. This solution integrates three foundational pillars: advanced technology that enhances the customer experience, AI that scales engagement efforts, and expert human services that deliver strategic value. Together, these elements create a comprehensive customer engagement framework that is both efficient and empathetic, applicable to digital-first businesses operating across mobile, web, and in-app environments. Targeted at customer experience leaders, support operations teams, product managers, and community directors, Helpshift caters to organizations seeking to optimize customer interactions and drive measurable business outcomes. The platform is particularly beneficial for teams looking to streamline support processes, enhance customer engagement, reduce churn, and maintain brand safety across digital touchpoints. With Helpshift, brands can effectively manage customer conversations and turn them into actionable insights that contribute to retention and growth. The platform's versatility allows it to address a range of use cases, from automated customer service and proactive engagement to community management and trust and safety operations. Helpshift offers four essential solutions: Support, Engagement, Trust and Safety, and Community. The Support solution delivers efficient AI-powered customer service through Care AI for instant resolution, Language AI for native multilingual support across 75+ languages, and AI Copilot for agent productivity, augmented by elite human specialists with 24/7 global coverage. The Engagement solution enables brands to create proactive experiences with Engage AI, which predicts churn risk and identifies upsell opportunities, supported by dedicated VIP Account Managers who deliver concierge service. The Trust and Safety solution combines best-in-class partner technology for automated moderation, age verification, and toxicity-detection filters with Guard AI for monitoring and quality assurance of AI- and human-agent conversations, plus expert moderators and threat analysts for nuanced content review and complex escalations. The Community solution uses Community AI to analyze sentiment trends across social platforms and pairs that intelligence with expert community managers who shape culture and engage directly with audiences. The platform's key features include a native SDK that embeds directly into mobile, web, and PC applications for seamless customer interactions without disrupting the user experience. Unified Orchestration connects in-app, web, and social touchpoints with shared context, while Real-Time Intelligence surfaces behavior insights that drive decisions. Enterprise-Grade Security includes SOC2, GDPR, HIPAA, and COPPA, among other certifications. By bridging the gap between operational efficiency and empathetic engagement, Helpshift empowers organizations to reduce operational costs, increase customer satisfaction, protect brand reputation, and foster stronger community health. **Average Rating:** 4.3/5.0 **Total Reviews:** 338 **How Do G2 Users Rate Helpshift?** - **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 9.2/10) - **Control:** 8.5/10 (Category avg: 8.7/10) - **Analytics:** 8.2/10 (Category avg: 8.5/10) - **Collection of information:** 8.9/10 (Category avg: 8.7/10) **Who Is the Company Behind Helpshift?** - **Seller:** [Keywords Studios](https://www.g2.com/sellers/keywords-studios) - **Company Website:** https://www.keywordsstudios.com - **Year Founded:** 1998 - **HQ Location:** Dublin, County Dublin, Ireland - **Twitter:** @KeywordsStudios (5,057 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/keywordsstudios (11,564 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Customer Service Representative, Customer Support - **Top Industries:** Computer Games, Entertainment - **Company Size:** 62% Mid-Market, 22% Small-Business #### What Are Helpshift's Pros and Cons? **Pros:** - Ease of Use (3 reviews) - Features (3 reviews) - Case Management (2 reviews) - Efficiency (2 reviews) - Navigation Ease (2 reviews) **Cons:** - Connection Issues (2 reviews) - Software Unresponsiveness (2 reviews) - Difficult Navigation (1 reviews) - Downtime (1 reviews) - Lack of Detail (1 reviews) ### What Do G2 Reviewers Say About Helpshift? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of Helpshift, simplifying ticket management and enhancing customer interactions. - Users value the **clear ticket management and automation tools** of Helpshift, enhancing efficiency and customer experience. - Users value the **efficient case management** in Helpshift, enhancing organization and improving customer experience through automation. - Users value the **efficiency** of Helpshift, thanks to its ticket management system and automation tools streamlining support tasks. - Users value the **navigation ease** of Helpshift, finding it simple to track and manage customer support tickets. **Cons:** - Users experience **connection issues** and occasional unresponsiveness, impacting their overall usability of Helpshift. - Users experience **software unresponsiveness** , facing issues with connection and loading that hinder their experience. - Users find the lack of a mobile app and **difficult navigation** on smartphones frustrating and limiting. - Users face **downtime issues** with Helpshift, experiencing connection problems and unresponsiveness at times. - Users feel that the **reporting features lack detail** , particularly in tracking agent performance and customer satisfaction trends. #### What Are Recent G2 Reviews of Helpshift? **"[Helpshift helps in Revolutionizing Customer Service Experience](https://www.g2.com/survey_responses/helpshift-review-8195564)"** **Rating:** 4.5/5.0 stars *— SHIVAM A.* [Read full review](https://www.g2.com/survey_responses/helpshift-review-8195564) --- **"[Helpshift Review](https://www.g2.com/survey_responses/helpshift-review-10747632)"** **Rating:** 5.0/5.0 stars *— Nico C.* [Read full review](https://www.g2.com/survey_responses/helpshift-review-10747632) --- #### What Are G2 Users Discussing About Helpshift? - [What is Helpshift used for?](https://www.g2.com/discussions/what-is-helpshift-used-for) ### 6. [HCL Clara](https://www.g2.com/products/hcl-clara/reviews) The Intelligent Virtual Assistant, enhancing Workload Automation customers’ experience with natural language processing interactions and troubleshooting actions. understands human input, provides answers by tapping into a rich, specialized knowledge base. Clara allows direct interaction with HCL Software products in natural language to execute tasks and enables users to quickly learn how to use and troubleshoot products. **Average Rating:** 4.1/5.0 **Total Reviews:** 18 **How Do G2 Users Rate HCL Clara?** - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.2/10) - **Control:** 8.1/10 (Category avg: 8.7/10) - **Analytics:** 8.2/10 (Category avg: 8.5/10) - **Collection of information:** 7.7/10 (Category avg: 8.7/10) **Who Is the Company Behind HCL Clara?** - **Seller:** [HCL Technologies](https://www.g2.com/sellers/hcl-technologies) - **Year Founded:** 1999 - **HQ Location:** Noida, Uttar Pradesh - **Twitter:** @hcltech (425,043 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1756/ (246,058 employees on LinkedIn®) - **Ownership:** NSE - National Stock Exchange of India **Who Uses This Product?** - **Top Industries:** Information Technology and Services - **Company Size:** 50% Small-Business, 50% Mid-Market #### What Are Recent G2 Reviews of HCL Clara? **"[HCL clara for Financially responsibilities](https://www.g2.com/survey_responses/hcl-clara-review-8677376)"** **Rating:** 4.0/5.0 stars *— Swati C.* [Read full review](https://www.g2.com/survey_responses/hcl-clara-review-8677376) --- **"[A comprehensive Review of HCL Clara - A virtual Assistant](https://www.g2.com/survey_responses/hcl-clara-review-8527826)"** **Rating:** 4.5/5.0 stars *— Aleksei k.* [Read full review](https://www.g2.com/survey_responses/hcl-clara-review-8527826) --- ### 7. [Rulai](https://www.g2.com/products/rulai/reviews) Rulai's Conversational Computing Platform is the most advanced all-in-one Conversational AI platform in the market, designed to accelerate time-to-value. Companies can use Rulai to build sophisticated Virtual Assistants and Chatbots in record time with minimal coding or AI knowledge. Rulai's proprietary S.A.F.E. methodology ensures that Conversational AI projects can be managed on tight schedules and deliver on the KPIs. S.A.F.E. stands for Smart - Action Oriented - Fast Learner - Extensible. -\> SMART - Rulai is the only company with a Level 3 Dialog Manager, capable of constructing a conversation in real-time based on context. This includes the ability to handle multiple intents and context switching, without coding. -\> ACTION ORIENTED - Powerful bots need to do more than just FAQ. They need to automate entire workflows. Rulai's Javascript engine, prebuilt integrations, and connections with 3rd party RPA providers allows for fast integration with enterprise systems. -\> FAST LEARNER - Bot builders can rely on Rulai's accelerators to ingest data, knowledge, and workflows and turn them into bots with a click of a button. Rulai bots can also learn from past transcripts, and of course, learn from experience by guiding bot builders to problem areas. Rulai's no-code design studio enables bot builders to quickly build and iterate on bot versions. -\> EXTENSIBLE - Rulai's platform can support customer, employee, and agent facing use cases and can be deployed across voice, text, or messaging channels to provide a true omnichannel customer journey-based solution. Rulai's platform has been designed with the enterprise in mind. It is SOC2 Type 2 and PCI compliant and can run on any cloud, including Amazon, Google, Microsoft as well as in on-premise environments. Rulai was selected by Forbes as one of the most promising AI companies in the US. **Average Rating:** 4.6/5.0 **Total Reviews:** 66 **How Do G2 Users Rate Rulai?** - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.2/10) - **Control:** 9.0/10 (Category avg: 8.7/10) - **Analytics:** 9.0/10 (Category avg: 8.5/10) - **Collection of information:** 8.9/10 (Category avg: 8.7/10) **Who Is the Company Behind Rulai?** - **Seller:** [Rulai](https://www.g2.com/sellers/rulai) - **Year Founded:** 2016 - **HQ Location:** Campbell, CA - **Twitter:** @Rulaiinc (201 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/rulai-inc/ (8 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 60% Small-Business, 22% Enterprise #### What Are Rulai's Pros and Cons? **Pros:** - Ease of Use (5 reviews) - Easy Setup (3 reviews) - AI Integration (2 reviews) - Business Growth (2 reviews) - Easy Integrations (2 reviews) **Cons:** - AI Limitations (1 reviews) - Connectivity Issues (1 reviews) - Data Analytics Issues (1 reviews) - Lack of Detail (1 reviews) - Poor Documentation (1 reviews) ### What Do G2 Reviewers Say About Rulai? *AI-generated summary from verified user reviews* **Pros:** - Users enjoy Rulai's **ease of use** , appreciating its intuitive interface and quick onboarding process for chatbots. - Users highlight the **easy setup** of Rulai, making chatbot creation and deployment quick and efficient. - Users value the **flexibility and capability** of Rulai in managing complex use cases and enhancing enterprise engagement. - Users value the **ease of use and flexibility** of Rulai, enabling significant growth and success in business outcomes. - Users value the **easy integrations** offered by Rulai, facilitating seamless connections with a highly flexible platform. **Cons:** - Users note **AI limitations** in Rulai's solutions, attributing them to the company's growing pains and early development stage. - Users experience **connectivity issues** with Rulai, leading to occasional delays in accessing its features and solutions. - Users find the **data export limitations** in Rulai challenging, hindering the ability to generate custom analytics easily. - Users suggest that Rulai's documentation lacks **detail and completeness** , requiring more examples for better understanding. - Users feel the **poor documentation** lacks detail and examples, making it challenging to fully utilize Rulai. #### What Are Recent G2 Reviews of Rulai? **"[Easy to use, but with enough depth and complexity for modern chatbots](https://www.g2.com/survey_responses/rulai-review-8968863)"** **Rating:** 5.0/5.0 stars *— Murilo R.