--- title: Sharpen Reviews meta_title: 'Sharpen Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 42 reviews by the users' company size, role or industry to find out how Sharpen works for a business like yours. aggregate_rating: rating_value: 4.0 review_count: 42 scale: '5' date_modified: '2026-08-07' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Sharpen Reviews **Vendor:** Sharpen Technologies **Category:** [Contact Center Software](https://www.g2.com/categories/contact-center) **Average Rating:** 4.0/5.0 **Total Reviews:** 42 ## About Sharpen Sharpen is a comprehensive contact center platform designed to enhance performance, productivity, and empowerment for businesses and their agents. This innovative solution focuses on delivering superior outcomes for customers, agents, and organizations alike. By providing a seamless and intuitive experience, Sharpen aims to transform the customer experience (CX) in a way that is both noticeable and impactful. The platform caters to a diverse range of industries, making it suitable for businesses of all sizes that rely on customer interactions. Whether you are a small startup or a large enterprise, Sharpen's features are tailored to meet the unique needs of your organization. It is particularly beneficial for customer service teams, sales departments, and support centers that require efficient communication tools to manage interactions effectively. By streamlining processes and enhancing collaboration, Sharpen empowers agents to perform at their best, ultimately leading to improved customer satisfaction. Key features of Sharpen include advanced analytics, omnichannel support, and customizable workflows. The advanced analytics tools provide valuable insights into customer interactions, allowing businesses to identify trends and areas for improvement. This data-driven approach enables organizations to make informed decisions that enhance their service delivery. The omnichannel support feature ensures that customers can reach out through their preferred communication channels, whether it be voice, chat, or email, creating a more cohesive experience. Additionally, customizable workflows allow teams to tailor processes to their specific needs, ensuring that every interaction is handled efficiently. Sharpen stands out in the crowded contact center market by prioritizing user experience and flexibility. The platform is designed to be intuitive, reducing the learning curve for new agents and allowing them to focus on delivering exceptional service rather than navigating complex systems. Furthermore, the ability to integrate with existing tools and software enhances its functionality, making it a versatile choice for organizations looking to optimize their customer engagement strategies. By investing in Sharpen, businesses can expect not only to improve their operational efficiency but also to foster a culture of empowerment among their agents, leading to better overall outcomes. ## Sharpen Pros & Cons **What users like:** - Users commend the **exceptional customer support** from Sharpen's Care Team, always responsive and helpful with inquiries. (3 reviews) - Users commend the **exceptional support** from the Sharpen Care Team, significantly enhancing their performance and productivity. (3 reviews) - Users find Sharpen to be **easy to use** , complemented by quick responses from support and ongoing improvements. (2 reviews) - Users praise the **ease of use** and implementation of Sharpen, highlighting its service-oriented technology. (1 reviews) - Users value the **efficiency of case management** in Sharpen, which boosts productivity and overall performance consistently. (1 reviews) - Easy Implementation (1 reviews) - Efficiency (1 reviews) - Features (1 reviews) - Features Variety (1 reviews) - Platform Reliability (1 reviews) **What users dislike:** - Users report **complex reporting** issues with Sharpen, noting problems with capturing interaction notes from email queues. (1 reviews) - Users find the **difficult learning curve** of Sharpen challenging, often requiring assistance to navigate its many features. (1 reviews) - Users report **email issues** with Sharpen, including cloud glitches and untracked interaction notes in reports. (1 reviews) - Users find Sharpen to be **expensive** , especially when custom enhancements are needed for standard functionality. (1 reviews) - Users report **cloud glitches** that hinder functionality, particularly with missed interaction notes in reports. (1 reviews) - Incorrect Information (1 reviews) - Integration Issues (1 reviews) - Learning Curve (1 reviews) - Missing Features (1 reviews) - Poor Customer Support (1 reviews) ## Sharpen Reviews ### 1. It's okay when it works **Rating:** 1.0/5.0 stars **Reviewed by:** Jesse S. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2020 **What do you like best about Sharpen?** In my opinion the only thing these guys have going for them is the flexibility of their platform. The web based softphone is really cool and the only reason they don't get a zero. **What do you dislike about Sharpen?