# Best Speech Analytics Software *By [Jeffrey Lin](https://research.g2.com/insights/author/jeffrey-lin)* Speech analytics software analyzes ongoing or recorded calls and detects emotional cues for quality assurance. The software uses similar technology found in [voice recognition software](https://www.g2.com/categories/voice-recognition) where spoken language is analyzed using artificial intelligence. However, speech analytics differs from voice recognition in that the latter is concerned with just speech transcription and identifying the speaker, while the former provides emotional analysis and sentiment analysis for performance insights. Speech analytics tools help call center representatives and managers identify when customers are agitated, confrontational, or stressed. It allows them to adapt and improve their representative’s future performance by coaching them on how to react to difficult situations and providing satisfactory customer support. Speech analytics solutions either integrate with or are offered as a preloaded feature of [contact center software](https://www.g2.com/categories/contact-center). To qualify for inclusion within the Speech Analytics category, a product must: - Record or analyze calls in real time - Provide insight into the emotional state of customers in real time or after the fact - Generate quality assurance reports to improve performance of call center representatives - Archive all recorded calls ## Top Speech Analytics Software at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [RingEX](https://www.g2.com/products/ringex/reviews) | 4.2/5.0 (1,363 reviews) | — | "[Seamless Communication, Unifies Our Workflow](https://www.g2.com/survey_responses/ringex-review-12983792)" | | 2 | [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) | 4.4/5.0 (1,463 reviews) | Omnichannel routing with cloud-native speech transcription | "[Effortless Setup, Powerful Integrations](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12997137)" | | 3 | [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) | 4.4/5.0 (1,799 reviews) | AI call notes with CRM-synced recordings | "[CloudTalk’s Analytics, Seamless Pipedrive Integration, and Smart Local Area Code Dialing](https://www.g2.com/survey_responses/cloudtalk-review-12856744)" | | 4 | [Voiso](https://www.g2.com/products/voiso/reviews) | 4.8/5.0 (92 reviews) | Multilingual call transcription with AI compliance scoring | "[Voiso’s Omnichannel Workspace Unifies Customer Conversations Seamlessly](https://www.g2.com/survey_responses/voiso-review-12414775)" | | 5 | [CallMiner Eureka](https://www.g2.com/products/callminer-eureka/reviews) | 4.5/5.0 (221 reviews) | Automated QA scorecards with 100% call coverage | "[A Platform That Drives Actionable Insight](https://www.g2.com/survey_responses/callminer-eureka-review-12719492)" | | 6 | [Google Cloud Speech-to-Text](https://www.g2.com/products/google-cloud-speech-to-text/reviews) | 4.6/5.0 (234 reviews) | Meeting transcription with multi-language real-time accuracy | "[Makes Multilingual Client Meetings Effortless with Accurate Transcription](https://www.g2.com/survey_responses/google-cloud-speech-to-text-review-12894708)" | | 7 | [Verint Speech and Text Analytics](https://www.g2.com/products/verint-speech-and-text-analytics/reviews) | 4.4/5.0 (83 reviews) | Call driver categorization and trend discovery | "[Quick Insights into Customer Behavior and Root Causes](https://www.g2.com/survey_responses/verint-speech-and-text-analytics-review-12541336)" | | 8 | [Talkdesk](https://www.g2.com/products/talkdesk/reviews) | 4.4/5.0 (2,429 reviews) | AI-powered call routing and sentiment insights | "[Built a whole healthcare call flow in it - took time but it actually works](https://www.g2.com/survey_responses/talkdesk-review-12800159)" | | 9 | [SuccessKPI](https://www.g2.com/products/successkpi/reviews) | 4.3/5.0 (82 reviews) | Genesys Cloud speech analytics with centralized QM | "[Excellent transcription and AI monitoring for more accurate analyses](https://www.g2.com/survey_responses/successkpi-review-12568134)" | | 10 | [Maqsam](https://www.g2.com/products/maqsam/reviews) | 4.7/5.0 (89 reviews) | — | "[Good and reliable call system that works smoothly for our business.](https://www.g2.com/survey_responses/maqsam-review-12813352)" | ## How Many Speech Analytics Software Products Does G2 Track? **Total Products under this Category:** 155 ### Category Stats (Jul 2026) - **Average Rating**: 4.48/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: Vonage Contact Center (formerly NewVoiceMedia) (+0.12%) - Among all products in this category, Vonage Contact Center (formerly NewVoiceMedia) recorded the largest rating increase compared to last month *Last updated: July 04, 2026* ## How Does G2 Rank Speech Analytics Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 22,100+ Authentic Reviews - 155+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Which Speech Analytics Software Is Best for Your Use Case? - **Leader:** [RingEX](https://www.g2.com/products/ringex/reviews) - **Highest Performer:** [SuccessKPI](https://www.g2.com/products/successkpi/reviews) - **Easiest to Use:** [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) - **Top Trending:** [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) - **Best Free Software:** [Convin.ai](https://www.g2.com/products/convin-ai/reviews) --- **Sponsored** ### ScorebuddyCX AI-Powered CX Intelligence for Contact Centers ScorebuddyCX is a CX intelligence platform that connects AI quality assurance, conversation analytics, business intelligence, and agent development in one place. Get a complete picture of what's happening across every customer conversation with AI Auto Scoring at 90%+ accuracy. Find the patterns and signals that matter, share them with every team that needs them, from QA and operations to product, marketing, sales, and the C-suite, and close the loop with integrated coaching & learning that turns this intelligence layer into measurable business impact. Trusted by organizations in financial services, betting and gaming, BPO, retail, and more. Visit http://www.scorebuddycx.com to see full case studies and customer outcomes. Key features: -AI Auto Scoring: Score 100% of conversations with AI scorecards built to your own standards, at 90%+ accuracy. -Conversation Analytics: Understand why customers reach out, how they feel, and what's driving contact volumes. -QA for Agents: Build a QA process agents can trust, with consistent scoring and full visibility for managers and agents alike. -QA for Bots: Catch hallucinations, guardrail violations, and off-brand responses before they reach your customers. -Business Intelligence: Share CX intelligence across the business with custom dashboards and reports for every team. -Integrated Coaching: Find every coaching opportunity and act on it faster, with plans built on complete performance data. -Learning Management System: Assign targeted learning the moment conversation data reveals a skill gap. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=1597&secure%5Bchosen_at%5D=2026-07-05T05%3A49%3A18Z&secure%5Bdisplayable_resource_id%5D=1989&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=neighbor_category&secure%5Bplacement_resource_ids%5D%5B%5D=1989&secure%5Bplacement_resource_ids%5D%5B%5D=29&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=9177&secure%5Bresource_id%5D=1597&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fspeech-analytics%3Fopen_modal_url%3D%252Fproducts%252Fsestek-speech-analytics%252Fwishlists%253Fhost_path%253D%25252Fcategories%25252Fspeech-analytics%2526source%253Dcategory&secure%5Btoken%5D=dca62fa3ee17f58809b3e867f49679c99fe25b64e73bf5d1db459986f2d1412a&secure%5Burl%5D=https%3A%2F%2Fwww.scorebuddyqa.com%2Fget-demo&secure%5Burl_type%5D=book_demo) --- ## What Are the Top-Rated Speech Analytics Software Products in 2026? ### 1. [RingEX](https://www.g2.com/products/ringex/reviews) WHAT IS RINGEX? RingEX is the all-in-one business communications platform that connects teams, customers, and conversations across voice, video, messaging, SMS, and AI agents all powered by AI. Designed for organizations that value productivity, customer satisfaction, and simplicity, RingEX brings together everything your business needs to collaborate and engage effectively from anywhere. ADVANCED AI WITH AIR, AVA, AND ACE RingEX transforms every interaction into a strategic advantage through three specialized AI agents. AI Receptionist (AIR) acts as an intelligent digital front desk, answering calls 24/7 in natural, multilingual conversations to answer FAQs, capture leads, schedule appointments, and route complex calls with full context. AI Virtual Assistant (AVA) acts as a proactive co-pilot for daily tasks, automatically capturing meeting summaries, generating follow-up actions, and drafting context-aware messages. AI Conversation Expert (ACE) serves as a flagship conversation intelligence platform, analyzing every interaction to provide coaching, automated call scoring, and deep sentiment analysis. By turning raw data into executive insights and syncing directly with your CRM, ACE helps leaders replicate winning behaviors and stay ahead of customer trends. NEW: CUSTOMER ENGAGEMENT BUNDLE Built for small and mid-sized customer-facing teams, the Customer Engagement Bundle helps businesses deliver faster, more connected customer support without the complexity of a full contact center. The bundle seamlessly blends voice and SMS support in one unified workspace. Key capabilities include a shared SMS inbox for team visibility, automated SMS opt-out compliance, and reply templates to maintain a consistent brand voice. It also features queue transparency with place-in-line updates and live reports for real-time visibility into agent performance and service quality. WHY RINGEX? Whether your team is connecting internally or engaging customers, RingEX delivers reliability, flexibility, and intelligence in one platform. Backed by enterprise-grade security, RingEX helps you stay connected and responsive at every moment that matters. RingEX customers gain smarter communication with AVA, revenue intelligence with ACE, and better customer experiences through the Customer Engagement Bundle. RingEX isn’t just a phone system. It is the intelligent core of your business that ensures every conversation—internal or external—is connected, analyzed, and impactful. **Average Rating:** 4.2/5.0 **Total Reviews:** 1,363 **How Do G2 Users Rate RingEX?** - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.3/10) - **Quality of Support:** 8.0/10 (Category avg: 9.0/10) - **Ease of Use:** 8.6/10 (Category avg: 9.0/10) - **Ease of Admin:** 8.3/10 (Category avg: 8.8/10) **Who Is the Company Behind RingEX?** - **Seller:** [RingCentral](https://www.g2.com/sellers/ringcentral) - **Company Website:** https://www.ringcentral.com - **Year Founded:** 1999 - **HQ Location:** Belmont, CA - **Twitter:** @RingCentral (61,963 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/60868/ (6,726 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, Office Manager - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 57% Small-Business, 34% Mid-Market #### What Are RingEX's Pros and Cons? **Pros:** - Ease of Use (195 reviews) - Customer Support (124 reviews) - Helpful (108 reviews) - Reliability (96 reviews) - Phone Calls (93 reviews) **Cons:** - Poor Customer Support (55 reviews) - Customer Service (49 reviews) - Call Issues (47 reviews) - Complex Processes (44 reviews) - Missing Features (37 reviews) ### What Do G2 Reviewers Say About RingEX? *AI-generated summary from verified user reviews* **Pros:** - Users find the **ease of use** with RingEX enhances administration and device switching capabilities efficiently. - Users commend the **helpful customer support** of RingEX, making the setup process smoother and more manageable. - Users value the **reliable connection and helpful support** provided by RingEX, enhancing their communication experience. - Users praise the **reliable connection** of RingEX, highlighting its excellent voice quality and user-friendly design. - Users love the **high-quality phone calls** of RingEX, appreciating its ease of use and helpful features. **Cons:** - Users find the **customer support challenging** to interact with, often requiring excessive steps for known issues. - Users find the **customer service challenging** , often facing unnecessary complications in resolving known issues. - Users face persistent **call issues** with RingEX, including inadequate logs, confusing setup, and frustrating customer support experiences. - Users find the **onboarding and setup processes complicated** , leading to confusion over extensions and features. - Users face **missing features** like fax visibility issues and customer service difficulties impacting overall usability. #### What Are Recent G2 Reviews of RingEX? **"[Seamless Communication, Unifies Our Workflow](https://www.g2.com/survey_responses/ringex-review-12983792)"** **Rating:** 5.0/5.0 stars *— Suhasu U.* [Read full review](https://www.g2.com/survey_responses/ringex-review-12983792) --- **"[RingEx is easy to setup. I've setup 25 contact center very easily using IVR editor and duplications](https://www.g2.com/survey_responses/ringex-review-11729131)"** **Rating:** 5.0/5.0 stars *— Raffy B.* [Read full review](https://www.g2.com/survey_responses/ringex-review-11729131) --- #### What Are G2 Users Discussing About RingEX? - [What is RingCentral MVP used for?](https://www.g2.com/discussions/what-is-ringcentral-mvp-used-for) - [Is RingCentral good?](https://www.g2.com/discussions/is-ringcentral-good) - 1 comment - [What are the three RingCentral plans products?](https://www.g2.com/discussions/what-are-the-three-ringcentral-plans-products) - [What is RingCentral office?](https://www.g2.com/discussions/what-is-ringcentral-office) ### 2. [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) Genesys Cloud CX® is an AI-Powered Experience Orchestration solution that enables organizations to coordinate customer and employee interactions across every touchpoint. By connecting data, systems and workflows in real time, it helps businesses deliver more consistent, personalized experiences that improve loyalty, efficiency and overall business outcomes. The solution brings together AI; voice and digital engagement; intelligent routing and automation; workforce engagement management; and end-to-end journey orchestration in a single, unified cloud solution. Its open, flexible architecture allows organizations to integrate easily with existing systems, reducing complexity while creating a more connected experience across channels and enabling innovation without disruption. Organizations use Genesys Cloud CX to accelerate time to value through rapid deployment and easy-to-deploy capabilities, while reducing cost to serve with AI-driven automation. Real-time personalization and context-aware interactions help improve customer satisfaction, while native AI capabilities enhance agent productivity, streamline workflows and support faster, more informed decision-making. A unified data layer provides real-time insights and ensures seamless experiences across channels, eliminating silos and improving visibility across operations. Built-in AI governance supports secure, compliant and explainable adoption, which is especially important for regulated industries. Designed for enterprise scale, the platform delivers high availability, stability and security, with the scalability and flexibility to support global operations and evolving business needs while maintaining resilience. Genesys Cloud CX is widely used by organizations of all sizes to orchestrate personalized customer experiences at scale, improve efficiency, simplify the technology stack and drive measurable ROI. **Average Rating:** 4.4/5.0 **Total Reviews:** 1,463 **How Do G2 Users Rate Genesys Cloud CX?** - **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 9.3/10) - **Quality of Support:** 8.2/10 (Category avg: 9.0/10) - **Ease of Use:** 8.9/10 (Category avg: 9.0/10) - **Ease of Admin:** 8.5/10 (Category avg: 8.8/10) **Who Is the Company Behind Genesys Cloud CX?