--- title: ServSuite® by FieldRoutes Reviews meta\_title: 'ServSuite® by FieldRoutes Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 17 reviews by the users' company size, role or industry to find out how ServSuite® by FieldRoutes works for a business like yours. aggregate\_rating: rating\_value: 3.1 review\_count: 17 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Vertical Industry url: https://www.g2.com/categories/vertical-industry --- # ServSuite® by FieldRoutes Reviews & Product Details ServSuite® by FieldRoutes is an enterprise software solution designed to help pest control and lawn care businesses achieve unstoppable growth. It’s built to help you run and grow your business, regardless of whether it has one or multiple branches. It is web-based, and multi-browser compatible. You get core functionality such as Billing, Invoicing, Inventory, Credit Card Payments, Routing, Scheduling, and many more. The Mobile App allows businesses to become paperless and get more tasks finished while out in the field. A full suite of office automation features, such as Print to Mail, and Notifications, as well as our innovative solutions and modules: GPS Vehicle Tracking and Intelligent Routing allow customers to take their success to the next level. * * * Seller [Service Pro](https://www.g2.com/sellers/service-pro) Discussions [ServSuite® by FieldRoutes Community](https://www.g2.com/products/servsuite-by-fieldroutes/discuss) Languages Supported English Overview by Erin O'Byrne (Digital Marketing Specialist at The ServicePro) Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 1 month [ View More Pricing Information ](https://www.g2.com/products/servsuite-by-fieldroutes/pricing) ## Top-Rated Alternatives [ ![PestPac by WorkWave](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "PestPac by WorkWave") PestPac by WorkWave 4.1/5(132) ](https://www.g2.com/products/pestpac-by-workwave/reviews) [ ![FieldRoutes, a ServiceTitan company](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "FieldRoutes, a ServiceTitan company") FieldRoutes, a ServiceTitan company 4.4/5(278) ](https://www.g2.com/products/fieldroutes-a-servicetitan-company/reviews) [ ![ServiceTitan](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ServiceTitan") ServiceTitan 4.4/5(375) ](https://www.g2.com/products/servicetitan/reviews) [ View All Alternatives ](https://www.g2.com/products/servsuite-by-fieldroutes/competitors/alternatives) ## User Insights Average based on 17 real user reviews. Implementation Time 1 month [Log in to unlock pricing and user insights](/login) ![Verified User in Consumer Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Services") UC Verified User in Consumer Services Mid-Market (51-1000 emp.) 10/16/2018 "Worked well for transferring information and was easy to navigate." 4/5 What do you like best about ServSuite® by FieldRoutes? I liked that it was able to transmit information easily from the salesman to the technicians. We were able to communicate smoothly using ServSuite and it made the day go very well. Review collected by and hosted on G2.com. What do you dislike about ServSuite® by FieldRoutes? Every now and then it would take a very long time to load the necessary information. Review collected by and hosted on G2.com. Recommendations to others considering ServSuite® by FieldRoutes: Go for it! Review collected by and hosted on G2.com. What problems is ServSuite® by FieldRoutes solving and how is that benefiting you? Every now and then ServSuite would need to be rebooted to refresh the app, but had the benefit of passing on information without calling the salesman every time they had a sale. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Environmental Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Environmental Services") AE Verified User in Environmental Services Small-Business (50 or fewer emp.) 1/31/2018 "Frustrating or fine depending on the day" 2.5/5 What do you like best about ServSuite® by FieldRoutes? The mobile app while not perfect has allowed us to cut down on paper waste which is always nice. It also allows the field technicians to get real time updates regarding changes to their daily schedule. It should be noted, however, that the mobile app does not function very well if you are out of 4G or Wifi range. Also, there is a very minor learning curve with Servsuite. It is not difficult for a new user to become familiar enough with the software for basic/non administrative use. Review collected by and hosted on G2.com. What do you dislike about ServSuite® by FieldRoutes? The reports are terribly inconsistent- if you run two different reports based on the same criteria (ex: Technician Production in a given date range), the two reports will almost certainly yeild different results. Also, many reports do not have appropriate sorting options (like sort by last name, sort by sale date, etc.). The scheduler is also prone to lags and freezes. The mobile app while promising also has some flaws related to data sync. There have been instances where we have been unable to complete mobile work orders because they do not show up in the mobile management studio despite having been completed by the technician via the mobile app. Lastly, there are times where we run into an issue and are told it is a programming problem. Once we hear "programming", we instantly become doubtful of said issue ever getting resolved. Review collected by and hosted on G2.com. Recommendations to others considering ServSuite® by FieldRoutes: I would look into PestPac as a more seemless alternative to Servsuite. Review collected by and hosted on G2.com. What problems is ServSuite® by FieldRoutes solving and how is that benefiting you? Servsuite makes it easy to schedule and do so in an efficient manner. The routing module is especially helpful for scheduling. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 1/13/2018 "Good service, support could be better, but not too bad." 1/5 What do you like best about ServSuite® by FieldRoutes? Good software, takes some getting used to but overall it works well. Review collected by and hosted on G2.com. What do you dislike about ServSuite® by FieldRoutes? Support isn't always as quick to respond or resolve issues as we would like. Also there is some limitation to the data availability and some hoops to jump through in order to get business intelligence developers the information they need to provide analysis and reporting of different key performance indicators. Review collected by and hosted on G2.com. Recommendations to others considering ServSuite® by FieldRoutes: Look into PestRoutes as well. We're considering switching to them now after over 5 years of using ServSuite. ServSuite is great, but PestRoutes is likely to be better, so if they can offer you a comparable price, I'd probably go that route. Switching for us at this point would be a pain in the arse, but we may need to do that anyway, depending on how these next 6-12 months go for us. Review collected by and hosted on G2.com. What problems is ServSuite® by FieldRoutes solving and how is that benefiting you? We've been able to grow our pest control from the ground up using this software. We now have over 50,000 regular customers. Review collected by and hosted on G2.com. Show More Response from Erin O'Byrne of ServSuite® by FieldRoutes [Editedit](https://www.g2.com/survey_responses/servsuite-by-fieldroutes-review-560271/official_response/edit) Hi there, thank you for your feedback. We strive to ensure all our customers have an excellent experience of the software and we will use your one star review to improve our service. We are happy to hear that Servsuite has been a part of your businesses growth and we hope to assist your growth in the future. All the best, your ServSuite Team. Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Environmental Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Environmental Services") UE Verified User in Environmental Services Mid-Market (51-1000 emp.) 5/3/2018 "Some Bugs, But Easy Interface" 4/5 What do you like best about ServSuite® by FieldRoutes? It's pretty easy to learn and navigate, generally very user-friendly. You can pick it up quickly and everything is labeled clearly. The customer service was also very prompt in helping me with a question. I prefer the old search to the new search though. Review collected by and hosted on G2.com. What do you dislike about ServSuite® by FieldRoutes? The bugs. There are ghost appointments that show up, the scheduler freezes and has to be reloaded at least twice a day (usually more), and the server often gets bogged down and slows to excruciating slowness. Review collected by and hosted on G2.com. What problems is ServSuite® by FieldRoutes solving and how is that benefiting you? We generally use it to make appointments and keep service records. I haven't been here long enough to have used the old software as the main system, but I know there are definite improvements over the old system with ServSuite Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Seller invite ![Verified User in Environmental Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Environmental Services") UE Verified User in Environmental Services Mid-Market (51-1000 emp.) 3/17/2017 "ServSuite-Serving Me Daily" 5/5 What do you like best about ServSuite® by FieldRoutes? ServSuite is very user-friendly and offers a ton of options within the software itself. For example, we use an independent mapping software, but ServSuite offers a mapping software within as well which we will be switching to in the future. Review collected by and hosted on G2.com. What do you dislike about ServSuite® by FieldRoutes? There's really nothing bad to say about the program. Review collected by and hosted on G2.com. Recommendations to others considering ServSuite® by FieldRoutes: ServSuite makes it extremely easy to manage all aspects of customer accounts within one place. Our management team goes to ServSuite University each year, and always comes back telling the rest of us how we use such a small portion of what ServSuite is actually capable of, which is interesting, because I feel like we use it for so much of our work already. It's a great program to consider if you are wanting a one-stop shop software option. Review collected by and hosted on G2.com. What problems is ServSuite® by FieldRoutes solving and how is that benefiting you? ServSuite makes scheduling, routing, billing, and managing accounts easier. It's nice having all of the needs met within one place. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Environmental Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Environmental Services") AE Verified User in Environmental Services Small-Business (50 or fewer emp.) 12/8/2016 "Pest control software " 1/5 What do you like best about ServSuite® by FieldRoutes? The scheduling window. Easy to see multiple service techs. Easy to move appointments Review collected by and hosted on G2.com. What do you dislike about ServSuite® by FieldRoutes? 1.Many cracks that allow for user error. If your not extremely careful you will lose info which in turn is lost revenue. 2. To many steps when entering jobs. 3. CRM is useless 4. No intergration with sales force or other CRM's. Trying to get an API 5. Reporting seldom works, 6. Constant problems when updates occur. You would figure they would let you know in advance, but usually we find out after the update and then the problems we have. 7. Barcoding is a joke. 8. Terrified to move to the mobile, can't afford the problems that would most likely occur. 9. Overall it looks like a product from the 90's Not very user friendly Review collected by and hosted on G2.com. What problems is ServSuite® by FieldRoutes solving and how is that benefiting you? We really just use it as a scheduling program. All of our crm is external. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Will L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Will L.") WL Will L. Freelancer in Chief Small-Business (50 or fewer emp.) 6/14/2016 "Versatile Software but Prone to Bugs" 3.5/5 What do you like best about ServSuite® by FieldRoutes? You can essentially customize it to fit your needs. We have scaled it considerably with different locations, different service plans and thousands of customers. Review collected by and hosted on G2.com. What do you dislike about ServSuite® by FieldRoutes? The mobile app has never operated properly and often fails altogether. The online software generally works but there are quirks and bugs that pop up consistently. Review collected by and hosted on G2.com. Recommendations to others considering ServSuite® by FieldRoutes: It's great for online use but needs a lot of work for mobile use in the field. Review collected by and hosted on G2.com. What problems is ServSuite® by FieldRoutes solving and how is that benefiting you? We use ServSuite as the general hub for our entire business that serves literally thousands of customers . There are dozens of helpful reports you can run. We can access customer information very quickly which is useful when people call in with questions about billing and scheduling. Overall, we are most satisfied with ServSuite's flexibility and capacity to scale as we grow. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ## Questions about ServSuite® by FieldRoutes? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about ServSuite® by FieldRoutes ](https://www.g2.com/products/servsuite-by-fieldroutes/discussions/new) GU Guest User What is ServSuite used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-servsuite-used-for) [ View all Discussions ](https://www.g2.com/products/servsuite-by-fieldroutes/discuss) ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. [ View More Pricing Information ](https://www.g2.com/products/servsuite-by-fieldroutes/pricing) ServSuite® by FieldRoutes Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_4da8f8341e73577717f885da2641cc03/pestpac-by-workwave.png "Product Avatar Image") PestPac by WorkWave 4.1/5(132) [ Compare Now ](https://www.g2.com/compare/pestpac-by-workwave-vs-servsuite-by-fieldroutes) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_3f8f4a169a6db6aeb6bd8583d2b31a32/fieldroutes-a-servicetitan-company.jpg "Product Avatar Image") FieldRoutes, a ServiceTitan... 4.4/5(278) [ Compare Now ](https://www.g2.com/compare/fieldroutes-a-servicetitan-company-vs-servsuite-by-fieldroutes) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_d416bc719042fd59e92288a3a7246575/gorilladesk.png "Product Avatar Image") GorillaDesk 4.8/5(43) [ Compare Now ](https://www.g2.com/compare/gorilladesk-vs-servsuite-by-fieldroutes) ##### Categories on G2 [Field Service Management](https://www.g2.com/categories/field-service-management)[Pest Control](https://www.g2.com/categories/pest-control-software) ##### Explore More [Account-based orchestration apps with best user reviews](https://www.g2.com/discussions/account-based-orchestration-apps-with-the-best-user-reviews-what-s-your-experience)[Cloudflare vs Jscrambler vs Reflectiz for client-side protection: which gives an enterprise ecommerce brand the best coverage?](https://www.g2.com/discussions/cloudflare-vs-jscrambler-vs-reflectiz-for-client-side-protection-which-gives-an-enterprise-ecommerce-brand-the-best-coverage)[Which AI chatbot offers the best multilingual capabilities?](https://www.g2.com/discussions/which-ai-chatbot-offers-the-best-multilingual-capabilities) [Which antivirus works best for someone who mostly does online banking and shopping and wants to know their financial details are genuinely protected?](https://www.g2.com/discussions/which-antivirus-works-best-for-someone-who-mostly-does-online-banking-and-shopping-and-wants-to-know-their-financial-details-are-genuinely-protected)[Which social media analytics platform offers the most comprehensive reporting?](https://www.g2.com/discussions/which-social-media-analytics-platform-offers-the-most-comprehensive-reporting)[Top robotic process automation tools for startups](https://www.g2.com/discussions/top-robotic-process-automation-tools-for-startups) [Show MoreShow Less](javascript:void(0);)