** Latency on calls is generally bad, sometimes so much as to be unusable. There are weird problems with softphones unable to call wired phones. Call routing is hit and miss. Wired phones intermittently will not provision, or lose configuration after having successfully provisioned. I mean, this is the basic stuff that you'd expect people providing you telephony to get right. **Recommendations to others considering Sharpen:** Look elsewhere. **What problems is Sharpen solving and how is that benefiting you?** I receive fewer calls, therefore I'm able to focus on project work uninterrupted. **Official Response from Greg Bonness:** > I really appreciate you taking the time to share your experience with us at Sharpen. Feedback like this helps us work cross-functionally to improve our product, service and our partnership with you. Know that we don’t take it lightly, and we act on the information you share with us. I’m particularly sorry to hear about the issues you’ve had with softphone connectivity and latency. Our dev team has a detailed roadmap to revamp Sharpen Connect, our UC solution for backend and office users to make sure issues like these don’t happen. It’s frustrating when they do, and we want to be a partner you can count on, not a source of frustration. With the core of our business being to support contact centers, we’ve put a priority on building out Sharpen Empower, our contact center platform, to give our customers the functionality and flexibility they need to reach lucrative CX business goals. We know there’s room for improvement for our office users as well, and we have a team dedicated to upgrading core functionality and quality, with a full product revamp currently under development. We’ve made substantial progress in clearing up known issues for the rest of our customer base, so I’m sorry to hear that you haven’t felt the same relief. I understand that not all organizations share the same business needs, and issues that pop up impact each of our customers differently. That’s why as we’ve been improving our product, we also started a user group to connect and hear from more of our customers. In each session, our executives talk through important roadmap developments and platform improvements. Each user group is an open forum where customers can join, talk with one another, and bring their concerns directly to our executive team. I encourage you to join these sessions and share your feedback with our product and development leaders. Always feel free to reach out to your dedicated client success manager, or to me, to work through any issues you have, too. I’m here to improve your experience and help you reach your business goals – no matter what. Again, thanks for the feedback. Greg Bonness, Director of Client Experience ### 2. Used to use Fuze, would prefer to switch back instead of Sharpen **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in E-Learning | Enterprise (> 1000 emp.) **Reviewed Date:** June 18, 2019 **What do you like best about Sharpen?** I think our support team likes this platform, but we are not enjoying it on the sales side. **What do you dislike about Sharpen?** We used to get around 20-30 inbound phone calls a week for our team. As well as 5 voicemails left during the week for follow up, we now get around 5 calls a week with no voicemails. We can't diagnose why we are no longer getting the calls. I have tried testing leaving voicemails and I do not receive them. I think that the platform is also supposed to be for support or call centers. We do not operate as a call center, so it doesn't seem like a good fit for our sales teams. **What problems is Sharpen solving and how is that benefiting you?** na ### 3. Has a lot of growing to do. **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** May 22, 2019 **What do you like best about Sharpen?** Being able to route my calls through the online dashboard. **What do you dislike about Sharpen?** The softphone capabilities are extremely lacking. With our previous phone provider I used only a soft-phone through my computer but had to end up getting a hard phone once we switched to Sharpen because of so many issues with connectivity and just basic user abilities like not being able to have a phone ringer if head phones are plugged in. **What problems is Sharpen solving and how is that benefiting you?** It replaces a previous phone service. ## Sharpen Discussions - [What is SharpenCX used for?](https://www.g2.com/discussions/what-is-sharpencx-used-for) - 1 comment - [View Sharpen pricing details and edition comparison](https://www.g2.com/products/sharpen/reviews?filters%5Bnps_score%5D%5B%5D=1§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+07%3A07%3A07+-0500&secure%5Bsession_id%5D=f0aeb813-dd55-4e29-ba18-38de4a7bfaec&secure%5Btoken%5D=fe3ae41885d371e18f35aff88dd3d0bce87b6769f22e1fbfbf32642f2d7fc28c&format=llm_user) ## Sharpen Integrations - [Amazon DynamoDB](https://www.g2.com/products/amazon-web-services-aws-amazon-dynamodb/reviews) - [Amazon S3 Adapter for SAP CPI](https://www.g2.com/products/amazon-s3-adapter-for-sap-cpi/reviews) - [Ascend](https://www.g2.com/products/ascend-software-inc-ascend/reviews) - [Calabrio WFM Connector](https://www.g2.com/products/calabrio-wfm-connector/reviews) - [Community](https://www.g2.com/products/gravyty-technologies-inc-community/reviews) - [Domo](https://www.g2.com/products/domo/reviews) - [ElevenLabs](https://www.g2.com/products/elevenlabsio/reviews) - [FieldRoutes, a