** - **Seller:** [Genesys](https://www.g2.com/sellers/genesys) - **Company Website:** https://www.genesys.com - **Year Founded:** 1990 - **HQ Location:** Menlo Park, CA - **Twitter:** @Genesys (32,180 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/601919/ (8,569 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Case Advocate, Manager - **Top Industries:** Information Technology and Services, Financial Services - **Company Size:** 45% Mid-Market, 40% Enterprise #### What Are Genesys Cloud CX's Pros and Cons? **Pros:** - Ease of Use (135 reviews) - Features (98 reviews) - Reliability (76 reviews) - Efficiency (72 reviews) - Helpful (60 reviews) **Cons:** - Limited Features (55 reviews) - Missing Features (53 reviews) - Complexity (42 reviews) - Inadequate Reporting (38 reviews) - Learning Curve (37 reviews) ### What Do G2 Reviewers Say About Genesys Cloud CX? *AI-generated summary from verified user reviews* **Pros:** - Users find the **ease of use** in Genesys Cloud CX enhances operational efficiency and supports seamless communication channels. - Users value the **continuous innovation and feature-rich environment** of Genesys Cloud CX, enhancing multi-channel communication effectively. - Users value the **reliability** of Genesys Cloud CX, ensuring seamless access and business continuity for projects. - Users value the **efficiency of Genesys Cloud CX** , which streamlines operations and enhances agility in service delivery. - Users find the **customization options** in Genesys Cloud CX invaluable for meeting their specific routing needs. **Cons:** - Users note **limited features** , requiring additional licenses and lacking specific functionalities, which complicates usage for smaller organizations. - Users note the **missing features** in Genesys Cloud CX, requiring additional licenses and limiting functionality for certain needs. - Users often find the **complexity** of Genesys Cloud CX challenging, particularly during initial setup and navigation. - Users find the **inadequate reporting** in Genesys Cloud CX frustrating due to limitations and lack of customization options. - Users find the **learning curve challenging** , particularly with complex features and an overwhelming interface for new users. #### What Are Recent G2 Reviews of Genesys Cloud CX? **"[Effortless Setup, Powerful Integrations](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12997137)"** **Rating:** 5.0/5.0 stars *— Lucas A.* [Read full review](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12997137) --- **"[A Flexible and Scalable Platform for Modern Customer Experience](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12502148)"** **Rating:** 5.0/5.0 stars *— Phaneendra A.* [Read full review](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12502148) --- #### What Are G2 Users Discussing About Genesys Cloud CX? - [What is Genesys Cloud CX used for?](https://www.g2.com/discussions/what-is-genesys-cloud-cx-used-for) - 2 comments, 1 upvote - [What kind of software is zendesk?](https://www.g2.com/discussions/what-kind-of-software-is-zendesk) - 2 comments - [What are the 4 most important benefits of Active Directory?](https://www.g2.com/discussions/what-are-the-4-most-important-benefits-of-active-directory) - 1 comment - [What does Genesys Cloud For Salesforce do?](https://www.g2.com/discussions/what-does-genesys-cloud-for-salesforce-do) - 2 comments - [Does Genesys integrate with Salesforce?](https://www.g2.com/discussions/purecloud-for-salesforce-does-genesys-integrate-with-salesforce) ### 3. [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) CloudTalk is the leading AI-powered business calling software for growing SMBs. CloudTalk helps more than 4,000 modern SMBs talk to more customers, close more deals, and resolve issues faster, without enterprise pricing or complexity. Over 30,000 sales and support professionals at SMBs across 160+ countries rely on CloudTalk to: Talk to 10x more people - Our AI Sales Dialer combines preview, power and parallel (up to 10 lines) dialing that filters out voicemails and dead lines automatically. Automate the calls humans shouldn't have to make - Build AI Voice Agents and AI Receptionist in minutes for appointment scheduling, lead qualification, after-hours coverage, payment reminders and more. Turn every conversation into structured data - Use AI Conversation Intelligence to get automatic call summaries, AI notes, sentiment analysis, topic extraction, call scoring, multi-lingual transcription, and talk/listen ratios. Run their full business phone system in one cloud platform - With Call Flow Designer, IVR, call queuing, call recording, real-time monitoring, analytics, international SMS, WhatsApp messaging, and workflow automation. Handle global calling without the infrastructure headache - Local numbers in 160+ countries, 99.999% uptime, multi-carrier redundancy, and crystal-clear call quality. Plug into the tools they already use - 100+ native integrations including HubSpot (Certified), Salesforce, Pipedrive, Zoho CRM, MS Dynamics, Intercom, Zendesk, Salesloft, Outreach, Bullhorn, monday, Shopify, and more. Most CloudTalk customers are live in a few days. No hardware, no PBX, no months of consulting. Just sign up, port numbers (or buy new ones), connect your CRM, and start calling — with AI doing the busywork from day one. CloudTalk is GDPR, SOC 2, ISO 27001, HIPAA, and CCPA compliant. Customers like Bit2Me reduced missed calls from 80% to 16%, cut wait times by 85%, and scaled from 2 to 20+ agents — without adding complexity. https://hubs.li/Q04n2f7L0 Learn how we can boost your calling on a 1:1 personalized demo: https://hubs.li/Q04n2f4C0 **Average Rating:** 4.4/5.0 **Total Reviews:** 1,799 **How Do G2 Users Rate CloudTalk?** - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.3/10) - **Quality of Support:** 8.7/10 (Category avg: 9.0/10) - **Ease of Use:** 9.1/10 (Category avg: 9.0/10) - **Ease of Admin:** 8.9/10 (Category avg: 8.8/10) **Who Is the Company Behind CloudTalk?** - **Seller:** [CloudTalk](https://www.g2.com/sellers/cloudtalk) - **Company Website:** https://www.cloudtalk.io - **Year Founded:** 2016 - **HQ Location:** New York - **LinkedIn® Page:** https://www.linkedin.com/company/17944841/ (216 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO, Account Executive - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 64% Small-Business, 32% Mid-Market #### What Are CloudTalk's Pros and Cons? **Pros:** - Ease of Use (358 reviews) - Intuitive (162 reviews) - Reliability (160 reviews) - Helpful (155 reviews) - Calling Features (142 reviews) **Cons:** - Call Issues (159 reviews) - Connection Issues (77 reviews) - Call Management (69 reviews) - Missing Features (68 reviews) - Poor Connectivity (50 reviews) ### What Do G2 Reviewers Say About CloudTalk? *AI-generated summary from verified user reviews* **Pros:** - Users love the **ease of use** in CloudTalk, benefiting from its intuitive design and fast functionalities. - Users appreciate the **intuitive design** of CloudTalk, enhancing their user experience and call connectivity. - Users highlight the **reliability** of CloudTalk, noting clear calls and responsive customer support for seamless communication. - Users appreciate the **ease of use and affordability** of CloudTalk, enhancing team efficiency with advanced features. - Users appreciate the **easy-to-use calling features** of CloudTalk, enhancing efficiency and call quality. **Cons:** - Users experience **call issues** with CloudTalk, including unstable connections and inconvenient access to call recordings. - Users often face **connection issues** with CloudTalk, leading to occasional disruptions and inconsistent performance across different countries. - Users experience **call handling limitations** , especially with mobile app constraints and issues with the Chrome extension. - Users find the **missing features** in CloudTalk frustrating, particularly around email coordination and reporting capabilities. - Users experience **poor connectivity** with CloudTalk, causing frustrations during calls and inconsistent access across devices. #### What Are Recent G2 Reviews of CloudTalk? **"[CloudTalk’s Analytics, Seamless Pipedrive Integration, and Smart Local Area Code Dialing](https://www.g2.com/survey_responses/cloudtalk-review-12856744)"** **Rating:** 4.5/5.0 stars *— Hunter K.* [Read full review](https://www.g2.com/survey_responses/cloudtalk-review-12856744) --- **"[CloudTalk has simplified our customer communication and improved our team's efficiency.](https://www.g2.com/survey_responses/cloudtalk-review-12852659)"** **Rating:** 5.0/5.0 stars *— Marwan E.* [Read full review](https://www.g2.com/survey_responses/cloudtalk-review-12852659) --- #### What Are G2 Users Discussing About CloudTalk? - [What is CloudTalk used for?](https://www.g2.com/discussions/cloudtalk-what-is-cloudtalk-used-for) - 4 comments, 1 upvote - [What is CloudTalk used for?](https://www.g2.com/discussions/what-is-cloudtalk-used-for) - 2 comments ### 4. [Voiso](https://www.g2.com/products/voiso/reviews) Voiso is an AI-powered contact center platform designed to enhance the efficiency and effectiveness of sales and support teams. By leveraging advanced technology, Voiso enables organizations to deliver superior customer interactions at a faster pace. This platform caters to a diverse range of users, from high-growth startups to established global enterprises, all seeking to improve agent productivity, lower operational costs, and expand customer engagement across various channels and regions. The target audience for Voiso includes businesses of all sizes that require a robust solution for managing customer communications. Whether a company is focused on outbound sales campaigns or managing inbound customer support, Voiso provides the necessary tools to streamline operations. The platform is particularly beneficial for teams looking to enhance their performance through automation and data-driven insights, allowing them to focus on building relationships with customers rather than getting bogged down by administrative tasks. Voiso offers a comprehensive suite of features that set it apart in the contact center software category. The AI Predictive Dialer is a standout feature, enabling agents to make up to four times more calls per hour while significantly reducing call abandonment rates. This tool automates the outbound calling process by utilizing real-time data to connect agents with live prospects quickly, minimizing downtime and maximizing productivity. Additionally, the Flow Builder allows users to create customized call flows and interactive voice responses (IVRs) without any coding knowledge, further enhancing operational efficiency. Another key feature is the AI Speech Analytics, which provides instant insights into conversations. With the ability to transcribe calls with high accuracy and perform sentiment analysis, this tool empowers teams to understand customer interactions better and ensure compliance across multiple languages. Voiso’s omnichannel capabilities enable businesses to engage customers through various platforms, including voice, SMS, and social media, all managed from a single interface. This integration fosters improved customer engagement and response times, making it easier for teams to connect with their audience. Real-time dashboards and a mobile app further enhance the user experience by providing teams with immediate access to performance metrics and operational control from anywhere. With customizable dashboards, organizations can monitor key performance indicators and agent activity in real time, supporting informed decision-making. Voiso's commitment to flexibility is evident through its open APIs and enterprise-grade security, ensuring that businesses can scale their contact center operations globally without added complexity. This combination of features makes Voiso a comprehensive solution for modern contact center needs. **Average Rating:** 4.8/5.0 **Total Reviews:** 92 **How Do G2 Users Rate Voiso?** - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.3/10) - **Quality of Support:** 10.0/10 (Category avg: 9.0/10) - **Ease of Use:** 9.8/10 (Category avg: 9.0/10) - **Ease of Admin:** 9.4/10 (Category avg: 8.8/10) **Who Is the Company Behind Voiso?** - **Seller:** [Voiso](https://www.g2.com/sellers/voiso) - **HQ Location:** Singapore, Singapore - **LinkedIn® Page:** https://www.linkedin.com/company/voiso (91 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Account Manager, Data Analyst - **Top Industries:** Information Technology and Services, Information Services - **Company Size:** 96% Mid-Market, 13% Small-Business #### What Are Voiso's Pros and Cons? **Pros:** - Reliability (42 reviews) - Ease of Use (38 reviews) - Features (34 reviews) - Artificial Intelligence (21 reviews) - AI Technology (20 reviews) **Cons:** - Complex Processes (7 reviews) - Inadequate Reporting (7 reviews) - Complexity (6 reviews) - Lack of Intuitiveness (6 reviews) - Learning Curve (6 reviews) ### What Do G2 Reviewers Say About Voiso? *AI-generated summary from verified user reviews* **Pros:** - Users highlight the **reliable global call quality** of Voiso, enhancing their telemarketing and outreach efforts significantly. - Users rave about the **ease of use** of Voiso, enabling effortless creation of call flows without technical skills. - Users value the **Local Caller ID feature** , enhancing callback rates and making Voiso essential for international campaigns. - Users value the **AI predictive dialer** and analytics, enhancing efficiency and providing valuable insights for improved interaction. - Users benefit from the **AI predictive dialer** and real-time dashboards, enhancing efficiency and performance monitoring. **Cons:** - Users find the **complex processes** of Voiso challenging, especially during peak hours and with dashboard customization. - Users find the **inadequate reporting** options frustrating, as they require support for basic data access and customization. - Users find the **dashboard customization complex** , which challenges less technical users and complicates their overall experience. - Users find the mobile app **lacks intuitiveness** , making it challenging for agents who are always on the move. - Users face a **learning curve** with Voiso, particularly older agents and non-technical staff adjusting to the interface. #### What Are Recent G2 Reviews of Voiso? **"[Holistic Call Center Analytics with Powerful Dashboards and Speech Insights](https://www.g2.com/survey_responses/voiso-review-12345339)"** **Rating:** 5.0/5.0 stars *— Mudassir K.* [Read full review](https://www.g2.com/survey_responses/voiso-review-12345339) --- **"[Voiso’s Omnichannel Workspace Unifies Customer Conversations Seamlessly](https://www.g2.com/survey_responses/voiso-review-12414775)"** **Rating:** 5.0/5.0 stars *— Ankita Y.* [Read full review](https://www.g2.com/survey_responses/voiso-review-12414775) --- ### 5. [CallMiner Eureka](https://www.g2.com/products/callminer-eureka/reviews) CallMiner is the global leader in AI-powered conversation intelligence and customer experience (CX) automation. By combining deep domain expertise with advanced AI and industry-leading analytics, CallMiner delivers the most comprehensive platform for capturing and analyzing 100% of omnichannel customer interactions — from voice to text — to transform how organizations understand and act on customer insights. This deep intelligence empowers improvements in agent performance, operational efficiency, and CX enterprise-wide, while also enabling automation and faster, data-driven decisions. The CallMiner platform analyzes every voice and text-based interaction at the deepest levels, including unsolicited feedback, such as contact center interactions, and solicited feedback, like customer surveys. By interpreting nuance and identifying patterns and traits, organizations can shed light on new areas of opportunity, from agent performance and operational efficiency to product innovation and marketing and sales effectiveness. With these insights, organizations can also better understand what to automate and identify areas of opportunity and improvement in automation workflows. CallMiner’s AI-powered conversation intelligence and CX automation platform empowers organizations to: • Collect structured and unstructured data from 100% of customer interactions • Use AI and ML to uncover intelligence and insights, such as customer sentiment or satisfaction • Leverage intelligence to make informed decisions around agent training and augmentation, automation, business decisions, and more • Embrace automation through virtual agents and customer engagement initiatives • Continually monitor customer interactions (both with humans and AI automation) to make improvements CallMiner’s product suite covers four areas: • Capture: Through recording, screen recording, and redaction capabilities, organizations can capture all of their customer interactions and ingest them into the CallMiner platform • Intelligence: With advanced AI capabilities, including an agentic AI framework, organizations are able to uncover trends and opportunities across omnichannel customer insights at scale • Augmentation: Agent performance and real-time agent guidance capabilities help organizations improve coaching and training initiatives, as well as support agents in real time during interactions • Automation: Voice-first virtual agents help organizations automate inbound and outbound customer service efforts, improving efficiency; the industry's first AI-powered customer engagement tool helps organizations more effectively interact and gain feedback from customers through surveys, forms, and more. CallMiner is trusted to improve CX for leading brands across technology, media and telecom, retail, manufacturing, financial services, healthcare, and travel & hospitality. **Average Rating:** 4.5/5.0 **Total Reviews:** 221 **How Do G2 Users Rate CallMiner Eureka?