# Best Knowledge Management Software - Page 8

*By [Neeraja Prakash](https://research.g2.com/insights/author/neeraja-prakash)*


Knowledge management software, or KM software, supports an integrated approach to identifying, capturing, retrieving, and sharing information assets that have a strong focus on—how to accomplish a task, how to handle a situation, how a process works, and how to get a job done. These assets may include text documents, presentations, images, audio and video files, and other data types.

The purpose of knowledge management software is to capture and distribute knowledge, allowing members of an organization, along with its partners and customers, to access and use the information effectively. Having a centralized repository where this knowledge is stored helps create a single source of truth in an organization, eliminating confusion and reducing the time to find information.

Knowledge management encompasses a range of specialized software products, with four subcategories—[knowledge base software](https://www.g2.com/categories/knowledge-base), [Q&A platforms software](https://www.g2.com/categories/q-a-platforms), [standard operating procedures software](https://www.g2.com/categories/standard-operating-procedures), and [work instructions software](https://www.g2.com/categories/work-instructions). While some products are solely placed in one category, others with overlapping feature sets are placed in multiple.





## Top Knowledge Management Software at a Glance
| # | Product | Rating | Best For | What Users Say |
|---|---------|--------|----------|----------------|
| 1 | [Slack](https://www.g2.com/products/slack/reviews) | 4.5/5.0 (37,459 reviews) | Searchable team knowledge with channel-based context | "[With "Slack: where team communication really happens"](https://www.g2.com/survey_responses/slack-review-13132270)" |
| 2 | [Confluence](https://www.g2.com/products/confluence/reviews) | 4.1/5.0 (4,246 reviews) | Jira-connected team knowledge and documentation | "[The Ultimate Source of Truth for Engineering and Product Teams](https://www.g2.com/survey_responses/confluence-review-12546661)" |
| 3 | [Notion](https://www.g2.com/products/notion/reviews) | 4.6/5.0 (11,121 reviews) | Relational knowledge bases with AI-queryable context | "[Notion Turns Scattered Knowledge into a Searchable, AI-Powered Team Hub](https://www.g2.com/survey_responses/notion-review-13130590)" |
| 4 | [ClickUp](https://www.g2.com/products/clickup/reviews) | 4.6/5.0 (12,634 reviews) | Centralized knowledge with multi-view task hierarchy | "[Empowers Our Team with AI Superagents](https://www.g2.com/survey_responses/clickup-review-13101498)" |
| 5 | [NinjaOne](https://www.g2.com/products/ninjaone/reviews) | 4.7/5.0 (4,602 reviews) | Endpoint knowledge with background-mode remediation | "[Revolutionalised Our Workflows](https://www.g2.com/survey_responses/ninjaone-review-8785777)" |
| 6 | [Scribe](https://www.g2.com/products/scribe/reviews) | 4.8/5.0 (901 reviews) | Click-capture SOP documentation with AI annotation | "[Detailed Screenshots, User-Friendly, and a Huge Upgrade from Manual Documentation](https://www.g2.com/survey_responses/scribe-review-12968483)" |
| 7 | [MaintainX](https://www.g2.com/products/maintainx/reviews) | 4.8/5.0 (1,528 reviews) | AI-assisted maintenance procedure and asset knowledge capture | "[Helping Transform Maintenance from Reactive to Proactive](https://www.g2.com/survey_responses/maintainx-review-12996913)" |
| 8 | [Connecteam](https://www.g2.com/products/connecteam/reviews) | 4.6/5.0 (3,491 reviews) | Deskless workforce knowledge and compliance distribution | "[Connecteam Review](https://www.g2.com/survey_responses/connecteam-review-10735494)" |
| 9 | [Guru](https://www.g2.com/products/guru/reviews) | 4.7/5.0 (2,260 reviews) | Verified knowledge delivery inside daily workflows | "[A fast and user-friendly knowledge platform with room to grow](https://www.g2.com/survey_responses/guru-review-11254414)" |
| 10 | [ABB Electronic Work Instructions](https://www.g2.com/products/abb-electronic-work-instructions/reviews) | 4.4/5.0 (51 reviews) | Paperless shopfloor SOPs with 3D work instructions | "[ABB electronics instructions eliminated paperwork and made tasks easier](https://www.g2.com/survey_responses/abb-electronic-work-instructions-review-12239242)" |


## G2 Grid® for Knowledge Management Software
![G2 Grid® for Knowledge Management Software plotting products by satisfaction and market presence](https://www.g2.com/categories/knowledge-management/grids.png?focus%5B%5D=3437&focus%5B%5D=280&focus%5B%5D=82623&focus%5B%5D=25675&focus%5B%5D=25671&focus%5B%5D=162357&focus%5B%5D=112031&focus%5B%5D=20433)
Highlighted products: Slack, Confluence, Notion, ClickUp, NinjaOne, Scribe, MaintainX, and Connecteam.
Underlying data: [Grid® JSON](https://www.g2.com/categories/knowledge-management/grids.json?focus%5B%5D=slack&focus%5B%5D=confluence&focus%5B%5D=notion&focus%5B%5D=clickup&focus%5B%5D=ninjaone&focus%5B%5D=scribe&focus%5B%5D=maintainx&focus%5B%5D=connecteam)


## How Many Knowledge Management Software Products Does G2 Track?
**Total Products under this Category:** 463

### Category Stats (Jul 2026)
- **Average Rating**: 4.5/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product**: Market Logic (+0.54%) - Among all products in this category, Market Logic recorded the largest rating increase compared to last month
*Last updated: July 21, 2026*


## How Does G2 Rank Knowledge Management Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 113,900+ Authentic Reviews
- 463+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.


## Which Knowledge Management Software Is Best for Your Use Case?

- **Leader:** [Slack](https://www.g2.com/products/slack/reviews)
- **Highest Performer:** [Hudu](https://www.g2.com/products/hudu/reviews)
- **Top Trending:** [NinjaOne](https://www.g2.com/products/ninjaone/reviews)
- **Best Free Software:** [Notion](https://www.g2.com/products/notion/reviews)


---

**Sponsored**

### livepro Knowledge Management

livepro is a comprehensive Customer Experience Knowledge Management solution designed to enhance the efficiency and effectiveness of customer service operations across various industries. Since its inception in 2001, livepro has been dedicated to providing a robust knowledge management platform that empowers customer service centers & departments that support them in sectors such as Banking and Finance, Airlines, Insurance, Superannuation, Education, Health, and Government. The primary goal of livepro is to streamline the process of delivering accurate information to agents, thereby improving overall customer experience. The target audience for livepro includes organizations that prioritize customer service excellence and seek to optimize their knowledge management processes. By offering a feature-rich yet user-friendly interface, livepro allows customer service representatives to access reliable answers quickly, eliminating the need to sift through lengthy documents. This intuitive design not only enhances the speed of customer service interactions but also significantly reduces the training time required for staff, enabling them to confidently address customer inquiries with minimal onboarding. One of the standout features of livepro is its powerful search functionality, which serves as a single source of truth for organizations. This feature ensures that agents can retrieve consistent and accurate answers across multiple channels, including phone, email, front counter, website, self-service portals, live chat, and even modern virtual assistants. By providing immediate access to information, livepro helps organizations respond to even the most complex customer questions efficiently, thereby fostering a more satisfying customer experience. The benefits of implementing livepro extend beyond improved customer satisfaction. Organizations can expect a reduction in average handling time (AHT) and a decrease in training costs, as staff become more adept at navigating the system with ease. Additionally, livepro minimizes compliance and risk factors by offering clear, easy-to-follow process guidance, which helps ensure that agents adhere to established protocols. Overall, livepro stands out in the knowledge management category by delivering a solution that not only enhances the capabilities of customer service teams but also positively impacts the bottom line through operational efficiencies.



[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=1043&secure%5Bchosen_at%5D=2026-07-22T01%3A13%3A54Z&secure%5Bdisplayable_resource_id%5D=1043&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1043&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=55822&secure%5Bresource_id%5D=1043&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fknowledge-management%3Fopen_modal_url%3D%252Fproducts%252Fserviceware-se-serviceware-knowledge%252Fwishlists%253Fhost_path%253D%25252Fcategories%25252Fknowledge-management%2526source%253Dcategory&secure%5Btoken%5D=b3f52f2eac69e1dd5b419bda1f478110ec47ff9fac254db4fccf84fcaef186f1&secure%5Burl%5D=https%3A%2F%2Flivepro.com%2F&secure%5Burl_type%5D=book_demo)

---

## What Are the Top-Rated Knowledge Management Software Products in 2026?
### 1. [Q.wiki](https://www.g2.com/products/q-wiki/reviews)
Q.wiki: the quick way to an interactive management system Agile management systems are undeniably the liveliest in the market, boasting read-only access levels of between 10 and 100 hits per employee and month. A collaborative approach is key to such high acceptance and participation. Combine this with content that is continually refreshed, and your day-to-day business gains genuine added value. Our Q.wiki management software supports you with creating the ideal foundation for a modern participatory corporate culture. It’s the quick way to bring new life into your management system!


