DE
dave e.
IT Consultant
Small-Business (50 or fewer emp.)
"Effortless to Use and Highly Intuitive"
4.5/5
What do you like best about SetMe?

Very easy to USE. I'm able to navigate the portal easily Review collected by and hosted on G2.com.

What do you dislike about SetMe?

Many updates to the client. The updates come when I'm under pressure to get a remote session Review collected by and hosted on G2.com.

Response from Serge Soroka of SetMe
Edit edit

Hi Dave — thanks for taking the time to leave a review. We’re really glad SetMe is easy to use and has been reliable for your remote sessions.

Regarding updates: we’ve significantly reduced our client update time, and in most cases it now completes faster than some apps even take to launch. We’re also continuing to improve how and when updates are prompted so they’re less disruptive when you’re under pressure. Thanks again for your loyal business!

NT
Nicholas T.
Integration Supervisor
Small-Business (50 or fewer emp.)
"Great Support of a Great System"
4.5/5
What do you like best about SetMe?

Easy use for clients to get you connected on Review collected by and hosted on G2.com.

What do you dislike about SetMe?

Mac OS is a little harder for clients to navigate to get us connected on. Also don't have ability to connect onto Chromebook Review collected by and hosted on G2.com.

Response from Serge Soroka of SetMe
Edit edit

Hi Nicholas — thank you for the feedback! We’re happy SetMe is helping you in your day-to-day work.

For macOS: we’re continuously improving usability so the client connection process is simpler and clearer.

For Chromebooks: we understand the importance and will consider this as we continue expanding supported platforms. Thanks again for helping us make SetMe better.

Douglas S.
DS
Douglas S.
Owner
Small-Business (50 or fewer emp.)
"I like this for remote support"
5/5
What do you like best about SetMe?

I have been using SetMe for about 6 months. I have found it to be very effective for me to keep my customer's machines up and running. Transfering files is easy. I like it. Review collected by and hosted on G2.com.

What do you dislike about SetMe?

When the host has multiple screens 3 or 4 it not quite a smooth moving from one screen to another. Maybe I just need to practice. I move to the edge and wait then it moves. Review collected by and hosted on G2.com.

Response from Serge Soroka of SetMe
Edit edit

Hi — thanks for the review and for using SetMe. We’re glad it’s helping keep your customers up and running remotely and save the trips.

On the multi-monitor point: totally fair feedback. SetMe has several multi-screen modes in the remote desktop toolbar, and the experience can feel much smoother depending on the mode you choose. We suggest trying: all screens in one view, single screen in one window, or each screen in its own window — whichever best matches how you work. You can also reach out to support so we can suggest the best setup for your workflow.

Verified User in Information Technology and Services
AI
Verified User in Information Technology and Services
Small-Business (50 or fewer emp.)
"The most easy to use remote software out there!"
5/5
What do you like best about SetMe?

What I like the most about SetMe is the ease of use for both myself and clients. All I need from my clients is to provide me with a simple 6 digit number and I can hop on in seconds. Just being that simple alone is worth it's weight in gold. Review collected by and hosted on G2.com.

What do you dislike about SetMe?

They are constantly adding new features to SetMe, so I can't grumble much on that side of things. The only thing that really comes to mind is the performance side. Once you get over the 1000 unattended links on the system, sometimes it can take a moment to search for the PC you are looking for and when a client is frustrated, every second helps. But this the only real thing that comes to mind when using SetMe. Review collected by and hosted on G2.com.

Response from Serge Soroka of SetMe
Edit edit

Thanks for the review — we appreciate it. Love hearing that you're enjoying the ease of use.

Regarding the 1,000+ unattended devices— totally fair feedback and there are several things in place that we recommend. To speed things up, try using list filters/sort/group, add your most-used devices to Favorites, and rely on Recent for machines you’ve connected to lately. Hopefully this helps get you the most out of using SetMe!

