--- title: Sestek Speech Analytics Reviews meta_title: 'Sestek Speech Analytics Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 22 reviews by the users' company size, role or industry to find out how Sestek Speech Analytics works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 22 scale: '5' date_modified: '2026-08-07' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Sestek Speech Analytics Reviews **Vendor:** Sestek **Category:** [Speech Analytics Software](https://www.g2.com/categories/speech-analytics) **Average Rating:** 4.8/5.0 **Total Reviews:** 22 ## About Sestek Speech Analytics Sestek is a global technology vendor working on conversational AI and analytics solutions for customer service since 2000. Sestek helps companies become more data-driven, improve in efficiency, and provide better experiences for their customers. Sestek's Speech Analytics solution collects 100% of customer interaction data at customer service channels and convert it into meaningful information for decision-makers. The solution provides critical insights to understand customers better and help to improve their experiences. Equipped with market-leading speech recognition rate and advanced quality management tools, this solution enables supervisors to objectively score and maximize agent performance with tangible feedback. ## Sestek Speech Analytics Reviews ### 1. We are using Sestek in our call center and got very valuable insight datas to develop our center. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2023 **What do you like best about Sestek Speech Analytics?** It is very helpful for me to find a call with a word or keyword. By this way, we could able to find our calls that we can change our process. Before Sestek, I used another tool, but it was not accurate as Sestek. **What do you dislike about Sestek Speech Analytics?** Language analysis should be improved. Exceptionally german and english language voice analysis rate is low. This should be improved by Sestek by using different companies jargon. **What problems is Sestek Speech Analytics solving and how is that benefiting you?** We could easily find calls that we can understand problems or processes. I benefited to decrease silence rates in calls. It is more productive. Yes it has been increased. ### 2. Speech Analytics **Rating:** 4.0/5.0 stars **Reviewed by:** gaye a. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 15, 2023 **What do you like best about Sestek Speech Analytics?** Ability to quickly perform big data analysis **What do you dislike about Sestek Speech Analytics?** I wish there were wider options in reporting and definitions **What problems is Sestek Speech Analytics solving and how is that benefiting you?** It determines the area where we will make quick analysis and take action in the instantaneous densities in the call center. ### 3. With a new project at Aktifbank **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Investment Banking | Mid-Market (51-1000 emp.) **Reviewed Date:** May 25, 2023 **What do you like best about Sestek Speech Analytics?** I mostly liked the Word Error Rate even in Turkish. **What do you dislike about Sestek Speech Analytics?** technical infrastructure setup and implementation took longer than planned. **What problems is Sestek Speech Analytics solving and how is that benefiting you?** At first it is fast and you gain more time for other works. Also It easly understands our agents' voice and help and improve our training team's call evaluation process - [View Sestek Speech Analytics pricing details and edition comparison](https://www.g2.com/products/sestek-speech-analytics/reviews?filters%5Bnps_score%5D%5B%5D=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+08%3A37%3A25+-0500&secure%5Bsession_id%5D=ba4f8831-3e2e-4551-a921-fa93a21d8128&secure%5Btoken%5D=f0bad9850f3b91c56813dd2ae0dc708cf8d9e891ff631f5da56ac9895724450a&format=llm_user) ## Sestek Speech Analytics Features **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Generative AI** - AI Text Summarization - Generative AI **Additional Functionality** - Live Chat - Call Transfer - Archiving & Retention - Call Center Management - Call Tagging - Call List Management - Real-Time Analytics - Queue Management - Real-Time Data - API - Real-Time Monitoring - CRM - Performance Metrics - Automatic Call Distribution - Activity Tracking - IVR - Event Triggered Actions - Third-Party Integrations - Scheduled Recording - Alerts/Notifications - Call Monitoring - File Transfer - Activity Dashboard - Call Reporting - Call Transcription - Campaign Management - Call Disposition - Computer Telephony Integration - Contact Management - Predictive Dialer - Voice Mail - Caller ID - Reporting & Statistics - Call Routing - Call Tracking - Recording - Auto-Dialer - Chat/Messaging - On-Demand Recording - Customizable Reports - Multi-Channel Communication - Conferencing - AI Copilot - Interaction Tracking - Predictive Analytics - Visual Analytics - Sales Trend Analysis - Audio Capture - Email Alerts - Tagging - Self-Service Search - Natural Language Processing - Surveys & Feedback - Automatic Transcription - Multi-Channel Management - Request Assignment - Speech-to-Text Analysis - Self Service Portal - Performance Management - Call Recording - Search/Filter - Sentiment Analysis - Compliance Management - Multi-Language - HIPAA Compliant - Data Security - Call Scripting - Customer Service Analytics - Quality Assurance - Customer Experience Management - Communication Management - Categorization/Grouping - Language Detection ## Top Sestek Speech Analytics Alternatives - [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) - 4.3/5.0 (1,604 reviews) - [CallMiner Eureka](https://www.g2.com/products/callminer-eureka/reviews) - 4.5/5.0 (221 reviews) - [Verint Speech and Text Analytics](https://www.g2.com/products/verint-speech-and-text-analytics/reviews) - 4.4/5.0 (83 reviews)