**Average Rating:** 4.7/5.0
**Total Reviews:** 5
**How Do G2 Users Rate Q.wiki?**

- **Q & A:** 9.2/10 (Category avg: 8.6/10)

**Who Is the Company Behind Q.wiki?**

- **Seller:** [Modell Aachen](https://www.g2.com/sellers/modell-aachen)
- **Year Founded:** 2009
- **HQ Location:** Aachen, DE
- **LinkedIn® Page:** https://de.linkedin.com/company/modell-aachen-gmbh---interaktive-managementsysteme (65 employees on LinkedIn®)

**Who Uses This Product?**
- **Company Size:** 80% Enterprise, 20% Mid-Market



#### What Are Recent G2 Reviews of Q.wiki?

**"[Awesome Experience](https://www.g2.com/survey_responses/q-wiki-review-8469538)"**

**Rating:** 5.0/5.0 stars
*— Malavika  B.*

[Read full review](https://www.g2.com/survey_responses/q-wiki-review-8469538)

---

**"[Simple and Understanding process](https://www.g2.com/survey_responses/q-wiki-review-8452384)"**

**Rating:** 5.0/5.0 stars
*— Akshith S.*

[Read full review](https://www.g2.com/survey_responses/q-wiki-review-8452384)

---


#### What Are G2 Users Discussing About Q.wiki?

- [What is Q.wiki used for?](https://www.g2.com/discussions/what-is-q-wiki-used-for)

### 2. [Sharly AI](https://www.g2.com/products/sharly-ai/reviews)
Sharly is the productivity AI tool that helps simplify complex info, unlocking 10x productivity for long documents and proprietary contents.


**Average Rating:** 4.3/5.0
**Total Reviews:** 5
**How Do G2 Users Rate Sharly AI?**

- **Q & A:** 8.3/10 (Category avg: 8.6/10)

**Who Is the Company Behind Sharly AI?**

- **Seller:** [Sharly AI](https://www.g2.com/sellers/sharly-ai)
- **Year Founded:** 2023
- **HQ Location:** San Francisco, US
- **LinkedIn® Page:** https://www.linkedin.com/company/sharly-ai (4 employees on LinkedIn®)

**Who Uses This Product?**
- **Company Size:** 80% Small-Business, 20% Mid-Market


#### What Are Sharly AI's Pros and Cons?

**Pros:**

- Analytics Dashboard (1 reviews)
- Feedback Management (1 reviews)



### What Do G2 Reviewers Say About Sharly AI?
*AI-generated summary from verified user reviews*

**Pros:**

- Users value the **insightful analytics dashboard** of Sharly AI, enhancing report generation and feedback quality.
- Users value the **insightful feedback management** of Sharly AI, enhancing their report writing and overall productivity.


#### What Are Recent G2 Reviews of Sharly AI?

**"[A powerful & useful tool to help analyse PDFs!](https://www.g2.com/survey_responses/sharly-ai-review-9759115)"**

**Rating:** 4.0/5.0 stars
*— Vaibhav  S.*

[Read full review](https://www.g2.com/survey_responses/sharly-ai-review-9759115)

---

**"[AI powered document chatbot - a unique tool !](https://www.g2.com/survey_responses/sharly-ai-review-9559697)"**

**Rating:** 4.0/5.0 stars
*— Harsh Kumar S.*

[Read full review](https://www.g2.com/survey_responses/sharly-ai-review-9559697)

---



### 3. [SweetProcess](https://www.g2.com/products/sweetprocess/reviews)
SweetProcess makes documenting standard operating procedures (SOPs) easy and efficient. Share procedures with a team and more. Try it free.


**Average Rating:** 4.3/5.0
**Total Reviews:** 5
**How Do G2 Users Rate SweetProcess?**

- **Q & A:** 10.0/10 (Category avg: 8.6/10)

**Who Is the Company Behind SweetProcess?**

- **Seller:** [Sweetprocess](https://www.g2.com/sellers/sweetprocess)
- **Year Founded:** 2012
- **HQ Location:** N/A
- **Twitter:** @sweetprocess (929 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/sweetprocess (23 employees on LinkedIn®)

**Who Uses This Product?**
- **Company Size:** 80% Small-Business, 20% Mid-Market



#### What Are Recent G2 Reviews of SweetProcess?

**"[SweetProcess, sweet review](https://www.g2.com/survey_responses/sweetprocess-review-5241544)"**

**Rating:** 4.0/5.0 stars
*— Verified User in Financial Services*

[Read full review](https://www.g2.com/survey_responses/sweetprocess-review-5241544)

---

**"[Sweet Process - Making Process Documentation Easy](https://www.g2.com/survey_responses/sweetprocess-review-7834915)"**

**Rating:** 5.0/5.0 stars
*— Mary P.*

[Read full review](https://www.g2.com/survey_responses/sweetprocess-review-7834915)

---


#### What Are G2 Users Discussing About SweetProcess?

- [What is SOP document in software?](https://www.g2.com/discussions/what-is-sop-document-in-software)
- [How much does sweet process cost?](https://www.g2.com/discussions/sweetprocess-how-much-does-sweet-process-cost)
- [How much does sweet process cost?](https://www.g2.com/discussions/how-much-does-sweet-process-cost)
- [How do I use SweetProcess?](https://www.g2.com/discussions/sweetprocess-how-do-i-use-sweetprocess)
- [How do I use SweetProcess?](https://www.g2.com/discussions/how-do-i-use-sweetprocess)

### 4. [UTrakk](https://www.g2.com/products/utrakk/reviews)
UTrakk helps managers boost their impact in delivering their roles, driving operational performance, by focusing on improving competitive performance and employee experience. UTrakk digitalizes Proaction International's years of expertise in continuous improvement and introduces a groundbreaking technology, bringing organizations'​ management effectiveness to the next level.


**Average Rating:** 4.6/5.0
**Total Reviews:** 41

**Who Is the Company Behind UTrakk?**

- **Seller:** [UTrakk](https://www.g2.com/sellers/utrakk)
- **Year Founded:** 2014
- **HQ Location:** Montréal, CA
- **LinkedIn® Page:** https://www.linkedin.com/showcase/utrakk-dmes/ (1 employees on LinkedIn®)

**Who Uses This Product?**
- **Top Industries:** Food Production, Manufacturing
- **Company Size:** 73% Mid-Market, 17% Small-Business


#### What Are UTrakk's Pros and Cons?

**Pros:**

- Ease of Use (2 reviews)
- Efficiency (2 reviews)
- Productivity Improvement (2 reviews)
- Coaching Professionalism (1 reviews)
- Customer Support (1 reviews)

**Cons:**

- Dashboard Limitations (1 reviews)
- Difficult Navigation (1 reviews)
- Integration Issues (1 reviews)
- Navigation Issues (1 reviews)
- Not Intuitive (1 reviews)


### What Do G2 Reviewers Say About UTrakk?
*AI-generated summary from verified user reviews*

**Pros:**

- Users find UTrakk's **ease of use** invaluable for managing checklists, meetings, and project tracking efficiently.
- Users find UTrakk enhances **efficiency** , improving management visibility and streamlining daily processes for better performance tracking.
- Users value the **productivity improvement** UTrakk offers, streamlining processes and enhancing managerial organization and performance tracking.
- Users value UTrakk's **Coaching Professionalism** , which effectively promotes guidance while upholding company values.
- Users appreciate the **excellent customer support** of UTrakk, highlighting direct access to advisors and ticketing options.

**Cons:**

- Users desire enhanced **interconnectivity with dashboard (BI) tools** to improve their data integration and analysis capabilities.
- Users find UTrakk's interface to have **difficult navigation** , struggling to locate options efficiently and effectively.
- Users desire enhanced **integration with dashboard (BI) tools** to improve functionality and productivity within UTrakk.
- Users find the **navigation issues** with UTrakk frustrating, struggling to locate desired options easily.
- Users find the **UI not intuitive** , struggling to locate options and navigate effectively within UTrakk.

#### What Are Recent G2 Reviews of UTrakk?

**"[A "blueprint" for each project.](https://www.g2.com/survey_responses/utrakk-review-11544334)"**

**Rating:** 5.0/5.0 stars
*— Isaak L.*

[Read full review](https://www.g2.com/survey_responses/utrakk-review-11544334)

---

**"[Agri-food Team Leader using Utrakk for 2 years](https://www.g2.com/survey_responses/utrakk-review-11449673)"**

**Rating:** 4.5/5.0 stars
*— Loic B.*

[Read full review](https://www.g2.com/survey_responses/utrakk-review-11449673)

---


#### What Are G2 Users Discussing About UTrakk?

- [What is UTrakk used for?](https://www.g2.com/discussions/what-is-utrakk-used-for) - 1 upvote

### 5. [AllAnswered](https://www.g2.com/products/allanswered/reviews)
All-In-One Knowledge Management System - Wiki + Q&A + Workflow + AI. AllAnswered supports modern Wiki pages for documentation and questions & answers for capturing team know-hows. The built-in workflow and AI assistant help keep your knowledge base up-to-date. AllAnswered is best suited for technology companies in fast-changing industries and markets. Our customers include engineering teams, technical support, marketing, sales, human resources - from startups, small businesses to fortune 500 companies. AllAnswered - Your Team's Collective Brain!