* [Read full review](https://www.g2.com/survey_responses/rulai-review-8968863) --- **"[Rulai: Where AI meets exceptional customer engagement, making your business smart and efficient.](https://www.g2.com/survey_responses/rulai-review-8737488)"** **Rating:** 4.5/5.0 stars *— Jeff H.* [Read full review](https://www.g2.com/survey_responses/rulai-review-8737488) --- #### What Are G2 Users Discussing About Rulai? - [What is Rulai used for?](https://www.g2.com/discussions/what-is-rulai-used-for) ### 8. [QuickCEP](https://www.g2.com/products/quickcep/reviews) QuickCEP has been revolutionizing the industry since its founding in 2021. With a global presence, we've successfully helped businesses of all sizes boost their customer support and conversion rates. **Average Rating:** 4.6/5.0 **Total Reviews:** 19 **How Do G2 Users Rate QuickCEP?** - **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 9.2/10) - **Control:** 7.6/10 (Category avg: 8.7/10) - **Analytics:** 8.3/10 (Category avg: 8.5/10) - **Collection of information:** 8.2/10 (Category avg: 8.7/10) **Who Is the Company Behind QuickCEP?** - **Seller:** [QuickCEP](https://www.g2.com/sellers/quickcep) - **Year Founded:** 2021 - **HQ Location:** China - **LinkedIn® Page:** https://www.linkedin.com/company/quickcep/ (11 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Automotive - **Company Size:** 52% Small-Business, 48% Mid-Market #### What Are QuickCEP's Pros and Cons? **Pros:** - Customer Support (5 reviews) - Features (5 reviews) - Integrations (5 reviews) - Time-saving (4 reviews) - Efficiency (3 reviews) **Cons:** - Integration Issues (3 reviews) - AI Limitations (2 reviews) - Cost (2 reviews) - Chat Management (1 reviews) - Connectivity Issues (1 reviews) ### What Do G2 Reviewers Say About QuickCEP? *AI-generated summary from verified user reviews* **Pros:** - Users commend the **excellent customer support** of QuickCEP, enhancing operational efficiency and addressing issues effectively. - Users praise QuickCEP for its **intuitive design and integration capabilities** , enhancing operational efficiency and customer engagement. - Users value the **seamless integrations** of QuickCEP, enhancing operational efficiency and optimizing client interactions through various channels. - Users value the **time-saving features** of QuickCEP, enhancing booking efficiency and reducing scheduling conflicts significantly. - Users appreciate the **efficiency** of QuickCEP, streamlining customer interactions and enhancing operational performance seamlessly. **Cons:** - Users face significant **integration issues** with QuickCEP, leading to frustration and concerns over data privacy and costs. - Users experience **limitations in AI responses** , resulting in inadequate answers for complex customer queries with QuickCEP. - Users find the **integration costs** of QuickCEP to be overly high, complicating their overall experience and budget. - Users find that the **quality of chatbot answers** is often limited and lacks depth in responding to complex queries. - Users experience **connectivity issues** that disrupt customer interactions, particularly in areas with poor internet access. #### What Are Recent G2 Reviews of QuickCEP? **"[Fully automated AI based chatting support for customers](https://www.g2.com/survey_responses/quickcep-review-10353716)"** **Rating:** 4.5/5.0 stars *— Kunal K.* [Read full review](https://www.g2.com/survey_responses/quickcep-review-10353716) --- **"[Simplified Customer Management and Marketing with QuickEcp](https://www.g2.com/survey_responses/quickcep-review-12040557)"** **Rating:** 4.5/5.0 stars *— Verified User in Retail* [Read full review](https://www.g2.com/survey_responses/quickcep-review-12040557) --- ### 9. [Alana AI](https://www.g2.com/products/alana-ai/reviews) Olá, eu sou a Alana, uma inteligência artificial proprietária criada para atendimento, marketing e vendas. Eu nasci para melhorar o relacionamento entre marcas e clientes. **Average Rating:** 4.6/5.0 **Total Reviews:** 25 **How Do G2 Users Rate Alana AI?** - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.2/10) - **Control:** 9.0/10 (Category avg: 8.7/10) - **Analytics:** 9.4/10 (Category avg: 8.5/10) - **Collection of information:** 9.2/10 (Category avg: 8.7/10) **Who Is the Company Behind Alana AI?** - **Seller:** [Alana AI](https://www.g2.com/sellers/alana-ai) - **Year Founded:** 2017 - **HQ Location:** London, England - **LinkedIn® Page:** https://www.linkedin.com/company/alana-ai/ (21 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 80% Small-Business, 20% Mid-Market #### What Are Recent G2 Reviews of Alana AI? **"[Excellent tool in customer service!](https://www.g2.com/survey_responses/alana-ai-review-8674790)"** **Rating:** 4.5/5.0 stars *— Gabrielly A.* [Read full review](https://www.g2.com/survey_responses/alana-ai-review-8674790) --- **"[Fulfills the function and has great cost-benefit](https://www.g2.com/survey_responses/alana-ai-review-8670114)"** **Rating:** 5.0/5.0 stars *— Luiza G.* [Read full review](https://www.g2.com/survey_responses/alana-ai-review-8670114) --- #### What Are G2 Users Discussing About Alana AI? - [What is Alana used for?](https://www.g2.com/discussions/what-is-alana-used-for) ### 10. [YourGPT Chatbot](https://www.g2.com/products/yourgpt-chatbot/reviews) YourGPT is the complete AI-first platform for automating customer support, sales, and business operations. It enables businesses to create powerful and interactive AI agents without any coding knowledge. Supporting over 100 languages, it can be set up in under two minutes, making it accessible and efficient for a wide range of applications. Teams can train chatbots using internal data—documents, websites, help articles—and deploy them across web or messaging channels. YourGPT supports custom workflows, human handoff, API calls, and real-time updates, all while maintaining full control over branding and access. Used by startups and enterprises, YourGPT helps reduce response time, lower operational costs, and improve customer experience through scalable AI automation. **Average Rating:** 4.7/5.0 **Total Reviews:** 22 **How Do G2 Users Rate YourGPT Chatbot?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.2/10) - **Control:** 8.8/10 (Category avg: 8.7/10) - **Analytics:** 7.9/10 (Category avg: 8.5/10) - **Collection of information:** 8.5/10 (Category avg: 8.7/10) **Who Is the Company Behind YourGPT Chatbot?** - **Seller:** [YourGPT Chatbot](https://www.g2.com/sellers/yourgpt-chatbot) - **HQ Location:** N/A - **Twitter:** @YourGPTAI (421 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/showcase/yourgpt/ **Who Uses This Product?** - **Company Size:** 77% Small-Business, 18% Mid-Market #### What Are YourGPT Chatbot's Pros and Cons? **Pros:** - Ease of Use (10 reviews) - Customer Support (5 reviews) - Features (4 reviews) - Customizability (3 reviews) - Easy Creation (3 reviews) **Cons:** - AI Limitations (4 reviews) - Chat Management (3 reviews) - Learning Curve (3 reviews) - Cost (2 reviews) - Difficult Learning (1 reviews) ### What Do G2 Reviewers Say About YourGPT Chatbot? *AI-generated summary from verified user reviews* **Pros:** - Users find the **ease of use** of YourGPT Chatbot remarkable, enabling quick setup without coding skills. - Users praise the **exceptional customer support** of YourGPT Chatbot, highlighting quick responses and friendly assistance. - Users appreciate the **great features and clean UI** of YourGPT Chatbot, enhancing customer service and accessibility. - Users appreciate the **customizability** of YourGPT, enabling personalized solutions and seamless integration with preferred platforms. - Users enjoy the **easy creation** process of YourGPT Chatbot, enabling fast and personalized bot development without coding. **Cons:** - Users note the **limitations in AI understanding** , leading to occasional inaccuracies and context misinterpretation in responses. - Users find **online chat management needs improvement** , particularly in documentation and response appropriateness, but overall experience is positive. - Users feel that the **learning curve** for mastering YourGPT Chatbot can be steep and time-consuming. - Users find the **premium cost to be very high** , particularly with added expenses for advanced customizations. - Users find that mastering the chatbot's features requires **difficult learning** and some initial experimentation to fully utilize it. #### What Are Recent G2 Reviews of YourGPT Chatbot? **"[Accelerate the sale, customizable, but challenges with credits](https://www.g2.com/survey_responses/yourgpt-chatbot-review-12414416)"** **Rating:** 5.0/5.0 stars *— Marruu E.* [Read full review](https://www.g2.com/survey_responses/yourgpt-chatbot-review-12414416) --- **"[Impressive AI solution for customer support](https://www.g2.com/survey_responses/yourgpt-chatbot-review-11812333)"** **Rating:** 5.0/5.0 stars *— Rajni W.* [Read full review](https://www.g2.com/survey_responses/yourgpt-chatbot-review-11812333) --- ### 11. [Botsonic](https://www.g2.com/products/botsonic/reviews) Botsonic helps you create Advanced AI Agents. Use Your Company's Knowledge to Intelligently Resolve Over 70% of Queries and Automate Tasks. Botsonic's AI agents intelligently make decisions based on your company's extensive knowledge, then autonomously perform tasks such as updating CRM systems, scheduling appointments, and more. Instead of the traditional rule-based and unintelligent chatbots of the current generation, Botsonic is very smart (thanks to Generative AI) and provides personalized responses from the business's own knowledge base, website, and other data sources, all in their own style guide. Additionally, companies have the flexibility to brand the bot with their own colors, logos, etc. With the capability to reduce support volume by up to 80%, Botsonic enables support teams to concentrate on high-value interactions, thereby enhancing customer satisfaction and brand loyalty. **Average Rating:** 4.6/5.0 **Total Reviews:** 91 **How Do G2 Users Rate Botsonic?** - **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.2/10) - **Control:** 8.7/10 (Category avg: 8.7/10) - **Analytics:** 8.5/10 (Category avg: 8.5/10) - **Collection of information:** 8.5/10 (Category avg: 8.7/10) **Who Is the Company Behind Botsonic?** - **Seller:** [Writesonic, Inc.](https://www.g2.com/sellers/writesonic-inc) - **Year Founded:** 2021 - **HQ Location:** San Francisco, US - **Twitter:** @WriteSonic (17,502 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/writesonic/ (136 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Marketing and Advertising - **Company Size:** 73% Small-Business, 18% Mid-Market #### What Are Botsonic's Pros and Cons? **Pros:** - Ease of Use (3 reviews) - Easy Setup (3 reviews) - Integrations (3 reviews) - Intuitive (3 reviews) - Easy Implementation (2 reviews) **Cons:** - Learning Curve (2 reviews) - AI Limitations (1 reviews) - Communication Issues (1 reviews) - Cost (1 reviews) - Limited Customization (1 reviews) ### What Do G2 Reviewers Say About Botsonic? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **ease of use** of Botsonic, appreciating its intuitive setup and no-code accessibility for everyone. - Users commend the **easy setup** of Botsonic, facilitating seamless integration without any coding required. - Users appreciate the **well-designed integrations** of Botsonic, which streamline connections and enhance the bot’s functionality effortlessly. - Users highlight the **intuitive configuration** of Botsonic, appreciating its user-friendly setup and seamless integration options. - Users commend the **easy implementation** of Botsonic, appreciating its user-friendly setup and seamless integration into various platforms. **Cons:** - Users face a notable **learning curve** with Botsonic, impacting their ability to optimize and train the bot effectively. - Users find the **lack of transparency** in Botsonic's training process hinders effective optimization and overall experience. - Users experience **communication issues** with Botsonic, facing unhelpful support when resolving technical problems. - Users find the **cost of upgrades** necessary for serious use, but it's still more affordable than hiring developers. - Users desire greater **customization options** for branding and logos to enhance service identification with Botsonic. #### What Are Recent G2 Reviews of Botsonic? **"[Intuitive Bot Creation with Minor Upload Limitations](https://www.g2.com/survey_responses/botsonic-review-12721709)"** **Rating:** 5.0/5.0 stars *— Raheel N.* [Read full review](https://www.g2.com/survey_responses/botsonic-review-12721709) --- **"[Streamlined Communication for Educational Settings](https://www.g2.com/survey_responses/botsonic-review-12418980)"** **Rating:** 5.0/5.0 stars *— Helio M.* [Read full review](https://www.g2.com/survey_responses/botsonic-review-12418980) --- ### 12. [Mongoose Conversation Intelligence Platform](https://www.g2.com/products/mongoose-conversation-intelligence-platform/reviews) Every conversation matters.™ Mongoose empowers higher ed institutions with AI-driven engagement solutions that help students, alumni, and staff connect meaningfully—at the right time, on the right channel. Colleges and universities have achieved 8.7% enrollment growth, 20% higher retention rates, and a 300% increase in Giving Day donations using Mongoose, the Conversation Intelligence Platform built exclusively for higher ed. Trusted by 1,000+ institutions, Mongoose helps teams scale engagement, drive measurable outcomes, and inspire lifelong connections across recruitment, student success, and advancement. **Average Rating:** 4.6/5.0 **Total Reviews:** 102 **How Do G2 Users Rate Mongoose Conversation Intelligence Platform?** - **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 9.2/10) - **Control:** 8.3/10 (Category avg: 8.7/10) - **Analytics:** 10.0/10 (Category avg: 8.5/10) - **Collection of information:** 8.3/10 (Category avg: 8.7/10) **Who Is the Company Behind Mongoose Conversation Intelligence Platform?** - **Seller:** [Mongoose](https://www.g2.com/sellers/mongoose) - **Year Founded:** 2009 - **HQ Location:** Orchard Park, New York - **Twitter:** @hellomongoose (488 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/hello-mongoose/ (72 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Higher Education, Education Management - **Company Size:** 55% Mid-Market, 22% Enterprise #### What Are Mongoose Conversation Intelligence Platform's Pros and Cons? **Pros:** - Ease of Use (5 reviews) - Features (4 reviews) - Customer Support (3 reviews) - Helpful (3 reviews) - Time-saving (3 reviews) **Cons:** - Integration Issues (2 reviews) - Poor Integration (2 reviews) - API Integration Issues (1 reviews) - Communication Issues (1 reviews) - Connection Issues (1 reviews) ### What Do G2 Reviewers Say About Mongoose Conversation Intelligence Platform? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **intuitive dashboard** of Mongoose Conversation Intelligence Platform, simplifying student management and communication. - Users value the **intuitive dashboard and smart messaging features** of Mongoose for efficient communication and outreach. - Users appreciate the **exceptional customer support** of Mongoose, finding it easy to connect and helpful in improving outreach. - Users find Mongoose to be a **helpful tool** that enhances communication and engagement effectively. - Users value the **time-saving features** of Mongoose, allowing efficient outreach and streamlined communication with students. **Cons:** - Users face **integration issues** with Mongoose, making tasks like uploading profiles cumbersome and limiting operational efficiency. - Users face **poor integration** with the Mongoose Conversation Intelligence Platform, complicating tasks like uploading student profiles and using essential tools. - Users face **API integration issues** that complicate uploading and creating student profiles, hindering smooth operation. - Users experience **communication issues** as the platform doesn't effectively distinguish between personal and Mongoose calls. - Users face **connection issues** with Mongoose, struggling with call identification and inconvenient notification management during team communications. #### What Are Recent G2 Reviews of Mongoose Conversation Intelligence Platform? **"[Boosts Communication with Easy Setup](https://www.g2.com/survey_responses/mongoose-conversation-intelligence-platform-review-12031088)"** **Rating:** 4.5/5.0 stars *— Elisa K.* [Read full review](https://www.g2.com/survey_responses/mongoose-conversation-intelligence-platform-review-12031088) --- **"[Cute and motivating](https://www.g2.com/survey_responses/mongoose-conversation-intelligence-platform-review-7139848)"** **Rating:** 4.0/5.0 stars *— Cassie M.* [Read full review](https://www.g2.com/survey_responses/mongoose-conversation-intelligence-platform-review-7139848) --- ### 13. [Octocom AI Customer Experience Suite](https://www.g2.com/products/octocom-ai-customer-experience-suite/reviews) Octocom AI Customer Experience Suite is a comprehensive platform designed to enhance customer interactions through advanced artificial intelligence. It offers businesses the tools to automate and personalize customer engagement, leading to improved satisfaction and loyalty. Key Features and Functionality: - AI-Powered Chatbots: Deploy intelligent chatbots capable of handling a wide range of customer inquiries, providing instant responses, and reducing wait times. - Omnichannel Support: Integrate seamlessly across various communication channels, including email, social media, and live chat, ensuring a consistent customer experience. - Customer Insights and Analytics: Utilize advanced analytics to gain deep insights into customer behavior, preferences, and feedback, enabling data-driven decision-making. - Personalization Engine: Deliver tailored content and recommendations to customers based on their interaction history and preferences, enhancing engagement. - Automated Workflow Management: Streamline customer service processes by automating routine tasks, allowing human agents to focus on complex issues. Primary Value and Solutions Provided: Octocom AI Customer Experience Suite addresses the challenge of managing and improving customer interactions at scale. By automating routine tasks and providing personalized experiences, it helps businesses reduce operational costs, increase efficiency, and build stronger customer relationships. The suite's comprehensive analytics empower organizations to make informed decisions, ultimately driving growth and customer satisfaction. **Average Rating:** 5.0/5.0 **Total Reviews:** 18 **How Do G2 Users Rate Octocom AI Customer Experience Suite?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.2/10) - **Control:** 9.6/10 (Category avg: 8.7/10) - **Analytics:** 9.0/10 (Category avg: 8.5/10) - **Collection of information:** 9.4/10 (Category avg: 8.7/10) **Who Is the Company Behind Octocom AI Customer Experience Suite?** - **Seller:** [Octocom](https://www.g2.com/sellers/octocom) - **Year Founded:** 2023 - **HQ Location:** London, GB - **LinkedIn® Page:** https://www.linkedin.com/company/octocomai/ (7 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Retail - **Company Size:** 61% Small-Business, 39% Mid-Market #### What Are Octocom AI Customer Experience Suite's Pros and Cons? **Pros:** - Customer Support (3 reviews) - Ease of Use (3 reviews) - Easy Setup (3 reviews) - Customizability (2 reviews) - Ease of Implementation (2 reviews) ### What Do G2 Reviewers Say About Octocom AI Customer Experience Suite? *AI-generated summary from verified user reviews* **Pros:** - Users commend Octocom AI for its **responsive customer support** that resolves issues efficiently and effectively. - Users commend the **ease of use** of Octocom, noting its straightforward setup and intuitive interface for customer support. - Users appreciate the **easy setup** of Octocom, enabling quick implementation and immediate improvements to customer support. - Users appreciate the **flexible and customizable workflows** of Octocom, perfectly tailored to their unique business needs. - Users find Octocom AI's **ease of implementation** enhances their customer support and overall experience significantly. #### What Are Recent G2 Reviews of Octocom AI Customer Experience Suite? **"[Octocom AI and Chatbot review](https://www.g2.com/survey_responses/octocom-ai-customer-experience-suite-review-10916513)"** **Rating:** 5.0/5.0 stars *— רונה .* [Read full review](https://www.g2.com/survey_responses/octocom-ai-customer-experience-suite-review-10916513) --- **"[Seamless, Smart and Highly Effective](https://www.g2.com/survey_responses/octocom-ai-customer-experience-suite-review-11756392)"** **Rating:** 5.0/5.0 stars *— Ben W.* [Read full review](https://www.g2.com/survey_responses/octocom-ai-customer-experience-suite-review-11756392) --- ### 14. [Botmaker](https://www.g2.com/products/botmaker/reviews) Botmaker is an advanced conversational platform that allows you to give smart and fast answers to your customers in all digital channels. With Botmaker you can build digital experiences with hybrid IA and human agents. Grow your business with automated solutions for chat commerce, customer service, and help desk operations. Through artificial intelligence and machine learning, the platform allows you to understand and anticipate your customers' needs and requests. With over 9 years in the market, we are present in Brazil, Argentina, Colombia, Mexico, the US and more than 40 countries. We are WhatsApp Solution Provider, Meta Business Partner, Google Partner, TikTok Partner and Apple Messaging Service Provider. Are you ready to take your customer service to the next level? 🚀 **Average Rating:** 4.5/5.0 **Total Reviews:** 276 **How Do G2 Users Rate Botmaker?** - **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 9.2/10) - **Control:** 8.6/10 (Category avg: 8.7/10) - **Analytics:** 7.9/10 (Category avg: 8.5/10) - **Collection of information:** 8.2/10 (Category avg: 8.7/10) **Who Is the Company Behind Botmaker?