It provides a stable connection at a good speed, which is crucial. Review collected by and hosted on G2.com.
Outdated design and a little bit complicated to set up. Review collected by and hosted on G2.com.
I love SetMe for its amazing remote capabilities, specifically the ability to quickly connect and fix issues with remote computers. It's super easy to use, and I really like the ability to share and record solutions while working with end users. I can connect to a computer, record my session, and save it for the remote user, which is great for teaching and helping users recover solutions on their own. The ease of connecting to Mac products also influenced my switch to SetMe. The initial setup was super easy, just a quick email to support, and they handled the full migration of my accounts. Review collected by and hosted on G2.com.
I miss the magnifier feature and the ability to share my screen that was available in Fix.Me. Sometimes I am working with a support person and would like to share my screen. The magnifier allowed me to zoom in on only a portion of a screen without having to zoom the entire screen and having to scroll. Review collected by and hosted on G2.com.
SetMe has been excellent for providing remote support. I appreciate being able to place remote monitors in separate windows, which makes it much easier to locate items as they appear, without having to scroll around. The feature that allows me to copy and paste text, applications, and files from my local machine to the remote one is extremely useful. Additionally, having the option for both unattended and on-demand access adds a lot of flexibility. The dashboard for unattended clients allows you to put them in goups making them easier to find. You can also give the friendly names as well as see the actual computer name. I have also used the dashboard to find the OS of a computer and the external ip address of their internet connection. These are just a handful of the many features available and I am sure there are some I haven't even discovered yet. I have used other remote support utilities in my 30+ year career in IT and I can SetMe has been one of the best if not the best I have come across. Almost forgot you can remote into multiple machines simultaneously which is a huge help when doing installs or troubleshooting client server applications. Review collected by and hosted on G2.com.
It's not exactly a complaint—if anything, it's probably a positive—but I do notice that there are a lot of updates whenever I launch the app. I understand these updates are likely improvements, and so far, none have caused any problems. However, they always seem to occur when I'm in a hurry and have several clients needing remote assistance at once. One feature I wish the app offered is the ability to set a timeout or automatically disconnect a remote session if it remains idle for too long, as this may become a requirement for some of my clients in the near future. Review collected by and hosted on G2.com.
Hi Damian— thank you for such a detailed review.
On the updates: we heard you. We’ve significantly reduced update time, and in many cases it now completes faster than some apps take to launch — and we’re continuing to make updates as unintrusive as possible when you’re in a hurry.
And great suggestion on idle timeout / auto-disconnect — that’s already on our roadmap and we understand the importance.
Thanks again for using SetMe and for the thoughtful feedback!
Good format and workflow. Especially if you connect with multiple machines at once. Tech support is available, responsive and pretty good. Its refreshing in this era of non-support or using poor implementation of AI to infuriate you.
I use the product EVERY day. Its fabulous for my clients and me. Review collected by and hosted on G2.com.
Its cost structure. I use to buy two licenses so my colleague could share sessions with me. Review collected by and hosted on G2.com.
Setme allows me to be states away and take care of my clients. Easy to use I've only needed to call for support once! I use this thousands of times a week to care for my clients every wishes. Newer features from upgrading from fixme are welcome and help also help state of remote computer. Accounts were switched without any hassle Review collected by and hosted on G2.com.
Screen adjustment options with multiple screens. I would like a button when multiple screens are discovered Review collected by and hosted on G2.com.
Hi Timothy,
Thanks for the feedback and for using SetMe — we’re glad the move from FixMe.IT was smooth!
For multi-monitor sessions, SetMe is designed to handle screen detection automatically. To make sure we understand your request: is the “button” you mentioned for faster monitor switching, choosing a monitor before connecting, or something else? If you share more info, we’ll help you get the best workflow and/or explore ways to improve this feature.
Easy to use. Supports both PC's and Mac's. Simple for the person you are supporting to implement. Allows you to setup for unattended usage. Makes it so you can work remotely on another computer as though you are sitting with that computer. I am able to support anyone not just existing customers. It is everything you need. I use it all the time. Review collected by and hosted on G2.com.
I have no issues with this application at all. Review collected by and hosted on G2.com.
SetMe offers great features at a reasonable price. Easy to deploy, and easy to use. Review collected by and hosted on G2.com.
The billing company that is used can confuse you if you do not pay attention. Pricing is not the issue, more of the name of what you are purchasing. Review collected by and hosted on G2.com.
HI Nathen,
Thanks for the review — we’re happy to hear SetMe has been a good value! Regarding our 3rd party billing partner (Paddle): We’ll take this feedback into account - are you able to share what specifically felt confusing (e.g., the name shown on the receipt or on the card statement)? We'll explore how to address this aspect moving forward.
I love the ease of use of SetMe, which allows me to take remote control of client computers quickly and securely with my team. Review collected by and hosted on G2.com.
nothing special Review collected by and hosted on G2.com.
Unattended access is great. being able to lock the keyboard and mouse is great too. Also hiding the screen while i am working is a good feature too. Review collected by and hosted on G2.com.
updates, and it keeping my sessions tied up is my computer shuts down. Review collected by and hosted on G2.com.
Thanks for the review — we appreciate it.
Regarding updates and sessions getting stuck after your computer shuts down:
We’ve made major reductions to update time so they complete much more quickly now and don't interrupt your work. For the “tied up session” comment, that’s not expected behavior — if you share a few details with support, we can help resolve it and make sure everything works as expected. Please reach out to our support team and we'll go from there.
Very easy to USE. I'm able to navigate the portal easily Review collected by and hosted on G2.com.
Many updates to the client. The updates come when I'm under pressure to get a remote session Review collected by and hosted on G2.com.
Hi Dave — thanks for taking the time to leave a review. We’re really glad SetMe is easy to use and has been reliable for your remote sessions.
Regarding updates: we’ve significantly reduced our client update time, and in most cases it now completes faster than some apps even take to launch. We’re also continuing to improve how and when updates are prompted so they’re less disruptive when you’re under pressure. Thanks again for your loyal business!