**Average Rating:** 4.6/5.0
**Total Reviews:** 4

**Who Is the Company Behind AllAnswered?**

- **Seller:** [AllAnswered](https://www.g2.com/sellers/allanswered)
- **HQ Location:** N/A
- **Twitter:** @AllAnswered (7 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/allanswered.com (4 employees on LinkedIn®)

**Who Uses This Product?**
- **Company Size:** 50% Small-Business, 25% Mid-Market



#### What Are Recent G2 Reviews of AllAnswered?

**"[all answered is great](https://www.g2.com/survey_responses/allanswered-review-4870592)"**

**Rating:** 5.0/5.0 stars
*— Verified User in Real Estate*

[Read full review](https://www.g2.com/survey_responses/allanswered-review-4870592)

---

**"[Great knowledge base software for teams](https://www.g2.com/survey_responses/allanswered-review-4633739)"**

**Rating:** 5.0/5.0 stars
*— Verified User in Medical Devices*

[Read full review](https://www.g2.com/survey_responses/allanswered-review-4633739)

---


#### What Are G2 Users Discussing About AllAnswered?

- [What is AllAnswered used for?](https://www.g2.com/discussions/what-is-allanswered-used-for)

### 6. [Desk365](https://www.g2.com/products/desk365/reviews)
Desk365 is an AI-powered ticketing system for teams of all sizes. The Desk365 platform empowers agents to enhance productivity, automate workflows, and deliver exceptional customer experiences. With advanced features like AI-agent, approval management, ITAM, and Microsoft 365 integration, Desk365 stands for better service, better products, and AI that truly delivers.


**Average Rating:** 4.9/5.0
**Total Reviews:** 32

**Who Is the Company Behind Desk365?**

- **Seller:** [Desk365](https://www.g2.com/sellers/desk365)
- **Company Website:** https://www.desk365.io/
- **Year Founded:** 2020
- **HQ Location:** San Francisco Bay Area, US
- **LinkedIn® Page:** https://www.linkedin.com/company/68882951 (39 employees on LinkedIn®)

**Who Uses This Product?**
- **Company Size:** 59% Mid-Market, 34% Small-Business


#### What Are Desk365's Pros and Cons?

**Pros:**

- Integrations (9 reviews)
- Customization (7 reviews)
- Customizability (6 reviews)
- Easy Setup (6 reviews)
- Customer Support (5 reviews)

**Cons:**

- Poor Navigation (2 reviews)
- Poor Reporting (2 reviews)
- Dashboard Issues (1 reviews)
- Inadequate AI Features (1 reviews)
- Integration Issues (1 reviews)


### What Do G2 Reviewers Say About Desk365?
*AI-generated summary from verified user reviews*

**Pros:**

- Users value the **seamless integrations** with Microsoft365 and Teams, enhancing support and collaboration for their organizations.
- Users value the **full customization** of Desk365, allowing tailored solutions for their specific needs and enhancing productivity.
- Users love the **customizability** of Desk365, making it easy to tailor the software to their specific needs.
- Users find the **easy setup** of Desk365 to be a significant advantage, streamlining the implementation process for diverse teams.
- Users commend the **responsive customer support** of Desk365, ensuring timely solutions and effective communication.

**Cons:**

- Users find the **navigation confusing** , making it challenging to locate responses and effectively manage tasks.
- Users desire more **robust reporting** capabilities in Desk365 to effectively present data to management.
- Users are frustrated with the **dashboard issues** , including poor color schemes and response visibility challenges.
- Users feel Desk365 lacks **adequate AI features** , limiting its ability to adapt to evolving business needs.
- Users note the **lack of integration** with Monday.com as a drawback that hinders workflow efficiency.

#### What Are Recent G2 Reviews of Desk365?

**"[Best-in-Class Pricing, Easy Onboarding, and Great Integration](https://www.g2.com/survey_responses/desk365-review-12803498)"**

**Rating:** 5.0/5.0 stars
*— Peter S.*

[Read full review](https://www.g2.com/survey_responses/desk365-review-12803498)

---

**"[Perfect tools for MSPs, easy to use and manage](https://www.g2.com/survey_responses/desk365-review-12947626)"**

**Rating:** 5.0/5.0 stars
*— Steve B.*

[Read full review](https://www.g2.com/survey_responses/desk365-review-12947626)

---



### 7. [Drupal Wiki](https://www.g2.com/products/drupal-wiki/reviews)
NOT THE DRUPAL CMS AND NOT BUILT ON THE DRUPAL FRAMEWORK! Drupal Wiki is a completely independent, enterprise-grade wiki software and standalone knowledge management solution designed for corporate environments. Despite the name, it is a distinct proprietary platform specifically engineered to facilitate internal documentation, quality management, and organizational knowledge sharing without any technical dependency on the CMS architecture. This high-performance wiki engine provides a professional alternative for companies seeking a secure, centralized hub for their intellectual property, featuring integrated workflow automation, advanced access control, and intuitive editing. By focusing on usability and corporate compliance, Drupal Wiki serves as an autonomous tool for teams to streamline communication and maintain rigorous documentation standards in a scalable, self-contained environment.


**Average Rating:** 4.1/5.0
**Total Reviews:** 4
**How Do G2 Users Rate Drupal Wiki?**

- **Q & A:** 8.3/10 (Category avg: 8.6/10)

**Who Is the Company Behind Drupal Wiki?**

- **Seller:** [KontextWork](https://www.g2.com/sellers/kontextwork)
- **Year Founded:** 2004
- **HQ Location:** Hannover, DE
- **LinkedIn® Page:** https://www.linkedin.com/company/kontextwork/ (8 employees on LinkedIn®)

**Who Uses This Product?**
- **Company Size:** 50% Enterprise, 50% Mid-Market


#### What Are Drupal Wiki's Pros and Cons?

**Pros:**

- Ease of Use (1 reviews)
- Simple (1 reviews)

**Cons:**

- Page Management (1 reviews)


### What Do G2 Reviewers Say About Drupal Wiki?
*AI-generated summary from verified user reviews*

**Pros:**

- Users find Drupal Wiki **easy to work with** , appreciating its user-friendly interface for documentation purposes.
- Users find Drupal Wiki **easy to work with** , making it a practical choice for documentation needs.

**Cons:**

- Users find the **lack of page-specific permissions** limiting their control over user access and security.

#### What Are Recent G2 Reviews of Drupal Wiki?

**"[Drupal wiki](https://www.g2.com/survey_responses/drupal-wiki-review-6528459)"**

**Rating:** 4.0/5.0 stars
*— Verified User in Business Supplies and Equipment*

[Read full review](https://www.g2.com/survey_responses/drupal-wiki-review-6528459)

---

**"[Alternative to Confluence for documentation](https://www.g2.com/survey_responses/drupal-wiki-review-10181392)"**

**Rating:** 4.0/5.0 stars
*— Aman K.*

[Read full review](https://www.g2.com/survey_responses/drupal-wiki-review-10181392)

---


#### What Are G2 Users Discussing About Drupal Wiki?

- [What is Drupal Wiki used for?](https://www.g2.com/discussions/what-is-drupal-wiki-used-for)

### 8. [FNT Command Platform](https://www.g2.com/products/fnt-command-platform/reviews)
The FNT Command Platform software solution enables efficient management of IT, Telecommunication and Data Center infrastructures as a digital twin – from the physical level (cables, switches, servers, etc.) through virtual components and applications to services – independent of the manufacturer and in a uniform data model. This enables organizations to plan and manage their IT landscape more easily, eliminate faults more quickly, implement transformations and changes more efficiently, and achieve sustainability goals for example faster. A standardized construction kit of various FNT tools and methods makes it easy to integrate data from other systems, create reports quickly and easily, optimize IT processes and workflows, and provide new (digital) services efficiently and automatically. The software is offered with a flexible licensing model, is cloud ready and because it comes pre-configured for specific deployment scenarios, it can be deployed as an out-of-the-box system in no time. Features: - Infrastructure as a Digital Twin: Document all physical, logical, and virtual assets, services and resources, as well as cross-silo dependencies - Integrated planning and design: Graphically supported planning of all changes to an infrastructure based on the current state - Analysis and visualization: Analyze and visualize the data collected. In addition to comprehensive reports and dashboards, the tool offers 2D and 3D views and georeferenced and schematic network views - Tool-based control of change processes: Create workflows and convert change requests into detailed work orders for service providers, as well as monitor their execution - Integrate into existing IT landscapes: FNT Command has extensive interfaces for easy bi-directional data exchange with other applications


**Average Rating:** 4.6/5.0
**Total Reviews:** 5

**Who Is the Company Behind FNT Command Platform?**

- **Seller:** [FNT Software](https://www.g2.com/sellers/fnt-software)
- **Year Founded:** 1994
- **HQ Location:** Ellwangen, Baden-Württemberg, Germany
- **LinkedIn® Page:** https://linkedin.com/company/fnt-gmbh (237 employees on LinkedIn®)

**Who Uses This Product?**
- **Company Size:** 40% Mid-Market, 40% Small-Business


#### What Are FNT Command Platform's Pros and Cons?

**Pros:**

- Ease of Use (1 reviews)
- Monitoring (1 reviews)
- Network Management (1 reviews)
- Product Quality (1 reviews)
- Reliability (1 reviews)

**Cons:**

- Inadequate Reporting (1 reviews)
- Insufficient Information (1 reviews)
- Lack of Features (1 reviews)
- Limited Customization (1 reviews)
- Limited Features (1 reviews)


### What Do G2 Reviewers Say About FNT Command Platform?
*AI-generated summary from verified user reviews*

**Pros:**

- Users value the **ease of use** of FNT Command Platform, simplifying documentation and enhancing troubleshooting efficiency.
- Users value the **comprehensive monitoring** of FNT Command Platform, enhancing transparency and improving troubleshooting efficiency.
- Users value the **comprehensive network documentation** in FNT Command Platform, enhancing troubleshooting efficiency and service reliability.
- Users value the **comprehensive documentation** of FNT Command Platform, enhancing issue resolution and improving service reliability.
- Users appreciate the **service reliability** of FNT Command Platform, which enhances issue resolution and infrastructure transparency.

