--- title: ServSuite® by FieldRoutes Reviews meta\_title: 'ServSuite® by FieldRoutes Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 17 reviews by the users' company size, role or industry to find out how ServSuite® by FieldRoutes works for a business like yours. aggregate\_rating: rating\_value: 3.1 review\_count: 17 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Vertical Industry url: https://www.g2.com/categories/vertical-industry --- # ServSuite® by FieldRoutes Reviews & Product Details ServSuite® by FieldRoutes is an enterprise software solution designed to help pest control and lawn care businesses achieve unstoppable growth. It’s built to help you run and grow your business, regardless of whether it has one or multiple branches. It is web-based, and multi-browser compatible. You get core functionality such as Billing, Invoicing, Inventory, Credit Card Payments, Routing, Scheduling, and many more. The Mobile App allows businesses to become paperless and get more tasks finished while out in the field. A full suite of office automation features, such as Print to Mail, and Notifications, as well as our innovative solutions and modules: GPS Vehicle Tracking and Intelligent Routing allow customers to take their success to the next level. * * * Seller [Service Pro](https://www.g2.com/sellers/service-pro) Discussions [ServSuite® by FieldRoutes Community](https://www.g2.com/products/servsuite-by-fieldroutes/discuss) Languages Supported English Overview by Erin O'Byrne (Digital Marketing Specialist at The ServicePro) Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 1 month [ View More Pricing Information ](https://www.g2.com/products/servsuite-by-fieldroutes/pricing) ## Top-Rated Alternatives [ ![PestPac by WorkWave](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "PestPac by WorkWave") PestPac by WorkWave 4.1/5(132) ](https://www.g2.com/products/pestpac-by-workwave/reviews) [ ![FieldRoutes, a ServiceTitan company](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "FieldRoutes, a ServiceTitan company") FieldRoutes, a ServiceTitan company 4.4/5(278) ](https://www.g2.com/products/fieldroutes-a-servicetitan-company/reviews) [ ![ServiceTitan](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ServiceTitan") ServiceTitan 4.4/5(375) ](https://www.g2.com/products/servicetitan/reviews) [ View All Alternatives ](https://www.g2.com/products/servsuite-by-fieldroutes/competitors/alternatives) ## User Insights Average based on 17 real user reviews. Implementation Time 1 month [Log in to unlock pricing and user insights](/login) ![Robert M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Robert M.") RM Robert M. Office Manager Small-Business (50 or fewer emp.) 6/8/2022 "Been using ServSuite for about 2 years now, learning lots of different functions that help workflow" 4/5 What do you like best about ServSuite® by FieldRoutes? The intelligent routing module helps with routing Review collected by and hosted on G2.com. What do you dislike about ServSuite® by FieldRoutes? The work orders being printed/not printing where clients do not get serviced on regularly basis Review collected by and hosted on G2.com. What problems is ServSuite® by FieldRoutes solving and how is that benefiting you? The scheduling aspect of ServSuite helps make our technicians day to day workflow working more efficient Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite LC Luca C. General Manager Small-Business (50 or fewer emp.) 5/21/2021 "Servsuite seems like a 90's software for Pest Control" 0/5 What do you like best about ServSuite® by FieldRoutes? It is very complete software for the pest control industry. It has very detailed reports. Review collected by and hosted on G2.com. What do you dislike about ServSuite® by FieldRoutes? The software appears to be very outdated, and it is neither intuitive nor user-friendly. It is cluttered with text, confusing, and I assure you that over 50% of the options are things you will never use. Our team spent over 25 hours on training and implementation, which is unacceptable for software and apps in the 21st century. The app looks like it was created 10 years ago, and it is complicated to use. The on-field reports are not uploaded automatically; nothing is automatic, and you have to actually open multiple screens before successfully uploading the information to the server. Our expectations with servsuite were for it to be a tool that makes work more manageable, but it was the opposite. Before using servsuite, work flowed more smoothly and definitely quicker. Barcoding does not work well. My suggestion is that if you are thinking of hiring software for pest control, consider one that is more adapted to the current (2021) needs in mobile and desktop apps. Review collected by and hosted on G2.com. Recommendations to others considering ServSuite® by FieldRoutes: I will definitely recommend to look for another software provider. ServSuite might have more than 20 years on the pest control software market, but it remained way back on the technology. Review collected by and hosted on G2.com. What problems is ServSuite® by FieldRoutes solving and how is that benefiting you? The generation of detailed HACCP reports and automatic certificates to our customers. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Consumer Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Services") UC Verified User in Consumer Services Small-Business (50 or fewer emp.) 1/13/2022 "Servesuite Review" 4.5/5 What do you like best about ServSuite® by FieldRoutes? Eese of use and navigation. It is very useful in keeping track of customers and their profile needs Review collected by and hosted on G2.com. What do you dislike about ServSuite® by FieldRoutes? Sometimes it is slow , however their tech support is helpful Review collected by and hosted on G2.com. What problems is ServSuite® by FieldRoutes solving and how is that benefiting you? Timely scheduling and and able to create payments online Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Environmental Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Environmental Services") UE Verified User in Environmental Services Small-Business (50 or fewer emp.) 4/13/2021 "Servsuite Review" 0/5 What do you like best about ServSuite® by FieldRoutes? You can do basic pest control reports on it. Review collected by and hosted on G2.com. What do you dislike about ServSuite® by FieldRoutes? Everything I've written is my own personal opinion. I've now looked at four software choices for pest controllers. I've used three extensively. ServSuite is the software that has the most problems both with the software and customer services. Updates are released with bugs. As a UK pest controller Servsuite has trouble replicating the problems experienced in the UK. The software has less features than the others. If you are using the barcoding system it is not user friendly. If you want to report mouse activity you have to press buttons 7 times over 2 different screens. All the competitors have much better ways of doing this. We asked for them to change this and they never did. We now don't use Servsuite. The bait plan software requires you to actually draw it on the phone. Competitors do this much better with photos of fire plans and drag/drop bait points. If you're barcoding the software runs your phone flat. This is probably because of the multiple screens and button presses to report basic things. If you have made recommendations they sometimes don't appear on the following report. Then it might appear on the next report. It took a long time for Servsuite to even acknowledge it as a problem. The problem was still not fixed when we stopped using it. Turning up to a job and the software saying you had four number 1 monitors to check, four number 2 monitors to check. Apparently this was just our company? The problem was never fixed. In the 1.5 years I used the software nothing we asked to be improved was. There was one time when they fixed the software. That was the day an update was released that stopped us completing jobs. If you're a UK pest Control company, there's a really good software available from a company is WSM. Review collected by and hosted on G2.com. Recommendations to others considering ServSuite® by FieldRoutes: Don't use. Review collected by and hosted on G2.com. What problems is ServSuite® by FieldRoutes solving and how is that benefiting you? Competitors have better software. Review collected by and hosted on G2.com. Show More Response from Erin O'Byrne of ServSuite® by FieldRoutes [Editedit](https://www.g2.com/survey_responses/servsuite-by-fieldroutes-review-4683459/official_response/edit) We are sorry to hear that ServSuite fell below your expectations. We understand how important software is to your workflow. We’re normally known for our exceptional technical support and we regret that we missed the mark on this occasion. With the information provided in the review, we tried to identify your company and contact information but we have been unable to do so in the absence of name or company name. Thank you for bringing these issues to our attention, we are committed to improvement and if you’re open to discussing this further, please call us at 419.462.9714 and ask to speak to our Customer Success team or send us an email to customercare@servsuite.net. Validated ReviewerSource: Organic ![Kyle S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kyle S.") KS Kyle S. Regional Service Manager Small-Business (50 or fewer emp.) 12/2/2020 "Adequate. But clunky" 3/5 What do you like best about ServSuite® by FieldRoutes? I honestly can't say there's things i LIKE about it. It gets the job done. Review collected by and hosted on G2.com. What do you dislike about ServSuite® by FieldRoutes? Alot. I use this in the field. And the office staff from their side of it really don't have a search function for key words or unit numbers. Program will get stuck at times and ill have to exit out. Can't run multiple jobs at once. Review collected by and hosted on G2.com. What problems is ServSuite® by FieldRoutes solving and how is that benefiting you? Its just basic scheduling software. It needs an updated UI that is less jumbled. Review collected by and hosted on G2.com. Show More Response from Erin O'Byrne of ServSuite® by FieldRoutes [Editedit](https://www.g2.com/survey_responses/servsuite-by-fieldroutes-review-4503815/official_response/edit) Hi Kyle, thank you for taking the time to provide this review. We are sorry to hear that our software failed to meet your expectations. One of our relationship managers will be contacting you shortly to help you resolve the issue that leads to you having to close the app out. If anything urgent comes up in the meantime, you can contact our Customer Success Team at customercare@servsuite.net. 12/31/2020 Current UserValidated ReviewerSource: Organic ![Nick T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nick T.") NT Nick T. Sales Director Small-Business (50 or fewer emp.) 12/16/2020 "Updates cause constant problems with no warnings of changes" 1/5 What do you like best about ServSuite® by FieldRoutes? scheduler is nice, linking of documents. Review collected by and hosted on G2.com. What do you dislike about ServSuite® by FieldRoutes? emails are constant issue, updates cause problems with no warning, customer service has taken a backseat since company has grown Review collected by and hosted on G2.com. What problems is ServSuite® by FieldRoutes solving and how is that benefiting you? personnel payroll savings, and saves space instead of filing Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Consumer Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Services") AC Verified User in Consumer Services Small-Business (50 or fewer emp.) 10/30/2020 "One of the best Pest Control software out there!" 