The insights and reporting capabilities within Sharpen provide you with a lot of opportunities for internal growth and improvement, coaching staff and improving overall experience org wide. Review collected by and hosted on G2.com.
Because it's all web based, connection is poor many times. We have trouble with Sharpen fixing reoccurring issues or giving real reasons as to why things happened. Many of our road map and enhancement ideas are only coming from our organization and that makes it hard. Review collected by and hosted on G2.com.
Thanks so much for taking time out of your day to share your thoughts on Sharpen. We genuinely appreciate your feedback. Know that we’re taking your response and coming up with an action plan to improve our platform and service for our customers.
I’m sorry to hear that your experience with Sharpen has been anything less than great. Our platform’s connection and quality are mission-critical to our clients’ success, and that’s of the utmost importance to us. One of our dev teams is completely dedicated to cleaning up the recurring issues, but you’re right, it’s frustrating when they happen. If you’re not getting clear enough answers from our team, don’t hesitate to keep asking.
The dev team has spent a lot of time and energy on creating a roadmap for your product to make it better (i.e. fewer annoying bugs, a better user experience, clean new features). And we’ve tried to incorporate our customer’s feedback and needs as we move forward. Sharpen is built to be customizable to your specific business needs. We’re here as a partner to help you grow and develop in the way that works best for you.
I encourage you to reach out to your client success manager, or to me personally, to talk through these issues in more detail. You are our priority. We look forward to working together to resolve any outstanding issues and help you achieve your business goals through Sharpen.
Thanks for your feedback,
Greg Bonness, Director of Client Experience
