Edit

GH

Verified User in Higher Education

Small-Business (50 or fewer emp.)

5/28/2024

Guest users or non-business users of the software, not included in G2 scores.

"A great experience!"

5/5

What do you like best about Setmore?

Setmore is an excellent appointment scheduling platform, which we use to book psychology appointments. It's intuitive, easy to use, free and with excellent technical support - fast and effective.

It is equally useful as a personal diary, including classes and other appointments. The app is very functional and practical. I recommend! Review collected by and hosted on G2.com.

What do you dislike about Setmore?

Nothing!Anything! All technical problems we had were promptly resolved by the technical team. Review collected by and hosted on G2.com.

Response from Julia Douglas of Setmore

edit

Hi there,

Thank you for taking the time to leave such an amazing review! Thrilled to hear that you think Setmore is an excellent appointment platform for your psychology business. It's wonderful that you think your customers can book their appointments effortlessly, it's intuitive and easy to use. We'll make sure to pass on your kind comments to the support team and beyond. We truly appreciate that you would recommend us to others!

Julia, Community Team

AA

Verified User in Accounting

Small-Business (50 or fewer emp.)

6/6/2024

"The service is bad and getting worse. Software is buggy"

2/5

What do you like best about Setmore?

Website is fast and overviews are good. The site is usually available Review collected by and hosted on G2.com.

What do you dislike about Setmore?

I have used it for 4 years. Th esoftware seems to be increasingly buggy with issues and bugs on the back end. When you call the helpdesk, I hav to explain myself over and over. I know where they should look better than they do.

The other person on the line gives you well practisd lines as if reading a script. or 3 days now I am trying to rectify an issue and the frustration levels are rising.

Software needs some serious tweaking. Review collected by and hosted on G2.com.

Response from Julia Douglas of Setmore

edit

Hi there,

Thank you for your review and for being a loyal user for the past four years. We're glad to hear that you find our website fast and appreciate your support.

We are sorry to hear about the increasing issues and bugs you’ve encountered. Your frustration with the support experience is concerning, and we apologize for the repetitive explanations you’ve had to give. Your feedback is crucial, and we're taking steps to improve our support team’s efficiency and knowledge.

We understand how essential smooth functionality is for maintaining your calendar and customer appointments. Our team is committed to addressing these bugs and enhancing the software to ensure a more seamless experience.

Could you please reach out to us at moremagic@setmore.com so we can look into your experience and find a solution for you?

Julia, Community Team

MM

Maygin M.

Student Success Coordinator

Small-Business (50 or fewer emp.)

5/23/2024

"Why to use this for your students."

5/5

What do you like best about Setmore?

My students do not have to wait email back and forth to figure out a day and time that fits both of out schedules. Review collected by and hosted on G2.com.

What do you dislike about Setmore?

I have some appointments that are only 30 minutes long and come students need to meet with me at the 1/2 hour intervolt but it won't allow them that option. Review collected by and hosted on G2.com.

Response from Julia Douglas of Setmore

edit

Hi Maygin,

Thank you for taking the time to review Setmore! Thrilled to hear that your students appreciate the ability to book in with you easily.

We appreciate all feedback as it helps us improve the service we offer. You can change the ability for your students to meet at the half hour intervolt. Simply navigate to Settings > Booking Page > Booking Polices > Booking Slot Size and change this to 30 minutes.

If you have any questions or require assistance with this, do not hesitate to reach out to help@setmore.com.

Julia, Community Team

UL

Verified User in Law Practice

Small-Business (50 or fewer emp.)

6/11/2024

"Helpful to stream workflow and intakes."

4.5/5

What do you like best about Setmore?

Setmore has helped made my firm more efficient with intake of leads and scheduling. I picked setmore due to integration with law pay to maintain one pay processor. I really like how effective the product has been thus far. Review collected by and hosted on G2.com.

What do you dislike about Setmore?

I wish it could integrate with my software practice management (MyCase). Review collected by and hosted on G2.com.

Response from Julia Douglas of Setmore

edit

Hi there,

Thank you for taking the time to review Setmore! Thrilled to hear that Setmore has helped intake more leads and more appointments. It's great that you think the app is effective so far. I'll make sure to pass on your comments regarding MyCase to our integrations team for future implementation.

If you require any further assistance, do not hesitate to reach out to help@setmore.com.

Julia, Community Team

PC

Peter C.

physical therapist

Small-Business (50 or fewer emp.)

6/6/2024

"super functional and affordable"

5/5

What do you like best about Setmore?

It workes very well, easy to use, integrates with instagram face book and google maps. Review collected by and hosted on G2.com.

What do you dislike about Setmore?

extra customisation like sending reminders from a custom email address Review collected by and hosted on G2.com.

Response from Julia Douglas of Setmore

edit

Hi Peter,

Thank you for your kind review! Thrilled to hear that you think Setmore is functional and affordable and that you appreciate the social media integrations. It's great that it helps make things easier for you and your patients.

If you require any assistance, do not hesitate to reach out to help@setmore.com.

Julia, Community Team

HH

Hailee H.

Small-Business (50 or fewer emp.)

7/11/2023

"Been using Setmore for almost 8 years, I love it"

5/5

What do you like best about Setmore?

Super easy to schedule clients and keep track of schedule. I like that I can customize everything down to the "color" of my different services. Clients like how easy it is to make and edit their own appointments too. Review collected by and hosted on G2.com.

What do you dislike about Setmore?

My only gripe is that the "automated" text doesn't forward messages to me. I tell all clients that the number the reminder text comes from does not come to me and even write "do not reply, contact (my number) to reschedule." But many don't read that, and they've canceled appointments but I never received their message. Not a huge deal, though! Review collected by and hosted on G2.com.

Response from Michelle Michael of Setmore

edit

Hi Hailee,

Thank you for your positive feedback! We're thrilled to hear that our scheduling app has become your favorite. Our goal is to provide convenience and flexibility to our users, so we're glad that you appreciate the ability to access your schedule anytime and allow clients to make their own appointments. If you have any suggestions or need assistance with anything, please feel free to reach out to help@setmore.com

Michelle, Team Setmore.

TA

Terek A.

Insurance Advisor

Small-Business (50 or fewer emp.)

5/30/2024

Guest users or non-business users of the software, not included in G2 scores.

"Was easy to use and effective"

4/5

What do you like best about Setmore?

What I like the most that is was user friendly. Review collected by and hosted on G2.com.

What do you dislike about Setmore?

Didn't really work for the insurance industry Review collected by and hosted on G2.com.

Response from Julia Douglas of Setmore

edit

Hi there,

Thank you for taking the time to review Setmore! Thrilled to hear that you think Setmore is user-friendly and helps solve any meeting conflicts.

We'll make sure to pass your kind comments on to the team.

Julia, Community Team

AB

Alex B.

Small-Business (50 or fewer emp.)

7/11/2023

"Setmore - Flexibility for my Tutoring Center"

4.5/5

What do you like best about Setmore?

I enjoy Setmore's simplicity and flexibility. As a large tutoring center on campus, we needed a straightforward tool to schedule a large team with hundreds of courses in our catalog. Setmore is quick to set up, easy to onboard staffers, and their support team is always available to resolve questions within just a few minutes. I didn't think I could find such excellent service at an affordable price, but Setmore exceeded our expectations! Review collected by and hosted on G2.com.

What do you dislike about Setmore?

Setmore can be a little too simple at times. It would be a huge help to have a user-facing search function or drop-down tabs to hide services since we offer so many. Review collected by and hosted on G2.com.

Response from Michelle Michael of Setmore

edit

Hello Alex B,

Thank you for your kind words! We are delighted to hear that Setmore has helped to streamline the scheduling process for your team of 17-20 employees. Our goal is to provide a simple platform that enables businesses like yours to manage their offerings and ensure real-time availability. We appreciate your faith in our system and look forward to assisting you in providing a seamless booking experience for your students in the future. If you require assistance, please contact us at help@setmore.com.

Michelle, Team Setmore.

KF

Kimesha F.

Beauty Therapist

Small-Business (50 or fewer emp.)

11/9/2023

"Setmore is the easiest and most comfortable software to use.. I enjoy using it very much."

5/5

What do you like best about Setmore?

Customer Service support is excellent. And they try hard to please each client. Review collected by and hosted on G2.com.

What do you dislike about Setmore?

Just wanted more options like invoicing platform, consultation forms, section for notes documentations and a better calendar than the one the have on the beta version but without those it's still thee best to use. Review collected by and hosted on G2.com.

Response from Julia Douglas of Setmore

edit

Hi there Kimesha,

Thank you for taking the time to review Setmore! Thrilled to hear that you think Setmore is the easiest and most enjoyable software to use. It's great that you think the customer service is excellent, we'll make sure to pass on your kind comments to the team.

We appreciate all feedback as it helps us improve the service we offer. I'll make sure to pass on your suggestions to the team to consider for future developments.

If you require any further assistance at any time, please reach out to help@setmore.com.

Julia, Community Team

SA

stefhany a.

Small-Business (50 or fewer emp.)

10/27/2023

"The easiest way to book"

5/5

What do you like best about Setmore?

I love that my clients can make their own book and send a reminder for their appt Review collected by and hosted on G2.com.

What do you dislike about Setmore?

Not really nothing that I don't like about the appt Review collected by and hosted on G2.com.

Response from Julia Douglas of Setmore

edit

Hi Stefhany,

Thank you for taking the time to leave us such a lovely review! We're thrilled to hear that you love that your services are easy to book for your clients and appreciate the reminders. It's great that you always receive a response when reaching out to the team. We appreciate your support.

Julia, Community Team