5/5 What do you like best about ServSuite® by FieldRoutes? They have a huge array of options to choose from for each company's needs. For the most part, the support they offer is pretty good. Review collected by and hosted on G2.com. What do you dislike about ServSuite® by FieldRoutes? I do wish they had more on-site training availability for when tweaks or programing changes are made to their basic screens, but for the most part there are are a lot of tutorials available as well as telephone support Review collected by and hosted on G2.com. What problems is ServSuite® by FieldRoutes solving and how is that benefiting you? I am seeing that many new options are becoming available that we may find beneficial to tap into for our sales area. Their hours of available support are awesome! Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Consumer Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Services") UC Verified User in Consumer Services Enterprise (\> 1000 emp.) 9/25/2019 "Time saving." 5/5 What do you like best about ServSuite® by FieldRoutes? Servsuite has helped us cut processing time for Admins in half of not more. We have real time access and a lot less paperwork to sort through Review collected by and hosted on G2.com. What do you dislike about ServSuite® by FieldRoutes? We have a few glitches with the guys in the field and their iPads but the program is great Review collected by and hosted on G2.com. What problems is ServSuite® by FieldRoutes solving and how is that benefiting you? Less things for techs to keep up with, reduced paper use and more time for other projects. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Seller invite ![Verified User in Environmental Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Environmental Services") AE Verified User in Environmental Services Enterprise (\> 1000 emp.) 9/24/2019 "Love it " 5/5 What do you like best about ServSuite® by FieldRoutes? How quick it posts our work orders and how detailed everything is Review collected by and hosted on G2.com. What do you dislike about ServSuite® by FieldRoutes? There is some lagging when posting work orders but that’s about it Review collected by and hosted on G2.com. What problems is ServSuite® by FieldRoutes solving and how is that benefiting you? When managing “labor” on a work order, I am unable to find the person I am looking for. I usually have to call an admin trainer to adjust the work order for me to post. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Chemicals](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Chemicals") UC Verified User in Chemicals Enterprise (\> 1000 emp.) 6/6/2019 "it’s an okay app" 3.5/5 What do you like best about ServSuite® by FieldRoutes? i like that it’s mostly easy to navigate, having buttons that are easy to click Review collected by and hosted on G2.com. What do you dislike about ServSuite® by FieldRoutes? i dislike its “hiding” of certain features: like trying to find different sections of settings. i greatly dislike its severe battery use. Review collected by and hosted on G2.com. What problems is ServSuite® by FieldRoutes solving and how is that benefiting you? we use this app in pest control to scan barcodes related to certain equipment we use to verify that we’ve “checked” it. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ## Questions about ServSuite® by FieldRoutes? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about ServSuite® by FieldRoutes ](https://www.g2.com/products/servsuite-by-fieldroutes/discussions/new) GU Guest User What is ServSuite used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-servsuite-used-for) [ View all Discussions ](https://www.g2.com/products/servsuite-by-fieldroutes/discuss) ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. [ View More Pricing Information ](https://www.g2.com/products/servsuite-by-fieldroutes/pricing) ServSuite® by FieldRoutes Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_4da8f8341e73577717f885da2641cc03/pestpac-by-workwave.png "Product Avatar Image") PestPac by WorkWave 4.1/5(132) [ Compare Now ](https://www.g2.com/compare/pestpac-by-workwave-vs-servsuite-by-fieldroutes) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_3f8f4a169a6db6aeb6bd8583d2b31a32/fieldroutes-a-servicetitan-company.jpg "Product Avatar Image") FieldRoutes, a ServiceTitan... 4.4/5(278) [ Compare Now ](https://www.g2.com/compare/fieldroutes-a-servicetitan-company-vs-servsuite-by-fieldroutes) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_d416bc719042fd59e92288a3a7246575/gorilladesk.png "Product Avatar Image") GorillaDesk 4.8/5(43) [ Compare Now ](https://www.g2.com/compare/gorilladesk-vs-servsuite-by-fieldroutes) ##### Categories on G2 [Field Service Management](https://www.g2.com/categories/field-service-management)[Pest Control](https://www.g2.com/categories/pest-control-software) ##### Explore More [What cloud edge security tools are best for companies moving workloads from on-premise to multi-cloud that need security controls to follow the data?](https://www.g2.com/discussions/what-cloud-edge-security-tools-are-best-for-companies-moving-workloads-from-on-premise-to-multi-cloud-that-need-security-controls-to-follow-the-data)[Which property restoration management tools coordinate distributed crews and suppliers effectively?](https://www.g2.com/discussions/which-property-restoration-management-tools-coordinate-distributed-crews-and-suppliers-effectively)[Which AR content management systems avoid per-model pricing that fragments project budgets?](https://www.g2.com/discussions/which-ar-content-management-systems-avoid-per-model-pricing-that-fragments-project-budgets) [Best application performance monitoring tools for medium enterprises](https://www.g2.com/discussions/best-application-performance-monitoring-tools-for-medium-enterprises)[What are the highest rated jobsite management platforms for keeping all project information in one place across construction operations?](https://www.g2.com/discussions/what-are-the-highest-rated-jobsite-management-platforms-for-keeping-all-project-information-in-one-place-across-construction-operations)[Which is the best CDP tool for app developers](https://www.g2.com/discussions/which-is-the-best-cdp-tool-for-app-developers) [Show MoreShow Less](javascript:void(0);)