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.3/10) - **Quality of Support:** 9.1/10 (Category avg: 9.0/10) - **Ease of Use:** 8.4/10 (Category avg: 9.0/10) - **Ease of Admin:** 8.1/10 (Category avg: 8.8/10) **Who Is the Company Behind CallMiner Eureka?** - **Seller:** [CallMiner](https://www.g2.com/sellers/callminer) - **Company Website:** https://callminer.com/ - **Year Founded:** 2002 - **HQ Location:** Waltham, MA - **Twitter:** @CallMiner (3,247 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/42084/ (336 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Speech Analyst, Business Analyst - **Top Industries:** Financial Services, Insurance - **Company Size:** 47% Mid-Market, 40% Enterprise #### What Are CallMiner Eureka's Pros and Cons? **Pros:** - Helpful (9 reviews) - Artificial Intelligence (6 reviews) - Ease of Use (6 reviews) - Improvement (6 reviews) - Innovation (6 reviews) **Cons:** - Accuracy Issues (3 reviews) - Learning Curve (3 reviews) - Steep Learning Curve (3 reviews) - Difficult Learning (2 reviews) - Difficult Reporting (2 reviews) ### What Do G2 Reviewers Say About CallMiner Eureka? *AI-generated summary from verified user reviews* **Pros:** - Users value the **insightfulness** of CallMiner Eureka, enabling efficient access to customer feedback and essential answers. - Users highly value CallMiner Eureka for its ability to deliver **meaningful insights** from every customer interaction, enhancing operations. - Users value the **ease of use** of CallMiner Eureka, appreciating its straightforward setup and intuitive interface. - Users commend the **robust speech analytics** of CallMiner Eureka, transforming customer interactions into valuable insights for improvement. - Users value the **innovation and integration capabilities** of CallMiner Eureka for enhancing operational efficiency and insights. **Cons:** - Users experience **accuracy issues** with transcriptions and sentiment analysis, affecting insights from complex audio data. - Users report a **steep learning curve** with CallMiner Eureka, requiring significant time and effort for effective usage. - Users face a **steep learning curve** with CallMiner Eureka, requiring significant time and resources for effective utilization. - Users find the **difficult learning** curve of CallMiner Eureka requires significant commitment to master its functionality. - Users find **difficult reporting** due to cumbersome interfaces, slow exports, and issues with subscription updates needing recreation. #### What Are Recent G2 Reviews of CallMiner Eureka? **"[Endless Possibilities for Data Insights and Discovery](https://www.g2.com/survey_responses/callminer-eureka-review-12932485)"** **Rating:** 5.0/5.0 stars *— Verified User in Hospital & Health Care* [Read full review](https://www.g2.com/survey_responses/callminer-eureka-review-12932485) --- **"[A Platform That Drives Actionable Insight](https://www.g2.com/survey_responses/callminer-eureka-review-12719492)"** **Rating:** 5.0/5.0 stars *— Phil M.* [Read full review](https://www.g2.com/survey_responses/callminer-eureka-review-12719492) --- #### What Are G2 Users Discussing About CallMiner Eureka? - [What is CallMiner Eureka used for?](https://www.g2.com/discussions/what-is-callminer-eureka-used-for) ### 6. [Google Cloud Speech-to-Text](https://www.g2.com/products/google-cloud-speech-to-text/reviews) Google Cloud’s Speech API processes more than 1 billion voice minutes per month with close to human levels of understanding for many commonly spoken languages. Powered by the best of Google's AI research and technology, Google Cloud's Speech-to-Text API helps you accurately transcribe speech into text in 73 languages and 137 different local variants. Leverage Google’s most advanced deep learning neural network algorithms for automatic speech recognition (ASR) and deploy ASR wherever you need it, whether in the cloud with the API, on-premises with Speech-to-Text On-Prem, or locally on any device with Speech On-Device. **Average Rating:** 4.6/5.0 **Total Reviews:** 234 **How Do G2 Users Rate Google Cloud Speech-to-Text?** - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.3/10) - **Quality of Support:** 8.8/10 (Category avg: 9.0/10) - **Ease of Use:** 9.3/10 (Category avg: 9.0/10) - **Ease of Admin:** 8.8/10 (Category avg: 8.8/10) **Who Is the Company Behind Google Cloud Speech-to-Text?** - **Seller:** [Google](https://www.g2.com/sellers/google) - **Year Founded:** 1998 - **HQ Location:** Mountain View, CA - **Twitter:** @google (31,899,995 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1441/ (341,888 employees on LinkedIn®) - **Ownership:** NASDAQ:GOOG **Who Uses This Product?** - **Who Uses This:** Data Engineer, Software Engineer - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 41% Mid-Market, 40% Small-Business #### What Are Google Cloud Speech-to-Text's Pros and Cons? **Pros:** - Ease of Use (8 reviews) - Speech to Text Conversion (5 reviews) - Transcription Accuracy (5 reviews) - Accuracy (4 reviews) - Real-time Transcription (4 reviews) **Cons:** - Expensive (3 reviews) - Pricing Issues (3 reviews) - Accuracy Issues (2 reviews) - Complexity (2 reviews) - Cost (2 reviews) ### What Do G2 Reviewers Say About Google Cloud Speech-to-Text? *AI-generated summary from verified user reviews* **Pros:** - Users find Google Cloud Speech-to-Text remarkably **easy to use** , enabling quick and accurate transcription for various applications. - Users appreciate the **ease of use and accuracy** of Google Cloud Speech-to-Text for seamless transcription experiences. - Users appreciate the **transcription accuracy** of Google Cloud Speech-to-Text, greatly enhancing productivity and efficiency in their tasks. - Users commend the **high accuracy** of Google Cloud Speech-to-Text, enhancing performance across various accents and environments. - Users appreciate the **real-time transcription** feature of Google Cloud Speech-to-Text for its speed and accuracy in meetings. **Cons:** - Users note that the **cost can become expensive** with high audio processing volumes, affecting overall satisfaction. - Users note that the **pricing can get expensive** with high audio volume, impacting overall value. - Users experience **accuracy issues** with Google Cloud Speech-to-Text, often requiring manual corrections for transcriptions. - Users find the **complexity of file and application access** to be tricky, causing potential delays and confusion. - Users note that the **cost can escalate** with high audio processing volume, impacting budget considerations. #### What Are Recent G2 Reviews of Google Cloud Speech-to-Text? **"[Makes Voice to Text Workflow Much Faster, More Organized, and Efficient](https://www.g2.com/survey_responses/google-cloud-speech-to-text-review-12835524)"** **Rating:** 5.0/5.0 stars *— Ishan S.* [Read full review](https://www.g2.com/survey_responses/google-cloud-speech-to-text-review-12835524) --- **"[Makes Multilingual Client Meetings Effortless with Accurate Transcription](https://www.g2.com/survey_responses/google-cloud-speech-to-text-review-12894708)"** **Rating:** 4.5/5.0 stars *— Akash A.* [Read full review](https://www.g2.com/survey_responses/google-cloud-speech-to-text-review-12894708) --- ### 7. [Verint Speech and Text Analytics](https://www.g2.com/products/verint-speech-and-text-analytics/reviews) Verint Speech and Text Analytics is an enterprise-grade solution can automatically discover and analyze words, phrases, categories, and themes that may be affecting customer experience. This rich source of behavioral data can deliver immediate business outcomes for your organization. Powered by Verint Exact Transcription Bot, Verint Speech Analytics can provide unmatched transcription and comprehension accuracy at your fingertips. With Verint, you can accurately process voice with complete speaker separated transcription for 100% of customer interactions. Genie Bot Verint Genie Bot leverages generative AI to supercharge your analyst capacity. The bot gives analysts the power to ask questions about their unstructured data for immediate insights. This bot is embedded in Verint Speech Analytics. PII Redaction Bot With the PII Redaction Bot, you can automatically redact sensitive information such as credit card number or social security number from a voice interaction, without the need for any additional product or service subscription. Sentiment Bot Verint Sentiment Bot accurately scores every voice and digital customer interaction so you can identify, quantify, and analyze the various factors that are influencing customers’ sentiment during interactions. AI Business Outcomes with Verint Speech Analytics $3M In Revenue Major US healthcare company was able to significantly improve cross selling and drive $3M in incremental revenue within 3 months. 10% Increase In Agent Capacity Global Insurance firm saw their self-service success improve by 12%, resulting in 10% increase in agent capacity. **Average Rating:** 4.4/5.0 **Total Reviews:** 83 **How Do G2 Users Rate Verint Speech and Text Analytics?** - **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 9.3/10) - **Quality of Support:** 8.3/10 (Category avg: 9.0/10) - **Ease of Use:** 8.6/10 (Category avg: 9.0/10) - **Ease of Admin:** 8.2/10 (Category avg: 8.8/10) **Who Is the Company Behind Verint Speech and Text Analytics?** - **Seller:** [Verint](https://www.g2.com/sellers/verint) - **Year Founded:** 1994 - **HQ Location:** Melville, New York - **Twitter:** @Verint (7,739 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/verint (4,343 employees on LinkedIn®) - **Ownership:** Thoma Bravo **Who Uses This Product?** - **Top Industries:** Insurance, Banking - **Company Size:** 67% Enterprise, 28% Mid-Market #### What Are Verint Speech and Text Analytics's Pros and Cons? **Pros:** - Ease of Use (6 reviews) - Accuracy (5 reviews) - Analytics (4 reviews) - Artificial Intelligence (4 reviews) - Insights Analysis (4 reviews) **Cons:** - Inaccuracy (4 reviews) - Accuracy Issues (3 reviews) - Time-Consuming (3 reviews) - Dashboard Issues (2 reviews) - Inadequate Reporting (2 reviews) ### What Do G2 Reviewers Say About Verint Speech and Text Analytics? *AI-generated summary from verified user reviews* **Pros:** - Users find Verint Speech and Text Analytics **easy to use** , streamlining call reviews and enhancing data insights effortlessly. - Users value the **high accuracy** of Verint Speech and Text Analytics for insightful and informed decision-making. - Users value the **real-time analytics** of Verint Speech and Text Analytics, enhancing insights from their interactions. - Users value the **powerful insights** provided by Verint Speech Analytics, enhancing customer experience and operational efficiency. - Users value the **real-time insights** of Verint Speech and Text Analytics, enhancing customer interactions and operational efficiency. **Cons:** - Users report that **transcription accuracy is inconsistent** , leading to low confidence and reliability issues with the tool. - Users report **accuracy issues** with Verint Speech and Text Analytics, affecting transcription reliability and call categorization. - Users find the **time-consuming transcription process** frustrating, often requiring hours to finalize accurate results. - Users find the **dashboard issues** frustrating, citing limited functionality and the need for manual report creation. - Users express a need for more **robust reporting** features, highlighting issues with manual reports and limited dashboard functionality. #### What Are Recent G2 Reviews of Verint Speech and Text Analytics? **"[Verint PoCs](https://www.g2.com/survey_responses/verint-speech-and-text-analytics-review-11659275)"** **Rating:** 4.5/5.0 stars *— Raul Eduardo A.* [Read full review](https://www.g2.com/survey_responses/verint-speech-and-text-analytics-review-11659275) --- **"[Quick Insights into Customer Behavior and Root Causes](https://www.g2.com/survey_responses/verint-speech-and-text-analytics-review-12541336)"** **Rating:** 5.0/5.0 stars *— Paige F.* [Read full review](https://www.g2.com/survey_responses/verint-speech-and-text-analytics-review-12541336) --- #### What Are G2 Users Discussing About Verint Speech and Text Analytics? - [What is Verint Text Analytics used for?](https://www.g2.com/discussions/what-is-verint-text-analytics-used-for) - 1 comment ### 8. [Talkdesk](https://www.g2.com/products/talkdesk/reviews) Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA)—a new category and platform designed to automate the full complexity of modern customer journeys. CXA replaces fragmented, human-coordinated workflows with autonomous, multi-agent AI orchestration that delivers intelligent, scalable, and outcome-focused service across the entire CX lifecycle. Learn more at: https://www.talkdesk.com/use-cases/ At the core of CXA is the Talkdesk Data Cloud, which turns transcripts, call recordings, case notes, and customer records from across CRMs and systems of record into real-time, actionable knowledge. This enables AI agents to operate with full context, collaborating seamlessly to resolve complex customer problems with speed, precision, and adaptability. Talkdesk CXA supports both cross-industry workflows and industry-specialized use cases in sectors like healthcare, financial services, retail, utilities, travel, and government. With prebuilt AI agents, a virtuous automation cycle (Discover, Build, Orchestrate, Measure), and rapid time-to-value, Talkdesk helps enterprises modernize customer experience without the need for a full rip-and-replace. Trusted by global brands and recognized for continuous innovation, Talkdesk empowers organizations to grow revenue, reduce costs, and transform service delivery through coordinated, AI-driven automation. Companies that love their customers use Talkdesk. Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them. **Average Rating:** 4.4/5.0 **Total Reviews:** 2,429 **How Do G2 Users Rate Talkdesk?** - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.3/10) - **Quality of Support:** 8.8/10 (Category avg: 9.0/10) - **Ease of Use:** 9.1/10 (Category avg: 9.0/10) - **Ease of Admin:** 8.9/10 (Category avg: 8.8/10) **Who Is the Company Behind Talkdesk?** - **Seller:** [Talkdesk](https://www.g2.com/sellers/talkdesk) - **Company Website:** https://www.talkdesk.com - **Year Founded:** 2011 - **HQ Location:** Palo Alto, CA - **Twitter:** @talkdesk (6,959 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2837787/ (1,377 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Supervisor, Team Lead - **Top Industries:** Consumer Services, Computer Software - **Company Size:** 60% Mid-Market, 21% Enterprise #### What Are Talkdesk's Pros and Cons? **Pros:** - Ease of Use (188 reviews) - Efficiency (113 reviews) - Features (112 reviews) - Customer Satisfaction (107 reviews) - Call Management (102 reviews) **Cons:** - Call Issues (66 reviews) - Poor Reporting (43 reviews) - Technical Issues (42 reviews) - Missing Features (37 reviews) - Connection Issues (33 reviews) ### What Do G2 Reviewers Say About Talkdesk? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Talkdesk, enabling efficient tracking of calls and quality scores. - Users value the **efficiency** of Talkdesk, seamlessly managing multiple communication channels to enhance customer service. - Users appreciate the **comprehensive features** of Talkdesk, making setup and operation seamless and efficient. - Users appreciate Talkdesk's **easy CRM integration** , enhancing their call management experience and boosting efficiency for support teams. - Users appreciate the **easy CRM integration** of Talkdesk, enhancing efficiency and reducing agent workload significantly. **Cons:** - Users experience **call issues** with Talkdesk, including network problems, audio quality, and dropped calls during conversations. - Users often face **technical issues** such as call clarity problems, glitches, and the need for frequent restarts. - Users express frustration over **missing features** , such as spellcheck and flexibility in updating ticket statuses during calls. - Users face frequent **connection issues** with Talkdesk, leading to technical problems and frustrating delays in communication. - Users experience **poor connectivity** with Talkdesk, affecting call quality and causing disconnections during important tasks. #### What Are Recent G2 Reviews of Talkdesk? **"[Omnichannel and very intuitive: easy to manage and implement, with QM Assist and Copilot](https://www.g2.com/survey_responses/talkdesk-review-13052171)"** **Rating:** 4.0/5.0 stars *— Azeddine E.* [Read full review](https://www.g2.com/survey_responses/talkdesk-review-13052171) --- **"[Built a whole healthcare call flow in it - took time but it actually works](https://www.g2.com/survey_responses/talkdesk-review-12800159)"** **Rating:** 4.5/5.0 stars *— Anurag S.* [Read full review](https://www.g2.com/survey_responses/talkdesk-review-12800159) --- #### What Are G2 Users Discussing About Talkdesk? - [How is Talkdesk transforming customer service operations with its innovative call center solutions?](https://www.g2.com/discussions/how-is-talkdesk-transforming-customer-service-operations-with-its-innovative-call-center-solutions) - 3 comments - [What is Talkdesk used for?](https://www.g2.com/discussions/what-is-talkdesk-used-for) - 2 comments ### 9. [SuccessKPI](https://www.g2.com/products/successkpi/reviews) An AI-powered operating system for high-performing contact centers that delivers insights, action and automation. Complete BI reporting, AI-powered Quality Management, WFM, speech and text analytics, agent automation, and more. - Unified visibility and control: See what’s happening across channels, teams, systems, and workflows in one place, so nothing important is hidden and nothing critical is left unmanaged. - Insight that leads directly to action: Move beyond dashboards and reports to insights that tell you what to do next, who should do it, and where to focus to improve outcomes. - Tools to improve people and processes at scale: Identify coaching opportunities, process breakdowns, and automation candidates across thousands of agents without adding manual effort. - Built for enterprise complexity and regulation: Designed to work inside large, regulated environments with the security, governance, and flexibility enterprise teams require. Rather than monitoring 3-5% of sampled calls, SuccessKPI allows you to monitor 100% of customer contacts allowing companies to catch problems, identify upsell opportunities, and reduce agent churn. Our customers report an average of 10% improvement in NPS. Business Intelligence: Unify CX & EX data across every channel and tool into a single, secure foundation. Measure and improve your customer experience with BI for contact centers. Speech and Text Analytics: Surface real-time insights, anomalies, and signals from every customer interaction with AI-powered speech, text and sentiment analysis. Real-Time Agent & Supervisor Assist: Deliver next-best actions and guidance to agents, and empower supervisors with powerful real-time capabilities. Quality Monitoring: Save time, improve agent performance, and mitigate compliance risks by modernizing your quality management. Supercharge your experience with AI-powered evaluations and scoring. Workforce Management: Forecast interactions, automatically generate schedules, and gain the ability to monitor in real-time giving insight to everyone from the agent to the supervisor. Playbook Builder: Bring powerful AI to life in the most flexible and robust action platform available for contact centers. Put insights to action instantly and achieve better outcomes. Last-Mile Connectivity: Detect, act, and automate resolution of last-mile connectivity issues before they escalate. Keep a pulse on tech problems that plague remote agents such as desktop, network, and headset issues that create bad CX from what should have been successful interactions. **Average Rating:** 4.3/5.0 **Total Reviews:** 82 **How Do G2 Users Rate SuccessKPI?** - **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 9.3/10) - **Quality of Support:** 7.6/10 (Category avg: 9.0/10) - **Ease of Use:** 8.4/10 (Category avg: 9.0/10) - **Ease of Admin:** 8.3/10 (Category avg: 8.8/10) **Who Is the Company Behind SuccessKPI?** - **Seller:** [SuccessKPI](https://www.g2.com/sellers/successkpi) - **Company Website:** https://successkpi.com/ - **Year Founded:** 2017 - **HQ Location:** Chantilly, US - **Twitter:** @successkpi (71 Twitter followers) - **LinkedIn® Page:** http://www.linkedin.com/company/successkpis (169 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Consumer Services, Information Technology and Services - **Company Size:** 59% Mid-Market, 20% Enterprise #### What Are Recent G2 Reviews of SuccessKPI? **"[Excellent transcription and AI monitoring for more accurate analyses](https://www.g2.com/survey_responses/successkpi-review-12568134)"** **Rating:** 4.5/5.0 stars *— Kelly Daiane d.* [Read full review](https://www.g2.com/survey_responses/successkpi-review-12568134) --- **"[Accessible, Game-Changing Data with Powerful Hidden Analytics Features](https://www.g2.com/survey_responses/successkpi-review-12641654)"** **Rating:** 4.0/5.0 stars *— Salina B.* [Read full review](https://www.g2.com/survey_responses/successkpi-review-12641654) --- #### What Are G2 Users Discussing About SuccessKPI? - [What is SuccessKPI Power Package used for?](https://www.g2.com/discussions/what-is-successkpi-power-package-used-for) - [What is SuccessKPI BI and Analytics Package used for?](https://www.g2.com/discussions/successkpi-bi-and-analytics-package-what-is-successkpi-bi-and-analytics-package-used-for) - [What is SuccessKPI BI and Analytics Package used for?](https://www.g2.com/discussions/what-is-successkpi-bi-and-analytics-package-used-for) ### 10. [Maqsam](https://www.g2.com/products/maqsam/reviews) The first Arabic-native AI agent integrated into the region’s leading customer service software. We are the leading Arabic AI-powered customer service software in the MENA region, revolutionizing customer experience by integrating with CRMs to optimize data management, automate tasks, boost efficiency, and drive revenue growth while offering local numbers globally. Maqsam’s Arabic-native AI Agent brings smarter conversations to the Arab world. Seamlessly integrated into our customer service software, Maqsam’s easy-to-deploy AI agent understands different Arabic dialects, context, and cultural nuances. Supported by a full suite of AI features, and the most accurate Arabic speech-to-text call transcription on the market, Maqsam’s platform empowers agents to respond faster and more naturally, and build upon rich insights from accurate sentiment analysis tools, a live dashboard, and so much more. Maqsam also makes it easy for businesses to grow roots and expand into new regional markets with local numbers, ensuring that every customer feels connected and supported close to home. By combining automation with a deep understanding of language and culture, Maqsam enables businesses to deliver reliable, personal, and around-the-clock support that customers truly connect with. Maqsam is leading the future of Arabic AI with a dedicated research team developing the company's own LLM model, leveraging the latest advancements in AI technology. Maqsam has become a pioneer in accurately transcribing Arabic calls and delivering advanced reports and analytics, making it the top choice for business communication solutions that effectively handle the various complexities of the Arabic language. **Average Rating:** 4.7/5.0 **Total Reviews:** 89 **How Do G2 Users Rate Maqsam?** - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.3/10) - **Quality of Support:** 9.1/10 (Category avg: 9.0/10) - **Ease of Use:** 9.3/10 (Category avg: 9.0/10) - **Ease of Admin:** 9.0/10 (Category avg: 8.8/10) **Who Is the Company Behind Maqsam?** - **Seller:** [Maqsam](https://www.g2.com/sellers/maqsam) - **Company Website:** https://maqsam.com/ - **Year Founded:** 2019 - **HQ Location:** Al Rabie District, SA - **Twitter:** @MaqsamHQ (273 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/52185164 (152 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Financial Services - **Company Size:** 55% Small-Business, 37% Mid-Market #### What Are Maqsam's Pros and Cons? **Pros:** - Ease of Use (16 reviews) - Customer Support (9 reviews) - Features (9 reviews) - Helpful (9 reviews) - Call Management (7 reviews) **Cons:** - Call Issues (8 reviews) - Poor Call Quality (5 reviews) - Call Quality Issues (4 reviews) - Connection Issues (3 reviews) - Voice Quality Issues (3 reviews) ### What Do G2 Reviewers Say About Maqsam? *AI-generated summary from verified user reviews* **Pros:** - Users find Maqsam to be **easy to use** , making implementation and daily operations straightforward and efficient. - Users rave about the **responsive customer support** of Maqsam, highlighting their helpful and dedicated account manager team. - Users praise Maqsam for its **detailed reporting and user-friendly calling features** , enhancing overall convenience and functionality. - Users commend Maqsam for its **responsive support** and exceptional account management, enhancing the overall user experience. - Users value the **intuitive call management** of Maqsam, appreciating its ease of use and reliability for customer support. **Cons:** - Users experience **terrible call quality and disconnections** that disrupt communication and highlight app bugs. - Users are frustrated by the **poor call quality** of Maqsam, experiencing frequent disconnections and unclear audio. - Users report **call quality issues** with Maqsam, experiencing instability, cuts, and unclear voice during conversations. - Users experience **connection issues** with Maqsam, including call drops, interference, and integration challenges. - Users report **voice quality issues** with Maqsam, citing instability and frequent call interruptions as significant drawbacks. #### What Are Recent G2 Reviews of Maqsam? **"[Good and reliable call system that works smoothly for our business.](https://www.g2.com/survey_responses/maqsam-review-12813352)"** **Rating:** 5.0/5.0 stars *— AbdulRahman Q.* [Read full review](https://www.g2.com/survey_responses/maqsam-review-12813352) --- **"[Arabic-Native Call Routing Built for GCC Contact Centers](https://www.g2.com/survey_responses/maqsam-review-12803821)"** **Rating:** 4.0/5.0 stars *— Verified User in Retail* [Read full review](https://www.g2.com/survey_responses/maqsam-review-12803821) --- #### What Are G2 Users Discussing About Maqsam? - [What is Maqsam used for?](https://www.g2.com/discussions/what-is-maqsam-used-for) - 2 comments ### 11. [Mihup](https://www.g2.com/products/mihup/reviews) Mihup Interaction Analytics analyses 100% of customer conversations, uncovering their voice while revealing sales, service, and renewal opportunities for contact center teams to capitalise on. Its AI comes pre-trained on domain-specific contact centre context for faster, effective insights. The product evaluates every conversation against audit parameters and flags compliance breaches immediately. It also tracks agent effectiveness helping them level up with comprehensive coaching capabilities. What’s also important is Mihup Interaction Analytics’ ability to recommend approaches to close sales, enhance service delivery, and optimise processes, thanks to a fine-tuned Generative AI model. The flexible underpinning of the platform allows it to quickly introduce features expected in rapidly evolving industries like BFSI, fintech, e-commerce, and travel tech. With end-to-end automation offered out-of-the-box, Mihup Interaction Analytics accelerates insights, quality audit efficiency, and agent performance improvement. In addition, it delivers next best approaches and unified customer context. Get an enterprise-ready solution with customisable insights and dashboards. We help you go live in weeks, not months. **Average Rating:** 4.7/5.0 **Total Reviews:** 67 **How Do G2 Users Rate Mihup?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.3/10) - **Quality of Support:** 9.2/10 (Category avg: 9.0/10) - **Ease of Use:** 9.3/10 (Category avg: 9.0/10) - **Ease of Admin:** 9.4/10 (Category avg: 8.8/10) **Who Is the Company Behind Mihup?** - **Seller:** [Mihup Communications Private Limited.](https://www.g2.com/sellers/mihup-communications-private-limited) - **Year Founded:** 2016 - **HQ Location:** Kolkata, India - **Twitter:** @mihup_ai (50 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/mihup/ (103 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Quality Analyst - **Top Industries:** Financial Services, Consumer Services - **Company Size:** 59% Mid-Market, 25% Small-Business #### What Are Mihup's Pros and Cons? **Pros:** - Accuracy (18 reviews) - Ease of Use (14 reviews) - Features (11 reviews) - Customer Support (9 reviews) - Efficiency (9 reviews) **Cons:** - User Interface Issues (12 reviews) - Complexity (7 reviews) - Improvement Needed (7 reviews) - Learning Curve (7 reviews) - Poor UI Design (7 reviews) ### What Do G2 Reviewers Say About Mihup? *AI-generated summary from verified user reviews* **Pros:** - Users value the **accuracy** of Mihup, which enhances customer understanding and improves decision-making efficiency. - Users find Mihup **easy to use** , appreciating its user-friendly dashboard and automatic report generation capabilities. - Users value the **easy implementation** and **comprehensive features** of Mihup, enhancing their overall experience. - Users value the **proactive and knowledgeable customer support** of Mihup, ensuring effective use of the platform. - Users praise Mihup for its **efficient AI assistant** , which enhances productivity through seamless, intuitive interactions and automation. **Cons:** - Users find the **user interface lacking** , suggesting improvements for better intuitiveness and personalized reporting. - Users find the **complexity of configuration** challenging, especially for large datasets and advanced settings. - Users find that the **initial setup and training phase** of Mihup is time-consuming and requires better documentation. - Users find the **learning curve steep** due to the complex user interface and time-consuming initial setup. - Users find the **UI design poor** , noting messiness and difficulty in navigation, which detracts from the overall experience. #### What Are Recent G2 Reviews of Mihup? **"[Reliable Voice Intelligence Platform That Enhances Customer Experience and Insights](https://www.g2.com/survey_responses/mihup-review-11831951)"** **Rating:** 5.0/5.0 stars *— andré P.* [Read full review](https://www.g2.com/survey_responses/mihup-review-11831951) --- **"[Automates Audio Analysis, Boosts Service Quality](https://www.g2.com/survey_responses/mihup-review-12164341)"** **Rating:** 4.0/5.0 stars *— Erick Vincent Steve G.* [Read full review](https://www.g2.com/survey_responses/mihup-review-12164341) --- ### 12. [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) JustCall is the only AI-powered business communication platform that brings calls, texts, email, and WhatsApp together in one place. It helps customer-facing teams work more efficiently, respond faster, and connect better with prospects and customers. 6,000+ businesses worldwide use JustCall to: - Manage all customer conversations from a single platform - Automate routine tasks and workflows - Get real-time AI insights to improve conversations - Ensure 24/7 coverage with inbound AI Voice Agents (outbound support coming soon) Key features: - Calling: Global phone numbers, inbound/outbound calling, smart routing, auto/predictive/power dialers - Messaging: SMS & MMS, workflows, bots, shared WhatsApp inbox, multi-level IVR, shared email inbox - AI tools: Real-time agent assist, AI coaching, sentiment analysis, call scoring, live monitoring, SMS Copilot, inbound AI Voice Agent - Integrations & collaboration: 100+ CRM integrations, collaborative team workspace **Average Rating:** 4.3/5.0 **Total Reviews:** 2,356 **How Do G2 Users Rate JustCall?