SharePoint Case Management System (SCMS)

SharePoint Case Management System (SCMS) Alternatives & Competitors

Looking for alternatives to SharePoint Case Management System (SCMS)? Tons of people want Help Desk software to help with response automation, customer portal, and sla management. What's difficult is finding out whether or not the software you choose is right for you. We have compiled a list of Help Desk software that reviewers voted best overall compared to SharePoint Case Management System (SCMS). Based on reviewer data you can see how SharePoint Case Management System (SCMS) stacks up to the competition, check reviews from current & previous users, and find the best fit for your business.

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Top 20 Alternatives & Competitors to SharePoint Case Management System (SCMS)

    #1
    #1
  1. Freshdesk

    (2,172)4.4 out of 5
    Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.
  2. Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.

    Freshdesk review by Matt H.
    "Multiple functions in a single interface : Excellent platform in the cloud that allows you to keep up with customer queries, in addition to having great integrations with our CRM used in the company, which expands our options in the field, is worth mentioning the Marketplace store where I can select additional solutions that can be integrated with freshdesk, the platform allows automate routine tasks which can be solved with a few clicks, in order to give predefined answers and lighten the workload. The ticket system is one of the simplest and easiest programs and putting it to work has allowed us to move forward with customer service and serve them according to their needs in the shortest possible time. "
    #2
    #2
  3. Salesforce Service Cloud

    (1,712)4.1 out of 5
    Optimized for quick response
    The Service Cloud is a social customer service application, built on a SaaS model, that empowers companies to manage all customer information and service needs.
  4. The Service Cloud is a social customer service application, built on a SaaS model, that empowers companies to manage all customer information and service needs.

    SF Service Cloud review by Tomas J.
    "Salesforce Service Cloud the best in social management and CRM: We needed to use a tool that allowed us to do social management, sales campaign management and CRM, Salesforce Service Cloud was the best program we could find because it offers that and much more! Sincerely at the beginning it is a bit complicated to use it since it has many options and tools but that shows how complete it is since it has many options that allow us to perform different procedures."
    #3
    #3
  5. Zendesk Support

    (1,607)4.2 out of 5
    Give customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.
  6. Give customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.

    Zendesk review by Margaret B.
    ""Zendesk Support Review": Zendesk is an awesome business correspondences support software,offering channels for example, calls, informing and record trade with ideal quality. It's help ticket the board framework and coordination with the remainder of the stages originating from the zendesk suite has appeared to be very brilliant. It accommodates amazing association examination to effectively comprehend the client experience.."
    #4
    #4
  7. Zoho Desk

    (1,289)4.3 out of 5
    Optimized for quick response
    Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.
  8. Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.

    Zoho Desk review by Carlos H.
    "Easy to use and very useful to strengthen relationships with customers.: It has a very intuitive interface that makes the job easier. The process to follow up each ticket is simple. The chat function in vivio is extraordinary and useful to facilitate communication with our customers in real time. The functions are well distributed in the work area. It is fast and light."
    #5
    #5
  9. LiveAgent

    (1,031)4.5 out of 5
    LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide.
  10. LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide.

    LiveAgent review by Rashmi K.
    "Request Tracking...Made So Much Easier!!: Live Agent configuration can be done in few easy steps, and hence a hassle-free start. The email conversions to tickets is very attractive feature and makes the tracking quite easy. Other interesting and helpful features are its SLAs, Rules, customizable filters and departmental categorizations which is really useful in organized lookout. LiveAgent also has very cost effective plans, and we being a Non-Profit organization were certainly in need of one such so it has been of great help."
    #6
    #6
  11. TeamSupport

    (548)4.3 out of 5
    A powerful customer support suite with a focus on collaboration.
  12. A powerful customer support suite with a focus on collaboration.

    TeamSupport review by Daniel C.
    "Powerful, user-friendly help desk solution with the best customer service team in SaaS!: TeamSupport is very easy to use. The User Interface is top-notch, will all the features you need to quickly and accurately respond to customer inquiries. From an Admin perspective, TeamSupport's reporting is world-class. Being able to create my own reports based on any value in TeamSupport has been a immense time-saver. TeamSupport has always been very responsive with feedback and new feature requests. I had inquired about Agent single-sign-on previously, and was added to the beta-tester group for the feature. Their Sales and Support team are world-class. They have always been helpful and friendly throughout our time with TeamSupport. "
    #7
    #7
  13. ConnectWise Manage

    (356)4.0 out of 5
    Business Automation and PSA
  14. Business Automation and PSA

    ConnectWise review by Elijah H.
    "Organize, assign and solve the requests of your clients with ConnectWise Manage: Of all the CRM tools that I have used throughout my career, the one I liked the most is ConnectWise Manage, this is due to the fact that it is more complete than the rest, that is, it allows you to review the received ticket tray, at the same time it allows you to schedule the tickets for days and hours to know when to work them thanks to your view in the form of a calendar and ter allows you to generate metrics about the work that the analysts are carrying out to whom you assign the tickets for resolution, the truth is an excellent, complete and powerful tool"
    #8
    #8
  15. Hiver

    (198)4.5 out of 5
    Optimized for quick response
    Hiver turns Gmail into a simple, powerful collaboration and customer support tool.
  16. Hiver turns Gmail into a simple, powerful collaboration and customer support tool.