ServiceTitan company](https://www.g2.com/products/fieldroutes-a-servicetitan-company/reviews) - [HotSchedules](https://www.g2.com/products/hotschedules/reviews) - [HubSpot CRM Integration for Jira](https://www.g2.com/products/hubspot-crm-integration-for-jira/reviews) - [IDG](https://www.g2.com/products/idg/reviews) - [Microsoft Dynamics CRM Adapter for SAP CPI](https://www.g2.com/products/microsoft-dynamics-crm-adapter-for-sap-cpi/reviews) - [Pindrop Security](https://www.g2.com/products/pindrop-security-pindrop-security/reviews) - [PortX](https://www.g2.com/products/portx/reviews) - [Salesforce CRM Dashboards](https://www.g2.com/products/salesforce-crm-dashboards/reviews) - [ServiceNow Integration Hub](https://www.g2.com/products/servicenow-integration-hub/reviews) - [Workato](https://www.g2.com/products/workato/reviews) - [Ytel](https://www.g2.com/products/ytel/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Zoom Phone](https://www.g2.com/products/zoom-zoom-phone/reviews) ## Sharpen Features **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Dialing Options** - Preview Dialing - Progressive Dialing - Predictive Dialing **Channels** - Voice - Social - Live Chat - Mobile SMS - Email **Workforce Management** - Agent Availability - Skills Management - Shift Scheduling - Agent Self-Service - Service Level Agreement (SLA) Management - Performance Management - Queue Management - Compliance Management - Customer Experience Management - Attendance Management - Employee Management - Time Off Management **Generative AI** - AI Text-to-Speech - Generative AI **Agent Tools** - Whisper Coaching - Callback Scheduling - Call Recording - Real-Time Data - Live Chat - Call Scheduling **Functions** - Call Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data - Predictive Dialer - Automated Routing - Real-Time Analytics - Reporting/Analytics **Administration** - Automation - Productivity Analysis - Dashboards - Labor Forecasting - Intraday Management - Quality Management **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Social Media Integration - Computer Telephony Integration **Additional Functionality** - Performance Metrics - Leave Tracking - Call Monitoring - AI Copilot - For Call Centers - Employee Time Tracking - Third-Party Integrations - Generative AI - Activity Monitoring - Reporting/Analytics - API - Call Recording - Approval Process Control - Skills Tracking - Activity Tracking - Variable Workforce - Employee Coaching Tools - Employee Database - Online Time Clock - Agent Interface **Automation** - Voice Activity Detection - Interactive Voice Response (IVR) - Call Scrubbing **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment - Callback Scheduling - Activity Dashboard - Call Reporting **Additional Functionality** - API - Alerts/Notifications - Call Transfer - Data Import/Export - Call Scripting - Interaction Tracking - Collaboration Tools - Call Monitoring - Customizable Reports - Contact Management - Activity Tracking - Automatic Call Distribution - Contact Database - Chatbot - Call Center Management - Performance Management - Call Tracking - CRM - Reporting & Statistics - Quality Management - Agent Interface - Queue Management - Customer History - Voice Mail - Monitoring - Call List Management - Chat/Messaging - Workforce Management - Campaign Management - AI Copilot - Email Management - Caller ID - Multi-Channel Communication - Real-Time Monitoring **Agentic AI - Auto Dialer** - Autonomous Task Execution - Cross-system Integration - Third-Party Integrations - Computer Telephony Integration **AI Capabilities - Auto Dialer** - Call Prioritization and List Optimization - Compliance Monitoring - Speech Analytics and Sentiment Analysis - Call Monitoring - Real-Time Monitoring - Reporting/Analytics - Text to Speech **Additional Functionality** - AI Copilot - Activity Tracking - Call Routing - Call Scripting - Contact Management - Power Dialer - Preview Dialer - Auto-Dialer - Call Tracking - Real-Time Reporting - Customer Database - Lead Management - Predictive Dialer - Call Center Management - Integrations Management - Activity Dashboard - Automatic Call Distribution - Campaign Management - Generative AI - Interaction Tracking - Caller ID - Call Transfer - Call Disposition - Voice Mail - Chat/Messaging - Automatic Outbound Dialer - Call Reporting - API - Contact Database - Lead Capture - CRM - Call List Management - Progressive Dialer - Campaign Specific Caller ID - List Management - Customizable Fields - AI/Machine Learning - Reporting & Statistics - Multi-Channel Communication - Alerts/Notifications - Multi-Campaign - Workflow Management - Call Logging - Lead Distribution - Queue Management - Inbound Call Center - For Sales Teams/Organizations - Data Security - Outbound Call Center - Performance Management - Compliance Management - Mobile Access - Email Management ## Top Sharpen Alternatives - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,488 reviews) - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) - 4.1/5.0 (604 reviews) - [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) - 4.3/5.0 (1,604 reviews)