--- title: Setmore Reviews meta_title: 'Setmore Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 269 reviews by the users' company size, role or industry to find out how Setmore works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 269 scale: '5' date_modified: '2026-08-07' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Setmore Reviews **Vendor:** Setmore Appointments **Category:** [Online Appointment Scheduling Software](https://www.g2.com/categories/online-appointment-scheduling) **Average Rating:** 4.5/5.0 **Total Reviews:** 269 ## About Setmore A free online scheduling software that connects you with customers 24/7. Organize your business from one simple, automated calendar system, giving you more time to grow your brand. Every account comes with a customizable Booking Page. Make it your own with your logo, brand colors, images, reviews and more. Visitors can explore your services, team and availability—getting an unforgettable first impression. When they find what they like, they can self-schedule and pay without the need to call, email or drop in. Focus on providing meaningful and memorable experiences, while your app handles routine admin. Customers stay in the loop with automated email or text reminders, and your team receives instant booking updates across web, desktop or mobile. No more no-shows and your business runs like clockwork. Capitalize on your online presence by giving visitors a direct route to schedule appointments. Optimize your Google Business Profile so those who find you through Search and Maps can easily book with Reserve with Google. Convert website traffic by adding a booking widget to your website, and turn likes and shares into appointments with a ‘Book now’ button on your Facebook and Instagram. Grow your brand and business with integrations that make administrative tasks a breeze. Get paid online or in-person by connecting Square, Stripe, PayPal or LawPay. Offer seamless virtual appointments with Zoom or Google Meet. Take your marketing to the next level with Mailchimp, or use Zapier to integrate any software with Setmore with seamless functionality. Championed by teams of all sizes, Setmore’s external APIs have been utilized by enterprise operations to build custom solutions. A HIPAA-compliant version is also available with additional data security features. Discover everything you need to boost your bookings and reach a wider audience with your skills. ## Setmore Pros & Cons **What users like:** - Users appreciate the **booking ease** of Setmore, enjoying seamless scheduling and integration with Google Calendar. (2 reviews) - Users appreciate the **ease of use** of Setmore, enjoying effortless scheduling and seamless integration with Google Calendar. (2 reviews) - Users appreciate the **efficient appointment management** of Setmore, valuing its public scheduling and Google Calendar sync. (1 reviews) - Users value the **booking management** features of Setmore, seamlessly integrating scheduling with their website and mobile apps. (1 reviews) - Users appreciate the **easy access** to public and internal scheduling, enhancing their overall experience with Setmore. (1 reviews) - Flexibility (1 reviews) - Google Integration (1 reviews) - Navigation Ease (1 reviews) - Users value the **ease of scheduling** with Setmore, benefiting from public and internal appointment management. (1 reviews) - Users love the **ease of scheduling** with Setmore, benefiting from its public appointment features and Google Calendar sync. (1 reviews) **What users dislike:** - Users face **calendar issues** such as limited service scheduling and unreliable Google calendar synchronization. (1 reviews) - Users face **integration issues** , like unreliable Google calendar sync and limited service scheduling on specific days. (1 reviews) - Users face **sync issues** with Google Calendar, requiring frequent reconnections, which disrupts scheduling efficiency. (1 reviews) ## Setmore Reviews ### 1. Customer Service is Very Challenging **Rating:** 1.0/5.0 stars **Reviewed by:** Stef M. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** June 16, 2024 **What do you like best about Setmore?** Ease of scheduling for students with multiple staff **What do you dislike about Setmore?** Customer service is a disaster! We have had troubles with broken Zoom links for about 10 months. We have reported the same problem repeatedly and every day, a new CS agent starts from the beginning. I have been promised a manager will contact me to resolve the issue - I am still waiting 3 weeks later. This is disruptive to our business and not sustainable. I will try one last time but am looking for alternative providers. **What problems is Setmore solving and how is that benefiting you?** streamlining scheduling for multiple team members **Official Response from Julia Douglas:** > Hi Stef M, Thank you for taking the time to review Setmore! We appreciate the time you've taken to provide us with feedback. I sincerely apologize for the frustration and inconvenience you have experienced with our customer service and the ongoing issue with broken Zoom links. I understand how critical consistent and reliable service is for your business, and I am deeply sorry for the repeated difficulties and lack of follow-up from our team. Your experience does not reflect the standard we strive to uphold. I have escalated your case to our Support Team Lead to find a solution for this as soon as possible. If you have any questions regarding this, do not hesitate to reach out to me at moremagic@setmore.com. Julia, Community Team ### 2. Confusing. Technical errors and deceptive customer service. **Rating:** 0.0/5.0 stars **Reviewed by:** Amber R. | Business Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** December 06, 2022 **What do you like best about Setmore?