**Cons:**

- Users struggle with **inadequate reporting** features in FNT Command Platform, seeking more user-friendly and customizable options.
- Users highlight **insufficient information** in Tray Management and analytics, making the platform less effective for their needs.
- Users find a **lack of features** in FNT Command Platform, especially in tray management and reporting functionalities.
- Users find the **limited customization** options in FNT Command Platform hinder the accuracy of duct bundle documentation and reporting.
- Users note **limited features** in the FNT Command Platform, particularly regarding duct documentation and analytics usability.

#### What Are Recent G2 Reviews of FNT Command Platform?

**"[Reliable Network Operations Through Comprehensive Documentation](https://www.g2.com/survey_responses/fnt-command-platform-review-12371513)"**

**Rating:** 4.5/5.0 stars
*— Verified User in Airlines/Aviation*

[Read full review](https://www.g2.com/survey_responses/fnt-command-platform-review-12371513)

---

**"[User-friendly, fast, and powerful – with strong module integration and export](https://www.g2.com/survey_responses/fnt-command-platform-review-12633044)"**

**Rating:** 5.0/5.0 stars
*— Stefan K.*

[Read full review](https://www.g2.com/survey_responses/fnt-command-platform-review-12633044)

---


#### What Are G2 Users Discussing About FNT Command Platform?

- [What is FNT Command used for?](https://www.g2.com/discussions/what-is-fnt-command-used-for)

### 9. [JustClip](https://www.g2.com/products/justclip/reviews)
Clipicious is a powerful collaborative knowledge vault for you & your team. Collect, Organize, Annotate & Share Knowledge. Manage all your learnings effortlessly in one single place.


**Average Rating:** 5.0/5.0
**Total Reviews:** 4
**How Do G2 Users Rate JustClip?**

- **Q & A:** 10.0/10 (Category avg: 8.6/10)

**Who Is the Company Behind JustClip?**

- **Seller:** [Clipicious](https://www.g2.com/sellers/clipicious)
- **Year Founded:** 2012
- **HQ Location:** Mumbai, IN
- **Twitter:** @curioussolns (245 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/curious-solutions (2 employees on LinkedIn®)

**Who Uses This Product?**
- **Company Size:** 75% Small-Business, 25% Mid-Market



#### What Are Recent G2 Reviews of JustClip?

**"[Ideal Enterprise solution for Management and Organizing](https://www.g2.com/survey_responses/justclip-review-3636777)"**

**Rating:** 5.0/5.0 stars
*— Utsav A.*

[Read full review](https://www.g2.com/survey_responses/justclip-review-3636777)

---

**"[One stop application daily activities and a great companion to get things done and manage](https://www.g2.com/survey_responses/justclip-review-4003871)"**

**Rating:** 5.0/5.0 stars
*— Vamsi A.*

[Read full review](https://www.g2.com/survey_responses/justclip-review-4003871)

---


#### What Are G2 Users Discussing About JustClip?

- [What is JustClip used for?](https://www.g2.com/discussions/what-is-justclip-used-for)

### 10. [Kaleo](https://www.g2.com/products/kaleo/reviews)
Kaleo provide a software that help companies collect and analyze expertise and employee data to deliver answers to employees, used by customers to make the most out of their technology investments, to reduce support costs, and to bring agility to the workplace - all while capturing tacit knowledge across the organization.


**Average Rating:** 4.4/5.0
**Total Reviews:** 4
**How Do G2 Users Rate Kaleo?**

- **Q & A:** 7.9/10 (Category avg: 8.6/10)

**Who Is the Company Behind Kaleo?**

- **Seller:** [Kaleo Software](https://www.g2.com/sellers/kaleo-software)
- **Year Founded:** 2012
- **HQ Location:** N/A
- **Twitter:** @KaleoSoftware (355 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®)

**Who Uses This Product?**
- **Company Size:** 50% Mid-Market, 25% Small-Business



#### What Are Recent G2 Reviews of Kaleo?

**"[Kaleo is a good resource for providing easy to follow steps to answer your basic questions and needs](https://www.g2.com/survey_responses/kaleo-review-9544725)"**

**Rating:** 5.0/5.0 stars
*— Samara O.*

[Read full review](https://www.g2.com/survey_responses/kaleo-review-9544725)

---

**"[it allows me to see the area in which I need to improve](https://www.g2.com/survey_responses/kaleo-review-9546674)"**

**Rating:** 5.0/5.0 stars
*— Stephanie G.*

[Read full review](https://www.g2.com/survey_responses/kaleo-review-9546674)

---



### 11. [KBPublisher](https://www.g2.com/products/kbpublisher/reviews)
KBPublisher is a knowledge management software which allows to share information with customers, employees or partners.


**Average Rating:** 2.5/5.0
**Total Reviews:** 4
**How Do G2 Users Rate KBPublisher?**

- **Q & A:** 6.7/10 (Category avg: 8.6/10)

**Who Is the Company Behind KBPublisher?**

- **Seller:** [KBPublisher](https://www.g2.com/sellers/kbpublisher)
- **HQ Location:** N/A
- **Twitter:** @kbpublisher (18 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/1283433 (2 employees on LinkedIn®)

**Who Uses This Product?**
- **Company Size:** 75% Small-Business, 25% Mid-Market



#### What Are Recent G2 Reviews of KBPublisher?

**"[Share right thing to right person](https://www.g2.com/survey_responses/kbpublisher-review-6649096)"**

**Rating:** 4.5/5.0 stars
*— Ravi S.*

[Read full review](https://www.g2.com/survey_responses/kbpublisher-review-6649096)

---

**"[Made our business more efficient](https://www.g2.com/survey_responses/kbpublisher-review-1418043)"**

**Rating:** 4.0/5.0 stars
*— Verified User in Non-Profit Organization Management*

[Read full review](https://www.g2.com/survey_responses/kbpublisher-review-1418043)

---


#### What Are G2 Users Discussing About KBPublisher?

- [What is KBPublisher used for?](https://www.g2.com/discussions/what-is-kbpublisher-used-for)

### 12. [KMS Lighthouse](https://www.g2.com/products/kms-lighthouse/reviews)
KMS Lighthouse is a global leader in knowledge management. Lighthouse enhances every business engagement by empowering employees, agents and customers with real-time access to accurate and consistent knowledge to improve customer and employee experience alike. KMS Lighthouse's powerful patented search functionality dramatically improves engagements across all service and sales channels. Lighthouse boosts productivity and efficiency with a powerhouse of digitized knowledge that’s easy to update, collaborate, share, or provide feedback in real-time. The solution is easily integrated to 3rd party solutions including CRM tools, ticketing systems and chatbots.


**Average Rating:** 4.4/5.0
**Total Reviews:** 4
**How Do G2 Users Rate KMS Lighthouse?**

- **Q & A:** 8.3/10 (Category avg: 8.6/10)

**Who Is the Company Behind KMS Lighthouse?**

- **Seller:** [KMS Lighthouse](https://www.g2.com/sellers/kms-lighthouse)
- **HQ Location:** Petach Tikva, IL
- **Twitter:** @kmslighthouse (162 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/kms-lighthouse/ (201 employees on LinkedIn®)

**Who Uses This Product?**
- **Company Size:** 100% Mid-Market



#### What Are Recent G2 Reviews of KMS Lighthouse?

**"[Introduction to KMS lighthouse](https://www.g2.com/survey_responses/kms-lighthouse-review-7660117)"**

**Rating:** 4.5/5.0 stars
*— Eloise L.*

[Read full review](https://www.g2.com/survey_responses/kms-lighthouse-review-7660117)

---

**"[KMS Feedback](https://www.g2.com/survey_responses/kms-lighthouse-review-7875882)"**

**Rating:** 4.0/5.0 stars
*— Verified User in Computer & Network Security*

[Read full review](https://www.g2.com/survey_responses/kms-lighthouse-review-7875882)

---


#### What Are G2 Users Discussing About KMS Lighthouse?

- [What is KMS Lighthouse used for?](https://www.g2.com/discussions/what-is-kms-lighthouse-used-for)

### 13. [Pilot.io](https://www.g2.com/products/pilot-io/reviews)
Pilot.io transforms your team's Google Workspace into an expansive and dynamic knowledge base. Harness the power of your team's collective knowledge through a streamlined interface that integrates Google Drive with external links and documents from 1800+ other SaaS tools. Find Search your knowledge base to find relevant documents and resources. Share Share knowledge base answers with your team in conversations, channels, and messages. Ask Use Pilot AI to ask questions of your knowledge base, directly in Slack.