    Hiver review by Tina J. H.
    "The best add-on for your Gmail account.: Hoover is a super easy tool to use, when I started using it for my mail, in which I respond to many cases of support and sales, I did not imagine it was so simple your installation should only register me, and the add-on was automatically added to my google browser, and then activated on my gmail account automatically, thanks to whoever I can use my mail in a more organized, creating folders where I can share specific folders, with detailed information for certain types of customers."
    #9
    #9
  17. Kayako

    (186)4.1 out of 5
    Optimized for quick response
    Kayako is effortless email, live chat, and knowledge base software that helps teams be more productive and build customer loyalty.
  18. Kayako is effortless email, live chat, and knowledge base software that helps teams be more productive and build customer loyalty.

    Kayako review by Kristin D.
    "Strong Customer Support Management solution: One of the things I love about Kayako is its features. Kayako has plenty of way to help customers in an unique way because of its organized platform and workflows. Also, it's really easy to use so training won't be a problem. Its intuitiveness allows every kind of users handle this tool, from beginners to experts."
    #10
    #10
  19. Helpshift

    (211)4.3 out of 5
    Messaging-based customer service platform leveraging Bots and AI. Delivers personalized, scalable customer service in your mobile apps, websites and other digital channels. Dramatically increase CSAT and lower cost to serve customers.
  20. Messaging-based customer service platform leveraging Bots and AI. Delivers personalized, scalable customer service in your mobile apps, websites and other digital channels. Dramatically increase CSAT and lower cost to serve customers.

    Helpshift review by Zackary M.
    "A Positive, Responsive Interface : The simplicity of the interface means more time to converse with customers and less time spent clicking around looking for additional information. Everything is in an appropriate place. "
    #11
    #11
  21. Help Scout

    (157)4.3 out of 5
    A help desk for teams that insist on a delightful customer experience
  22. A help desk for teams that insist on a delightful customer experience

    Help Scout review by Abbie  R.
    "No customer need slips through the cracks with Help Scout: I’m not wading through a messy inbox anymore. My emails now feel more like a neat to-do list and I love the feeling of clearing all of them out. Help Scout has seriously made me into a more organized person and I feel like taking care of my clients is easy in a way it wasn't before. My company explored other options last year and the resounding opinion of my entire team is that we did NOT want to lose Help Scout. I don't think this was an aversion to change, but rather an appreciation for the system Help Scout had let us create with each other. It's very easy to work together as a a team by using it and I would imagine it provides excellent oversight for our manager. It's pretty motivating that anyone in my company can see my responses to my customer over Help Scout. If your'e great at customer service, you love this feature. If you want to fly under the radar and do a mediocre job, Help Scout would find you out pretty fast. "
    #12
    #12
  23. HappyFox

    (112)4.6 out of 5
    Optimized for quick response
    Super simple help desk software, that runs in the cloud, easily suits your business size and growth, enables you provide customer support on multi channels like email, voice and mobile (iOS and Android)
  24. Super simple help desk software, that runs in the cloud, easily suits your business size and growth, enables you provide customer support on multi channels like email, voice and mobile (iOS and Android)

    HappyFox review by Eric V.
    "A good program but could be faster and more organizaed: It's easy to send e-mails, the interface is nice, it's generally fairly fast and you can easily work with other people on your team with it."
    #13
    #13
  25. Re:amaze

    (104)4.6 out of 5
    Optimized for quick response
    Re:amaze is a helpdesk and customer messaging platform designed from the ground up for modern web based businesses. Re:amaze can be fully integrated and embedded into websites or apps for rich, seamless customer conversation management via email, live chat, social media, SMS, and voice applications. Re:amaze also comes with marketing automation built in so marketers and support personnel can collaborate and convert more customers.
  26. Re:amaze is a helpdesk and customer messaging platform designed from the ground up for modern web based businesses. Re:amaze can be fully integrated and embedded into websites or apps for rich, seamless customer conversation management via email, live chat, social media, SMS, and voice applications. Re:amaze also comes with marketing automation built in so marketers and support personnel can collaborate and convert more customers.

    Re:amaze review by Robert B.
    "Careful interface to facilitate better support: The chat that the system has is very intuitive and allows not only to maintain a fluid communication with the client, but also to review everything that has been said previously, the communication history. Being able to access and review all the conversations allows for fewer doubts and for the interaction to be more fluid. It has multiple integrations with other applications that helps to better manage sales, advertising and also to have a database with a greater amount of information, which allows having a unified knowledge. The support of Re: Amaze has helped me to solve doubts and all the consultations that I have done on functional aspects of the program have been able to solve them. "
    #14
    #14
  27. CRMdesk

    (100)4.0 out of 5
    Help Desk Software
  28. Help Desk Software

    CRMdesk review by Tim M.
    "CRMdesk is a great asset for every single company!: Graphic User Interface email overseeing, managing and organizing all the data in order to make things right. Also I love how each record's format looks like cutting-edge and well-formed as templates. Also support team is able to manage customer emails in just one record. And the most important thing about CRMdesk is that gives you the amount of space that you want for downloads, uploads and all the things that you want to save on private clouds."
    #15
    #15
  29. Oracle Service Cloud (formerly RightNow)

    (100)3.8 out of 5
    Oracle Service Cloud (formerly RightNow) combines Web, Social and Contact Center experiences for a unified, cross-channel customer service solution in the Cloud.
  30. Oracle Service Cloud (formerly RightNow) combines Web, Social and Contact Center experiences for a unified, cross-channel customer service solution in the Cloud.