** - **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.3/10) - **Quality of Support:** 8.3/10 (Category avg: 9.0/10) - **Ease of Use:** 8.8/10 (Category avg: 9.0/10) - **Ease of Admin:** 8.6/10 (Category avg: 8.8/10) **Who Is the Company Behind JustCall?** - **Seller:** [Saas Labs](https://www.g2.com/sellers/saas-labs) - **Company Website:** https://www.saaslabs.co/ - **Year Founded:** 2016 - **HQ Location:** Palo Alto, California - **Twitter:** @saas_labs (319 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/10436435/ (425 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO, Account Executive - **Top Industries:** Computer Software, Financial Services - **Company Size:** 59% Small-Business, 31% Mid-Market #### What Are JustCall's Pros and Cons? **Pros:** - Ease of Use (286 reviews) - Features (207 reviews) - Helpful (193 reviews) - Customer Support (161 reviews) - Call Management (154 reviews) **Cons:** - Call Issues (154 reviews) - Call Functionality (99 reviews) - Connection Issues (78 reviews) - Missing Features (77 reviews) - Poor Call Quality (66 reviews) ### What Do G2 Reviewers Say About JustCall? *AI-generated summary from verified user reviews* **Pros:** - Users find JustCall's **ease of use** invaluable, making setup and communication seamless and intuitive. - Users value the **seamless integration** of calling, SMS, and CRM, enhancing organization and saving time in communication. - Users appreciate how JustCall enhances **business communication** with seamless integration and smooth setup, boosting efficiency. - Users praise JustCall for its **excellent customer support** , resolving issues quickly and providing effective follow-up service. - Users value the **quick call management** of JustCall, praising its user-friendly interface and seamless CRM integrations. **Cons:** - Users face frequent **call issues** with JustCall, including lag, transfer difficulties, and challenges with monitoring calls live. - Users experience **inconvenient call functionalities** , including multiple clicks for dials and potential call quality drops. - Users experience **connection issues** with JustCall, leading to call drops and interruptions during important conversations. - Users find the **missing features** of JustCall limit functionality, requiring extra steps and lacking customization options. - Users frequently experience **poor call quality** with JustCall, especially when internet connectivity is unstable. #### What Are Recent G2 Reviews of JustCall? **"[Efficient Communication Hub for Global Outreach and CRM Syncing](https://www.g2.com/survey_responses/justcall-review-12696120)"** **Rating:** 4.5/5.0 stars *— Soumyajit B.* [Read full review](https://www.g2.com/survey_responses/justcall-review-12696120) --- **"[Easy-to-Use Calling Platform with Reliable Performance and Helpful AI Insights](https://www.g2.com/survey_responses/justcall-review-12953018)"** **Rating:** 5.0/5.0 stars *— Richard L.* [Read full review](https://www.g2.com/survey_responses/justcall-review-12953018) --- ### 13. [Creovai](https://www.g2.com/products/creovai/reviews) Creovai is a software suite designed to bring intelligence and guidance to contact centers worldwide. By transforming unstructured conversation data into actionable insights, it empowers contact center leaders to make smarter decisions that improve agent performance for reduced customer churn, increased sales, and lowered service costs. Our promise is simple: the fastest ROI, the easiest-to-use solution, and the most trustworthy insights to drive real business impact. The platform’s combination of analytics and real-time agent support creates a continuous improvement loop, enabling organizations to adapt and excel. Creovai identifies important trends, bridges knowledge gaps, and equips agents with the right information at the right moment—so they can handle even the most complex interactions with confidence. Hyper-focused on intelligence and guidance, Creovai improves contact center operations, helping you deliver better outcomes for your customers and your teams that serve them. **Average Rating:** 4.3/5.0 **Total Reviews:** 198 **How Do G2 Users Rate Creovai?** - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.3/10) - **Quality of Support:** 9.0/10 (Category avg: 9.0/10) - **Ease of Use:** 8.4/10 (Category avg: 9.0/10) - **Ease of Admin:** 8.8/10 (Category avg: 8.8/10) **Who Is the Company Behind Creovai?** - **Seller:** [Capacity](https://www.g2.com/sellers/capacity) - **Company Website:** https://www.capacity.com - **Year Founded:** 2017 - **HQ Location:** University City, Missouri - **Twitter:** @GoCapacity (522 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/teamcapacity/ (705 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Supervisor - **Top Industries:** Consumer Services, Banking - **Company Size:** 58% Mid-Market, 26% Enterprise #### What Are Creovai's Pros and Cons? **Pros:** - Ease of Use (34 reviews) - Helpful (20 reviews) - Reporting (18 reviews) - Accuracy (15 reviews) - Transcription Accuracy (15 reviews) **Cons:** - Call Issues (17 reviews) - Learning Curve (12 reviews) - Inaccurate Data Analysis (11 reviews) - Missing Features (11 reviews) - Search Functionality (11 reviews) ### What Do G2 Reviewers Say About Creovai? *AI-generated summary from verified user reviews* **Pros:** - Users value Creovai's **ease of use** , appreciating its intuitive setup and accessibility that streamline their sales tasks. - Users value the **effective filtering and reporting features** of Creovai, enhancing their training and insights. - Users value the **detailed reporting and analytics** from Creovai, enhancing quality monitoring and decision-making effectively. - Users value the **accuracy of call interactions** in Creovai, enhancing efficiency and streamlining workflows effectively. - Users value the **high transcription accuracy** , enabling easy review of calls and insightful snippets from recordings. **Cons:** - Users face **call issues** due to cluttered results and occasional delays, impacting the overall user experience. - Users find the **learning curve steep** , making it challenging for newcomers to navigate Creovai effectively. - Users report **inaccurate data analysis** , noting frequent issues with word recognition and translation accuracy, especially with accents. - Users find the **missing features** in Creovai limiting, impacting functionality and efficiency for call coaching. - Users find the **search functionality** difficult to navigate, making it challenging to locate recordings efficiently. #### What Are Recent G2 Reviews of Creovai? **"[Tethr has made call reviews so much easier.](https://www.g2.com/survey_responses/creovai-review-8984261)"** **Rating:** 4.0/5.0 stars *— Alex L.* [Read full review](https://www.g2.com/survey_responses/creovai-review-8984261) --- **"[Tethr is a wonderful business intelligence tool.](https://www.g2.com/survey_responses/creovai-review-8985805)"** **Rating:** 5.0/5.0 stars *— Verified User in Health, Wellness and Fitness* [Read full review](https://www.g2.com/survey_responses/creovai-review-8985805) --- #### What Are G2 Users Discussing About Creovai? - [What is Awaken Conversations used for?](https://www.g2.com/discussions/what-is-awaken-conversations-used-for) - [What is Tethr used for?](https://www.g2.com/discussions/what-is-tethr-used-for) ### 14. [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) Founded in 2001 and headquartered in San Ramon, California, Five9 has evolved into a global CX leader with over 2,500 customers worldwide. As a pioneer in cloud contact center technology, Five9 serves organizations across industries looking to transform customer experiences through intelligent, personalized interactions. With over 1,400 partners globally and 2,700 employees, Five9 combines deep CX expertise with innovative technology to help brands deliver better business outcomes. The Five9 Intelligent CX Platform provides a comprehensive suite of solutions, including omnichannel engagement, agent assistance, workforce engagement, and AI-powered automation. Five9 Genius AI embeds practical artificial intelligence across the platform, enabling hyper-personalized customer journeys where AI Agents and Human Agents work hand in hand. Our open, cloud-native platform integrates effortlessly with leading CRM and enterprise systems, ensuring businesses can personalize experiences while maximizing operational agility. Five9 transforms CX from fragmented, frustrating experiences into seamless, AI-driven journeys that anticipate customer needs. By combining AI's efficiency with the human touch, businesses can deliver better experiences at lower costs, turning their contact centers from cost centers into strategic assets. With industry-leading reliability (99.999% uptime), deep CX expertise, and a consultative partnership approach, Five9 helps businesses unlock efficiency, boost customer satisfaction, and drive long-term loyalty. With Five9, the New CX Starts Here—where customer joy becomes a driving force for business growth. **Average Rating:** 4.1/5.0 **Total Reviews:** 597 **How Do G2 Users Rate Five9 Intelligent Cloud Contact Center Platform?** - **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.3/10) - **Quality of Support:** 8.3/10 (Category avg: 9.0/10) - **Ease of Use:** 8.4/10 (Category avg: 9.0/10) - **Ease of Admin:** 8.1/10 (Category avg: 8.8/10) **Who Is the Company Behind Five9 Intelligent Cloud Contact Center Platform?** - **Seller:** [Five9](https://www.g2.com/sellers/five9) - **Company Website:** https://www.Five9.com - **Year Founded:** 2001 - **HQ Location:** San Ramon, CA - **Twitter:** @Five9 (14,856 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/16827/ (3,058 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Customer Service Representative - **Top Industries:** Consumer Services, Financial Services - **Company Size:** 55% Mid-Market, 23% Small-Business #### What Are Five9 Intelligent Cloud Contact Center Platform's Pros and Cons? **Pros:** - Ease of Use (118 reviews) - Customer Support (85 reviews) - Helpful (85 reviews) - Features (76 reviews) - Efficiency (62 reviews) **Cons:** - Call Issues (43 reviews) - Complexity (35 reviews) - Missing Features (35 reviews) - Technical Issues (30 reviews) - Poor Customer Support (29 reviews) ### What Do G2 Reviewers Say About Five9 Intelligent Cloud Contact Center Platform? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of Five9, highlighting its intuitive interface and seamless integrations. - Users appreciate the **responsive and helpful customer support** from Five9, ensuring their concerns are prioritized and addressed promptly. - Users praise the **excellent customer support** of Five9, highlighting responsiveness and prioritization of their concerns. - Users praise the **excellent support and user-friendly interface** of Five9, enabling seamless integrations and efficient implementation. - Users find the **efficiency** of Five9 enhances workflow, making processes quick and streamlining report generation. **Cons:** - Users report **call issues** due to weak email reporting and slow SMS features, complicating the contact center experience. - Users find the platform's **complexity** challenging due to an outdated UI and a steep learning curve for effective use. - Users note a **lack of customization and missing features** , making the Five9 experience less intuitive and effective. - Users frequently experience **technical issues** like dropped calls and system glitches that disrupt their workflow. - Users often experience **poor customer support** , with slow response times and miscommunication impacting their overall experience. #### What Are Recent G2 Reviews of Five9 Intelligent Cloud Contact Center Platform? **"[Automates Interactions and Enhances Customer Experience](https://www.g2.com/survey_responses/five9-intelligent-cloud-contact-center-platform-review-11682161)"** **Rating:** 5.0/5.0 stars *— José Martín R.* [Read full review](https://www.g2.com/survey_responses/five9-intelligent-cloud-contact-center-platform-review-11682161) --- **"[Five9 a great way to communicate especially when working from home!](https://www.g2.com/survey_responses/five9-intelligent-cloud-contact-center-platform-review-5038340)"** **Rating:** 5.0/5.0 stars *— Widline N.* [Read full review](https://www.g2.com/survey_responses/five9-intelligent-cloud-contact-center-platform-review-5038340) --- #### What Are G2 Users Discussing About Five9 Intelligent Cloud Contact Center Platform? - [What is Five9 used for?](https://www.g2.com/discussions/five9-what-is-five9-used-for) - 2 comments - [What is Five9 used for?](https://www.g2.com/discussions/what-is-five9-used-for) - 1 comment - [What is the best call center software?](https://www.g2.com/discussions/what-is-the-best-call-center-software) - [How much is five9 cost?](https://www.g2.com/discussions/how-much-is-five9-cost) - [Does five9 have a mobile app?](https://www.g2.com/discussions/does-five9-have-a-mobile-app) - 2 comments ### 15. [Convin.ai](https://www.g2.com/products/convin-ai/reviews) Convin is a conversation intelligence platform that employs Generative AI to empower customer-facing teams. Designed for the dynamic environments of sales, support, and collection call centers, Convin offers AI-backed tools to track, transcribe, and analyze agent-customer interactions across calls, emails, and chats. The platform is segmented into real-time, post-call analysis, conversation insights, and customer experience suite, addressing critical challenges such as manual intervention and reactive quality assurance. 👉 Convin’s Key Products: A. CX Suite 1. AI Phone calls: Convin AI Phone Call optimizes 100% of inbound and outbound calls with virtual agents, enabling businesses to connect with thousands of leads through personalized, AI-driven voice interactions at low latency. B. Real-time Suite 1. Real-time Agent Assist: Unlock agent potential with live Agent Assist. Turn every conversation into a revenue-generating opportunity with real-time guidance. 2. Supervisor Assist: Get 100% visibility into all agent-customer conversations in real-time. Observe real-time changes in sentiment trends, track violations, and prevent escalations with Convin’s supervisor assist dashboard. C. Post-Interaction Suite: 1. Automated QA: Eliminate random sampling, human bias, and inaccurate scoring with Auto QA. Monitor every conversation, including calls, chats, and emails, to understand agent performance and assign coaching. 2. Automated Coaching: Take call center coaching one notch higher with targeted peer-to-peer automated coaching. Have a grip over call center training sessions that are auto-assigned by AI based on best-performing agent conversations. Reduce agent onboarding time by 60% and uptick annual call center ROI. 3. AI Learning Management System: Leverage agent training with a robust LMS comprising manual coaching, a knowledge base, assessments, and courses. Create customized assessments for agents, enrich the knowledge base with the required information, and track agent participation in coaching sessions. D. Voice of Customer: 1. Convin Insights: Experience a scalable voice of customer analysis that captures 100% of conversations. Not only understand customer needs but also pinpoint areas that need attention. Train agents, refine products, and cater precisely to customer expectations. 2. Conversation Behavior Analysis: Track and analyze winning and losing trends behind agent-customer interactions and leverage call behavior, action, and phrases to drive more business-winning deals. Replicate winning behavior and eliminate losing behavior to drive a successful and forward-moving business. 3. Customer Intelligence: Unleash the hidden insights within customer calls using customer intelligence. Find keywords and phrases that led to won and lost deals. Listen to customer conversations to discover competitors, objectives, product features, competition, and sentiments. E. Add-ons, 1. Quality Management System: Your one-stop solution for call listening, randomizer (for sampling), call auditing, and custom reporting. Leave audio and video comments for intuitive feedback and prompt auto-send of reports and feedback. 