**Average Rating:** 4.6/5.0
**Total Reviews:** 4

**Who Is the Company Behind Pilot.io?**

- **Seller:** [Pilot Innovations](https://www.g2.com/sellers/pilot-innovations)
- **Year Founded:** 2022
- **HQ Location:** N/A
- **LinkedIn® Page:** https://www.linkedin.com/company/pilot.io (3 employees on LinkedIn®)

**Who Uses This Product?**
- **Company Size:** 75% Small-Business, 25% Enterprise


#### What Are Pilot.io's Pros and Cons?

**Pros:**

- Centralization (1 reviews)
- Documentation (1 reviews)
- Ease of Use (1 reviews)
- Easy Setup (1 reviews)

**Cons:**

- Learning Difficulties (1 reviews)


### What Do G2 Reviewers Say About Pilot.io?
*AI-generated summary from verified user reviews*

**Pros:**

- Users value the **centralization of financial records** in Pilot.io, making management and compliance effortless and efficient.
- Users appreciate the **user-friendly documentation** of Pilot.io, simplifying tax filing and bookkeeping tasks effortlessly.
- Users find Pilot.io's **ease of use** invaluable for managing financial records effortlessly in one platform.
- Users find the **easy setup** of Pilot.io greatly simplifies managing financial records and tasks effortlessly.

**Cons:**

- Users note that while the software is simple, a lack of **learning support** makes onboarding more challenging.

#### What Are Recent G2 Reviews of Pilot.io?

**"[Smooth Financial Administration with Outstanding Assistance](https://www.g2.com/survey_responses/pilot-io-review-10348561)"**

**Rating:** 5.0/5.0 stars
*— Muhammad M.*

[Read full review](https://www.g2.com/survey_responses/pilot-io-review-10348561)

---

**"[Very good software for book keeping and tax.](https://www.g2.com/survey_responses/pilot-io-review-9657957)"**

**Rating:** 4.5/5.0 stars
*— Verified User in Computer Software*

[Read full review](https://www.g2.com/survey_responses/pilot-io-review-9657957)

---



### 14. [PTC SKD](https://www.g2.com/products/ptc-skd/reviews)
PTC Service Knowledge and Diagnostics solution helps you create and leverage a knowledge repository so field service personnel, contact center representatives and even end-users can quickly and accurately diagnose product issues. You can solve highly complex and subjective problems more easily, with better consistency and in less time.


**Average Rating:** 4.4/5.0
**Total Reviews:** 4
**How Do G2 Users Rate PTC SKD?**

- **Q & A:** 9.2/10 (Category avg: 8.6/10)

**Who Is the Company Behind PTC SKD?**

- **Seller:** [PTC](https://www.g2.com/sellers/ptc)
- **Year Founded:** 1985
- **HQ Location:** Boston, Massachusetts
- **Twitter:** @PTC (37,560 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/1935/ (8,145 employees on LinkedIn®)
- **Ownership:** NASDAQ: PTC

**Who Uses This Product?**
- **Company Size:** 75% Small-Business, 25% Mid-Market



#### What Are Recent G2 Reviews of PTC SKD?

**"[I found PTC SKD very useful and going to research more about other products](https://www.g2.com/survey_responses/ptc-skd-review-7135031)"**

**Rating:** 4.5/5.0 stars
*— Aydin  M.*

[Read full review](https://www.g2.com/survey_responses/ptc-skd-review-7135031)

---

**"[Good tool, user friendly, amazing UI](https://www.g2.com/survey_responses/ptc-skd-review-7485873)"**

**Rating:** 4.0/5.0 stars
*— Pushpak P.*

[Read full review](https://www.g2.com/survey_responses/ptc-skd-review-7485873)

---



### 15. [Sparkwork LXP](https://www.g2.com/products/sparkwork-lxp/reviews)
Designed from the ground up to improve engagement, productivity, and efficiency across your entire organization. Sparkwork provides your workforce with the ability to communicate, learn and collaborate from any device, anywhere.


**Average Rating:** 4.5/5.0
**Total Reviews:** 10

**Who Is the Company Behind Sparkwork LXP?**

- **Seller:** [Sparkwork Software](https://www.g2.com/sellers/sparkwork-software)
- **Year Founded:** 2014
- **HQ Location:** San Jose, California
- **LinkedIn® Page:** https://www.linkedin.com/company/sparkwork (10 employees on LinkedIn®)

**Who Uses This Product?**
- **Company Size:** 60% Mid-Market, 30% Small-Business


#### What Are Sparkwork LXP's Pros and Cons?

**Pros:**

- Communication (2 reviews)
- Document Management (2 reviews)
- Ease of Use (2 reviews)
- File Sharing (2 reviews)
- Team Collaboration (2 reviews)

**Cons:**

- Limited Options (2 reviews)
- Access Issues (1 reviews)
- Complexity (1 reviews)
- Complex Usability (1 reviews)
- Confusion (1 reviews)


### What Do G2 Reviewers Say About Sparkwork LXP?
*AI-generated summary from verified user reviews*

**Pros:**

- Users value the **effective communication features** of Sparkwork LXP, enhancing collaboration and customer engagement seamlessly.
- Users value the **efficient document management** capabilities of Sparkwork LXP, enhancing teamwork and collaboration seamlessly.
- Users find Sparkwork LXP extremely **user-friendly** , enhancing team management and facilitating quick engagement and collaboration.
- Users appreciate the **efficient file sharing** capabilities of Sparkwork LXP, enhancing team collaboration and engagement.
- Users value the **efficient team collaboration** capabilities of Sparkwork LXP, enabling quick responses and seamless integration.

**Cons:**

- Users find the **limited tools** and features of Sparkwork LXP to be confusing and restrictive in functionality.
- Users face **access issues** when navigating multiple data sets and documents, complicating their overall experience.
- Users experience **complexity** when switching between multiple data sets and documents, complicating their interaction with Sparkwork LXP.
- Users experience **complex usability** when accessing multiple data sets, which complicates their overall interaction with Sparkwork LXP.
- Users find that some features are **confusing** , which impacts their overall experience with Sparkwork LXP.

#### What Are Recent G2 Reviews of Sparkwork LXP?

**"[Collaboration and Communication at its best.](https://www.g2.com/survey_responses/sparkwork-lxp-review-8623178)"**

**Rating:** 4.0/5.0 stars
*— Manju M.*

[Read full review](https://www.g2.com/survey_responses/sparkwork-lxp-review-8623178)

---

**"[Best for integrating work and quick communication](https://www.g2.com/survey_responses/sparkwork-lxp-review-8554667)"**

**Rating:** 4.5/5.0 stars
*— Aditi W.*

[Read full review](https://www.g2.com/survey_responses/sparkwork-lxp-review-8554667)

---


#### What Are G2 Users Discussing About Sparkwork LXP?

- [What is Sparkwork used for?](https://www.g2.com/discussions/what-is-sparkwork-used-for)

### 16. [Uberblick](https://www.g2.com/products/uberblick/reviews)
Überblick is an easy to use and well structured communication solution to keep remote teams informed and to coordinate tasks efficiently. With Überblick you can simply send information directly to your employees. You can select different groups or departments and also request their confirmation. Moreover, you can also store important information and data on the app so that it is accessible either to everyone or selected groups. Überblick can be used via web browser on a computer or mobile app via Android and iOS. There is no need to have an existing email address or a telephone number to use this communication solution for your team members!


**Average Rating:** 3.9/5.0
**Total Reviews:** 4
**How Do G2 Users Rate Uberblick?**

- **Q & A:** 5.0/10 (Category avg: 8.6/10)

**Who Is the Company Behind Uberblick?**

- **Seller:** [Uberblick](https://www.g2.com/sellers/uberblick)
- **Year Founded:** 2017
- **HQ Location:** Bad Kreuznach, DE
- **LinkedIn® Page:** https://www.linkedin.com/company/uberblick-app (12 employees on LinkedIn®)

**Who Uses This Product?**
- **Company Size:** 75% Small-Business, 25% Mid-Market


#### What Are Uberblick's Pros and Cons?

**Pros:**

- Communication (1 reviews)
- Ease of Use (1 reviews)
- Easy Access (1 reviews)

**Cons:**

- Poor Interface Design (1 reviews)


### What Do G2 Reviewers Say About Uberblick?
*AI-generated summary from verified user reviews*

**Pros:**

- Users appreciate the **enhanced communication** capabilities of Uberblick, facilitating business management from any location.
- Users find Uberblick's **ease of use** beneficial, allowing seamless communication and management from mobile or web platforms.
- Users value the **easy access** of Uberblick through mobile apps and web browsers, enhancing remote communication and management.

**Cons:**

- Users seek a more **user-friendly interface** for Uberblick, hoping for enhancements in future updates.

