AE
Administrator in Environmental Services
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?
The mobile app while not perfect has allowed us to cut down on paper waste which is always nice. It also allows the field technicians to get real time updates regarding changes to their daily schedule. It should be noted, however, that the mobile app does not function very well if you are out of 4G or Wifi range.
Also, there is a very minor learning curve with Servsuite. It is not difficult for a new user to become familiar enough with the software for basic/non administrative use. Review collected by and hosted on G2.com.
What do you dislike?
The reports are terribly inconsistent- if you run two different reports based on the same criteria (ex: Technician Production in a given date range), the two reports will almost certainly yeild different results. Also, many reports do not have appropriate sorting options (like sort by last name, sort by sale date, etc.). The scheduler is also prone to lags and freezes.
The mobile app while promising also has some flaws related to data sync. There have been instances where we have been unable to complete mobile work orders because they do not show up in the mobile management studio despite having been completed by the technician via the mobile app.
Lastly, there are times where we run into an issue and are told it is a programming problem. Once we hear "programming", we instantly become doubtful of said issue ever getting resolved. Review collected by and hosted on G2.com.
ServSuite Reviews
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Write a ReviewKyle S
Regional Service Manager
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
Nick T
Sales Director
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
Open Discussions in ServSuite
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tim c.asks
AC
Administrator in Consumer Services
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?
They have a huge array of options to choose from for each company's needs. For the most part, the support they offer is pretty good. Review collected by and hosted on G2.com.
What do you dislike?
I do wish they had more on-site training availability for when tweaks or programing changes are made to their basic screens, but for the most part there are are a lot of tutorials available as well as telephone support Review collected by and hosted on G2.com.
UC
User in Consumer Services
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?
Servsuite has helped us cut processing time for Admins in half of not more. We have real time access and a lot less paperwork to sort through Review collected by and hosted on G2.com.
What do you dislike?
We have a few glitches with the guys in the field and their iPads but the program is great Review collected by and hosted on G2.com.
AE
Administrator in Environmental Services
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
UC
User in Chemicals
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?
i like that it’s mostly easy to navigate, having buttons that are easy to click Review collected by and hosted on G2.com.
What do you dislike?
i dislike its “hiding” of certain features: like trying to find different sections of settings. i greatly dislike its severe battery use. Review collected by and hosted on G2.com.
UC
User in Consumer Services
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?
I liked that it was able to transmit information easily from the salesman to the technicians. We were able to communicate smoothly using ServSuite and it made the day go very well. Review collected by and hosted on G2.com.
What do you dislike?
Every now and then it would take a very long time to load the necessary information. Review collected by and hosted on G2.com.
AI
Administrator in Information Technology and Services
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?
Good software, takes some getting used to but overall it works well. Review collected by and hosted on G2.com.
What do you dislike?
Support isn't always as quick to respond or resolve issues as we would like. Also there is some limitation to the data availability and some hoops to jump through in order to get business intelligence developers the information they need to provide analysis and reporting of different key performance indicators. Review collected by and hosted on G2.com.
UE
User in Environmental Services
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?
It's pretty easy to learn and navigate, generally very user-friendly. You can pick it up quickly and everything is labeled clearly. The customer service was also very prompt in helping me with a question. I prefer the old search to the new search though. Review collected by and hosted on G2.com.
What do you dislike?
The bugs. There are ghost appointments that show up, the scheduler freezes and has to be reloaded at least twice a day (usually more), and the server often gets bogged down and slows to excruciating slowness. Review collected by and hosted on G2.com.
UE
User in Environmental Services
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?
ServSuite is very user-friendly and offers a ton of options within the software itself. For example, we use an independent mapping software, but ServSuite offers a mapping software within as well which we will be switching to in the future. Review collected by and hosted on G2.com.
What do you dislike?
There's really nothing bad to say about the program. Review collected by and hosted on G2.com.
AE
Administrator in Environmental Services
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?
The scheduling window.
Easy to see multiple service techs.
Easy to move appointments Review collected by and hosted on G2.com.
What do you dislike?
1.Many cracks that allow for user error.
If your not extremely careful you will lose info which in turn is lost revenue.
2. To many steps when entering jobs.
3. CRM is useless
4. No intergration with sales force or other CRM's. Trying to get an API
5. Reporting seldom works,
6. Constant problems when updates occur.
You would figure they would let you know in advance, but usually we find out after the update and then the problems we have.
7. Barcoding is a joke.
8. Terrified to move to the mobile, can't afford the problems that would most likely occur.
9. Overall it looks like a product from the 90's
Not very user friendly
Review collected by and hosted on G2.com.
Will L
Freelancer in Chief
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?
You can essentially customize it to fit your needs. We have scaled it considerably with different locations, different service plans and thousands of customers. Review collected by and hosted on G2.com.
What do you dislike?
The mobile app has never operated properly and often fails altogether. The online software generally works but there are quirks and bugs that pop up consistently. Review collected by and hosted on G2.com.
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