No errors

Easy to tailor to your need

Multiple options/features available

Support always available Review collected by and hosted on G2.com.

Nothing really. been using it for a number of years Review collected by and hosted on G2.com.

It is easy for me and my customers to use and to book. I've used it the entire time for my Thai Massage business. Automatic email reminders are great! Review collected by and hosted on G2.com.

I wish you could add in single days for availability to book rather than making the day available for the whole week to infinity. It will be good for when you want to add appointments. Add hawk day by day week by week when you will have extra availability. Review collected by and hosted on G2.com.

Being able to see all of my employees appointment availibilty in one location online Review collected by and hosted on G2.com.

none to report at this time, looking forward to utilizing Review collected by and hosted on G2.com.

Setmore provides exactly we would like to have on the website. Salman demonstrated the walkthrough and features we need and may consider in detail. He also show us the customer support during the implementation and integration. Review collected by and hosted on G2.com.

It would be great if the pricing plan could be more customized. Review collected by and hosted on G2.com.

easy set up for appointments and bookings, I enjoy how you can integrate other commonly used apps Review collected by and hosted on G2.com.

hoping for better customer service with the chats, slow responses at times Review collected by and hosted on G2.com.

I support a small charity that needed a hall booking system for only a few weekly bookings. I could adapt the free version and integrate it with Squareup to charge for bookings. I didn't find any other booking system's free offerings that could do this.

It is easy to configure. Customers like self-booking and find it easy to use. I like that I can extract a spreadsheet of the bookings made to integrate with the hall's accounts in a spreadsheet. I didn't need any additional accounting software. I like the one-way synchronisation with a calendar, which is free, to display the availability of booking slots on the hall's website. Review collected by and hosted on G2.com.

Tracking back payments to ensure all bookings are paid for can be tricky. I think it would be easy, if you required that all bookings are paid in advance using a card.

But I offer payment by invoice, and there is no simple way to record that a booking has been paid for. I manually update the label in the booking with a cross-reference to an invoice. But it is a hack! Review collected by and hosted on G2.com.

I have been a business client with Setmore for a couple of years now! The booking system is pretty good: although it still lacks a few features, and it has occasional glitches. The customer service is very good whenever I need help with things: easy to reach at all times, and operators are kind and knowledgeable. Overall, I am happy to stay with this booking system for my business despite having many other options. Review collected by and hosted on G2.com.

I wish there would be more options on the powers we can give to staff/receptionists/etc. For example, currently, if you give the power to see all agendas to a member of your staff, they automatically can cancel appointments and operate refunds! I am not too happy about that. Also: when you do a refund it is very easy to make a mistake (for example addind a 0) , and there is no way to correct that mistake, the refund is sent very very fast. Review collected by and hosted on G2.com.

Unfortunantly I have had no beneficial experiences.

My clients and I have only had bad experiences with the Setmore booking system and customer service.

I have had experiences in 4 online booking systems. This had the worst booking and customer service resolutions. I do not blame customer service, but whoever is managing internal communication and making decisions. Review collected by and hosted on G2.com.

Deposit is listed to my clients as "discount".

Talked to customer service for over 10 hours about making a way for clients to secure appointments with card without confusing "discount" listing.

I was told that the technical team was working on implementing a cancelation fee, so that I would not have to worry about the deposit system confusing my clients.

I asked for a time of implementation, they said they wouldn't be able to tell me, but they'd message me in a week with update.

I waited for an update. A week later I got one mentioning the exact same thing as a week before, that the technical team said they wouldn't be able to tell me a time.

Had to beg for a refund even after mentioning that I had to do more receptionist work because of setmore faults than I would have done if I booked my clients myself.

Please fix the deposit system and be transparent about if and when fixes, implimentations, and resolutions will occur.

I originally signed up because of the deposit system but because of technical errors it made more work for me than if I had never signed up in the first place. I have already received a refund, but can not understand why I had to wait for answers and beg for resolution. Review collected by and hosted on G2.com.

People can instantly see my schedule and my rules and regulations for making appointments. Review collected by and hosted on G2.com.

I can't use PayPal to receive payments from my clients when using this app. And it's confusing when trying to add buffer times between appointments. Review collected by and hosted on G2.com.

Easy to use and very well implemented with an android and ios cell phones. Also, there is enough settings in Setmore so you can adapt to your needs. Review collected by and hosted on G2.com.

For me, Setmore is the best booking app but, I have only one complaint. I want more space when I make Notes for each customer on the "Customers" page because I think the area for the notes is very small. But everything else I like! Review collected by and hosted on G2.com.