#### What Are Recent G2 Reviews of Uberblick?

**"[Get Uberblick and grow your business](https://www.g2.com/survey_responses/uberblick-review-10378573)"**

**Rating:** 5.0/5.0 stars
*— Salman F.*

[Read full review](https://www.g2.com/survey_responses/uberblick-review-10378573)

---

**"[Uberlick review](https://www.g2.com/survey_responses/uberblick-review-7151528)"**

**Rating:** 4.5/5.0 stars
*— Nayaz K.*

[Read full review](https://www.g2.com/survey_responses/uberblick-review-7151528)

---



### 17. [YouTrack](https://www.g2.com/products/youtrack/reviews)
YouTrack is a project management tool packed with features that streamline your work and increase productivity on any team project. Track tasks, manage projects, maintain a knowledge base, support your customers, collaborate, and deliver great products. From software development and DevOps to HR and marketing, all kinds of teams can use YouTrack’s functionality. 100K customers in a wide variety of industries around the world – from enterprises to small startups – trust YouTrack to manage their projects. YouTrack free verion is fully-functional and free forever for any team of up to 10 users. YouTrack offers a Cloud or Server version for any number of users and comes with free AI assistance.


**Average Rating:** 4.2/5.0
**Total Reviews:** 59

**Who Is the Company Behind YouTrack?**

- **Seller:** [JetBrains](https://www.g2.com/sellers/jetbrains)
- **Year Founded:** 2000
- **HQ Location:** Prague
- **Twitter:** @jetbrains (213,126 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/12515/ (2,941 employees on LinkedIn®)

**Who Uses This Product?**
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 55% Mid-Market, 35% Small-Business


#### What Are YouTrack's Pros and Cons?

**Pros:**

- AI Features (1 reviews)
- Automation (1 reviews)
- Customizability (1 reviews)
- Customization (1 reviews)
- Daily Use (1 reviews)

**Cons:**

- Dashboard Issues (1 reviews)
- Email Integration (1 reviews)
- Export Issues (1 reviews)
- Integration Issues (1 reviews)
- Lack of Tools (1 reviews)


### What Do G2 Reviewers Say About YouTrack?
*AI-generated summary from verified user reviews*

**Pros:**

- Users appreciate the **AI-powered issue suggestions** in YouTrack, which significantly enhance productivity and streamline workflow.
- Users appreciate the **enhanced automation features** in YouTrack, which significantly reduce manual effort in task management.
- Users love the **customizability** of YouTrack, enhancing their workflow and making project management intuitive and efficient.
- Users appreciate the **customization options** in YouTrack, enhancing visual planning and streamlining workflow effectively.
- Users appreciate the **streamlined interface and enhanced customization** in YouTrack, making project management more intuitive and efficient.

**Cons:**

- Users experience **dashboard issues** due to limited customization and data visualization, which impacts usability and efficiency.
- Users find the **email integration lacking** , which detracts from a seamless workflow experience in YouTrack.
- Users find **export issues** with YouTrack, as integration and performance during large project handling are lacking.
- Users find the **integration issues** with third-party tools like Slack and Jenkins to be frustrating and disruptive.
- Users face a **lack of tools** for better customization and seamless third-party integrations in YouTrack.

#### What Are Recent G2 Reviews of YouTrack?

**"[Bugtracking report makes easier](https://www.g2.com/survey_responses/youtrack-review-6925228)"**

**Rating:** 4.0/5.0 stars
*— Anil P.*

[Read full review](https://www.g2.com/survey_responses/youtrack-review-6925228)

---

**"[1 tool to track them ALL.](https://www.g2.com/survey_responses/youtrack-review-12817616)"**

**Rating:** 4.0/5.0 stars
*— Ankush S.*

[Read full review](https://www.g2.com/survey_responses/youtrack-review-12817616)

---


#### What Are G2 Users Discussing About YouTrack?

- [How do YouTrack an issue on YouTrack?](https://www.g2.com/discussions/how-do-youtrack-an-issue-on-youtrack)
- [Is YouTrack open source?](https://www.g2.com/discussions/is-youtrack-open-source) - 1 comment
- [Is YouTrack any good?](https://www.g2.com/discussions/is-youtrack-any-good) - 1 comment
- [What is YouTrack used for?](https://www.g2.com/discussions/what-is-youtrack-used-for)

### 18. [Almanac](https://www.g2.com/products/almanac-labs-inc-almanac/reviews)
Almanac is a platform for async work, built around a document editor with powerful version control.


**Average Rating:** 4.5/5.0
**Total Reviews:** 3

**Who Is the Company Behind Almanac?**

- **Seller:** [Almanac Labs](https://www.g2.com/sellers/almanac-labs)
- **Year Founded:** 2019
- **HQ Location:** San Francisco, US
- **LinkedIn® Page:** https://www.linkedin.com/company/almanacdocs (29 employees on LinkedIn®)

**Who Uses This Product?**
- **Company Size:** 100% Small-Business



#### What Are Recent G2 Reviews of Almanac?

**"[An amazing google docs replacement for a technology company](https://www.g2.com/survey_responses/almanac-review-8918792)"**

**Rating:** 5.0/5.0 stars
*— Aditya J.*

[Read full review](https://www.g2.com/survey_responses/almanac-review-8918792)

---

**"[Great experience and simple design](https://www.g2.com/survey_responses/almanac-review-8648113)"**

**Rating:** 4.0/5.0 stars
*— Hassan M.*

[Read full review](https://www.g2.com/survey_responses/almanac-review-8648113)

---



### 19. [Atlas](https://www.g2.com/products/clearpeople-atlas/reviews)
Atlas is an all-in-one Intelligent Knowledge platform that provides employees, clients, and AI instant access to accurate, expert information. By seamlessly integrating knowledge management, intranet, collaboration, extranet, smart governance, and AI, Atlas transforms Microsoft 365 into a contextual intelligence hub, grounding enterprise AI in your organization's knowledge to deliver precise, valuable insights. Atlas ensures your organization maximizes its Microsoft 365 investment while enabling teams to focus on delivering exceptional client experiences and business growth. Atlas key features: • Personalized and contextualized knowledge: a unified platform where users access relevant information exactly where they need it. • Knowledge capture & classification: easily capture, classify, and share content at scale. • Enterprise AI: One platform for expert AI solutions across the enterprise, grounded in your company’s knowledge. • Expertise directory: find the ‘right’ expert quickly. • Enterprise search: find what you need, fast, from across Microsoft 365 and other enterprise repositories – from a single place. • Multi-geo support: essential for organizations that require global data residency compliance and enhanced collaboration across regions. • Seamless collaboration: Share documents, updates, and case information securely in real-time. • Governance and provisioning: self-service creation, management and maintenance of workspaces across Atlas, Microsoft 365, and Teams. As well as robust AI governance, including comprehensive audit trails. • Integration: Atlas offers integration and API capabilities so that you can access curated knowledge directly from Outlook, Salesforce or even your custom-built solutions. Benefits • Quick and effortless information discovery, boosting productivity while eliminating frustration. • Increases client satisfaction and retention with easy management of valuable knowledge. • Empowers legal professionals with easy access to trusted legal sources and expert-like answers from AI. • Self-service capabilities for all employees while ensuring robust governance and provisioning controls. • Enhances collaboration and service delivery between lawyers and clients for greater success. • A single platform that meets the needs of diverse departments, eliminating the cost and complexity of outdated systems. What sets Atlas Intelligent Knowledge Platform apart: • Unlocks knowledge fast with knowledge capture and auto-classification capabilities that scale across your organization. • Designed for precise AI and knowledge validation: Atlas provides a single source of truth, where generated AI responses draw exclusively from your validated, authoritative content. • Unified platform for knowledge, collaboration and governance: Atlas incorporates knowledge management, intranet, extranet, enterprise search, provisioning and AI capabilities into one cohesive system. • Purpose-built for Microsoft 365: designed specifically to enhance the tools employees already rely on, such as Teams and SharePoint, to maximize efficiency and ease of adoption. • Sustainable and scalable: built for today’s challenges and tomorrow’s growth, with AI solutions for diverse enterprise needs, offering LLM selection, built-in governance, auditing frameworks, and cost controls.


**Average Rating:** 4.4/5.0
**Total Reviews:** 6
**How Do G2 Users Rate Atlas?**

- **Q & A:** 7.5/10 (Category avg: 8.6/10)

**Who Is the Company Behind Atlas?**

- **Seller:** [ClearPeople](https://www.g2.com/sellers/clearpeople)
- **Year Founded:** 2003
- **HQ Location:** London, GB
- **Twitter:** @ClearPeople (666 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/288793 (42 employees on LinkedIn®)

**Who Uses This Product?**
- **Company Size:** 33% Small-Business, 33% Enterprise


#### What Are Atlas's Pros and Cons?

**Pros:**

- Ease of Use (3 reviews)
- Centralization (1 reviews)
- Daily Use (1 reviews)
- Data Management (1 reviews)
- Easy Collaboration (1 reviews)

**Cons:**

- Expensive (1 reviews)
- Internet Dependence (1 reviews)
- Search Functionality (1 reviews)


### What Do G2 Reviewers Say About Atlas?
*AI-generated summary from verified user reviews*

**Pros:**

- Users highlight the **ease of use** of Atlas, enjoying seamless access to all work applications from one interface.
- Users value the **centralization** of work applications in Atlas, enhancing productivity and secure collaboration in one platform.
- Users value the **seamless data management** in Atlas, benefiting from integrated tools and secure, scalable solutions.
- Users value the **easy collaboration** in Atlas, integrating various tools and applications seamlessly in one interface.
- Users appreciate the **easy integrations** of Atlas, streamlining access to all work-related applications and tools.

**Cons:**

- Users find the product to be **pricey** , which may deter some potential buyers from choosing Atlas.
- Users find that without internet access, Atlas suffers from a significant **dependence on connectivity** , impeding functionality.
- Users experience difficulties with **search functionality** , as it requires an internet connection to work properly.

#### What Are Recent G2 Reviews of Atlas?

**"[The best virtualized employee friendly environment](https://www.g2.com/survey_responses/atlas-review-9314553)"**

**Rating:** 5.0/5.0 stars
*— Aritra C.*

[Read full review](https://www.g2.com/survey_responses/atlas-review-9314553)

---

**"[Atlas Digital Workspace in Audit](https://www.g2.com/survey_responses/atlas-review-9417401)"**

**Rating:** 5.0/5.0 stars
*— Stephen Phillip Emmanuel P.*

[Read full review](https://www.g2.com/survey_responses/atlas-review-9417401)

---


#### What Are G2 Users Discussing About Atlas?

- [What is Atlas Digital Workspace used for?](https://www.g2.com/discussions/what-is-atlas-digital-workspace-used-for)

### 20. [BlueSpice MediaWiki](https://www.g2.com/products/bluespice-mediawiki/reviews)
BlueSpice is the ideal solution for an agile, collaborative intranet system. As the enterprise distribution of the widely recognized Wikipedia software, MediaWiki, it facilitates seamless knowledge sharing, documentation, and internal collaboration across your organization. BlueSpice can be used for managing knowledge and quality, creating technical and organizational manuals, supporting internal service desks, and streamlining company-wide communication. Share essential know-how, define clear responsibilities, and ensure that your processes and documentation are always up to date. With BlueSpice, you can create a secure, central hub of information that keeps your teams aligned and informed. The software is developed and hosted in Germany, fully compliant with EU GDPR regulations, ensuring your intranet system meets the highest security and compliance standards.


**Average Rating:** 4.0/5.0
**Total Reviews:** 3
**How Do G2 Users Rate BlueSpice MediaWiki?**

- **Q & A:** 7.5/10 (Category avg: 8.6/10)

**Who Is the Company Behind BlueSpice MediaWiki?**

- **Seller:** [Hallo Welt!](https://www.g2.com/sellers/hallo-welt)
- **Company Website:** https://hallowelt.com
- **Year Founded:** 2007
- **HQ Location:** Regensburg, DE
- **Twitter:** @BlueSpiceTweets (310 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/hallo-welt-gmbh/?originalSubdomain=de (37 employees on LinkedIn®)

**Who Uses This Product?**
- **Company Size:** 100% Mid-Market



#### What Are Recent G2 Reviews of BlueSpice MediaWiki?

**"[Excellent knowledge base and documentation platform with a free trial](https://www.g2.com/survey_responses/bluespice-mediawiki-review-6639528)"**

**Rating:** 4.5/5.0 stars
*— Verified User in Leisure, Travel & Tourism*

[Read full review](https://www.g2.com/survey_responses/bluespice-mediawiki-review-6639528)

---

**"[Full Fledged Knowledge Management Tool](https://www.g2.com/survey_responses/bluespice-mediawiki-review-6854097)"**

**Rating:** 4.5/5.0 stars
*— Verified User in Retail*

[Read full review](https://www.g2.com/survey_responses/bluespice-mediawiki-review-6854097)

---


#### What Are G2 Users Discussing About BlueSpice MediaWiki?

- [What is BlueSpice MediaWiki used for?](https://www.g2.com/discussions/what-is-bluespice-mediawiki-used-for) - 1 comment

### 21. [Brainfish](https://www.g2.com/products/brainfish/reviews)
Brainfish is a knowledge intelligence platform built for complex B2B products. As companies grow, product knowledge becomes fragmented across docs, Slack, tickets, decks, and tribal expertise. Documentation goes stale. Teams give inconsistent answers. AI initiatives fail because the content underneath isn’t reliable. Brainfish acts as a living knowledge layer across Support, Customer Success, Product, and Enablement. It centralizes your existing knowledge, keeps it continuously up to date, and dynamically delivers the right answer based on persona, context, and configuration. Instead of static documentation, Brainfish provides context-aware intelligence that scales with product complexity — ensuring admins, end users, developers, and internal teams all receive accurate, role-specific guidance. With Brainfish, teams onboard faster, reduce support costs, and free up Product from constant escalations. It also lowers churn caused by confusion and gives companies the confidence to roll out AI on top of accurate, reliable knowledge. Brainfish helps growing B2B companies scale their expertise without having to scale headcount alongside it.


**Average Rating:** 4.6/5.0
**Total Reviews:** 4

**Who Is the Company Behind Brainfish?**

- **Seller:** [Brainfish](https://www.g2.com/sellers/brainfish)
- **Year Founded:** 2022
- **HQ Location:** Sydney, AU
- **LinkedIn® Page:** https://www.linkedin.com/company/brainfishai/ (19 employees on LinkedIn®)

**Who Uses This Product?**
- **Company Size:** 75% Small-Business, 25% Mid-Market


#### What Are Brainfish's Pros and Cons?

**Pros:**

- Customizability (1 reviews)
- Ease of Use (1 reviews)
- Easy Setup (1 reviews)
- Helpful (1 reviews)
- Knowledge Base (1 reviews)



### What Do G2 Reviewers Say About Brainfish?
*AI-generated summary from verified user reviews*

**Pros:**

- Users value the **customizability** of Brainfish, enabling quick updates to content for evolving startup needs.
- Users value the **ease of use** of Brainfish, allowing for quick content updates and smooth setup processes.
- Users appreciate the **easy setup** of Brainfish, enabling quick content updates and seamless platform transitions.
- Users value the **quick content updates** of Brainfish, vital for adapting to rapid changes in their systems.
- Users value the **quick content updates** of Brainfish, ensuring timely information for their evolving startup needs.


#### What Are Recent G2 Reviews of Brainfish?

**"[Centralized Knowledge with Seamless Slack Integration](https://www.g2.com/survey_responses/brainfish-review-12467768)"**

**Rating:** 5.0/5.0 stars
*— Eliza C.*

[Read full review](https://www.g2.com/survey_responses/brainfish-review-12467768)

---

**"[Easy to Use, Top notch team to work with](https://www.g2.com/survey_responses/brainfish-review-12598526)"**

**Rating:** 5.0/5.0 stars
*— Kim L.*

[Read full review](https://www.g2.com/survey_responses/brainfish-review-12598526)

---



### 22. [Calls9 Knowledge Plus](https://www.g2.com/products/calls9-knowledge-plus/reviews)
Calls9 Knowledge Plus is a knowledge management system that allows access to documents and key knowledge for businesses. Team chat allows employees to keep in touch remotely. Compliance can be tracked per user.


**Average Rating:** 4.8/5.0
**Total Reviews:** 3

**Who Is the Company Behind Calls9 Knowledge Plus?**

- **Seller:** [Calls9](https://www.g2.com/sellers/calls9)
- **Year Founded:** 2011
- **HQ Location:** Leeds, GB
- **Twitter:** @calls9 (695 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/calls9/ (6 employees on LinkedIn®)

**Who Uses This Product?**
- **Company Size:** 67% Enterprise, 33% Mid-Market



#### What Are Recent G2 Reviews of Calls9 Knowledge Plus?

**"[Calls9 Knowledge Plus best budget Data Management tool](https://www.g2.com/survey_responses/calls9-knowledge-plus-review-6975953)"**

**Rating:** 5.0/5.0 stars
*— Nitesh K.*

[Read full review](https://www.g2.com/survey_responses/calls9-knowledge-plus-review-6975953)

---

**"[Review For Calls9 Knowledge Plus](https://www.g2.com/survey_responses/calls9-knowledge-plus-review-6713496)"**

**Rating:** 5.0/5.0 stars
*— Niharika P.*

[Read full review](https://www.g2.com/survey_responses/calls9-knowledge-plus-review-6713496)

---


#### What Are G2 Users Discussing About Calls9 Knowledge Plus?

- [What is Calls9 Knowledge Plus used for?](https://www.g2.com/discussions/what-is-calls9-knowledge-plus-used-for)

### 23. [DeveloperHub](https://www.g2.com/products/developerhub/reviews)
Documentation platform to collaboratively write, publish, review, analyse and collect feedback on personalised customer-facing docs the modern way. Established in 2018, DeveloperHub helps enterprises decrease support ticket volume by allowing everyone in the team to collaborate on documentation, to publish instantly, and to understand how their documentation is performing.