** - **Seller:** [Botmaker](https://www.g2.com/sellers/botmaker) - **Company Website:** https://botmaker.com/ - **Year Founded:** 2016 - **HQ Location:** Miami, US - **Twitter:** @botmaker_io (312 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/botmaker/ (191 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Analista - **Top Industries:** Financial Services, Telecommunications - **Company Size:** 60% Mid-Market, 27% Small-Business #### What Are Botmaker's Pros and Cons? **Pros:** - Ease of Use (9 reviews) - Features (5 reviews) - Easy Integrations (3 reviews) - Effective (3 reviews) - Integrations (3 reviews) **Cons:** - Poor Customer Support (4 reviews) - Integration Issues (2 reviews) - Limited Customization (2 reviews) - Poor Reporting (2 reviews) - UX Improvement (2 reviews) ### What Do G2 Reviewers Say About Botmaker? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **ease of use** of Botmaker, highlighting its intuitive interface for all skill levels. - Users appreciate the **user-friendly design** of Botmaker, enhancing productivity with versatile integrations and customizations. - Users value the **easy integrations** with platforms like WhatsApp and social networks, enhancing their communication experience. - Users appreciate the **easy design and ease of use** of Botmaker, enhancing their development efficiency significantly. - Users value the **seamless integrations** of Botmaker, enhancing communication across multiple platforms effortlessly. **Cons:** - Users find the **customer support lacking** , often needing assistance without receiving adequate help from the Botmaker team. - Users express frustration with **integration issues** , especially regarding support, platform changes, and compatibility with older systems. - Users find the **limited customization** of Botmaker's reporting and interface frustrating, affecting overall usability. - Users find the **poor reporting** in Botmaker limits session tracking and lacks customization options for messages. - Users feel the **interface needs improvement** , finding navigation through messages and reporting options limited. #### What Are Recent G2 Reviews of Botmaker? **"[Best Enterprise AI enhanced Conversational Bots platform](https://www.g2.com/survey_responses/botmaker-review-10183963)"** **Rating:** 5.0/5.0 stars *— Carlos A. G.* [Read full review](https://www.g2.com/survey_responses/botmaker-review-10183963) --- **"[Exceptional Automation and Support with Botmaker](https://www.g2.com/survey_responses/botmaker-review-12068086)"** **Rating:** 5.0/5.0 stars *— JORGE OCTAVIO L.* [Read full review](https://www.g2.com/survey_responses/botmaker-review-12068086) --- #### What Are G2 Users Discussing About Botmaker? - [What is Botmaker used for?](https://www.g2.com/discussions/what-is-botmaker-used-for) ### 15. [BotPenguin](https://www.g2.com/products/botpenguin/reviews) BotPenguin is a generative no-code AI agent platform that automates customer engagement across 6+ channels like WhatsApp, Instagram, Telegram, Facebook, websites, and SMS. It offers multilingual AI agents, chatbots, and voice bots with live agent handoff and a unified inbox to manage real-time conversations. Designed to understand intent, BotPenguin triggers business actions automatically, helping teams reduce manual work and improve response times. With 80+ integrations across CRMs, calendars, payment systems, and AI tools, it fits easily into existing workflows. Certified for GDPR, HIPAA, CCPA, and ISO, BotPenguin ensures strong compliance and enterprise-grade security across all customer touchpoints. BotPenguin also enables scalable, AI-driven communication. Socially responsible, every subscription supports global animal welfare, reflecting a belief that meaningful technology should also be compassionate. **Average Rating:** 4.4/5.0 **Total Reviews:** 26 **How Do G2 Users Rate BotPenguin?** - **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.2/10) - **Control:** 8.2/10 (Category avg: 8.7/10) - **Analytics:** 7.9/10 (Category avg: 8.5/10) - **Collection of information:** 9.0/10 (Category avg: 8.7/10) **Who Is the Company Behind BotPenguin?** - **Seller:** [BotPenguin](https://www.g2.com/sellers/botpenguin) - **Year Founded:** 2017 - **HQ Location:** Chicago, Illinois - **Twitter:** @imbotpenguin (396 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/botpenguin/ (28 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 63% Small-Business, 26% Mid-Market #### What Are BotPenguin's Pros and Cons? **Pros:** - Ease of Use (6 reviews) - Customer Support (4 reviews) - Easy Setup (4 reviews) - Helpful (3 reviews) - Integrations (3 reviews) **Cons:** - Chat Management (1 reviews) - Integration Issues (1 reviews) - Lack of Detail (1 reviews) - Lack of Insight (1 reviews) - Learning Curve (1 reviews) ### What Do G2 Reviewers Say About BotPenguin? *AI-generated summary from verified user reviews* **Pros:** - Users find BotPenguin's **ease of use** remarkable, facilitating quick setup and smooth integration across teams. - Users commend BotPenguin's **responsive customer support** , highlighting its effectiveness in resolving issues promptly and efficiently. - Users praise the **easy setup** of BotPenguin, ensuring a smooth start for their teams without complications. - Users find BotPenguin **extremely helpful** for managing inquiries, enhancing communication, and supporting customer engagement efficiently. - Users highly value the **smooth integrations** with CRMs and messaging platforms, enhancing communication and engagement across channels. **Cons:** - Users find the **absence of an option to disable bot chats** frustrating, leading to wasted chat credits and inadequate support. - Users experience **integration issues** with Facebook, often lacking clear error messages for troubleshooting, causing frustration. - Users experience a **lack of detail** in error messages during Facebook integration issues, hindering problem resolution. - Users struggle with a **lack of insight** from BotPenguin, especially when faced with unclear error messages during integrations. - Users note a **steep learning curve** when first using BotPenguin, but functionality improves quickly with familiarity. #### What Are Recent G2 Reviews of BotPenguin? **"[Seamless AI Onboarding, Stellar Support](https://www.g2.com/survey_responses/botpenguin-review-12463317)"** **Rating:** 5.0/5.0 stars *— Marcel v.* [Read full review](https://www.g2.com/survey_responses/botpenguin-review-12463317) --- **"[All-in-One No-Code AI Chatbot for Omnichannel Automation and Lead Generation](https://www.g2.com/survey_responses/botpenguin-review-12503756)"** **Rating:** 5.0/5.0 stars *— Rahul G.* [Read full review](https://www.g2.com/survey_responses/botpenguin-review-12503756) --- #### What Are G2 Users Discussing About BotPenguin? - [What is BotPenguin used for?](https://www.g2.com/discussions/what-is-botpenguin-used-for) - 1 comment ### 16. [Helpwise](https://www.g2.com/products/helpwise/reviews) Helpwise is an easy to setup customer service platform that empowers customer facing teams to drive revenue for businesses. The all-in-one platform streamlines customer conversations across various channels, including email, SMS, calls, social media, and live chat. Helpwise eliminates the need for shared logins and passwords, allowing your team to establish individual accountability. Collaborate easily on customer conversations by leaving notes or sharing drafts. Use self-service features such as help center and chatbots to reduce inbound customer queries and promote a culture of self serve among your customers. Setup Automation rules to reduce manual tasks and boost agent productivity. You can also gain insights into team productivity and CSAT with reporting & analytics. Helpwise integrates with 50+ tools so that the agents can have complete context about customers within the conversation. **Average Rating:** 4.6/5.0 **Total Reviews:** 178 **How Do G2 Users Rate Helpwise?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.2/10) - **Control:** 7.3/10 (Category avg: 8.7/10) - **Analytics:** 7.3/10 (Category avg: 8.5/10) - **Collection of information:** 8.3/10 (Category avg: 8.7/10) **Who Is the Company Behind Helpwise?** - **Seller:** [Saas Labs](https://www.g2.com/sellers/saas-labs) - **Year Founded:** 2016 - **HQ Location:** Palo Alto, California - **Twitter:** @saas_labs (319 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/10436435/ (416 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO, Owner - **Top Industries:** Marketing and Advertising, Computer Software - **Company Size:** 90% Small-Business, 10% Mid-Market #### What Are Helpwise's Pros and Cons? **Pros:** - Customer Management (1 reviews) - Customer Support (1 reviews) - Easy Access (1 reviews) - Helpful (1 reviews) - Platform Usability (1 reviews) ### What Do G2 Reviewers Say About Helpwise? *AI-generated summary from verified user reviews* **Pros:** - Users commend Helpwise for its **excellent customer management** and responsive technical support that effectively resolves issues. - Users commend the **excellent customer support** from Helpwise, particularly appreciating the patience and problem-solving skills. - Users value the **easy access to support** provided by Helpwise, enhancing their overall experience and satisfaction. - Users commend Helpwise for its **helpful support** , praising prompt resolutions and effective communication throughout their experience. - Users value the **excellent support** provided by Helpwise, enhancing their experience and problem resolution efficiently. #### What Are Recent G2 Reviews of Helpwise? **"[Keeps us organized and scaling simple!](https://www.g2.com/survey_responses/helpwise-review-11420873)"** **Rating:** 5.0/5.0 stars *— Verified User in Accounting* [Read full review](https://www.g2.com/survey_responses/helpwise-review-11420873) --- **"[Excellent support and tool](https://www.g2.com/survey_responses/helpwise-review-10941310)"** **Rating:** 5.0/5.0 stars *— Julio César L.* [Read full review](https://www.g2.com/survey_responses/helpwise-review-10941310) --- #### What Are G2 Users Discussing About Helpwise? - [What is Helpwise used for?](https://www.g2.com/discussions/helpwise-what-is-helpwise-used-for) - 1 comment - [What is Helpwise used for?](https://www.g2.com/discussions/what-is-helpwise-used-for) ### 17. [ShopPop](https://www.g2.com/products/pop-chat/reviews) ShopPop makes Messenger a powerful marketing channel for your business by starting and automating conversations at scale. When you connect ShopPop to your business, you will grow your audience, handle all conversations in one inbox and re-engage them to get more sales and generate better leads. **Average Rating:** 4.7/5.0 **Total Reviews:** 13 **How Do G2 Users Rate ShopPop?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.2/10) **Who Is the Company Behind ShopPop?** - **Seller:** [ShopPop](https://www.g2.com/sellers/shoppop) - **Year Founded:** 2016 - **HQ Location:** Amsterdam, Noord-Holland - **Twitter:** @ShopPop (102 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/10610766/ (3 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 57% Small-Business, 36% Mid-Market #### What Are Recent G2 Reviews of ShopPop? **"[Excellent and useful platform](https://www.g2.com/survey_responses/shoppop-review-4244571)"** **Rating:** 5.0/5.0 stars *— Martin D.* [Read full review](https://www.g2.com/survey_responses/shoppop-review-4244571) --- **"[Happy with POP](https://www.g2.com/survey_responses/shoppop-review-4242709)"** **Rating:** 5.0/5.0 stars *— Laura S.