2. Mobile App: Experience agent performance review and coaching on the go. Convin's versatile app empowers business managers and agents alike. While managers access agent performance and conversation data, agents can improve conversation quality with swift coaching. **Average Rating:** 4.7/5.0 **Total Reviews:** 540 **How Do G2 Users Rate Convin.ai?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.3/10) - **Quality of Support:** 9.6/10 (Category avg: 9.0/10) - **Ease of Use:** 9.5/10 (Category avg: 9.0/10) - **Ease of Admin:** 9.2/10 (Category avg: 8.8/10) **Who Is the Company Behind Convin.ai?** - **Seller:** [Convin](https://www.g2.com/sellers/convin) - **Year Founded:** 2020 - **HQ Location:** Bengaluru, IN - **Twitter:** @convin (12 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/convin/ (150 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Quality Analyst, Policy Advisor - **Top Industries:** Education Management, Health, Wellness and Fitness - **Company Size:** 62% Enterprise, 32% Mid-Market #### What Are Convin.ai's Pros and Cons? **Pros:** - Ease of Use (9 reviews) - Accuracy (7 reviews) - User Interface (6 reviews) - Auditing Efficiency (5 reviews) - Auditing (4 reviews) **Cons:** - Auditing Issues (3 reviews) - Inadequate Reporting (3 reviews) - Call Issues (2 reviews) - Improvement Needed (2 reviews) - Inadequate AI Capabilities (2 reviews) ### What Do G2 Reviewers Say About Convin.ai? *AI-generated summary from verified user reviews* **Pros:** - Users find the **ease of use** of Convin.ai helpful for auditing calls and completing tasks smoothly. - Users commend the **high accuracy** of Convin.ai in capturing call details and providing reliable quality scores. - Users value the **user-friendly interface** of Convin.ai, enabling easy access to call stats and detailed insights. - Users find Convin.ai's **auditing efficiency** impressive, enjoying its user-friendly interface for effective call audits. - Users appreciate the **ease of use for auditing calls** , emphasizing its user-friendly interface and navigation for accurate data access. **Cons:** - Users face **auditing issues** with limited keyboard functionality and uncomprehensive reporting structures, impacting overall accuracy. - Users find the **inadequate reporting** features limiting, with frustrating issues in data presentation and usability. - Users experience **call flow management issues** due to ineffective keyboard use during auditing, complicating navigation. - Users feel that **improvement is needed** in the solution, assistance, and referral sections, seeking more efficiency and speed. - Users face **inadequate AI capabilities** , struggling with keyboard usage and accuracy during data capturing and audits. #### What Are Recent G2 Reviews of Convin.ai? **"[Rapid Innovation and Tailored Automation with Convin](https://www.g2.com/survey_responses/convin-ai-review-12889807)"** **Rating:** 4.0/5.0 stars *— Verified User in Financial Services* [Read full review](https://www.g2.com/survey_responses/convin-ai-review-12889807) --- **"[Best AI for Customer Conversations](https://www.g2.com/survey_responses/convin-ai-review-12704239)"** **Rating:** 4.5/5.0 stars *— Anand P.* [Read full review](https://www.g2.com/survey_responses/convin-ai-review-12704239) --- #### What Are G2 Users Discussing About Convin.ai? - [What is Convin.ai used for?](https://www.g2.com/discussions/what-is-convin-ai-used-for) - 2 comments ### 16. [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes. www.nice.com **Average Rating:** 4.3/5.0 **Total Reviews:** 1,604 **How Do G2 Users Rate NiCE CXone?** - **Has the product been a good partner in doing business?:** 8.2/10 (Category avg: 9.3/10) - **Quality of Support:** 8.3/10 (Category avg: 9.0/10) - **Ease of Use:** 8.7/10 (Category avg: 9.0/10) - **Ease of Admin:** 8.3/10 (Category avg: 8.8/10) **Who Is the Company Behind NiCE CXone?** - **Seller:** [NiCE](https://www.g2.com/sellers/nice) - **Year Founded:** 1986 - **HQ Location:** Hoboken, New Jersey - **Twitter:** @NICELtd (14,655 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/nice-systems/ (14,099 employees on LinkedIn®) - **Ownership:** NASDAQ: NICE **Who Uses This Product?** - **Who Uses This:** Customer Service Representative, Supervisor - **Top Industries:** Consumer Services, Information Technology and Services - **Company Size:** 52% Mid-Market, 34% Enterprise #### What Are NiCE CXone's Pros and Cons? **Pros:** - Ease of Use (29 reviews) - Features (21 reviews) - Efficiency (20 reviews) - Helpful (16 reviews) - Intuitive (13 reviews) **Cons:** - Call Issues (12 reviews) - Technical Issues (11 reviews) - Missing Features (10 reviews) - Poor Customer Support (10 reviews) - Delays (8 reviews) ### What Do G2 Reviewers Say About NiCE CXone? *AI-generated summary from verified user reviews* **Pros:** - Users value the **intuitive interface** of NiCE CXone, which simplifies onboarding and enhances user experience significantly. - Users value the **intuitive interface and powerful features** of NiCE CXone, enhancing both employee training and customer service. - Users value the **efficiency** of NiCE CXone, highlighting its intuitive interface and powerful tools for streamlined operations. - Users value the **intuitive interface** of NiCE CXone, making it easy for new employees to adapt quickly. - Users appreciate the **intuitive interface** of NiCE CXone, making it easy for new employees to navigate and utilize. **Cons:** - Users report frequent **call issues** with NiCE CXone, including dropped calls and difficulties in changing agent status. - Users experience **technical issues** including lag, crashes, and outages, impacting training and service level agreements. - Users are frustrated with the **missing features** in NiCE CXone, hindering training and quality assurance processes. - Users report **poor customer support** in NiCE CXone, facing challenges in reaching out and receiving timely assistance. - Users experience **delays** in information and support responses, which makes using NiCE CXone frustrating at times. #### What Are Recent G2 Reviews of NiCE CXone? **"[Cxone Simplifies Calling and Scheduling in One Place](https://www.g2.com/survey_responses/nice-cxone-review-12717141)"** **Rating:** 4.5/5.0 stars *— Nilesh S.* [Read full review](https://www.g2.com/survey_responses/nice-cxone-review-12717141) --- **"[Reliable and Efficient Customer Experience Platform](https://www.g2.com/survey_responses/nice-cxone-review-11739091)"** **Rating:** 4.5/5.0 stars *— Alex L.* [Read full review](https://www.g2.com/survey_responses/nice-cxone-review-11739091) --- #### What Are G2 Users Discussing About NiCE CXone? - [How does NICE CXone enhance customer service, and what features should a new user focus on for maximum impact?](https://www.g2.com/discussions/how-does-nice-cxone-enhance-customer-service-and-what-features-should-a-new-user-focus-on-for-maximum-impact) - [What is NICE CXone used for?](https://www.g2.com/discussions/what-is-nice-cxone-used-for) - 1 comment - [What does NICE inContact do?](https://www.g2.com/discussions/what-does-nice-incontact-do) - [When did nice acquire inContact?](https://www.g2.com/discussions/when-did-nice-acquire-incontact) - [What is inContact?](https://www.g2.com/discussions/what-is-incontact) ### 17. [Level AI](https://www.g2.com/products/level-ai/reviews) Level AI is the intelligence and orchestration layer for customer experience. We analyze 100% of customer interactions across voice, chat, email, and messaging to turn unstructured conversations into measurable insights and automation. From Voice of Customer and journey insights to automated quality, real-time coaching, and AI agents, Level AI helps teams improve customer outcomes, operational performance, and profitable growth. **Average Rating:** 4.6/5.0 **Total Reviews:** 207 **How Do G2 Users Rate Level AI?** - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.3/10) - **Quality of Support:** 9.0/10 (Category avg: 9.0/10) - **Ease of Use:** 8.9/10 (Category avg: 9.0/10) - **Ease of Admin:** 9.0/10 (Category avg: 8.8/10) **Who Is the Company Behind Level AI?** - **Seller:** [Level AI](https://www.g2.com/sellers/level-ai) - **Company Website:** https://thelevel.ai/ - **Year Founded:** 2018 - **HQ Location:** Mountain View, US - **Twitter:** @TheLevelAI (204 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/level-ai (212 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Quality Analyst, Supervisor - **Top Industries:** Consumer Services, Food & Beverages - **Company Size:** 56% Mid-Market, 32% Enterprise #### What Are Level AI's Pros and Cons? **Pros:** - Ease of Use (60 reviews) - Helpful (39 reviews) - User Interface (34 reviews) - Efficiency (32 reviews) - Accuracy (27 reviews) **Cons:** - Inaccuracy (17 reviews) - Slow Performance (14 reviews) - Accuracy Issues (11 reviews) - Translation Accuracy (11 reviews) - AI Inaccuracy (8 reviews) ### What Do G2 Reviewers Say About Level AI? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** with Level AI, enjoying a clean, intuitive interface and straightforward navigation. - Users praise the **helpfulness** of Level AI in improving customer service and streamlining data analysis efforts. - Users appreciate the **intuitive and user-friendly interface** of Level AI, making it easy to track performance efficiently. - Users praise the **increased efficiency** of Level AI, streamlining customer support and enhancing communication analysis. - Users value the **accuracy** of Level AI, enhancing customer interactions with impressive, context-aware responses. **Cons:** - Users report **inaccuracy in AI QA scores** , leading to frustration and delays in monitoring agent performance. - Users experience **slow performance** with Level AI, particularly with delayed updates and instascore calculations hindering timely feedback. - Users express concern over **accuracy issues** with Level AI's scoring and evaluation processes, affecting monitoring efficiency. - Users report occasional **translation accuracy issues** with Level AI, especially concerning accents and context interpretation. - Users face challenges with **AI inaccuracies** , affecting call grading and performance monitoring due to delays and data issues. #### What Are Recent G2 Reviews of Level AI? **"[Our Level AI Partnership has been a magical experience!](https://www.g2.com/survey_responses/level-ai-review-13022467)"** **Rating:** 4.5/5.0 stars *— Aaron H.* [Read full review](https://www.g2.com/survey_responses/level-ai-review-13022467) --- **"[Efficient Call Review with Handy Transcription, Needs Enhanced Details](https://www.g2.com/survey_responses/level-ai-review-11320627)"** **Rating:** 4.0/5.0 stars *— Verified User in Consumer Services* [Read full review](https://www.g2.com/survey_responses/level-ai-review-11320627) --- #### What Are G2 Users Discussing About Level AI? - [What is LevelAI used for?](https://www.g2.com/discussions/what-is-levelai-used-for) - 1 comment ### 18. [Observe.AI](https://www.g2.com/products/observe-ai/reviews) Observe.AI is the AI Agents platform for customer experience, designed to help organizations deliver faster, smarter, and more efficient customer service at scale. The platform enables businesses to deploy specialized AI agents that autonomously execute work across the full CX lifecycle—from handling customer conversations to supporting frontline teams and optimizing operations. Each AI agent is purpose-built for a specific role, equipped to understand context, make decisions, take action, and continuously improve outcomes. This allows organizations to increase resolution speed, elevate service quality, and reduce operational costs while empowering your frontline team to focus on higher-value work. Built on a CX-native foundation, Observe.AI works with global brands, like DoorDash, Transcarent, Affordable Care, Signify Health, and Verida, to improve customer satisfaction, boost productivity, and deliver consistent, scalable performance across every customer interaction. **Average Rating:** 4.6/5.0 **Total Reviews:** 217 **How Do G2 Users Rate Observe.AI?** - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.3/10) - **Quality of Support:** 9.2/10 (Category avg: 9.0/10) - **Ease of Use:** 9.2/10 (Category avg: 9.0/10) - **Ease of Admin:** 9.2/10 (Category avg: 8.8/10) **Who Is the Company Behind Observe.AI?** - **Seller:** [Observe.AI](https://www.g2.com/sellers/observe-ai) - **Company Website:** https://observe.ai - **Year Founded:** 2017 - **HQ Location:** San Francisco, California - **Twitter:** @observeAI (1,521 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/18090845/ (342 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Assistant Quality Assurance, Quality Analyst - **Top Industries:** Consumer Services, Outsourcing/Offshoring - **Company Size:** 66% Mid-Market, 22% Small-Business #### What Are Observe.AI's Pros and Cons? **Pros:** - Ease of Use (26 reviews) - Efficiency (20 reviews) - Helpful (19 reviews) - Artificial Intelligence (16 reviews) - Coaching (16 reviews) **Cons:** - Accuracy Issues (16 reviews) - Inaccuracy (15 reviews) - Inaccurate Data Analysis (12 reviews) - Call Issues (7 reviews) - Missing Features (7 reviews) ### What Do G2 Reviewers Say About Observe.AI? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Observe.AI, finding it efficient and effective for reporting and insights. - Users value the **efficiency** of Observe.AI, streamlining performance analysis and enhancing customer interactions effortlessly. - Users find Observe.AI **extremely helpful** for analyzing calls, coaching, and enhancing collaboration with team members. - Users praise the **advanced AI features** of Observe.AI, enhancing agent performance and simplifying customer interaction analysis. - Users appreciate the **advanced coaching features** of Observe.AI, enhancing agent performance through insightful analytics and suggestions. **Cons:** - Users experience **accuracy issues** with Observe.AI, facing problems with incomplete transcripts and misapplied word detection. - Users face **inaccuracy issues** with transcripts, leading to incomplete or incorrect verbatim from calls. - Users express frustration with **inaccurate data analysis** , citing unreliable detection and poor implementation leading to a lack of trust. - Users report **call issues** with Observe.AI, citing missed captures, poor audio handling, and unreliable keyword matching. - Users express concerns about **missing features** and limited language support, hindering the platform's potential. #### What Are Recent G2 Reviews of Observe.AI? **"[Turns Customer Conversations into Actionable Coaching Insights](https://www.g2.com/survey_responses/observe-ai-review-12263611)"** **Rating:** 5.0/5.0 stars *— Elizabeth H.* [Read full review](https://www.g2.com/survey_responses/observe-ai-review-12263611) --- **"[Faster and more efficient quality assessments](https://www.g2.com/survey_responses/observe-ai-review-13064474)"** **Rating:** 4.5/5.0 stars *— Guadalupe Gilberto X.* [Read full review](https://www.g2.com/survey_responses/observe-ai-review-13064474) --- #### What Are G2 Users Discussing About Observe.AI? - [What is Observe.AI used for?](https://www.g2.com/discussions/what-is-observe-ai-used-for) ### 19. [Balto](https://www.g2.com/products/balto/reviews) Balto is the AI workforce for the contact center. Balto delivers a complete contact center solution in a single license, uniting best-in-class Agent Assist, QA, Compliance, Coaching, Notes, and Insights in one cohesive platform. The result is value at every level of the organization: agents perform better, QA teams eliminate manual reviews, supervisors can coach at scale, and executive leaders gain clear visibility into conversation-driven business trends. Top-performing contact centers rely on Balto to protect revenue, reduce compliance risk, and improve customer experiences. To date, Balto has guided 500M+ conversations, supports 300+ customers, and leads our G2 category with 500+ five-star reviews. Products Include: - Real-Time Guidance (Agent Assist): Balto automatically provides agents with resources in real-time. - Quality Assurance: Balto automatically scores interactions. - Compliance: Balto automatically flags compliance issues. - Coaching: Balto automatically surfaces and delivers coaching recommendations. - Notes: Balto automatically summarizes conversations. - Insights: Balto automatically extracts insights from conversation data. **Average Rating:** 4.8/5.0 **Total Reviews:** 577 **How Do G2 Users Rate Balto?