** Unfortunantly I have had no beneficial experiences. My clients and I have only had bad experiences with the Setmore booking system and customer service. I have had experiences in 4 online booking systems. This had the worst booking and customer service resolutions. I do not blame customer service, but whoever is managing internal communication and making decisions. **What do you dislike about Setmore?** Deposit is listed to my clients as "discount". Talked to customer service for over 10 hours about making a way for clients to secure appointments with card without confusing "discount" listing. I was told that the technical team was working on implementing a cancelation fee, so that I would not have to worry about the deposit system confusing my clients. I asked for a time of implementation, they said they wouldn't be able to tell me, but they'd message me in a week with update. I waited for an update. A week later I got one mentioning the exact same thing as a week before, that the technical team said they wouldn't be able to tell me a time. Had to beg for a refund even after mentioning that I had to do more receptionist work because of setmore faults than I would have done if I booked my clients myself. Please fix the deposit system and be transparent about if and when fixes, implimentations, and resolutions will occur. I originally signed up because of the deposit system but because of technical errors it made more work for me than if I had never signed up in the first place. I have already received a refund, but can not understand why I had to wait for answers and beg for resolution. **What problems is Setmore solving and how is that benefiting you?** Setmore caused major problems for me concerning client bookings, and making me contact every client after booking on setmore to explain that "discount" means "deposit". **Official Response from Julia Douglas:** > Hello Amber, Thank you for taking the time to provide us with extensive feedback. We appreciate all feedback as it helps us improve our customers' experience for the future. Firstly, I'd like to apologize for the experience you have had with Setmore. Our mission is to help our customer's businesses grow and boost their bookings. Secondly, we understand the frustrations you have had with certain aspects of the app and feature implementation. Our new features are based on popularity and how many customer requests we have gathered. I understand this was not reiterated to you during your chats with our Product Expert team and we sincerely apologize. We have highlighted this to the team in question. If you have any further questions or concerns, please feel free to email moremagic@setmore.com and the Community Team can discuss the details of your experience to learn and improve. Julia, Community Team ### 3. Terrible service, terrible communication **Rating:** 0.0/5.0 stars **Reviewed by:** Wendy S. | Photographer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2022 **What do you like best about Setmore?** Didn't find anything. I had nothing but trouble and was surprised by continually getting requests for reviews, but OK, I'll write one. **What do you dislike about Setmore?** I signed on with them and things went well for a month or so. Then I added a user, not understanding it was going to bump me into a higher pricing tier. There was no warning message, and I was charged for this upgrade. I asked to be moved back to my previous plan, but was bumped back to a free version. This canceled all my appointments! I had to figure that all out and reschedule them. But none of my calendar syncs or other features were working, either, so then appointments were double booking. I called again and was told I had to basically set up the account all over again. There was apparently no way they could add those features back for me. They also wouldn't reverse any of the fees that I incurred due to this. Then I got a bill for $180!! I asked what it was for, and they said they didn't know! I said I wanted to cancel and the rep didn't even ask why or try to retain the account. It's been days, and my account looks like it's still in place, but with a message saying my payment is overdue! And no one has yet contacted me. **Recommendations to others considering Setmore:** Don't waste your time. For just a little more, I got an entire CRM with scheduling and POS, too. **What problems is Setmore solving and how is that benefiting you?** None. **Official Response from Julia Douglas:** > Hello Wendy, Firstly, I'd like to thank you for providing us with your feedback. I'm extremely sorry for the issue you're facing with your payment plan and downgrading your account. I've alerted this review to one of my colleagues in the Product Expert team who is going to contact you via telephone today to discuss your account, clarify your needs, and provide an effective solution. I believe he has tried to contact you but reached your voice mail. He will continue to reach out to ensure you get the assistance you need. Julia, Community Team ### 4. Too many glitches **Rating:** 1.0/5.0 stars **Reviewed by:** Alexandr P. | Certified Life Coach , Small-Business (50 or fewer emp.) **Reviewed Date:** October 20, 2022 **What do you like best about Setmore?