* [Read full review](https://www.g2.com/survey_responses/shoppop-review-4242709) --- #### What Are G2 Users Discussing About ShopPop? - [What is ShopPop used for?](https://www.g2.com/discussions/what-is-shoppop-used-for) ### 18. [DeepConverse](https://www.g2.com/products/deepconverse/reviews) DeepConverse helps businesses automate and scale their customer conversations. DeepConverse offers Chatbot, Conversational Search, and Interactive Guides to provide a delightful support experience to your users. Trusted by leading brands like Pandora, Logitech, Jaybird, and many more. Backed with 50+ support APIs, DeepConverse lets you easily and securely automate recurring payments, appointment bookings, customer identity verification, etc. By offering outstanding self-support for troubleshooting and delivering seamless customer support. DeepConverse AI gets trained in less than 30 minutes, enabling you to scale your % deflection month-over-month without having to increase your support efforts. **Average Rating:** 4.9/5.0 **Total Reviews:** 13 **How Do G2 Users Rate DeepConverse?** - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.2/10) - **Analytics:** 5.0/10 (Category avg: 8.5/10) - **Collection of information:** 6.7/10 (Category avg: 8.7/10) **Who Is the Company Behind DeepConverse?** - **Seller:** [DeepConverse](https://www.g2.com/sellers/deepconverse) - **Year Founded:** 2017 - **HQ Location:** United States - **Twitter:** @DeepConverse (11 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/deepconverse/ (5 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 54% Small-Business, 46% Mid-Market #### What Are DeepConverse's Pros and Cons? **Pros:** - Automation (1 reviews) - Business Growth (1 reviews) - Business Support (1 reviews) - Customer Engagement (1 reviews) - Customer Support (1 reviews) ### What Do G2 Reviewers Say About DeepConverse? *AI-generated summary from verified user reviews* **Pros:** - Users value the **automation capabilities** of DeepConverse, leading to significant cost savings and enhanced support efficiency. - Users highlight the **significant cost savings** achieved through DeepConverse's automation, significantly boosting customer support efficiency. - Users commend DeepConverse for providing exceptional **business support** , ensuring efficient automation and substantial cost savings. - Users value the **strong customer engagement** from DeepConverse, praising its effective support for complex automation needs. - Users commend DeepConverse for its **outstanding customer support** , effectively automating processes and meeting demanding requirements. #### What Are Recent G2 Reviews of DeepConverse? **"[Versatile and robust customer support automation platform](https://www.g2.com/survey_responses/deepconverse-review-9104944)"** **Rating:** 4.0/5.0 stars *— Verified User in Information Technology and Services* [Read full review](https://www.g2.com/survey_responses/deepconverse-review-9104944) --- **"[Perfect fit for fast growing companies](https://www.g2.com/survey_responses/deepconverse-review-6689362)"** **Rating:** 5.0/5.0 stars *— Verified User in Computer Software* [Read full review](https://www.g2.com/survey_responses/deepconverse-review-6689362) --- #### What Are G2 Users Discussing About DeepConverse? - [What is DeepConverse used for?](https://www.g2.com/discussions/what-is-deepconverse-used-for) ### 19. [KODIF](https://www.g2.com/products/kodif/reviews) KODIF offers the first full AI workforce for e-commerce brands. We help you support customers across their entire journey, while reducing the load on human agents and driving more revenue through subscriptions, upsells, and smarter shopping experiences. We start by giving every brand an AI Agent. Depending on your needs, these agents all have different skills and capabilities, but in all cases they can connect into your backend systems: order management, warehouse tools, subscription management and more, so it can automate meaningful actions, not just conversations. There are three tiers: Tier 1 focuses on chat, delivering personalized, human-like conversations connected directly in your help desk and e-commerce platform for real-time information and human agent handoffs. Tier 2 expands into channels like email and SMS, offering authenticated, high-personalization experiences and the ability to manage segmented knowledge for global brands. And our Super Agent takes it further, connecting across all channels and including more personalization techniques and segmentation of knowledge across brands or geographies. All of our Agents act as AI Shoppers, a concierge that drives revenue by recommending products, creating bundles, boosting retention, and making sure customers always find the right fit. On top of that, you can hire two powerful AI Specialists: The AI Manager, who oversees your AI agents, identifies and helps you fill knowledge gaps, ensures accuracy through testing, and alerts you to volume spikes or new customer needs. The AI Analyst, who intelligently tags conversations and provides deep insights so you can improve your products, services, and make faster business decisions. Put it all together, and KODIF gives you end-to-end AI coverage across the e-commerce journey: delight customers, reduce manual effort, and unlock new sales opportunities, all with a workforce that learns and scales with your business. **Average Rating:** 4.8/5.0 **Total Reviews:** 30 **How Do G2 Users Rate KODIF?** - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.2/10) - **Control:** 9.5/10 (Category avg: 8.7/10) - **Analytics:** 8.3/10 (Category avg: 8.5/10) - **Collection of information:** 7.9/10 (Category avg: 8.7/10) **Who Is the Company Behind KODIF?** - **Seller:** [KODIF](https://www.g2.com/sellers/kodif) - **Year Founded:** 2021 - **HQ Location:** Palo Alto, CA - **LinkedIn® Page:** https://www.linkedin.com/company/kodifai/ (22 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Consumer Goods - **Company Size:** 71% Mid-Market, 19% Small-Business #### What Are KODIF's Pros and Cons? **Pros:** - Ease of Use (16 reviews) - Helpful (16 reviews) - Customer Support (14 reviews) - Efficiency (14 reviews) - Features (10 reviews) **Cons:** - Complexity (2 reviews) - Integration Difficulty (2 reviews) - Integration Issues (2 reviews) - Lack of Integrations (2 reviews) - Learning Curve (2 reviews) ### What Do G2 Reviewers Say About KODIF? *AI-generated summary from verified user reviews* **Pros:** - Users find Kodif's platform remarkably **easy to use** , enabling quick implementation and efficient integration into existing workflows. - Users find Kodif to provide **exceptional operational leverage** , automating workflows and enhancing customer support efficiently. - Users highlight the **exceptional customer support** from the Kodif team, which enhances their overall experience and success. - Users appreciate the **efficiency** of Kodif, streamlining tasks and enhancing productivity in customer support services. - Users commend Kodif's **user-friendly interface and immediate results** , seamlessly integrating into operations and enhancing efficiency. **Cons:** - Users face **setup complexity** with KODIF, needing engineer assistance due to limited native integrations and custom configurations. - Users find **integration difficult** due to limited native capabilities and a need for additional engineering support for effective setup. - Users find **integration issues** with KODIF challenging due to limited native capabilities and required custom configurations. - Users find the **lack of integrations** with KODIF challenging, often requiring additional engineering support for functionality. - Users experience a **learning curve** with the UI, requiring some initial training for effective usage. #### What Are Recent G2 Reviews of KODIF? **"[Incredible AI Customer Support Option, Always Open to Feedback, but the UI Needs Major Improvement](https://www.g2.com/survey_responses/kodif-review-12704371)"** **Rating:** 4.0/5.0 stars *— Saad M.* [Read full review](https://www.g2.com/survey_responses/kodif-review-12704371) --- **"[Unmatched AI Performance and Exceptional Support with KODIF](https://www.g2.com/survey_responses/kodif-review-11918921)"** **Rating:** 5.0/5.0 stars *— Lauryn D.* [Read full review](https://www.g2.com/survey_responses/kodif-review-11918921) --- ### 20. [Orimon](https://www.g2.com/products/orimon/reviews) Orimon AI is a state-of-the-art Generative AI chatbot platform designed to transform how businesses interact with their customers. Our platform excels in delivering natural, human-like conversations, providing an unparalleled experience for users and driving sales and customer satisfaction to new heights. At the heart of Orimon AI is the ability to conduct conversation commerce seamlessly. Whether integrated with Shopify, WooCommerce, or utilizing a custom product sheet, our chatbots engage customers like a seasoned salesperson. They respond to queries, recommend products, and close sales, mimicking the intuitiveness of a real-person interaction. This feature is especially beneficial for e-commerce sites, enabling them to leverage AI for boosting sales and enhancing customer journey. Another standout feature of Orimon AI is its advanced live chat functionality, offering a perfect blend of AI efficiency and human touch. When complex queries arise, or a personal touch is needed, the platform smoothly transitions the interaction to human agents, ensuring customer queries are always handled with care. Orimon AI’s versatility extends to its broad integration capabilities. It seamlessly connects with various messaging channels, including website chat, WhatsApp, Telegram, Facebook Direct Messaging, Slack, and Discord, ensuring your business is accessible across the platforms your customers use the most. Furthermore, our platform integrates with leading automation tools and CRMs like Zapier, Pabbly Connect, HubSpot, and Salesforce. This integration enables efficient lead processing and management, ensuring that every interaction is captured and utilized for business growth. Our platform is not limited to customer-facing roles; it also includes use cases for internal business operations. From simple support query handling to complex sales processes, lead qualification, and even serving as an internal assistant for HR, support, and sales teams, Orimon AI is a versatile tool designed to cater to various business needs. In summary, Orimon AI is more than just a chatbot; it's a comprehensive, AI-powered communication solution that enhances every aspect of your business interaction. It's an investment in cutting-edge technology that promises not just to meet but exceed the evolving demands of digital commerce and customer service. **Average Rating:** 4.6/5.0 **Total Reviews:** 11 **How Do G2 Users Rate Orimon?** - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.2/10) - **Control:** 9.8/10 (Category avg: 8.7/10) - **Analytics:** 9.5/10 (Category avg: 8.5/10) - **Collection of information:** 9.2/10 (Category avg: 8.7/10) **Who Is the Company Behind Orimon?** - **Seller:** [ORISERVE](https://www.g2.com/sellers/oriserve) - **Year Founded:** 2017 - **HQ Location:** Noida, Uttar Pradesh - **LinkedIn® Page:** https://www.linkedin.com/company/oriserve/ (110 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 91% Small-Business, 9% Enterprise #### What Are Recent G2 Reviews of Orimon? **"[How I primed orimon ai for learning financial intelligence](https://www.g2.com/survey_responses/orimon-review-9160214)"** **Rating:** 5.0/5.0 stars *— Gabriel O.* [Read full review](https://www.g2.com/survey_responses/orimon-review-9160214) --- **"[Build super smart marketing bots](https://www.g2.com/survey_responses/orimon-review-9404313)"** **Rating:** 4.5/5.0 stars *— Anjani S.* [Read full review](https://www.g2.com/survey_responses/orimon-review-9404313) --- ### 21. [Typebot](https://www.g2.com/products/typebot/reviews) Typebot is a tool to build conversational apps with an intuitive drag and drop interface with pre-defined blocks that you can use to offer a great, native chat experience without coding. At Typebot, we love hyper-customized experiences with a human touch. We empower you to create bots that perfectly suit your business logic. It comes with a Custom Code block, Custom CSS, Webhooks, and Native integrations so that you are free to create anything. With Typebot you can automate your conversations and collect feedback without compromising on the human touch. It ultimately helps you to: 🏆 Skyrocket your conversion rate compared to classic forms 🥰 Make your customers happy (awesome UX) **Average Rating:** 4.6/5.0 **Total Reviews:** 33 **How Do G2 Users Rate Typebot?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.2/10) - **Control:** 8.5/10 (Category avg: 8.7/10) - **Analytics:** 8.8/10 (Category avg: 8.5/10) - **Collection of information:** 8.9/10 (Category avg: 8.7/10) **Who Is the Company Behind Typebot?** - **Seller:** [Typebot](https://www.g2.com/sellers/typebot) - **Year Founded:** 2020 - **HQ Location:** Paris, FR - **Twitter:** @baptisteArno (3,324 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/typebot (2 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Automotive, Information Technology and Services - **Company Size:** 43% Mid-Market, 43% Small-Business #### What Are Typebot's Pros and Cons? **Pros:** - Customizability (7 reviews) - Features (7 reviews) - Customer Support (6 reviews) - Ease of Use (6 reviews) - Integrations (6 reviews) **Cons:** - Integration Issues (5 reviews) - Learning Curve (4 reviews) - AI Limitations (3 reviews) - Challenging Reporting (2 reviews) - Communication Issues (2 reviews) ### What Do G2 Reviewers Say About Typebot? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **extensive customizability** of Typebot, allowing tailored solutions for lead generation and customer support. - Users love Typebot for its **user-friendly conversational design** , enhancing lead generation and boosting conversion rates significantly. - Users appreciate the **responsive customer support** provided by Typebot, enhancing their overall experience and efficiency. - Users love Typebot for its **ease of use** , transforming complex processes into seamless, engaging conversations. - Users value Typebot's **seamless integrations** , enhancing lead management and personalization through various tools and platforms. **Cons:** - Users report **integration issues** with Typebot, facing challenges connecting to CRMs and relying on third-party services. - Users find the **learning curve steep** for advanced features, requiring time and technical skills for full mastery. - Users often face **integration difficulties** and slow updates with Typebot, limiting its effectiveness for complex chatbot needs. - Users find **challenging reporting** with Typebot due to complex customizations and integration difficulties with existing systems. - Users face **communication issues** with Typebot, struggling with complex queries and lacking detailed responses. #### What Are Recent G2 Reviews of Typebot? **"[Typebot’s Visual Builder and Open-Source Flexibility Make Chat Flows Effortless](https://www.g2.com/survey_responses/typebot-review-12952199)"** **Rating:** 5.0/5.0 stars *— Kapil V.* [Read full review](https://www.g2.com/survey_responses/typebot-review-12952199) --- **"[Built a chatbot frontend for my ESP8266 college project instead of a boring web dashboard](https://www.g2.com/survey_responses/typebot-review-13065967)"** **Rating:** 4.5/5.0 stars *— Krishnakant R.* [Read full review](https://www.g2.com/survey_responses/typebot-review-13065967) --- #### What Are G2 Users Discussing About Typebot? - [What is Typebot used for?](https://www.g2.com/discussions/what-is-typebot-used-for) ### 22. [Simplified](https://www.g2.com/products/simplified/reviews) Simplified is the one app to create, collaborate, and scale your marketing. Design, write marketing copy, create videos, collaborate, and publish to socials—all in the same place. Built for speed and simplicity, Simplified helps over 2,000,000 creators, marketers and businesses to scale their marketing, streamline their workflows, and get work done in a few clicks. With a no-code design editor, AI writer, stunning templates, multiple brand kits, unlimited workspaces, and in-app publishing, you can start and finish your marketing without switching tabs. Ever. **Average Rating:** 4.6/5.0 **Total Reviews:** 4,444 **How Do G2 Users Rate Simplified?** - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.2/10) - **Control:** 10.0/10 (Category avg: 8.7/10) - **Analytics:** 10.0/10 (Category avg: 8.5/10) - **Collection of information:** 9.4/10 (Category avg: 8.7/10) **Who Is the Company Behind Simplified?** - **Seller:** [Simplified](https://www.g2.com/sellers/simplified) - **Year Founded:** 2020 - **HQ Location:** San Francisco, US - **Twitter:** @sosimplified (7,924 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/sosimplified/ (51 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Founder, CEO - **Top Industries:** Writing and Editing, Marketing and Advertising - **Company Size:** 94% Small-Business, 4% Mid-Market #### What Are Simplified's Pros and Cons? **Pros:** - Ease of Use (1457 reviews) - Useful (1138 reviews) - Content Creation (792 reviews) - Features (730 reviews) - Helpful (678 reviews) **Cons:** - Limited Credits (437 reviews) - Not Free (361 reviews) - AI Limitations (346 reviews) - Insufficient Credits (321 reviews) - Expensive (301 reviews) ### What Do G2 Reviewers Say About Simplified? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Simplified, finding its AI intuitive and responsive for content creation. - Users love the **amazing AI Writer** of Simplified, finding it easy to create various documents effortlessly. - Users love the **unique content creation** capabilities of Simplified, making it easy to differentiate similar products. - Users value the **time-saving features** of Simplified, enhancing efficiency and creativity with a vast media library. - Users find Simplified to be incredibly **easy to use** , making it accessible for everyone, including children. **Cons:** - Users express frustration with the **limited credits** , making it hard to fully utilize the app without a costly subscription. - Users express concern about the **limited free credits** , suggesting a subscription model for more accessible learning. - Users experience **limitations in AI responses** , especially with command prompts and word count restrictions on plans. - Users express frustration over **insufficient credits** , affecting their ability to utilize Simplified effectively and efficiently. - Users express concern over the **high cost** of subscriptions, making it difficult for students to access the app. #### What Are Recent G2 Reviews of Simplified? **"[Clean, All-in-One Platform That Speeds Up Marketing Content Creation](https://www.g2.com/survey_responses/simplified-review-13036316)"** **Rating:** 4.5/5.0 stars *— Muzammil M.* [Read full review](https://www.g2.com/survey_responses/simplified-review-13036316) --- **"[Useful tool for handling daily communication and content creation](https://www.g2.com/survey_responses/simplified-review-12671899)"** **Rating:** 4.0/5.0 stars *— Apoorv S.* [Read full review](https://www.g2.com/survey_responses/simplified-review-12671899) --- #### What Are G2 Users Discussing About Simplified? - [What is Simplified used for?](https://www.g2.com/discussions/what-is-simplified-used-for) - 1 comment, 1 upvote ### 23. [Botmake.io](https://www.g2.com/products/botmake-botmake-io/reviews) Botmake.io is a super simple and clean no-code chatbot creation tool for business or entertainment purposes. Users can add a chatbot to their websites and improve the experience of their visitors. **Average Rating:** 4.4/5.0 **Total Reviews:** 47 **How Do G2 Users Rate Botmake.io?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.2/10) **Who Is the Company Behind Botmake.io?** - **Seller:** [Botmake](https://www.g2.com/sellers/botmake) - **HQ Location:** N/A - **Twitter:** @botmakeofficial (2,178 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services - **Company Size:** 68% Small-Business, 26% Mid-Market #### What Are Botmake.io's Pros and Cons? **Pros:** - Ease of Use (29 reviews) - Easy Creation (13 reviews) - Bot Customization (11 reviews) - Chatbot Development (9 reviews) - Understanding (9 reviews) **Cons:** - Expensive (7 reviews) - Understanding Issues (5 reviews) - Chatbot Limitations (4 reviews) - Limited Customization (4 reviews) - Limited Integration (4 reviews) ### What Do G2 Reviewers Say About Botmake.io? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **ease of use** of Botmake.io, appreciating its intuitive interface and simple setup process. - Users love the **easy creation** of chatbots with Botmake.io, allowing automation without any coding skills. - Users appreciate the **robust customization options** of Botmake.io, enhancing interaction and tailoring experiences effortlessly. - Users love the **accessibility and efficiency** of Botmake.io, allowing quick creation of customizable chatbots. - Users value the **understanding capabilities** of Botmake.io, appreciating its accurate and quick responses without coding knowledge. **Cons:** - Users note the **high costs** associated with Botmake.io, making it a less accessible option for many. - Users note the **limited understanding** in Botmake.io's responses, highlighting a need for improvement in empathy and context. - Users find the **limited capabilities** of Botmake.io frustrating, especially regarding advanced features and customization options. - Users find the **limited customization** options in Botmake.io restrict their ability to tailor the chatbot effectively. - Users find Botmake.io's **limited integration capabilities** frustrating, hindering advanced functionalities with other AI tools. #### What Are Recent G2 Reviews of Botmake.io? **"[Botmake chatbot - Super simple AI making communication Easier !!!](https://www.g2.com/survey_responses/botmake-io-review-9186674)"** **Rating:** 5.0/5.0 stars *— Aaisha D.* [Read full review](https://www.g2.com/survey_responses/botmake-io-review-9186674) --- **"[Nice tool](https://www.g2.com/survey_responses/botmake-io-review-9917964)"** **Rating:** 4.0/5.0 stars *— Ajay R.