Ryan J.
RJ
Ryan J.
Owner
Small-Business (50 or fewer emp.)
"SetMe is a successful improvement over previous FixMe for remote IT"
5/5
What do you like best about SetMe?

I like having unlimited remote connections and the ability to connect to many remote devices at once, instead of having to connect to one at a time. Remote password saving on the endpoint is great too. I have emailed support a number of times with ideas or small problems and not only have they been very fast at responding, they have also implemented some of my suggestions into their product. Having the ability to download a pre-configured .msi means I can deploy via group policy on a domain network and all it takes is a reboot on the end users' part. I use SetMe daily and it works on both my PC and Mac. Review collected by and hosted on G2.com.

What do you dislike about SetMe?

I would LOVE a dark mode, and I think that is on their roadmap. Also I do not think there is a remote cursor release currently like there was on the old FixMe product, so I have to move my mouse off the remote screen to not fight with the remote user for mouse control. I believe that is also on the roadmap for future improvements.

I might like to see the ability to resume a session on another device. I have it on my main office computer and when I need to sign in on another computer, like my laptop, I have to first close my session and remote connections on my office PC. I would love it if it were possible to just "resume" my session on another device, including my remote connections. Review collected by and hosted on G2.com.

Response from Serge Soroka of SetMe
Edit edit

Hi Ryan - Thank you for the detailed feedback! Glad SetMe is working well for you.

Yes: both dark mode and resuming your session on another device are on our roadmap. Don't hesitate to reach out if there are any other ideas you wish to share!

Verified User in Information Technology and Services
AI
Verified User in Information Technology and Services
Small-Business (50 or fewer emp.)
"Fast, Reliable Remote Access with Continuous Improvements"
4.5/5
What do you like best about SetMe?

Set.me provides fast reliable remote access to Windows and Mac computers and the developers keep improving the product (smoother reconnects when computers wakeup from sleep...) Review collected by and hosted on G2.com.

What do you dislike about SetMe?

Some clients get confused understanding the URL name, typing a .me domain, or by autocomplete suggestions in their browser. Please increase your focus on SEO and add an additional domain name like setme.com Review collected by and hosted on G2.com.

Response from Serge Soroka of SetMe
Edit edit

Thanks for the thoughtful review — we’re glad SetMe has been a reliable solution for your remote access needs. We also really appreciate the feedback about the URL and the .me domain - we’ll take it into account as we evaluate ways to improve the overall user experience.

Ed L.
EL
Ed L.
owner
Small-Business (50 or fewer emp.)
"Im please with Setme"
5/5
What do you like best about SetMe?

After learning how to use the program, it very easy to use and much more secure. Review collected by and hosted on G2.com.

What do you dislike about SetMe?

the security is very good and safe to use Review collected by and hosted on G2.com.

VS
Viatcheslav S.
IT
Small-Business (50 or fewer emp.)
"Excellent quality at an affordable price"
5/5
What do you like best about SetMe?

Simple implementation, intuitive workflow, and a well-designed, functional UI. Review collected by and hosted on G2.com.

What do you dislike about SetMe?

We haven’t had any issues or complaints so far. Everything has been running smoothly. Review collected by and hosted on G2.com.

Candace A.
CA
Candace A.
Technology Director
Small-Business (50 or fewer emp.)
"Unattended Access Makes School Management Effortless"
5/5
What do you like best about SetMe?

I have unattended access and for a school management system thats huge. Review collected by and hosted on G2.com.

What do you dislike about SetMe?

Trying to find the software, its a little challenging for beginners. Review collected by and hosted on G2.com.

EN
Eric n.
IT consulting
Small-Business (50 or fewer emp.)
"Easy for Clients, But Missing Android App"
3.5/5
What do you like best about SetMe?

simple for clients to download and run and get code Review collected by and hosted on G2.com.

What do you dislike about SetMe?

no android app. i am always on the move. Review collected by and hosted on G2.com.