** - **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 9.3/10) - **Quality of Support:** 9.6/10 (Category avg: 9.0/10) - **Ease of Use:** 9.6/10 (Category avg: 9.0/10) - **Ease of Admin:** 9.4/10 (Category avg: 8.8/10) **Who Is the Company Behind Balto?** - **Seller:** [Balto](https://www.g2.com/sellers/balto) - **Company Website:** https://www.balto.ai/ - **Year Founded:** 2017 - **HQ Location:** St Louis, US - **Twitter:** @balto_ai (243 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/16265721/ (162 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Medicare Sales Representative, MSR - **Top Industries:** Insurance, Consumer Services - **Company Size:** 48% Mid-Market, 24% Enterprise #### What Are Balto's Pros and Cons? **Pros:** - Ease of Use (49 reviews) - Helpful (48 reviews) - Accuracy (22 reviews) - Call Recording (16 reviews) - Customer Support (16 reviews) **Cons:** - Call Issues (20 reviews) - Accuracy Issues (12 reviews) - AI Inaccuracy (11 reviews) - Missing Features (9 reviews) - Pop-up Issues (7 reviews) ### What Do G2 Reviewers Say About Balto? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Balto, enhancing their performance and simplifying access to notes and calls. - Users find Balto's **time-saving features** invaluable, significantly reducing manual work and enhancing call efficiency. - Users praise Balto for its **accuracy** , highlighting valuable features that improve call outcomes and overall performance. - Users appreciate the **accurate call recording features** of Balto, enhancing their call management with detailed and clear summaries. - Users praise Balto's **immediate support and guidance** , significantly enhancing client communication and staff training efficiency. **Cons:** - Users face **call issues** with Balto, including bugs and recording inaccuracies, affecting overall usability and efficiency. - Users experience **accuracy issues** with Balto, noting vagueness and difficulty in capturing important parts of conversations. - Users find Balto's suggestions can be **too vague and inaccurate** , impacting the clarity of their conversations. - Users express frustration over **missing features** , such as dynamic prompt issues and lack of scrolling options. - Users often face **pop-up issues** with Balto, as they disrupt focus and complicate user interactions during calls. #### What Are Recent G2 Reviews of Balto? **"[The Pros and Cons of using Balto.](https://www.g2.com/survey_responses/balto-review-9832751)"** **Rating:** 4.0/5.0 stars *— Eric M.* [Read full review](https://www.g2.com/survey_responses/balto-review-9832751) --- **"[Balto Keeps Calls Confident, Compliant, and Natural with Real-Time Coaching](https://www.g2.com/survey_responses/balto-review-12794530)"** **Rating:** 5.0/5.0 stars *— Schantera M.* [Read full review](https://www.g2.com/survey_responses/balto-review-12794530) --- #### What Are G2 Users Discussing About Balto? - [What is Balto used for?](https://www.g2.com/discussions/what-is-balto-used-for) ### 20. [evaluagent](https://www.g2.com/products/evaluagent/reviews) evaluagent gives contact centers a single platform for AutoQA and Conversation Intelligence – so you can score every interaction automatically, uncover what's really happening across your customer conversations, and take action that actually improves performance. Built around AutoQA at its core, evaluagent scores every interaction automatically from day one. Add Conversation Intelligence and you unlock a deeper layer of insight – understanding not just how conversations are handled, but what they reveal about your customers, your processes, and where to act next. And as AI agents become part of your operation, evaluagent's AI Agent Observability gives you the same visibility and governance across automated interactions that you already have for your human team. Get up and running quickly Connect evaluagent to your existing tech stack in minutes. We integrate with Five9, Genesys, 8x8, Salesforce, Intercom, Talkdesk, Amazon Connect, Puzzel, Freshdesk, Aircall, and more – so you're not starting from scratch. An intuitive interface means your team can hit the ground running, with dashboards and reports that are easy to understand and share. Need to push data further? Connect seamlessly to Power BI, Tableau, Looker, Metabase, and more. Score 100% of interactions automatically Handle growing conversation volumes without growing your team. Fully customizable AI scorecards evaluate every interaction across every channel, automatically flagging priority conversations for human review where it matters most. Turn conversations into intelligence Analyze every call, chat, email, and more to identify patterns, understand root causes, and predict CX trends – all without manual effort. Insights are easy to share across teams so everyone's working from the same picture. Improve agent performance, consistently Objective, consistent scoring across all channels – paired with an integrated LMS – means coaching is targeted, timely, and fair. Whether you're developing human agents or AI ones, evaluagent helps your team improve continuously, not just reactively. Build a culture agents actually want to be part of Fair evaluations, gamified recognition, and personalized feedback give agents a clear sense of how they're doing and where they're headed. Better engagement leads to better retention – and better experiences for your customers. **Average Rating:** 4.5/5.0 **Total Reviews:** 437 **How Do G2 Users Rate evaluagent?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.3/10) - **Quality of Support:** 9.1/10 (Category avg: 9.0/10) - **Ease of Use:** 8.9/10 (Category avg: 9.0/10) - **Ease of Admin:** 9.1/10 (Category avg: 8.8/10) **Who Is the Company Behind evaluagent?** - **Seller:** [EvaluAgent](https://www.g2.com/sellers/evaluagent) - **Company Website:** https://www.evaluagent.com/ - **Year Founded:** 2012 - **HQ Location:** Middlesbrough, GB - **Twitter:** @evaluagent (1,109 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2505438/ (56 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Ambassador, Quality Assurance Manager - **Top Industries:** Financial Services, Consumer Services - **Company Size:** 64% Mid-Market, 17% Enterprise #### What Are evaluagent's Pros and Cons? **Pros:** - Ease of Use (81 reviews) - Helpful (39 reviews) - User Interface (34 reviews) - Improvement (24 reviews) - Navigation Ease (24 reviews) **Cons:** - Missing Features (15 reviews) - Layout Issues (14 reviews) - Not Intuitive (13 reviews) - Complexity (12 reviews) - Filtering Issues (12 reviews) ### What Do G2 Reviewers Say About evaluagent? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of evaluagent, enjoying clear checklists and user-friendly feedback options. - Users find EvaluAgent **incredibly helpful and user-friendly** , appreciating its insightful features and easy data management. - Users appreciate the **user-friendly interface** of evaluagent, which enhances their learning and motivates performance effectively. - Users value the **intuitive interface** of EvaluAgent, making phone call reviews and customer service improvement effortless. - Users appreciate the **easy navigation** of EvaluAgent, allowing effortless access to feedback and insights. **Cons:** - Users feel the lack of **key features** in Evaluagent limits its effectiveness as a comprehensive QA solution. - Users find the **layout issues** of EvaluAgent hinder navigation and overall user experience, especially on mobile devices. - Users find EvaluAgent's interface **not intuitive** , making navigation challenging, especially for newcomers, due to its clunky design. - Users find the **complexity of advanced features** in Evaluagent overwhelming, making it challenging for new users to navigate. - Users experience **filtering issues** with Evaluagent, finding the current system confusing and limiting for basic reporting needs. #### What Are Recent G2 Reviews of evaluagent? **"[Combines Automation with Actionable Insights for QA](https://www.g2.com/survey_responses/evaluagent-review-12574995)"** **Rating:** 5.0/5.0 stars *— Wilson L.* [Read full review](https://www.g2.com/survey_responses/evaluagent-review-12574995) --- **"[User-Friendly Features That Transformed Our Call Center Operations](https://www.g2.com/survey_responses/evaluagent-review-13017982)"** **Rating:** 4.5/5.0 stars *— Imelda L.* [Read full review](https://www.g2.com/survey_responses/evaluagent-review-13017982) --- #### What Are G2 Users Discussing About evaluagent? - [What is EvaluAgent used for?](https://www.g2.com/discussions/what-is-evaluagent-used-for) - 2 comments ### 21. [Invoca](https://www.g2.com/products/invoca/reviews) Which of your campaigns drive the best phone leads? Are you losing sales because of bad call experiences? Are you getting credit for all of your conversions? Invoca helps businesses drive revenue growth by unlocking new data from calls, so they can acquire and retain more customers for less money. With Invoca's revenue execution platform, businesses are driving unbelievable results: • Marketing teams — like the one at Rogers Communications — are driving up lead quality and driving down acquisition costs by 82% • Contact centers — like the one at MoneySolver — are boosting agent performance and conversion rates by 100% • Multi-location businesses — like Renewal by Andersen — are increasing appointments set over the phone by nearly 50% Invoca is trusted by the world’s top brands, including AutoNation, Flagstar Bank, Mayo Clinic, Orkin, Subaru, and Verizon, as well as: • 6 of the top 10 US health systems • 4 of the top 6 US mortgage lenders • 5 of the top 10 US property & casualty insurance companies • 5 of the top 7 US telecommunications companies To see more customer results, visit www.invoca.com/customers. **Average Rating:** 4.5/5.0 **Total Reviews:** 926 **How Do G2 Users Rate Invoca?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.3/10) - **Quality of Support:** 9.1/10 (Category avg: 9.0/10) - **Ease of Use:** 8.4/10 (Category avg: 9.0/10) - **Ease of Admin:** 8.3/10 (Category avg: 8.8/10) **Who Is the Company Behind Invoca?** - **Seller:** [Invoca](https://www.g2.com/sellers/invoca) - **Company Website:** https://www.invoca.com/ - **Year Founded:** 2008 - **HQ Location:** Santa Barbara, CA - **Twitter:** @Invoca (4,204 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/210676/ (387 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Digital Marketing Manager, Marketing Manager - **Top Industries:** Marketing and Advertising, Hospital & Health Care - **Company Size:** 38% Small-Business, 33% Mid-Market #### What Are Invoca's Pros and Cons? **Pros:** - Helpful (28 reviews) - Ease of Use (25 reviews) - Analytics (23 reviews) - Customer Support (20 reviews) - Attribution Accuracy (19 reviews) **Cons:** - Learning Curve (9 reviews) - Missing Features (9 reviews) - Call Issues (8 reviews) - Complexity (8 reviews) - Complex Setup (8 reviews) ### What Do G2 Reviewers Say About Invoca? *AI-generated summary from verified user reviews* **Pros:** - Users value the **excellent support** from Invoca, particularly the dedicated Customer Success Specialists guiding their success. - Users find the **ease of navigation** on Invoca enhances their experience and boosts marketing effectiveness significantly. - Users appreciate the **insightful analytics** of Invoca, enhancing understanding of customer interactions and optimizing marketing efforts. - Users highlight the **thorough and responsive customer support** at Invoca, enhancing their overall experience significantly. - Users value the **attribution accuracy** of Invoca, enhancing marketing decisions and optimizing spending effectively. **Cons:** - Users find the **learning curve steep** , wishing for a better training system to enhance user experience and efficiency. - Users find the **missing features** of Invoca limiting, especially regarding language support and integration complexities. - Users report **call issues** with Invoca, including a lack of Spanish support and connectivity problems with Microsoft Ads. - Users find **reporting setup and integrations complex** , leading to challenges in customization and functionality scaling. - Users find the **complex setup** of Invoca challenging, requiring time and effort to align with existing systems. #### What Are Recent G2 Reviews of Invoca? **"[Smarter Call Routing and Campaign Tracking That Boosts Efficiency](https://www.g2.com/survey_responses/invoca-review-12640140)"** **Rating:** 4.5/5.0 stars *— Prajwal E.* [Read full review](https://www.g2.com/survey_responses/invoca-review-12640140) --- **"[Deep Call Insights and Proactive Support That Elevate Our Media Strategy](https://www.g2.com/survey_responses/invoca-review-12570137)"** **Rating:** 5.0/5.0 stars *— Verified User in Telecommunications* [Read full review](https://www.g2.com/survey_responses/invoca-review-12570137) --- #### What Are G2 Users Discussing About Invoca? - [What is Invoca used for?](https://www.g2.com/discussions/what-is-invoca-used-for) ### 22. [WhatConverts](https://www.g2.com/products/whatconverts/reviews) WhatConverts is an all-in-one lead tracking software for marketing agencies and their clients. WhatConverts automatically shows marketers and business owners how well their marketing is working. Use WhatConverts for call tracking, form tracking, and chat tracking for all leads. For PPC ads, WhatConverts offers keyword call tracking that reveals which campaigns work best. WhatConverts also has robust lead management and lead reporting. It's more than just call tracking software; it's a complete lead tracking, managing and reporting dashboard. **Average Rating:** 4.9/5.0 **Total Reviews:** 309 **How Do G2 Users Rate WhatConverts?** - **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.3/10) - **Quality of Support:** 9.9/10 (Category avg: 9.0/10) - **Ease of Use:** 9.2/10 (Category avg: 9.0/10) - **Ease of Admin:** 9.4/10 (Category avg: 8.8/10) **Who Is the Company Behind WhatConverts?** - **Seller:** [WhatConverts](https://www.g2.com/sellers/whatconverts) - **Company Website:** https://www.whatconverts.com - **Year Founded:** 2014 - **HQ Location:** Charlotte, NC - **Twitter:** @whatconverts (273 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/9313296/ (43 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, CEO - **Top Industries:** Marketing and Advertising, Construction - **Company Size:** 87% Small-Business, 12% Mid-Market #### What Are WhatConverts's Pros and Cons? **Pros:** - Customer Support (89 reviews) - Helpful (71 reviews) - Ease of Use (61 reviews) - Easy Setup (37 reviews) - Positive Experience (34 reviews) **Cons:** - Expensive (17 reviews) - Missing Features (13 reviews) - Learning Curve (12 reviews) - Integration Issues (10 reviews) - Learning Difficulty (9 reviews) ### What Do G2 Reviewers Say About WhatConverts? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **outstanding customer support** from WhatConverts, highlighting their quick responses and knowledgeable assistance. - Users praise the **outstanding support** from WhatConverts, highlighting their knowledge and responsiveness in resolving issues. - Users find WhatConverts to have an **intuitive and straightforward interface** , enhancing their overall experience and efficiency. - Users find the **easy setup** of WhatConverts extremely convenient, resulting in a smooth onboarding experience. - Users admire the **exceptional customer service** of WhatConverts, appreciating prompt assistance and genuine support throughout their experience. **Cons:** - Users note that WhatConverts is **expensive** , yet praise its quality and supportive customer service as worthwhile. - Users express a desire for **enhanced lead segmentation features** in WhatConverts to improve their understanding of prospects. - Users find a **steep learning curve** with WhatConverts, as advanced features may overwhelm beginners despite great support. - Users face **integration issues** with WhatConverts, desiring more direct connections and clearer support for existing tools. - Users often find **learning difficulty** with WhatConverts due to complex features and the need for better guidance. #### What Are Recent G2 Reviews of WhatConverts? **"[WhatConverts has been great! It allows us to track conversions across multiple platforms!](https://www.g2.com/survey_responses/whatconverts-review-6796323)"** **Rating:** 5.0/5.0 stars *— Yasser G.