ServSuite Reviews & Product Details

AE
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

The mobile app while not perfect has allowed us to cut down on paper waste which is always nice. It also allows the field technicians to get real time updates regarding changes to their daily schedule. It should be noted, however, that the mobile app does not function very well if you are out of 4G or Wifi range.

Also, there is a very minor learning curve with Servsuite. It is not difficult for a new user to become familiar enough with the software for basic/non administrative use. Review collected by and hosted on G2.com.

What do you dislike?

The reports are terribly inconsistent- if you run two different reports based on the same criteria (ex: Technician Production in a given date range), the two reports will almost certainly yeild different results. Also, many reports do not have appropriate sorting options (like sort by last name, sort by sale date, etc.). The scheduler is also prone to lags and freezes.

The mobile app while promising also has some flaws related to data sync. There have been instances where we have been unable to complete mobile work orders because they do not show up in the mobile management studio despite having been completed by the technician via the mobile app.

Lastly, there are times where we run into an issue and are told it is a programming problem. Once we hear "programming", we instantly become doubtful of said issue ever getting resolved. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I would look into PestPac as a more seemless alternative to Servsuite. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Servsuite makes it easy to schedule and do so in an efficient manner. The routing module is especially helpful for scheduling. Review collected by and hosted on G2.com.

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ServSuite Overview

What is ServSuite?

ServSuite is a pest control, lawn care, and arbor care business management software. It’s built to help you run and grow your business, regardless of whether it’s based in a single or multiple world-wide branches. ServSuite is web-based, and multi-browser compatible. With ServSuite, you get core functionality such as Billing, Invoicing, Inventory, Credit Card Payments, Routing, Scheduling, and many more, but at the same time you get the opportunity to go paperless with the ServSuite Mobile App and get more tasks finished while you’re out in the field. You also get a chance to enjoy many of our office automation features, such as Print to Mail, Notifications, as well as our innovative solutions and modules: GPS Vehicle Tracking, ServSensor, ServSales, etc.

ServSuite Details
Website
Product Description

ServSuite Mobile allows you to go paperless with work orders and proposals while managing and tracking usage in the field for better customer service.


Seller Details
Seller
Service Pro
Company Website
Year Founded
2018
HQ Location
Columbus, OH
Twitter
@theServicePro
407 Twitter followers
LinkedIn® Page
www.linkedin.com
14 employees on LinkedIn®
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ServSuite Screenshots

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ServSuite Reviews

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Regional Service Manager
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
Response from Erin O'Byrne of ServSuite

Hi Kyle, thank you for taking the time to provide this review. We are sorry to hear that our software failed to meet your expectations. One of our relationship managers will be contacting you shortly to help you resolve the issue that leads to you having to close the app out. If anything urgent comes up in the meantime, you can contact our Customer Success Team at customercare@servsuite.net.

Sales Director
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

scheduler is nice, linking of documents. Review collected by and hosted on G2.com.

What do you dislike?

emails are constant issue, updates cause problems with no warning, customer service has taken a backseat since company has grown Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

personnel payroll savings, and saves space instead of filing Review collected by and hosted on G2.com.

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Open Discussions in ServSuite
AC
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

They have a huge array of options to choose from for each company's needs. For the most part, the support they offer is pretty good. Review collected by and hosted on G2.com.

What do you dislike?

I do wish they had more on-site training availability for when tweaks or programing changes are made to their basic screens, but for the most part there are are a lot of tutorials available as well as telephone support Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I am seeing that many new options are becoming available that we may find beneficial to tap into for our sales area. Their hours of available support are awesome! Review collected by and hosted on G2.com.

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UC
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?

Servsuite has helped us cut processing time for Admins in half of not more. We have real time access and a lot less paperwork to sort through Review collected by and hosted on G2.com.

What do you dislike?

We have a few glitches with the guys in the field and their iPads but the program is great Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Less things for techs to keep up with, reduced paper use and more time for other projects. Review collected by and hosted on G2.com.

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AE
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

How quick it posts our work orders and how detailed everything is Review collected by and hosted on G2.com.

What do you dislike?

There is some lagging when posting work orders but that’s about it Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

When managing “labor” on a work order, I am unable to find the person I am looking for. I usually have to call an admin trainer to adjust the work order for me to post. Review collected by and hosted on G2.com.

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UC
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

i like that it’s mostly easy to navigate, having buttons that are easy to click Review collected by and hosted on G2.com.