    Oracle review by Joyce S.
    "Right Tool Makes the Job Easier: The built-in features which enabled us to deploy with less customization required, which allowed us to meet our very short project timeline. I am also a fan of Engagement Engine. We are able to create rules which allowed us to control when to display our support icons. "
    #16
    #16
  31. Issuetrak

    (61)4.1 out of 5
    Optimized for quick response
    Issuetrak helps your team track tickets, issues, & requests with features like auto-assignment, ticket escalation, at-a-glance dashboard metrics, detailed reporting, custom forms, user-defined fields, and much more. Submit tickets via email, mobile, web form, or web portal. Define your workflow with simple task lists or complex branching. Issuetrak is highly configurable, quickly implemented, & easy to use. Cloud or on-premise deployment.
  32. Issuetrak helps your team track tickets, issues, & requests with features like auto-assignment, ticket escalation, at-a-glance dashboard metrics, detailed reporting, custom forms, user-defined fields, and much more. Submit tickets via email, mobile, web form, or web portal. Define your workflow with simple task lists or complex branching. Issuetrak is highly configurable, quickly implemented, & easy to use. Cloud or on-premise deployment.

    Issuetrak review by Administrator
    "IssueTrak’s Help Desk software has been a great benefit to our organization.: The Reports section is highly utilized and cherished for it provides us with Summery Reports and a Report Writer for our own Queries. "
    #17
    #17
  33. Kustomer

    (61)4.3 out of 5
    Kustomer is a CRM designed for customer experience that focuses on customers, not tickets, enabling companies to know everything about every customer.
  34. Kustomer is a CRM designed for customer experience that focuses on customers, not tickets, enabling companies to know everything about every customer.

    Kustomer review by Scott K.
    "A little raw, but very innovative: Our company was an early adopter of Kustomer. One reason we chose Kustomer was, as a newer company, it was very open to working with us to accommodate some of our specific needs from a customer CRM. Kustomer invested a lot of time setting up its system to work well for some of our specific use cases. It's definitely a forward-thinking company that's constantly iterating and developing new features."
    #18
    #18
  35. Deskero

    (60)4.3 out of 5
    Deskero is an innovative help desk software, born from an innovative idea: creating a new kind of relationship with customers, that really focuses on their needs.
  36. Deskero is an innovative help desk software, born from an innovative idea: creating a new kind of relationship with customers, that really focuses on their needs.

    Deskero review by Brian P.
    "An excellent product!: I would like to talk a little bit of Deskero, because it has provided endless improvements for our organization, among which my favorite is the comfort offered by this service to all our users. Deskero, in my opinion, is an excellent tool, very diversified that allows interaction between all our users through the use of tickets, multichannel support, social networks, chat and reporting functions of a suite. In addition Deskero has no limits! Because it has allowed us to work with different platforms such as phone, Android and Windows applications. Another point in favor of Deskero is that it allows our users to group, organize and tag the help desk tickets according to the predefined rules, as well as allow us to create workflows separately for incoming chat requests and assign them to a team."
    #19
    #19
  37. Vision Helpdesk

    (50)4.7 out of 5
    The ALL IN ONE customer support helpdesk allows you to manage various channels like E-MAIL, WEB-FORMS, TWITTER, FACEBOOK, CALLS everything under single roof.
  38. The ALL IN ONE customer support helpdesk allows you to manage various channels like E-MAIL, WEB-FORMS, TWITTER, FACEBOOK, CALLS everything under single roof.

    Vision Helpdesk review by Gerhard R.
    "Simplest and best solution: The simple and uncomplicated Interface of Vision Helpdesk makes it fast and easy to use"
    #20
    #20
  39. Jitbit Helpdesk

    (46)4.3 out of 5
    Super friendly helpdesk ticketing system, offered both as a cloud-based solutin and on-premise version
  40. Super friendly helpdesk ticketing system, offered both as a cloud-based solutin and on-premise version

    Jitbit Helpdesk review by Mildred V.
    ""Jitbit Helpdesk Review": JitBit is easy to configure, UI is spotless and easy to understand. The ticket framework is a standout amongst the best highlights and effectively altered utilizing the mechanization rules. The detailing instrument is extraordinary, you can bore down to your ticketing framework by date, allocated specialist, ticket status and the sky is the limit from there. You can likewise dissect how your help group are performing from a few measurements accessible inside the reports. It additionally furnishes the capacity to incorporate with various applications to improve its execution. It is a basic mechanical item that gives extraordinary outcomes."