** I like the format of the scheduling system. **What do you dislike about Setmore?** I do not like getting booted off the system on my computer whenever I try to set an appointment with a patient. I am thinking about leaving setmore. **What problems is Setmore solving and how is that benefiting you?** Not many. **Official Response from Julia Douglas:** > Hi there Alexandr, Thank you for taking the time to review Setmore! We're sorry to hear you think Setmore has too many glitches. That's not what we want for your customer experience. We'd love for you to email us at moremagic@setmore.com and we'll be able to look at your account to make sure it runs more smoothly for your business. Julia, Community Team ## Setmore Discussions - [What is Setmore app?](https://www.g2.com/discussions/what-is-setmore-app) - 3 comments, 1 upvote - [Most often the redirect link to my Setmore booking page does not load to "Security Issues".](https://www.g2.com/discussions/most-often-the-redirect-link-to-my-setmore-booking-page-does-not-load-to-security-issues) - 1 comment, 1 upvote - [When we will can insert also pictures in the appointments?](https://www.g2.com/discussions/when-we-will-can-insert-also-pictures-in-the-appointments) - 1 comment, 1 upvote - [Can I add two sites to my account?](https://www.g2.com/discussions/can-i-add-two-sites-to-my-account) - 1 comment, 1 upvote - [When will you make a discount code function available?](https://www.g2.com/discussions/when-will-you-make-a-discount-code-function-available) - 1 comment, 1 upvote - [View Setmore pricing details and edition comparison](https://www.g2.com/products/setmore/reviews?filters%5Bnps_score%5D%5B%5D=1§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+02%3A47%3A02+-0500&secure%5Bsession_id%5D=547cf224-6823-4804-86c9-a4f11f23bf58&secure%5Btoken%5D=8fde9bf2aaf423c9a3bcf4d70237347b58721925923b1ab3549e614bebdf0f76&format=llm_user) ## Setmore Features **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Platform Basics** - Interoperability - Performance **Notifications** - Confirmations & Reminders - Scheduling Notifications - Recurring Appointments - Automated Scheduling - Group Scheduling **Generative AI** - AI Text Generation - AI Text Summarization **Platform Content** - Automation - Reminders - Rescheduling **Settings** - Time Zone Detection - Availability Settings - Blocked Time Settings **Personalization** - Branding - Links **Integrations** - Multi- Calendar Integration - Website Integration - Payment Acceptance - Video Conferencing **Platform** - Customization - Integration APIs - Internationalization - User, Role, and Access Management - Activity Dashboard - Activity Dashboard - Mobile Access - Activity Dashboard - Training Management - Goal Management - Feedback Management - Action Management - Mobile Access - Activity Dashboard - Benefits Dashboard - Activity Dashboard - Feedback Management - Performance Management - Recruitment Management - Compliance Management - Training Management - Calendar Management - Employee Management - Orientation Workflow Management - Task Management - HR Management - Help Desk Management - Mobile Access - Payroll Management - Document Management - Job Description Management - Social Media Integration - Mobile Access - Activity Dashboard - Third-Party Integrations - Assessment Management - Social Media Integration - Activity Dashboard - Mobile Access - Third-Party Integration - Initiative Management - Workflow Management - Community Management - Employee Referral Management - Candidate Management - Workflow Management - Communication Management - Advertising Management - Application Management - Email Management - Job Management - Discount Management - Pipeline Management - File Management - Job Management - Data Storage Management - Compensation Management - Employee Management - Job Application Management - HR Management - Competency Management - Performance Management - Compliance Management - Job Description Management - Evaluation Management - User Management - Role-Based Permissions - Third-Party Integrations **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Image - AI Text-to-Speech - AI Image-to-Text - Generative AI **Agentic AI - Online Appointment Scheduling** - Autonomous Task Execution - Multi-step Planning - Natural Language Interaction **Additional Functionality** - Access Controls/Permissions - Customizable Forms - Customizable Templates - Availability Management - Wait List Management - Mobile Access - Client Portal - Data Import/Export - Appointment Management - Email Marketing - Client Management - Employee Management - Client Database - Online Booking - Reporting & Statistics - SMS Messaging - Credit Card Processing - API - Multi-Location - Email Management - Customer History - Calendar Management - AI Copilot - Activity Dashboard ## Top Setmore Alternatives - [Calendly](https://www.g2.com/products/calendly/reviews) - 4.7/5.0 (2,559 reviews) - [YouCanBookMe](https://www.g2.com/products/youcanbookme/reviews) - 4.7/5.0 (1,895 reviews) - [Acuity Scheduling](https://www.g2.com/products/acuity-scheduling/reviews) - 4.6/5.0 (401 reviews)