What do you dislike?

i dislike its “hiding” of certain features: like trying to find different sections of settings. i greatly dislike its severe battery use. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

we use this app in pest control to scan barcodes related to certain equipment we use to verify that we’ve “checked” it. Review collected by and hosted on G2.com.

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UC
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

I liked that it was able to transmit information easily from the salesman to the technicians. We were able to communicate smoothly using ServSuite and it made the day go very well. Review collected by and hosted on G2.com.

What do you dislike?

Every now and then it would take a very long time to load the necessary information. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Go for it! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Every now and then ServSuite would need to be rebooted to refresh the app, but had the benefit of passing on information without calling the salesman every time they had a sale. Review collected by and hosted on G2.com.

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AI
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Good software, takes some getting used to but overall it works well. Review collected by and hosted on G2.com.

What do you dislike?

Support isn't always as quick to respond or resolve issues as we would like. Also there is some limitation to the data availability and some hoops to jump through in order to get business intelligence developers the information they need to provide analysis and reporting of different key performance indicators. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Look into PestRoutes as well. We're considering switching to them now after over 5 years of using ServSuite. ServSuite is great, but PestRoutes is likely to be better, so if they can offer you a comparable price, I'd probably go that route. Switching for us at this point would be a pain in the arse, but we may need to do that anyway, depending on how these next 6-12 months go for us. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We've been able to grow our pest control from the ground up using this software. We now have over 50,000 regular customers. Review collected by and hosted on G2.com.

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Response from Erin O'Byrne of ServSuite

Hi there, thank you for your feedback. Here at ServicePro we strive to ensure all our customers have an excellent experience of the software and we will use your one star review to improve our service. We are happy to hear that Servsuite has been a part of your businesses growth and we hope to assist your growth in the future. All the best, the ServicePro Team.

UE
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?

It's pretty easy to learn and navigate, generally very user-friendly. You can pick it up quickly and everything is labeled clearly. The customer service was also very prompt in helping me with a question. I prefer the old search to the new search though. Review collected by and hosted on G2.com.

What do you dislike?

The bugs. There are ghost appointments that show up, the scheduler freezes and has to be reloaded at least twice a day (usually more), and the server often gets bogged down and slows to excruciating slowness. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We generally use it to make appointments and keep service records. I haven't been here long enough to have used the old software as the main system, but I know there are definite improvements over the old system with ServSuite Review collected by and hosted on G2.com.

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UE
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

ServSuite is very user-friendly and offers a ton of options within the software itself. For example, we use an independent mapping software, but ServSuite offers a mapping software within as well which we will be switching to in the future. Review collected by and hosted on G2.com.

What do you dislike?

There's really nothing bad to say about the program. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

ServSuite makes it extremely easy to manage all aspects of customer accounts within one place. Our management team goes to ServSuite University each year, and always comes back telling the rest of us how we use such a small portion of what ServSuite is actually capable of, which is interesting, because I feel like we use it for so much of our work already. It's a great program to consider if you are wanting a one-stop shop software option. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

ServSuite makes scheduling, routing, billing, and managing accounts easier. It's nice having all of the needs met within one place. Review collected by and hosted on G2.com.

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AE
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

The scheduling window.

Easy to see multiple service techs.

Easy to move appointments Review collected by and hosted on G2.com.

What do you dislike?

1.Many cracks that allow for user error.

If your not extremely careful you will lose info which in turn is lost revenue.

2. To many steps when entering jobs.

3. CRM is useless

4. No intergration with sales force or other CRM's. Trying to get an API

5. Reporting seldom works,

6. Constant problems when updates occur.

You would figure they would let you know in advance, but usually we find out after the update and then the problems we have.

7. Barcoding is a joke.

8. Terrified to move to the mobile, can't afford the problems that would most likely occur.

9. Overall it looks like a product from the 90's

Not very user friendly

Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We really just use it as a scheduling program.

All of our crm is external. Review collected by and hosted on G2.com.

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Freelancer in Chief
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

You can essentially customize it to fit your needs. We have scaled it considerably with different locations, different service plans and thousands of customers. Review collected by and hosted on G2.com.

What do you dislike?

The mobile app has never operated properly and often fails altogether. The online software generally works but there are quirks and bugs that pop up consistently. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It's great for online use but needs a lot of work for mobile use in the field. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We use ServSuite as the general hub for our entire business that serves literally thousands of customers . There are dozens of helpful reports you can run. We can access customer information very quickly which is useful when people call in with questions about billing and scheduling.

Overall, we are most satisfied with ServSuite's flexibility and capacity to scale as we grow. Review collected by and hosted on G2.com.

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