Sharpen has a lot of functionalities which isn't offered by many other CX's. Review collected by and hosted on G2.com.

Needs to be refined. There's several metrics which doesn't properly calculate (such as idle time). I've been working with SharpenCX for over 2 years and this is still an ongoing issue from before I started working with the software. Review collected by and hosted on G2.com.

Sharpen is very simple to use. I like that it gives me a friendly user interface. I like that it has a lot of things you can do and it makes it very simple. I have used other soft phones and sharpens usability is easier. Review collected by and hosted on G2.com.

I think that when I go to create a conference call it is unnecessarily complex to do. Other than that I think that it is a really friendly user interface, that gives easy usability. Review collected by and hosted on G2.com.

I appreciate that Sharpen has the ability to handle multiple types of interactions. We specifically use calls, webchats, texts, and emails. It is so convenient to be able to have everything on one platform! Review collected by and hosted on G2.com.

One thing that is a little annoying to deal with in Sharpen's system is the lack of ability to save drafts while switching between different types of interactions. Occasionally, I'll need to switch between a webchat and an email while working on an issue with a customer. If I switch back to the webchat before finishing my email, the entire body of the email I was typing disappears. This can be frustrating and delay my ability to help the customer I'm working with. Review collected by and hosted on G2.com.

It keeps our interactions organized. It helps with stats for us as agents so we know how we can improve. Calls are usually very clear. Review collected by and hosted on G2.com.

We have to reboot sometimes because it can error and mess up phone calls. Review collected by and hosted on G2.com.

Love how easy it is to use and it simplifies my work as I receive and reach out in outbound calls. Review collected by and hosted on G2.com.

Still getting used to the layout but overall love the experience Review collected by and hosted on G2.com.

I manage a call center for a community clinic in Northern California. My favorite feature about Sharpen its insights capabilities. I've been able to create reportable and understandable KPIs for my representatives and set goals to continue to improve efficiency and quality. Review collected by and hosted on G2.com.

There isn't much to dislike about Sharpen. Review collected by and hosted on G2.com.

It is easy to understand, and easy to use. Review collected by and hosted on G2.com.

Stops working way too often. Very inconvenient when you are trying to get patients the help they need when it stops working. Review collected by and hosted on G2.com.

I love using Sharpencx, it provides us with previous call history and prompts that the patient uses to connect with us for us to better assist them with why they are calling in. Review collected by and hosted on G2.com.

Sometimes the page doesn't load on time and it delays my greeting with the patients. Review collected by and hosted on G2.com.

It is an easy application to use, with all the necessary tools Review collected by and hosted on G2.com.

When the system crashes and there is nothing we can do Review collected by and hosted on G2.com.

I like how easy it is to set up interactions Review collected by and hosted on G2.com.

I don't like how you can't have an email and a call going at the same time Review collected by and hosted on G2.com.