We started using SetSail about 4 months ago and it has been an overall great experience. For the SDR team specifically, it drives competition and has accelerated activities (Emails, calls, LI messages/connections). It's great to see different winners every week and the SDR's that don't win come out with a vengeance the next week. Customer Success has been very easy to work with, about a month in I adjusted the points and it was done within 24 hours. Overall I have had a very positive with SetSail and I would highly recommend it to any sales leader that wants to increase competition. Review collected by and hosted on G2.com.

No major issues with SetSail at this point so far. I had a minor issue with the same person winning the first few weeks but I adjusted the points and it hasn't been an issue since. Review collected by and hosted on G2.com.

The best thing I like about SetSail is how easy it is to use. Review collected by and hosted on G2.com.

I actually can't think of anything I dislike about it. Review collected by and hosted on G2.com.

Seeing how I stack up against my peers every week is beneficial. The metrics show where I can improve on and where I am doing well. Also, winning the gift card is nice. Review collected by and hosted on G2.com.

The main downside for me is that the software sometimes misses certain activities, and I have to report that they happened. It is a time consumption where I could be focused on actually improving my score Review collected by and hosted on G2.com.

Breaks down the contests and standings of all team members, most helpful to keep track using points, a great feature. Review collected by and hosted on G2.com.

Sometimes it doesn't always allow login and loads slowly. Review collected by and hosted on G2.com.

Does a great job of motivating the team to continue pushing to reach that #1 spot for the week. Great how you can customize the categories/prizes to what will inspire and motivate your team as well. Review collected by and hosted on G2.com.

If it could update the points on a more regular basis throughout the day that would be nice. Review collected by and hosted on G2.com.

The multiple options of prizes to use and the critira and points used for need contest points Review collected by and hosted on G2.com.

Notifications. Not used at all. There are no real notifications needed with in the different contest Review collected by and hosted on G2.com.

Keep me updated on recommendations adopted to accounts. Review collected by and hosted on G2.com.

end date of the contest extends to the first or second of the month, and they do not count for the previous month and is missed on the new month unless reported Review collected by and hosted on G2.com.

Before using SetSail, I didn't have that good of an insight into the data we are collecting. It's good that SetSail can track both output & outcome-related metrics. Review collected by and hosted on G2.com.

It is quite tricky to set the incentive system right. Since team members are competing against each other, it might create a certain tension between them. I believe that signals should be primarily tied to outcomes (emails received, meetings held, etc...) rather than output (emails sent, calls logged). Output-based incentives can lead to lower quality of the content we are sharing. Review collected by and hosted on G2.com.

I really liked the fact that I was able to provide direction to the new joiners on my team about the ideal behaviors they should follow. It gave a good start to people just getting started with the sales role since they could also compare and view what their peers were doing Review collected by and hosted on G2.com.

Setsail's initial setup took a lot of time in terms of integrations, the data refreshing on regular intervals and the global teams being able to use it. The main issue was us not being able to edit the contests quickly Review collected by and hosted on G2.com.

It is helpful because I can track my points and see my score Review collected by and hosted on G2.com.

The directions or contest rules are not always clear. Review collected by and hosted on G2.com.