* [Read full review](https://www.g2.com/survey_responses/whatconverts-review-6796323) --- **"[Excellent User Experience with Highly Responsive Support](https://www.g2.com/survey_responses/whatconverts-review-12781413)"** **Rating:** 5.0/5.0 stars *— Zavier D.* [Read full review](https://www.g2.com/survey_responses/whatconverts-review-12781413) --- #### What Are G2 Users Discussing About WhatConverts? - [What is WhatConverts used for?](https://www.g2.com/discussions/what-is-whatconverts-used-for) - 1 comment ### 23. [Sprinklr Service](https://www.g2.com/products/sprinklr-service/reviews) Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers real-time actionable & scalable insights – eliminating the need for any other point solution. - Enables customers to interact with your brand on their preferred channel for consistent brand experience leading to customer delight. - Empowers agents with unified/360 customer view and recommends the most relevant responses with the power of AI to improve agent productivity and experience. - Provides meaningful and actionable insights to supervisors to drive growth and operational excellence - Helps leaders uncover opportunities for growth, transformation and innovation through real- time contact center insights scalable across the enterprise. **Average Rating:** 4.3/5.0 **Total Reviews:** 675 **How Do G2 Users Rate Sprinklr Service?** - **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.3/10) - **Quality of Support:** 8.1/10 (Category avg: 9.0/10) - **Ease of Use:** 8.3/10 (Category avg: 9.0/10) - **Ease of Admin:** 8.1/10 (Category avg: 8.8/10) **Who Is the Company Behind Sprinklr Service?** - **Seller:** [Sprinklr](https://www.g2.com/sellers/sprinklr) - **Company Website:** https://www.sprinklr.com - **Year Founded:** 2009 - **HQ Location:** New York - **Twitter:** @Sprinklr (38,047 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/399351/ (4,380 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Social Media Manager, Community Manager - **Top Industries:** Consumer Services, Marketing and Advertising - **Company Size:** 41% Enterprise, 30% Mid-Market #### What Are Sprinklr Service's Pros and Cons? **Pros:** - Ease of Use (81 reviews) - Features (64 reviews) - Helpful (52 reviews) - Efficiency (47 reviews) - Customer Support (37 reviews) **Cons:** - Complexity (29 reviews) - Learning Curve (27 reviews) - Missing Features (26 reviews) - Slow Loading (23 reviews) - Steep Learning Curve (21 reviews) ### What Do G2 Reviewers Say About Sprinklr Service? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Sprinklr Service, finding it a simple yet powerful tool for improving CX. - Users love the **user-friendly interface** of Sprinklr, making social media management effortless and efficient. - Users value the **professional and cooperative team** behind Sprinklr, enhancing their experience with skilled support and services. - Users value the **efficiency** of Sprinklr Service, enjoying seamless management of all channels in one interface. - Users value the **excellent customer support** from Sprinklr Service, praising its responsiveness and commitment to user experience. **Cons:** - Users find the platform's **complexity overwhelming** , particularly for smaller teams and new users requiring extensive training. - Users experience a **steep learning curve** with Sprinklr Service, requiring considerable training for effective platform usage. - Users experience **missing features** with Sprinklr Service, requiring native posting and facing performance issues during multi-tab use. - Users experience **slow loading** times with Sprinklr Service, impacting efficiency and usability during critical tasks. - Users face a **steep learning curve** with Sprinklr Service, making it challenging for new or small teams to adapt. #### What Are Recent G2 Reviews of Sprinklr Service? **"[Love the features!](https://www.g2.com/survey_responses/sprinklr-service-review-11373889)"** **Rating:** 4.0/5.0 stars *— Megan L.* [Read full review](https://www.g2.com/survey_responses/sprinklr-service-review-11373889) --- **"[Streamlines Social Media Management Perfectly](https://www.g2.com/survey_responses/sprinklr-service-review-8587157)"** **Rating:** 5.0/5.0 stars *— Waqar A.* [Read full review](https://www.g2.com/survey_responses/sprinklr-service-review-8587157) --- ### 24. [Avaya Contact Center](https://www.g2.com/products/avaya-contact-center/reviews) Avaya Contact Center is delivered through Avaya Infinity, a cloud-native platform designed to orchestrate seamless customer experiences across all channels. Built on a modern microservices architecture with open AI orchestration, Avaya Infinity enables organizations to intelligently manage voice, digital, email, and messaging interactions. It provides dynamic routing, AI-powered automation, and real-time orchestration—with the unique flexibility to deploy fully in the cloud, on-premises, or in a hybrid environment. Core Capabilities: Voice Handling: Intelligent routing, real-time transcription, smart-search call recording, noise cancellation, callback support, and browser-based WebRTC calling via OmniSDK. Digital Channels: Feature-rich web chat (read receipts, typing indicators, interactive buttons), Microsoft 365 email integration, and messaging across key consumer platforms. Workflow Orchestration: Low-code/no-code workflow design, AI-generated workflows, SLA-based dynamic queueing, and secure PCI execution to automate end-to-end customer journeys. Agent Desktop: A unified, browser-based client featuring seamless CRM integration, screenpops, click-to-dial, and customizable UI through Infinity Elements. Outbound Campaigns: Fully automated voice, SMS, and email outreach with Predictive, Progressive, and Preview dialing modes. Analytics & Reporting: Real-time dashboards, historical supervisor tools, and advanced business intelligence powered by a Databricks data lakehouse architecture. AI & Technology Foundation: Tandem Care (Agentic AI): Bespoke AI assistants that seamlessly collaborate with human agents, augmenting their capabilities to make them up to 10x more productive while preserving the human touch. Model Context Protocol (MCP): Enables open AI orchestration, allowing organizations to securely connect any AI model with internal tools and APIs without vendor lock-in. AI Performance Index (APIx): A comprehensive set of value-driven KPIs that measure the real-world impact and effectiveness of AI within your contact center. Flexible Deployment Models: Cloud: A fully managed, cloud-native platform delivering the complete Infinity capability set with zero on-premises infrastructure required. Hybrid: Combines cloud-hosted Infinity with existing on-premises infrastructure, allowing enterprises to protect legacy investments or sensitive data while adding modern digital capabilities. On-Premises: The full Infinity stack re-platformed to run in the customer's data center, designed for regulated industries with strict data sovereignty mandates. Key Benefits: True Omnichannel: Unbroken context and orchestration across voice, email, chat, SMS, and outbound touchpoints. Open Architecture: API-first design seamlessly integrates with any CRM, ERP, HRM, or back-office system. Operational Efficiency: Intelligent routing, automated workflows, and smart self-service dramatically reduce handle times and boost first-contact resolution. Continuous Innovation: A microservices foundation ensures zero-downtime upgrades and seamless scalability. Summary: Avaya Contact Center through Avaya Infinity serves mid-market to large enterprises seeking to modernize customer engagement without compromising on architectural control. It is ideal for organizations—particularly those in highly regulated industries—that require true omnichannel orchestration, advanced AI automation, and the flexibility to choose their exact deployment model. **Average Rating:** 4.1/5.0 **Total Reviews:** 153 **How Do G2 Users Rate Avaya Contact Center?** - **Has the product been a good partner in doing business?:** 7.9/10 (Category avg: 9.3/10) - **Quality of Support:** 8.2/10 (Category avg: 9.0/10) - **Ease of Use:** 8.4/10 (Category avg: 9.0/10) - **Ease of Admin:** 7.8/10 (Category avg: 8.8/10) **Who Is the Company Behind Avaya Contact Center?** - **Seller:** [Avaya](https://www.g2.com/sellers/avaya) - **Year Founded:** 2000 - **HQ Location:** Morristown, NJ - **Twitter:** @Avaya (36,704 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1494/ (11,775 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Telecom engineer - **Top Industries:** Telecommunications, Information Technology and Services - **Company Size:** 52% Enterprise, 34% Mid-Market #### What Are Avaya Contact Center's Pros and Cons? **Pros:** - Calling Features (2 reviews) - Analytics (1 reviews) - Call Quality (1 reviews) - Connectivity (1 reviews) - Ease of Use (1 reviews) **Cons:** - Complexity (1 reviews) - Customization Difficulty (1 reviews) - Difficult Implementation (1 reviews) - Difficult Setup (1 reviews) - Error Handling (1 reviews) ### What Do G2 Reviewers Say About Avaya Contact Center? *AI-generated summary from verified user reviews* **Pros:** - Users value the **robust enterprise voice and reporting capabilities** of Avaya Contact Center, enhancing call management efficiency. - Users value the **robust reporting** capabilities of Avaya Contact Center, enhancing their enterprise voice experience. - Users highlight the **excellent call quality** of Avaya Contact Center, enhancing communication and reporting capabilities. - Users value the **flexible connectivity** of Avaya Contact Center, enabling seamless inbound and outbound calls from any location. - Users value the **ease of use** of Avaya Contact Center, appreciating its straightforward and uncomplicated features. **Cons:** - Users find the **complexity** in deployment, configurations, and integrations of Avaya Contact Center challenging and time-consuming. - Users find the **customization difficulty** of Avaya Contact Center a challenge due to its complexity in deployment and integration. - Users report that the **difficult implementation** of Avaya Contact Center leads to challenges in deployment and integration. - Users often face **difficult setup** challenges with Avaya Contact Center due to its complexity in deployment and configurations. - Users consistently experience **authentication errors and static line issues** that hinder efficient communication in Avaya Contact Center. #### What Are Recent G2 Reviews of Avaya Contact Center? **"[Value for money](https://www.g2.com/survey_responses/avaya-contact-center-review-11691627)"** **Rating:** 5.0/5.0 stars *— Gandhi S.* [Read full review](https://www.g2.com/survey_responses/avaya-contact-center-review-11691627) --- **"[User-Friendly Platform, But Outdated Appearance](https://www.g2.com/survey_responses/avaya-contact-center-review-11822093)"** **Rating:** 4.0/5.0 stars *— Athena M.* [Read full review](https://www.g2.com/survey_responses/avaya-contact-center-review-11822093) --- ### 25. [Puzzel CX Platform](https://www.g2.com/products/puzzel-cx-platform/reviews) Puzzel is a leading European provider of cloud contact centre solutions, offering a customer-centric, AI-powered CX ecosystem designed to give organisations full control and visibility over the entire customer journey. In a world where contact centres face increasing pressure from agent attrition, rising customer expectations, and growing operational costs, many leaders find themselves stuck with outdated systems and disconnected tools. Puzzel changes that by: \* Unifying Processes \* Centralising Data \* Automating Routine Tasks \* Scaling Flexibly To meet modern customer service demands — helping CX teams deliver faster, more consistent, and more personalised support. Puzzel’s AI-driven platform brings together a powerful set of solutions, including a fully integrated: \* Omnichannel Cloud Contact Centre \* Conversational Intelligence to analyse customer interactions and uncover actionable insights \* Virtual Agents across - Chat - Email - Voice \* Workforce Management to optimise: - Scheduling - Forecasting - Agent engagement We believe in striking the right balance between smart technology and the human touch. Our solutions are built to empower CX teams with the right information, tools and support to work more efficiently, focus their time where it matters most: on the meaningful, high-value conversations that strengthen customer loyalty. With Puzzel, businesses can do more with less. Our customers reduce: \* Manual Admin \* Improve First-Contact Resolution \* Elevate Agent and Customer Experiences Organisations using Puzzel have reported up to 278% ROI, demonstrating the measurable value of smart, scalable, people-focused customer service. Hundreds of organisations across Europe rely on Puzzel to help them simplify operations, support their teams, and deliver better customer experiences every day. **Average Rating:** 4.6/5.0 **Total Reviews:** 151 **How Do G2 Users Rate Puzzel CX Platform?** - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.3/10) - **Quality of Support:** 8.8/10 (Category avg: 9.0/10) - **Ease of Use:** 8.7/10 (Category avg: 9.0/10) - **Ease of Admin:** 8.5/10 (Category avg: 8.8/10) **Who Is the Company Behind Puzzel CX Platform?** - **Seller:** [Puzzel](https://www.g2.com/sellers/puzzel) - **Company Website:** https://www.puzzel.com - **HQ Location:** Alna District, Oslo - **LinkedIn® Page:** https://www.linkedin.com/company/18006024 (344 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Telecommunications, Oil & Energy - **Company Size:** 51% Mid-Market, 23% Small-Business #### What Are Puzzel CX Platform's Pros and Cons? **Pros:** - Ease of Use (63 reviews) - Helpful (47 reviews) - Customer Support (46 reviews) - Efficiency (35 reviews) - User Interface (27 reviews) **Cons:** - Missing Features (14 reviews) - Limited Customization (13 reviews) - Complexity (9 reviews) - Learning Curve (9 reviews) - Poor Reporting (8 reviews) ### What Do G2 Reviewers Say About Puzzel CX Platform? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of the Puzzel CX Platform, appreciating its simple interface and user-friendly design. - Users appreciate the **reliable and flexible contact centre solution** of Puzzel CX Platform, enhancing operational effectiveness and oversight. - Users commend the **exceptional customer support** from Puzzel, highlighting quick responses and valuable guidance throughout their experience. - Users highlight the **efficiency** of the Puzzel CX Platform, enabling effective management of complex call flows and operations. - Users value the **intuitive user interface** of Puzzel CX Platform, facilitating daily operations without overwhelming frontline staff. **Cons:** - Users note the **limited features** of Puzzel CX Platform, particularly in data insights and customization options. - Users note **limited customization** options within Puzzel CX, affecting reporting and overall functionality of the platform. - Users find the **complexity** of Puzzel CX Platform's setup and reporting features to be a significant challenge. - Users face a notable **learning curve** with the Puzzel CX Platform, making initial setups and feature mastery challenging. - Users experience **poor reporting** capabilities with Puzzel, needing manual work for comprehensive reports across multiple tools. #### What Are Recent G2 Reviews of Puzzel CX Platform? **"[Puzzel: Rapid, flexible deployments that adapt to changing requirements](https://www.g2.com/survey_responses/puzzel-cx-platform-review-13048747)"** **Rating:** 4.5/5.0 stars *— Joe T.* [Read full review](https://www.g2.com/survey_responses/puzzel-cx-platform-review-13048747) --- **"[Comprehensive Platform with Room for Improvement](https://www.g2.com/survey_responses/puzzel-cx-platform-review-13062826)"** **Rating:** 4.0/5.0 stars *— Verified User* [Read full review](https://www.g2.com/survey_responses/puzzel-cx-platform-review-13062826) --- ## What Is Speech Analytics Software? [Call & Contact Center Software](https://www.g2.com/categories/call-contact-center) ## What Software Categories Are Similar to Speech Analytics Software? - [Contact Center Software](https://www.g2.com/categories/contact-center) - [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence) - [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance)