Nikki R.
NR
Nikki R.
Business owner
Small-Business (50 or fewer emp.)
"Tidy and easy to use once set up"
4/5
What do you like best about Setmore?

It's easy to access, edit and update from any device. Great to have the direct link with clients, and gather new client info quickly. Review collected by and hosted on G2.com.

What do you dislike about Setmore?

Some clients have found out a little difficult to reschedule their appointments Review collected by and hosted on G2.com.

Response from Julia Douglas of Setmore
Edit edit

Hi Nikki,

Thank you for taking the time to review Setmore! Thrilled to hear that you think Setmore is easy to access, edit and update from any device. It's great that you like the ability to gather new client information easily, you can manage your clients' communications and you appreciate the ability to sync client information easily.

We appreciate all feedback as it helps us improve the service we offer. In regards to rescheduling appointments, you have the ability to allow your customers to reschedule their appointments with their email notifications. Here's an article that will help: https://support.setmore.com/en/articles/490875-book-reschedule-or-cancel-an-appointment#:~:text=In%20the%20Setmore%20web%20app,you%20to%20confirm%20the%20rescheduling.

Julia, Community team

Kish P.
KP
Kish P.
business owner
Small-Business (50 or fewer emp.)
"Awesome app love it!"
5/5
What do you like best about Setmore?

I like that the app is able to notify my clients of when we are scheduled to come out. I also like that I am able to see my staff calendars and I get notifications when they make changes to their schedule Review collected by and hosted on G2.com.

What do you dislike about Setmore?

I don't like that I am not able to upload pictures to out booking page I think that this would be a great feature to have on the app since it allows clients to see our work before booking an appointment Review collected by and hosted on G2.com.

Response from Julia Douglas of Setmore
Edit edit

Hi Kish P,

Thank you for taking the time to leave us a review! Thrilled to hear that you think Setmore is an awesome app and you love it. It's great that you like the ability to remind your clients of their appointments, the ability to view your staff calendars, and receive notifications when they make changes.

We appreciate all feedback as it helps us improve the service we offer. You can stream your Instagram imagery onto your Setmore Booking Page. You can find this here: https://www.setmore.com/integrations/instagram

If you have any questions, do not hesitate to reach out to help@setmore.com or via the 24/7 live chat in your app.

Happy Scheduling!

Julia, Community Team

Alexandr P.
AP
Alexandr P.
Certified Life Coach
Small-Business (50 or fewer emp.)
"Too many glitches"
1/5
What do you like best about Setmore?

I like the format of the scheduling system. Review collected by and hosted on G2.com.

What do you dislike about Setmore?

I do not like getting booted off the system on my computer whenever I try to set an appointment with a patient. I am thinking about leaving setmore. Review collected by and hosted on G2.com.

Response from Julia Douglas of Setmore
Edit edit

Hi there Alexandr,

Thank you for taking the time to review Setmore! We're sorry to hear you think Setmore has too many glitches. That's not what we want for your customer experience. We'd love for you to email us at moremagic@setmore.com and we'll be able to look at your account to make sure it runs more smoothly for your business.

Julia, Community Team

Verified User in Retail
AR
Verified User in Retail
Small-Business (50 or fewer emp.)
"Excellent software overall - really enjoy using it"
5/5
What do you like best about Setmore?

We love the ability to see all the staff's appts either by the day or by the week. it runssmoothly and responds quickly, and the customer and staff notification options are excellent. We especially like the ability for the customer to cancel, reschedule or book new appts directly from the confirmation email that the customer recevies. Review collected by and hosted on G2.com.

What do you dislike about Setmore?

That Teleport does not support virtual backgrounds. We are using zoom instead because of this. We also don't like that when we change or add to an appt in any way, the only notification option available to send to the customer is one that says their appt has been rescheduled, even though it has not. This causes a lot of confusion for the customer. Review collected by and hosted on G2.com.

Response from Julia Douglas of Setmore
Edit edit

Hi there,

Firstly, thank you very much for leaving us a review. We're delighted to hear that you are enjoying the customer and staff notification options; the ability for customers to reschedule/cancel their appointments and the ability to view your teams' schedules in one centralized location.

We appreciate your feedback regarding Teleport.Video as it helps us improve our customer's experience. We can pass your feedback on to our developers for consideration.

Thank you for choosing Setmore and happy scheduling!

Julia, Community Team

Nick S.
NS
Nick S.
O
Small-Business (50 or fewer emp.)
"I like it but it still feels a little clunky, b/c not every works smoothly…. Yet"
4/5
What do you like best about Setmore?

I love how easy it is to have clients book rather than doing it myself. I have gained a ton of time back and because of the text reminders I have might have 1 no show every 4-6 months. Review collected by and hosted on G2.com.

What do you dislike about Setmore?

I wish when adding staff that I could still send people to the original webpage and then you could chose your staff. I hate that I had to change my link and not use the one I have for years. I know you can book on the regular one but it fills both schedules and clients can't pick who they want to work with. Review collected by and hosted on G2.com.

Response from Julia Douglas of Setmore
Edit edit

Hi Nick S,

Thank you for taking the time to leave us a review! Thrilled to hear that you've gained some time back with text reminders and your clients find it easy to book your services.

Your feedback is much appreciated as it helps us improve our services. We've passed your comments onto our developers to look at.

Team Setmore is here 24/7 if you require any assistance.

Julia, Community Team

Marcia M.
MM
Marcia M.
Operations Manager
Small-Business (50 or fewer emp.)
"Very pleased."
5/5
What do you like best about Setmore?

Easy to use and user friendly. Not sure what else. Review collected by and hosted on G2.com.

What do you dislike about Setmore?

I honestly can't say there is anything I do. Review collected by and hosted on G2.com.

Response from Julia Douglas of Setmore
Edit edit

Hi Marcia,

Thank you for taking the time to review Setmore! We're thrilled to hear that you're very pleased with Setmore, you think it's easy to use and user-friendly. It's simply wonderful that there's nothing you dislike - we appreciate your support.

If you require any further assistance, do not hesitate to reach out to help@setmore.com.

Julia, Community Team

Eleanor C.
EC
Eleanor C.
Director
Small-Business (50 or fewer emp.)
"Great app with many available functions even with the free version"
4/5
What do you like best about Setmore?

Ability to search for customers easily. Mobility. Review collected by and hosted on G2.com.

What do you dislike about Setmore?

Not able to make recurring bookings on free version Review collected by and hosted on G2.com.

MA
Magno A.
A
Small-Business (50 or fewer emp.)
"SetMore Honest Review"
3/5
What do you like best about Setmore?

I love that it's free to use software. I also love that I have an easy to use access link that brings me directly to a dedicated page for entering new items on my schedule. Review collected by and hosted on G2.com.

What do you dislike about Setmore?

I think the software does what it does very well. I do not have any dislikes about it. Cosmetically, I think it could use better color profiles that will help users find their way around while providing better user experience from the updated feel of the sofware. Review collected by and hosted on G2.com.

Response from Julia Douglas of Setmore
Edit edit

Hi Magno A,

Thank you for taking the time to review Setmore! Thrilled to hear that you love the fact that Setmore offers a Free plan and you think it's the 'best free to use scheduling software - we really appreciate it. It's great that you've ditched the paper schedule and it's helping you keep uncluttered. We'll pass on your improvement suggestions for consideration.

Happy Scheduling!

Julia, Community Team

RB
robert b.
Director, Writing Center
Small-Business (50 or fewer emp.)
"Setmore User Review"
3.5/5
What do you like best about Setmore?

Easy for students to make appointments. Like the video chat intergration. Review collected by and hosted on G2.com.

What do you dislike about Setmore?

Not easy to move appointments. Wish we could easily resend appointment reminders or set up more than one reminder. Wish we could tell if the client has seen the reminder. Make it easier to add video conferencing...ie when a student can't make it in person, just hit the button for video. Review collected by and hosted on G2.com.

Response from Julia Douglas of Setmore
Edit edit

Hi there,

Thank you for taking the time to leave us a review! Thrilled to hear that Setmore has the ability to keep your day feel organized and you find it easy for your students to make appointments. We appreciate your feedback as it helps us improve our customers' experience. We'll pass your suggestions onto our developers for consideration,

Julia, Community Team

AW
Amien W.
Director
Small-Business (50 or fewer emp.)
"Next to perfection"
5/5
What do you like best about Setmore?

The flexibility of the overall system and features such as multiple services, multiple staff and receipt of payments. Review collected by and hosted on G2.com.

What do you dislike about Setmore?

The mobile app needs some attention, it's not as stable as one would expect. You need to log in every few days. Review collected by and hosted on G2.com.

Response from Julia Douglas of Setmore
Edit edit

Hi Amien W,

Thank you for taking the time to review Setmore! Thrilled to hear that you like the flexibility that Setmore offers you and your business. It's great that you've taken advantage of some of the integrations we offer such as Hubspot.

We appreciate all feedback as it helps us improve the service we offer. I've passed your comments on regarding the mobile app to the team to look into.

Julia, Community Team