--- title: Sharpen Reviews meta\_title: 'Sharpen Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 42 reviews by the users' company size, role or industry to find out how Sharpen works for a business like yours. aggregate\_rating: rating\_value: 4.0 review\_count: 42 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Sharpen Reviews & Product Details Visit Website Sharpen is a comprehensive contact center platform designed to enhance performance, productivity, and empowerment for businesses and their agents. This innovative solution focuses on delivering superior outcomes for customers, agents, and organizations alike. By providing a seamless and intuitive experience, Sharpen aims to transform the customer experience (CX) in a way that is both noticeable and impactful. The platform caters to a diverse range of industries, making it suitable for businesses of all sizes that rely on customer interactions. Whether you are a small startup or a large enterprise, Sharpen's features are tailored to meet the unique needs of your organization. It is particularly beneficial for customer service teams, sales departments, and support centers that require efficient communication tools to manage interactions effectively. By streamlining processes and enhancing collaboration, Sharpen empowers agents to perform at their best, ultimately leading to improved customer satisfaction. Key features of Sharpen include advanced analytics, omnichannel support, and customizable workflows. The advanced analytics tools provide valuable insights into customer interactions, allowing businesses to identify trends and areas for improvement. This data-driven approach enables organizations to make informed decisions that enhance their service delivery. The omnichannel support feature ensures that customers can reach out through their preferred communication channels, whether it be voice, chat, or email, creating a more cohesive experience. Additionally, customizable workflows allow teams to tailor processes to their specific needs, ensuring that every interaction is handled efficiently. Sharpen stands out in the crowded contact center market by prioritizing user experience and flexibility. The platform is designed to be intuitive, reducing the learning curve for new agents and allowing them to focus on delivering exceptional service rather than navigating complex systems. Furthermore, the ability to integrate with existing tools and software enhances its functionality, making it a versatile choice for organizations looking to optimize their customer engagement strategies. By investing in Sharpen, businesses can expect not only to improve their operational efficiency but also to foster a culture of empowerment among their agents, leading to better overall outcomes. * * * Product Website Sharpen Seller [Sharpen Technologies](https://www.g2.com/sellers/sharpen-technologies) Discussions [Sharpen Community](https://www.g2.com/products/sharpen/discuss) Languages Supported English, Spanish Solution Type All-in-One Overview by Murph Krajewski (Create a perfect customer experience.) Show More ## Pricing Pricing provided by Sharpen. ### IVR / Self Service $0.05 1 Per minute [ View More Pricing Information ](https://www.g2.com/products/sharpen/pricing) ## Sharpen Integrations (20) What do users say about integrations? Verified by Sharpen [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Amazon DynamoDB ](https://www.g2.com/products/amazon-web-services-aws-amazon-dynamodb/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Amazon S3 Adapter for SAP CPI ](https://www.g2.com/products/amazon-s3-adapter-for-sap-cpi/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Ascend ](https://www.g2.com/products/ascend-software-inc-ascend/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Calabrio WFM Connector ](https://www.g2.com/products/calabrio-wfm-connector/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Community ](https://www.g2.com/products/gravyty-technologies-inc-community/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Domo ](https://www.g2.com/products/domo/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") ElevenLabs ](https://www.g2.com/products/elevenlabsio/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") FieldRoutes, a ServiceTitan company ](https://www.g2.com/products/fieldroutes-a-servicetitan-company/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") HotSchedules ](https://www.g2.com/products/hotschedules/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") HubSpot CRM Integration for Jira ](https://www.g2.com/products/hubspot-crm-integration-for-jira/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") IDG ](https://www.g2.com/products/idg/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Dynamics CRM Adapter for SAP CPI ](https://www.g2.com/products/microsoft-dynamics-crm-adapter-for-sap-cpi/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Pindrop Security ](https://www.g2.com/products/pindrop-security-pindrop-security/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") PortX ](https://www.g2.com/products/portx/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Salesforce CRM Dashboards ](https://www.g2.com/products/salesforce-crm-dashboards/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") ServiceNow Integration Hub ](https://www.g2.com/products/servicenow-integration-hub/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Workato ](https://www.g2.com/products/workato/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Ytel ](https://www.g2.com/products/ytel/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zendesk for Customer Service ](https://www.g2.com/products/zendesk-for-customer-service/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zoom Phone ](https://www.g2.com/products/zoom-zoom-phone/reviews) Show More ![Joe A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joe A.") JA Joe A. Co-Founder Mid-Market (51-1000 emp.) 5/1/2026 "Efficient Call Management, Needs Better Support" 4.5/5 What do you like best about Sharpen? I really appreciate Sharpen for its queue callback feature that improves customer service and boosts efficiency. It allows customers to request a callback instead of staying on hold, which helps in decreasing abandoned calls and reduces the need for customers to call back or leave messages. Additionally, setting up Sharpen was easy, which I find highly beneficial. Review collected by and hosted on G2.com. What do you dislike about Sharpen? They could improve support and communication when servicing or updating their platform, which would reduce any downtime. Ensuring customers know the software update schedule ahead of time would help operational planning. Review collected by and hosted on G2.com. What problems is Sharpen solving and how is that benefiting you? Sharpen improves my ability to answer and track call volume data, enhancing business service performance. The queue callback feature boosts customer service efficiency by reducing abandoned calls and callbacks. Review collected by and hosted on G2.com. Show More Response from Melissa Schmitz of Sharpen [Editedit](https://www.g2.com/survey_responses/sharpen-review-12732560/official_response/edit) Joe, thank you for the feedback on our Queue Callback and Support experience! It’s great to hear that our Queue Callback feature is successfully driving down your abandonment rates and that you found the initial setup process seamless—we aim for that "easy-to-start" experience. I also want to sincerely thank you for your transparency regarding our support and communication during platform updates. We recognize that unexpected downtime or lack of visibility into update schedules can disrupt your operational planning. Here is how we are addressing your feedback: • Proactive Communication: We are currently refining our notification process to ensure customers receive more advanced notice regarding maintenance windows and feature deployments. • Support Accessibility: We’re working on streamlining our support channels to ensure that when you do have questions during an update, you get answers faster. If you have specific suggestions, please feel free to reach out to us at csmteam@sharpencx.com. Best regards, Rebecca Burdick, Head of Customer Success at Sharpen Validated ReviewerIncentivizedSource: G2 invite on behalf of seller EH Eric H. Workforce Management Analyst Mid-Market (51-1000 emp.) 10/24/2024 "Impressive Company with a closet full of solutions!" 5/5 What do you like best about Sharpen? Sharpen platform is so deep with so many parts to it. To pick one area of "The Best" about Sharpen would do any justice. However I do want to mention that the Sharpen Care Team has been instumental with our growth. They are always at our beckon call. If an answer to my question is given during the phone call they get right back to me within a short amount of time. Review collected by and hosted on G2.com. What do you dislike about Sharpen? Everything has be great with Sharpen. One downside that Sharpen may not be able to control is user error. I feel the system is easy to use. However some with lesser computer knowledge may have a few extra questions. Review collected by and hosted on G2.com. What problems is Sharpen solving and how is that benefiting you? No problems at the moment. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic JB John B. Sr Manager, Contact Center Technology Team Mid-Market (51-1000 emp.) 9/18/2024 "Easy to implement and use. Great to partner with." 5/5 What do you like best about Sharpen? Sharpen is easy to use and support responds quickly. We are excited for functionality we have seen on their roadmap in the near future as well. We have seen a lot of improvements in stability and functionality since going live at the end of 2020. Review collected by and hosted on G2.com. What do you dislike about Sharpen? Great to partner with and find solutions. We have run into a few situations where Sharpen handles something differently than what we would consider standard on other platforms and require a product enhancement request to make the change. These enhancements may require a global change to the platform rather than a change to just our org. Sharpen support is quick to offer workarounds where possible. Review collected by and hosted on G2.com. What problems is Sharpen solving and how is that benefiting you? The biggest "problem" was needing to get off premise and spend less time on server maintenance and more time improving functionality, which of course was a huge savings as well. As our team grows and contracts, we can be much more flexible with hiring and remote work. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Consumer Goods](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Goods") AC Verified User in Consumer Goods Small-Business (50 or fewer emp.) 6/22/2023 "Sharpen Review" 5/5 What do you like best about Sharpen? I like the customization that we have to deliver a unique experience and the ability manage the system ourselves instead of relying on the vendor to make minor changes. The product has met my expectations and I have been able to accomplish a lot with it. Review collected by and hosted on G2.com. What do you dislike about Sharpen? Nothing. They are great business partners. Review collected by and hosted on G2.com. What problems is Sharpen solving and how is that benefiting you? It has allowed us to provide a lot of self service options for people to interact with Xyngular and a reduced price. We have been able to launch our own chatbot, QA process, textbot, WFM process, etc. where in the past we needed integrations with other vendors to have these services. Review collected by and hosted on G2.com. Show More 10/23/2024 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Melody E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Melody E.") ME Melody E. Customer Care Center Manager/ FSOP Small-Business (50 or fewer emp.) 9/27/2024 "Smart Easy to Use tools and insights!" 5/5 What do you like best about Sharpen? Their helpdesk is probably the most helpful thing I've encountered any system. Anytime I have questions, concerns, or trying to build for they're always right there to lend me a hand. I know extra charge and they are so friendly. Review collected by and hosted on G2.com. What do you dislike about Sharpen? The usual cloud glitches. Not capturing interactions notes in reports from email queues Review collected by and hosted on G2.com. What problems is Sharpen solving and how is that benefiting you? It's helping us solve workforce justifications and giving us actual efficiency results in our call center work using reporting tools that exceed expectations Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic MM Mary Ann M. Supervisor, Agent Recruitment Center Mid-Market (51-1000 emp.) 9/19/2024 "Tools, stats, and improvements!" 5/5 What do you like best about Sharpen? Sharpen has enabled us to increase our year over year performance for two years in a row. The plethora of tools availble has made managing our center more effienct, productive, and positive. Review collected by and hosted on G2.com. What do you dislike about Sharpen? Sharpen has so many options, it can be hard to get started without help! Review collected by and hosted on G2.com. What problems is Sharpen solving and how is that benefiting you? We have over 100 shared lines that need to be specilized for specific areas. Sharpen is able to streamline this and make it manageable. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic CG Christian G. Technology Coordinator Mid-Market (51-1000 emp.) 9/27/2024 "Sharp and Interactive" 5/5 What do you like best about Sharpen? ease of use, implementation, technology. everything related to this platform is related to service. Review collected by and hosted on G2.com. What do you dislike about Sharpen? the system has been in constant growth and thats a good thing. I dont have any dislike. Review collected by and hosted on G2.com. What problems is Sharpen solving and how is that benefiting you? to easily manage campaigns, representative call skills, connect with business partners, create and manage call workflow Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Eunice S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Eunice S.") ES Eunice S. Contact Center Supervisor Mid-Market (51-1000 emp.) 11/14/2023 "Great Contact Center Environment" 5/5 What do you like best about Sharpen? The implementation process was fairly smooth, felt very supported by the SharpenCx team throughout the build and were very accomodating when we needed extra support in the training aspect. It is a great contact center solution system as there is a wide range of trackable metrics. Our contact center uses the system daily and it is very user friendly and has helped reduce our abandoned/missed calls. The system offers several feautres and the support team has been great at walking us step by step to make sure that we are able to take full advantage of what the system offers. The administrator account does require more time and knowledge to navigate but the SharpenCx team has been great at providing the support when needed. Thank you to Mack, Matt, and Amila for all the support that they have provided, the Jira team is also very quick to respond and troubleshoot. Review collected by and hosted on G2.com. What do you dislike about Sharpen? There are some metrics that are affected by UTC time and it is a bit of nuisance but the SharpenCx team are working dilligently to resolve this. Review collected by and hosted on G2.com. What problems is Sharpen solving and how is that benefiting you? Before implementation the rate of missed calls was a pain point for our organization, SharpenCx offers a call back feature to our patients which has helped improve the rate of missed calls improving the quality of service we are able to provide. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Consumer Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Services") AC Verified User in Consumer Services Small-Business (50 or fewer emp.) 8/10/2023 "Efficient, easy to navigate, and helpful." 4/5 What do you like best about Sharpen? I like how easy it is to navigate the website. I like the feature where you can toggle the queues that you're logged into for the call queue. Review collected by and hosted on G2.com. What do you dislike about Sharpen? I wish it had a speed adjuster when listening to calls so we can listen to a call at 2x speed. Also, an easier interface when you open a call to skip easier, instead of having to pause, move the slide bar and then click. Just a little time-consuming. Review collected by and hosted on G2.com. What problems is Sharpen solving and how is that benefiting you? It helps with toggling from queue to queue if needed, which is handy when the call queue is high and we need to stop working on emails for the time being. I also use it for reporting our CSAT scores and it's nice I can just gather it from there to make my reports. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Health, Wellness and Fitness](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Health, Wellness and Fitness") UH Verified User in Health, Wellness and Fitness Small-Business (50 or fewer emp.) 6/22/2023 "Sharpen has been a great phone system. They are quick to respond and resolve issues that arise." 4/5 What do you like best about Sharpen? I love that our agents can see all of their interactions in one place. Whether Calls, texts, chats, emails, etc. All things in one system make it easier to manage and help our customers. I also love that we can now include our QA score within Sharpen. It really is a one-stop shop for our team. Review collected by and hosted on G2.com. What do you dislike about Sharpen? I don't know that there is anything I dislike about Sharpen. There are a few things that might seem frustrating for some; for example, each reply creates a new interaction so if you are working with someone with an issue, when they reply the interaction does not stay with you. Also, the way you add attachments to an email is weird but once you get used to it, it's not bad. Overall I have had a pretty good experience. Review collected by and hosted on G2.com. What problems is Sharpen solving and how is that benefiting you? I am not 100% sure what feature requests Sharpen is currently working on that benefits me and my team. I know that my supervisor works closely with our Shapen account manager and they are always working on ways to make the system work for our teams needs. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Questions about Sharpen? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Sharpen ](https://www.g2.com/products/sharpen/discussions/new) GU Guest User • Last activity over 2 years ago What is SharpenCX used for? 0 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/what-is-sharpencx-used-for) [ View all Discussions ](https://www.g2.com/products/sharpen/discuss) ## Pricing Options Pricing provided by Sharpen. ### IVR / Self Service $0.05 1 Per minute ### Core Agent $90.00 1 User License ### Performance $105.00 1 User License [ View More Pricing Information ](https://www.g2.com/products/sharpen/pricing) Sharpen Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_0faf911e236db1931dc1cca4e4fb3f96/talkdesk.png "Product Avatar Image") Talkdesk 4.4/5(2,569) [ Compare Now ](https://www.g2.com/compare/sharpen-vs-talkdesk) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_e2894f5a2f0d4a7de385125b178b4e11/five9-intelligent-cloud-contact-center-platform.png "Product Avatar Image") Five9 Intelligent Cloud... 4.1/5(625) [ Compare Now ](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-sharpen) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_927f66d37532def5fb7c634b71671819/nice-cxone.jpg "Product Avatar Image") NiCE CXone 4.3/5(1,730) [ Compare Now ](https://www.g2.com/compare/nice-cxone-vs-sharpen) ##### ##### Sharpen Features Channels Voice Live Chat Mobile SMS Functions Call Routing Session Queuing Concurrent Calling Administrative Session Summary Notes Administrator Access Reporting & Dashboards [ View More Features ](https://www.g2.com/products/sharpen/features) ## Top-Rated Alternatives [ ![Talkdesk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Talkdesk") Talkdesk 4.4/5(2,569) ](https://www.g2.com/products/talkdesk/reviews) [ ![Five9 Intelligent Cloud Contact Center Platform](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Five9 Intelligent Cloud Contact Center Platform") Five9 Intelligent Cloud Contact Center Platform 4.1/5(625) ](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) [ ![NICE CXone](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "NICE CXone") NICE CXone 4.3/5(1,730) ](https://www.g2.com/products/nice-cxone/reviews) [ View All Alternatives ](https://www.g2.com/products/sharpen/competitors/alternatives) ##### Categories on G2 [Auto Dialer](https://www.g2.com/categories/auto-dialer)[Contact Center](https://www.g2.com/categories/contact-center)[Contact Center Workforce](https://www.g2.com/categories/contact-center-workforce) ##### Explore More [What are the best event networking and matchmaking platforms for managing attendee connections at conferences under 500 people?](https://www.g2.com/discussions/what-are-the-best-event-networking-and-matchmaking-platforms-for-managing-attendee-connections-at-conferences-under-500-people)[Which breach and attack simulation vendors are considered the gold standard for validating EDR effectiveness so a security team can trust that its endpoint controls would actually stop an attack?](https://www.g2.com/discussions/which-breach-and-attack-simulation-vendors-are-considered-the-gold-standard-for-validating-edr-effectiveness-so-a-security-team-can-trust-that-its-endpoint-controls-would-actually-stop-an-attack%20)[Leading user research service for software development teams](https://www.g2.com/discussions/leading-user-research-service-for-software-development-teams) [Top-rated intent data platforms for sales enablement](https://www.g2.com/discussions/top-tools-for-tracking-competitor-related-buyer-activity)[Best analytics platform for startup data needs](https://www.g2.com/discussions/best-analytics-platform-for-startup-data-needs)[Pros and Cons Details](https://www.g2.com/products/sharpen/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)