* [Read full review](https://www.g2.com/survey_responses/botmake-io-review-9917964) --- ### 24. [Lime Connect (formerly Userlike)](https://www.g2.com/products/lime-connect-formerly-userlike/reviews) is Germany's leading AI-Agent platform for customer communication. AI Agents automate complete service processes, integrated into your existing systems and developed in Germany for maximum security. All customer messages from website chat, WhatsApp, Facebook Messenger, Instagram, Telegram, email, and more are centralized in Lime Connect's Message Center. AI Agents resolve recurring requests end-to-end, while professional service features such as voice messages, live translations, intelligent routing, and browser-based video calls with screen sharing support teams when human expertise is needed. The mobile app ensures that customer interactions can be managed anytime, anywhere. Connect AI takes your customer service to the next level. Deploy autonomous AI Agents that handle up to 70% of interactions independently, automate workflows, and update integrated systems such as your CRM or commerce platform. With our visual no-code Workflow Builder, you can structure and automate business processes efficiently—defining triggers, conditions, and actions via drag and drop, without any programming knowledge. In combination with Connect AI, workflows can be enhanced with intelligent decision logic, enabling faster responses while reducing manual work. The AI Copilot supports your service team by summarizing conversations, suggesting responses, and providing relevant knowledge in real time. Both features improve efficiency, reduce costs, and maintain high-quality customer interactions. Lime Connect also provides tools for lead generation and follow-up, including a modern website messenger and WhatsApp Campaigns for direct, personalized communication with customers. Existing chatbots can be integrated via the chatbot API to extend your AI capabilities. Since Lime Connect was founded over 10 years ago, data protection has always been a top priority. All data is stored securely on German servers making Lime Connect a GDPR-compliant customer messaging solution. With its secure data infrastructure and special features, Lime Connect guarantees data protection and security for your customers, your employees and your company as a whole. Lime Connect is suitable for all company sizes because the software is flexible and adapts to your needs and goals. Small and medium-sized companies, as well as large corporations such as Toyota and Hermes, already rely on Lime Connect. **Average Rating:** 4.4/5.0 **Total Reviews:** 441 **How Do G2 Users Rate Lime Connect (formerly Userlike)?** - **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.2/10) - **Control:** 8.1/10 (Category avg: 8.7/10) - **Analytics:** 8.2/10 (Category avg: 8.5/10) - **Collection of information:** 7.9/10 (Category avg: 8.7/10) **Who Is the Company Behind Lime Connect (formerly Userlike)?** - **Seller:** [Lime Connect](https://www.g2.com/sellers/lime-connect) - **Year Founded:** 2011 - **HQ Location:** Cologne, Germany - **Twitter:** @userlike (5,037 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2855046/ (47 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO, Marketing Manager - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 80% Small-Business, 16% Mid-Market #### What Are Lime Connect (formerly Userlike)'s Pros and Cons? **Pros:** - Call Management (1 reviews) - Case Management (1 reviews) - Contact Management (1 reviews) - Easy Implementation (1 reviews) - Easy Integrations (1 reviews) **Cons:** - Expensive (1 reviews) - UX Improvement (1 reviews) ### What Do G2 Reviewers Say About Lime Connect (formerly Userlike)? *AI-generated summary from verified user reviews* **Pros:** - Users love the **easy WhatsApp implementation** , which simplifies customer management significantly. - Users love the **easy WhatsApp implementation** , streamlining customer management for a smoother experience. - Users find **WhatsApp integration easy** , making customer management a seamless and efficient experience. - Users love the **easy WhatsApp implementation** of Lime Connect, simplifying customer management effortlessly. - Users love the **easy WhatsApp integration** of Lime Connect, simplifying customer management significantly. **Cons:** - Users find Lime Connect to be **expensive** , despite acknowledging that it effectively meets their needs. - Users find the **bland design** of Lime Connect lacking, though acknowledge its functionality despite the cost. #### What Are Recent G2 Reviews of Lime Connect (formerly Userlike)? **"[AI Power and Ease of Use](https://www.g2.com/survey_responses/lime-connect-formerly-userlike-review-8977654)"** **Rating:** 4.0/5.0 stars *— Nello P.* [Read full review](https://www.g2.com/survey_responses/lime-connect-formerly-userlike-review-8977654) --- **"[I did research for my client that was building a new website and Userlike floated to the top.](https://www.g2.com/survey_responses/lime-connect-formerly-userlike-review-8968512)"** **Rating:** 5.0/5.0 stars *— Randy R.* [Read full review](https://www.g2.com/survey_responses/lime-connect-formerly-userlike-review-8968512) --- #### What Are G2 Users Discussing About Lime Connect (formerly Userlike)? - [What is Userlike used for?](https://www.g2.com/discussions/what-is-userlike-used-for) ### 25. [Acquire](https://www.g2.com/products/acquire/reviews) Acquire is a conversational customer engagement platform that empowers companies to deliver exceptional experiences. By simplifying communication across touchpoints and tools, personalizing interactions, and enabling the ability to architect faster and more efficient processes — people, not channels, are put at the heart of customer service interactions. Our flexible and scalable software suite offers features including live chat, video and audio calling, AI chatbots, centralized interaction management, and secure cobrowsing equipping teams to solve sales, service, and support issues easily, in real-time, and on any device. Continuously engage customers while minimizing resolution time and redundancy, and rise to the next wave of customer experience. **Average Rating:** 4.2/5.0 **Total Reviews:** 42 **How Do G2 Users Rate Acquire?** - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.2/10) - **Control:** 9.6/10 (Category avg: 8.7/10) - **Analytics:** 8.8/10 (Category avg: 8.5/10) - **Collection of information:** 8.9/10 (Category avg: 8.7/10) **Who Is the Company Behind Acquire?** - **Seller:** [Acquire](https://www.g2.com/sellers/acquire) - **Year Founded:** 2017 - **HQ Location:** San Francisco, California - **LinkedIn® Page:** https://www.linkedin.com/company/acquire-io/ (53 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Computer Software - **Company Size:** 56% Small-Business, 40% Mid-Market #### What Are Recent G2 Reviews of Acquire? **"[Simple way to connect to your customers](https://www.g2.com/survey_responses/acquire-review-6989561)"** **Rating:** 5.0/5.0 stars *— prabin s.* [Read full review](https://www.g2.com/survey_responses/acquire-review-6989561) --- **"[Acquire Your New Chat Specialised](https://www.g2.com/survey_responses/acquire-review-8981633)"** **Rating:** 5.0/5.0 stars *— Francis R.* [Read full review](https://www.g2.com/survey_responses/acquire-review-8981633) --- #### What Are G2 Users Discussing About Acquire? - [What is Acquire used for?](https://www.g2.com/discussions/what-is-acquire-used-for) ## What Is Chatbots Software? [Conversational Intelligence Software](https://www.g2.com/categories/conversational-intelligence) ## What Software Categories Are Similar to Chatbots Software? - [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service) - [Live Chat Software](https://www.g2.com/categories/live-chat) - [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing) - [Conversational Support Software](https://www.g2.com/categories/conversational-support) - [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations) - [AI Chatbots Software](https://www.g2.com/categories/ai-chatbots) - [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents) --- ## How Do You Choose the Right Chatbots Software? ### What You Should Know About Chatbots Software ### What are Chatbots? Chatbots are impacting every aspect of how businesses communicate with people. Although chatbots are still in the early days, they have grown and developed in leaps and bounds. Chatbots—also known as digital assistants, virtual assistants, virtual agents, interactive agents, and more—have gone from being a simple conversational interface where the user would input text and receive a canned response, to a robust tool where users can converse with a computer via text or voice and receive bespoke responses based on the given context. This advancement is due largely to the rise of artificial intelligence and [natural language processing (NLP) software](https://www.g2.com/categories/natural-language-processing-nlp), as well as improvements in computing power. However, the rise of chatbots should not be viewed in a vacuum. Messaging, in general, has arisen as a preeminent form of communication, and as such, it should come as no surprise that people want a faster and more accessible way to get information. Chatbots can get them that information quickly and can help companies fulfill this desire. With the use of machine learning and deep learning, chatbots can grow intelligently and understand a wider vocabulary and colloquial language, as well as provide more precise and correct responses to requests. Through providing information and conducting specific tasks, whether external, customer-facing requests or internal, employee-facing requests, chatbots can augment humans’ abilities. #### What Types of Chatbots Exist? The manner in which a user might interact with a chatbot can differ, especially as it relates to the sophistication of the chatbot’s conversational abilities and the degree to which a human might need to step in when the chatbot is not able to respond to a particular query in a reasonable manner. **Button-based bots** Users interact with these chatbots through menus and buttons. **Keyword recognition-based chatbots** Users interact with these chatbots through text or speech and the bot responds based on certain pre-programmed keywords. **Contextual chatbots** Users interact with these chatbots in a natural, conversational manner and the bot responds appropriately, thanks to advanced NLP software techniques. ### What are the Common Features of Chatbots? To fully evaluate a chatbot, it should fulfill the task that it has been programmed to do in an efficient and effective way. Here are some criteria through which it can be evaluated. **Emotional intelligence:** In any conversational context, it is critical that each speaker responds to the other in an emotionally intelligent manner, paying careful attention to the emotional state of the other. This is no less true with a chatbot. The best chatbots on the market respond to the user in a way that is commensurate with their emotional state. **Conversational ability:** As the name implies, chatbots should be able to chat in a way that is natural and fluent, understanding the intent of what was said and responding appropriately. **Broad knowledge base:** Good chatbots are well integrated with a host of business systems or knowledge bases, giving them the ability to answer questions correctly and contextually. **Personal:** Stellar chatbots connect to the user in a way that is bespoke and tailored to the individual. They take in personal information in a safe and secure manner and output a response which befits the question as well as the questioner. **Personality:** Boring chatbots might work in some cases, but adding a bit of zest and personality can help unlock the full potential of these conversational agents. When a chatbot has a touch of sass, the conversation is enriched and enlightened, thus raising the level and sophistication of the conversation. ### What are the Benefits of Chatbots? Chatbots affect any touchpoint where businesses communicate with people. Therefore, there are many key reasons a company might deploy a chatbot for a given use case. Chatbots aren’t just useful for website visitors, app users, and customers, but businesses as well. Below are a few reasons why businesses may decide to use chatbots. **More people are ready to use chatbots:** At least in certain circumstances, consumers actually prefer using chatbots for quick communication with brands. People are in front of their computer and phone screens now more than ever, so it makes sense to provide them with a service they can access with their fingertips. **They never take a day off:** Bots are not constrained to traditional work hours or time zones. So, if one approaches the bot with a basic issue at odd hours, it can be resolved within minutes. **Knowledge acquisition:** Chatbots can be used to help visitors sign up for marketing newsletters, register for webinars, schedule appointments, and even guide customers to a landing page or e-commerce site to finalize transactions. ### Who Uses Chatbots? Chatbots, as a multi-purpose, many-featured solution, can be utilized by various business users.  **Marketers** : Marketers are always looking to connect and engage with customers and potential customers. Some channels which they utilize include SMS, email, and telephone. Through conversational solutions, like chatbots, marketers can connect in an automated manner, which would help increase their scale and scope. **Customer support:** When one has issues with a product or service, they want to be able to engage with the business in whatever channel they desire. As such, businesses across industries are developing solutions, such as chatbots, to ensure that they are always available. With chatbots, they are able to provide 24/7 support and services to employees and customers. **Human resources:** Employees frequently have questions for their human resources (HR) team, sometimes known as employee success. These questions range from benefits to paid time off (PTO) to salary-related queries. Although it is important to keep the human in human resources, chatbots can provide a channel in which employees can ask questions and receive answers immediately. ### What are the Alternatives to Chatbots? As mentioned, chatbots are making an impact across industries as well as business functions. Therefore, it is only natural that they integrate with a host of different software. Here are some different types of software that are either directly related to or can be integrated with chatbots. [Bot platforms](https://www.g2.com/categories/bot-platforms) **:** Chatbots are a great solution when users are looking for a chatbot that they can use off the shelf, with little to no development or coding experience necessary. However, companies looking to build their own chatbot can benefit from bot platforms, which are tools used to build and deploy interactive chatbots. These platforms provide development tools such as frameworks and API toolsets for customizable bot creation. [Intelligent virtual assistant](https://www.g2.com/categories/intelligent-virtual-assistants)[s software](https://www.g2.com/categories/intelligent-virtual-assistants) **:** If a company has more time and energy, as well as fiscal resources, it is wise for them to explore intelligent virtual assistants (IVAs), which provide the same basic capabilities of chatbots and more. With IVAs, users are enabled to have natural conversations via a host of different channels to solve their business problems. In addition, this advanced software has the ability to use the conversations to update systems such as a CRM, an ERP, or human resource management systems. #### Software Related to Chatbots The following solutions can be used in conjunction with chatbots to automate business operations and further advance digital transformation: [Help desk software](https://www.g2.com/categories/help-desk) **:** Customer service is a major use case for chatbots. Help desk software, which is designed to provide a customer with information and support regarding a company’s products or services, is extensively including chatbot functionality or the ability to integrate with chatbots. [Productivity bots software](https://www.g2.com/categories/productivity-bots) **:** Users looking to increase the productivity of software they are using should look to productivity bots to help them achieve this goal. Productivity bots work as add-ons to software tools, providing additional features, organization, or automation on top of the foundational features of the product. When a bot is connected to a software platform, it boosts the utility of the existing tool that the team already uses. [Natural language processing (NLP) software](https://www.g2.com/categories/natural-language-processing-nlp): NLP software allows applications to interact with human language using a deep learning algorithm. NLP algorithms input language and can give a variety of outputs based on the learned task NLP algorithms can provide voice recognition and natural language generation, which converts data into understandable human language. Some examples of NLP uses include chatbots, translation applications, and social media monitoring tools that scan social media networks for mentions. ### Challenges with Chatbots A software can come with its own set of challenges. Chatbots, which are changing many industries and use cases (such as customer support and e-commerce), have some key issues which one should keep in mind. **Preference for human agents:** Although chatbots are great at many tasks, some contexts, such as those which require a significant amount of empathy, may be better served by a human agent. **Handoffs to humans:** There might come a time when a chatbot does not have an answer to a question from the user. It is critical that the system is designed in a way to successfully resolve this problem. Typically, the best way to solve this is to transition the user to a human agent. ### Which Companies Should Buy Chatbots? Chatbots are positively affecting industries from travel to retail, as well as business functions such as HR. Within these industries, the roles can significantly vary as to who most commonly engages with chatbots. **Hospitality:** The hospitality industry is being transformed by chatbots, with businesses using them to increase customer loyalty through on-demand support and personalized service. Other uses of chatbots in the hospitality sector include taking reservations, enabling personalized services like preferred room features or local restaurant recommendations supporting customer engagement and retention. **Retail:** Retail and e-commerce stand to benefit greatly from the deployment of chatbots to enhance customer engagement and drive sales. Chatbots can also deliver a personalized e-commerce experience for customers. **Travel:** The travel sector is adopting chatbots to assist customer bookings, provide customer support, resolve complaints, and act as a personal assistant to customize a traveler’s itinerary. ### How to Buy Chatbots When looking to deploy a chatbot solution, businesses should start by investigating their various channels, such as messaging platforms, emails, and websites. Chatbots can be deployed across any and all of these platforms. Through analyzing these channels—e.g., discovering response rates, most popular channels, etc.—users can best understand their performance and how chatbot solutions can supercharge them. #### Requirements Gathering (RFI/RFP) for Chatbots Whether a company is purchasing chatbots for the first time or looking to replace their current system, G2.com can assist them with the selection process. First, buyers should evaluate the need for chatbots and determine what functionality will be most useful for the business.  Some initial questions which should be asked include: - Which are the channels that are supported? - How long does it take to set up? - How easy is it to script the chatbots? - How is the offering priced? #### Compare Chatbots **Create a long list** Evaluating vendors should start with a long list, which will help to determine whether or not a given solution is a good fit. With a long list, one creates a broad list of tools that align with one’s business goals. So that there is a level playing field, it is important to ask the same set of questions to each seller. **Create a short list** Next, a whittling down should take place. Through pointed questions, demos, and trials, one can go from a long list to a short one. Although this will differ for each business and use case, three to five products are typically a good number. With this list in hand, businesses can produce a matrix to compare the features and pricing of the various solutions. **Conduct demos** To ensure the comparison is thoroughgoing, the user should demo each solution on the short list with the same use case and datasets. This will allow the business to evaluate like for like and see how each vendor stacks up against the competition. #### Selection of Chatbots **Choose a selection team** Before getting started, it's crucial to create a winning team that will work together throughout the entire process, from identifying pain points to implementation. The software selection team should consist of members of the organization who have the right interest, skills, and time to participate in this process. A good starting point is to aim for three to five people who fill roles such as the main decision maker, project manager, process owner, system owner, or staffing subject matter expert, as well as a technical lead, IT administrator, or security administrator. In smaller companies, the vendor selection team may be smaller, with fewer participants multitasking and taking on more responsibilities. **Negotiation** Just because something is written on a company’s pricing page, does not mean it is fixed (although some companies will not budge). It is imperative to open up a conversation regarding pricing and licensing. For example, the vendor may be willing to give a discount for multi-year contracts or for recommending the product to others. **Final decision** After this stage, and before going all in, it is recommended to roll out a test run or pilot program to test adoption with a small sample size of users. If the tool is well used and well received, the buyer can be confident that the selection was correct. If not, it might be time to go back to the drawing board. ### Chatbots Trends In addition, artificial intelligence techniques such as NLP software help make chatbot solutions easier to use and more powerful, providing more accurate results. Below are the trends relevant to this software. **Conversational interfaces** In general, users are looking to conversational interfaces to get answers to their burning questions. For example, they are looking to query their data in a more natural way. Since natural language understanding has improved, people can talk to their data, finding and exploring insights using natural, intuitive language. With this powerful technology, users can focus on discovering patterns and finding meaning hidden in the data as opposed to memorizing SQL queries. Data-focused businesspeople, like data analysts, can benefit from conversational interfaces like chatbots. Users can uncover the material they are looking for using intuitive language. Intuitive methods of querying data mean a larger user base that can access and make sense of company data. **Voice** Voice is a primal method of interacting with others. It is only natural that we now converse with our machines using our voice and that the platforms for said voicebots have seen great success. Voice makes technology feel more human and allows people to trust it more. Voice will prove to be an important natural interface that mediates human communication and relationships with devices, and ultimately, within an AI-powered world. **Artificial intelligence** AI is quickly becoming a promising feature of many, if not most, types of software. With machine learning, end users can identify patterns in data, allowing them to make sense of content and help them understand what they are seeing. This pattern recognition is fueling the rise of more powerful, contextually-aware chatbots.