SetuServ Reviews & Product Details

Co-Founder and CEO
Consumer Services
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
Describe the project or task the provider helped with:

These guys are amazing they offer fully customized and industry Text Analytics solution, most of their team are from world's premier Technical institutions and have capability to offer great insights to the data. Review collected by and hosted on G2.com.

What do you like best?

Timely reports on specified crediteria in regular intervals, deep insights to the customer data from all of their online reviews which no other company does. Review collected by and hosted on G2.com.

What do you dislike?

There is nothing to dislike them they are simply amazing at their work. Review collected by and hosted on G2.com.

What problems are you solving with the provider? What benefits have you realized?

We are struggling with unknown segments that are causing under performance of our products and with the help of SetuServ Analytics we were able to fix the areas where it required improvement, Review collected by and hosted on G2.com.

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SetuServ Overview

What is SetuServ?

SetuServ provides an unstructured text analytics solution that uses machine learning to mine customer reviews, social media commentary and survey responses.

SetuServ Details
Website
Product Description

SetuServ provides an unstructured text analytics solution that uses machine learning to mine customer reviews, social media commentary and survey responses.


Seller Details
Seller
SetuServ
Company Website
Twitter
@setuserv
46 Twitter followers

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SetuServ Reviews

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EM
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
Describe the project or task the provider helped with:

Several projects ranging from text analytics of consumer review submissions, employee feedback, and app reviews. Review collected by and hosted on G2.com.

What do you like best?

Strong customer service, extremely capable analysts, and reasonable cost. Review collected by and hosted on G2.com.

What do you dislike?

Nothing major for our situation but currently at limited scale. Company has grown since our last engagement with them. Review collected by and hosted on G2.com.

Recommendations to others considering the provider:

Develop clarity and alignment internally on the goals from Text Analytics if you are approaching such a project for the first time. Review collected by and hosted on G2.com.

What problems are you solving with the provider? What benefits have you realized?

Converting unstructured data to structured thematic summaries for internal employee feedback. Insights used for management decisions. Similar approach for analyzing consumer feedback about website and apps to keep improving the solutions.

Review collected by and hosted on G2.com.

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