**Average Rating:** 4.7/5.0
**Total Reviews:** 3

**Who Is the Company Behind DeveloperHub?**

- **Seller:** [DeveloperHub.io Ltd](https://www.g2.com/sellers/developerhub-io-ltd)
- **Year Founded:** 2018
- **HQ Location:** London, GB
- **LinkedIn® Page:** https://www.linkedin.com/company/developer-hub/ (1 employees on LinkedIn®)

**Who Uses This Product?**
- **Company Size:** 33% Mid-Market, 33% Small-Business



#### What Are Recent G2 Reviews of DeveloperHub?

**"[Great user experience, perfect support.](https://www.g2.com/survey_responses/developerhub-review-5112032)"**

**Rating:** 5.0/5.0 stars
*— Maciej S.*

[Read full review](https://www.g2.com/survey_responses/developerhub-review-5112032)

---

**"[A very good documentation tool](https://www.g2.com/survey_responses/developerhub-review-5140958)"**

**Rating:** 5.0/5.0 stars
*— Prashant  M.*

[Read full review](https://www.g2.com/survey_responses/developerhub-review-5140958)

---


#### What Are G2 Users Discussing About DeveloperHub?

- [What is DeveloperHub used for?](https://www.g2.com/discussions/what-is-developerhub-used-for)

### 24. [Docusnap](https://www.g2.com/products/docusnap/reviews)
Docusnap is the all-in-one solution for IT documentation. Users benefit from an automated and time-controlled inventory of the complete IT network. The software automatically provides the data obtained in the process in the form of network maps and more than 200 ready-made reports. In addition, you can easily use this data to create emergency plans and operations manuals. With Docusnap, your time-consuming work can be made easier through regular and automated processes. Not only do you save time and money, but you also increase the security of your IT with up-to-the-minute data.


**Average Rating:** 4.4/5.0
**Total Reviews:** 4

**Who Is the Company Behind Docusnap?**

- **Seller:** [itelio](https://www.g2.com/sellers/itelio)
- **Year Founded:** 2004
- **HQ Location:** Kiefersfelden, DE
- **LinkedIn® Page:** https://www.linkedin.com/company/docusnap-de/ (4 employees on LinkedIn®)

**Who Uses This Product?**
- **Company Size:** 75% Mid-Market, 25% Small-Business


#### What Are Docusnap's Pros and Cons?

**Pros:**

- Automation (3 reviews)
- Useful (3 reviews)
- Reporting (2 reviews)
- Ease of Use (1 reviews)
- Monitoring (1 reviews)

**Cons:**

- Limited Customization (2 reviews)
- Limited Functionality (2 reviews)
- Expensive (1 reviews)
- Inadequate Reporting (1 reviews)


### What Do G2 Reviewers Say About Docusnap?
*AI-generated summary from verified user reviews*

**Pros:**

- Users value the **automation features** of Docusnap, streamlining network inventory and report generation for enhanced efficiency.
- Users find Docusnap's **automated network inventory and reports** highly useful for efficient network management and troubleshooting.
- Users value the **automated reporting features** of Docusnap, which streamline network inventory and enhance problem identification.
- Users appreciate the **ease of use** of Docusnap, benefiting from automated inventory and helpful pre-built reports.
- Users value the **automated network inventory monitoring** in Docusnap, finding pre-built reports incredibly useful for insights.

**Cons:**

- Users find **limited customization** options in Docusnap, making it challenging to tailor reports to their specific needs.
- Users find the **limited functionality** of Docusnap's reports makes customization and filtering a challenging task.
- Users find Docusnap to be **expensive** and not always tailored to their specific needs, leading to disappointment.
- Users find the **inadequate reporting** of Docusnap limiting, struggling to tailor outputs to their specific needs.

#### What Are Recent G2 Reviews of Docusnap?

**"[Collecting and categorizing important network information](https://www.g2.com/survey_responses/docusnap-review-10179994)"**

**Rating:** 4.5/5.0 stars
*— Sameh M.*

[Read full review](https://www.g2.com/survey_responses/docusnap-review-10179994)

---

**"[Provide correct information in critical situations](https://www.g2.com/survey_responses/docusnap-review-10172929)"**

**Rating:** 4.0/5.0 stars
*— Paul R.*

[Read full review](https://www.g2.com/survey_responses/docusnap-review-10172929)

---



### 25. [Fluency](https://www.g2.com/products/farmor-software-fluency/reviews)
Fluency offers a user-friendly platform designed to simplify the documentation and capture of business processes. The Fluency application provides an intuitive way for users to capture any digital process, generating detailed step-by-step documentation using AI.


**Average Rating:** 5.0/5.0
**Total Reviews:** 3

**Who Is the Company Behind Fluency?**

- **Seller:** [Farmor Software](https://www.g2.com/sellers/farmor-software)
- **Year Founded:** 2023
- **HQ Location:** San Francisco, USA
- **LinkedIn® Page:** https://www.linkedin.com/company/getfluency (6 employees on LinkedIn®)

**Who Uses This Product?**
- **Company Size:** 100% Small-Business


#### What Are Fluency's Pros and Cons?

**Pros:**

- Automation Control (2 reviews)
- Document Management (1 reviews)
- Ease of Use (1 reviews)
- Efficiency (1 reviews)
- Efficiency Improvement (1 reviews)

**Cons:**

- Lack of Customization (1 reviews)


### What Do G2 Reviewers Say About Fluency?
*AI-generated summary from verified user reviews*

**Pros:**

- Users find Fluency's **automation control** effortless, enhancing efficiency and enabling quick benefits from structured procedures.
- Users value the **automated procedure drafting** of Fluency, promoting immediate documentation within the team.
- Users love the **ease of use** of Fluency, appreciating its intuitive interface and quick setup for immediate benefits.
- Users highlight the **efficiency** of Fluency, noting its intuitive setup and seamless automation of processes.
- Users appreciate the **efficiency improvement** of Fluency, enjoying its intuitive interface and seamless automation of SOPs.

**Cons:**

- Users desire more **customization options** in formatting, though it's not a significant concern given the time savings.

#### What Are Recent G2 Reviews of Fluency?

**"[A quick, efficient way to document processes](https://www.g2.com/survey_responses/fluency-review-10878172)"**

**Rating:** 5.0/5.0 stars
*— Rhianna L.*

[Read full review](https://www.g2.com/survey_responses/fluency-review-10878172)

---

**"[Massive Time Saver for Startups!](https://www.g2.com/survey_responses/fluency-review-10863235)"**

**Rating:** 5.0/5.0 stars
*— Monte C.*

[Read full review](https://www.g2.com/survey_responses/fluency-review-10863235)

---




## What Is Knowledge Management Software?

[Content Management Systems](https://www.g2.com/categories/content-management)



---

## How Do You Choose the Right Knowledge Management Software?

### What You Should Know About Knowledge Management Software

### What is Knowledge Management Software?

Knowledge management tools are used by companies that wish to make the most of their employees’ varying levels of skill and experience. The software provides a common gathering place for teammates and remote coworkers to benefit from processes and workflows that have been documented, such as onboarding documents, frequently asked questions, and more.

These tools are especially helpful when onboarding new employees and as well as when saying goodbye to veteran employees. No one likes repetition, and knowledge management tools keep the old to inform the new. They help keep large teams on the same page, decreasing the chances of misinformation and easily avoidable errors.

Key Benefits of Knowledge Management Software

- Easily organize large volumes of various data types
- Access advanced insight, knowledge, and experience over time regardless of role
- Encourage collaboration through accessibility of information
- Give or strengthen structure of standard processes
- Increase communication among disparate departments
- Retain company knowledge after specific intelligence has moved on
- Provide a self-service knowledge base for users of a product or service

### Why Use Knowledge Management Software?

Knowledge management software has both internal and external use cases. Some companies use knowledge management software as an internal database for employees to reference. Other businesses will use knowledge management software as an external reference for customers.

**Retain Information —** Knowledge management solutions are often used to onboard new employees. Administrators and HR coordinators can keep training presentations, printable document files, dress code and conduct handbooks, and more in folders that are accessible by members of the company. This decreases the frequency with which employees reach out to ask questions such as which holidays they receive off and just how casual are casual Fridays.

In the same vein, long-term employees who retire or move on to their next opportunity don’t take all of their knowledge with them. The questions they’ve answered and the files they’ve uploaded remain accessible within the tool until an administrator deems them outdated or unnecessary. This is especially helpful for companies with unique processes that rely on informed employees to help troubleshoot and solve problems. With a knowledge management tool, the expertise remains with the organization.

**Efficiency —** Organized, documented knowledge means less time spent asking and answering questions and more time working on the tasks or projects at hand. With so much company information available digitally, employees spend less time having coworkers walk them through explanations manually. With open forums and FAQ pages, those in need have an abundance of eyes on their questions. More people having access to a question means a faster response time, as well as more voices to weigh in on a solution.

Users can upload documents and files to the knowledge management solution straight from their [file storage](https://www.g2.com/categories/file-storage-and-sharing) or [digital asset management](https://www.g2.com/categories/digital-asset-management) accounts. Integration with these types of software products increases efficiency because users don’t have to perform the processes manually.

Users can also tag coworkers within comments on files or generate a link to send others straight to a document they need to see. This saves the time spent searching through information, allowing users to find and bookmark files quickly, keeping them for future reference.

**Customer Service —** An FAQ is named such because customers typically have the same questions about a company or product. A knowledge management system can serve as an easy customer service tool where customers can look up frequently asked questions or how-tos on a company’s website. This method of customer service can prove to be much cheaper than a help desk and can drive down call traffic.

**Task Management —** Knowledge management tools help users figure out _how_ to reach goals, and some do so with specific [task management features](https://www.g2.com/categories/task-management). Although task management software is a category all its own, it is also a functionality that lies within multiple other types of software. Many knowledge management tools have features that can provide transparency into project or task completion. Tagging features within documents allows users to pass files or documents on to those whose attention they require.

### Who Uses Knowledge Management Software?

Businesses from across the spectrum utilize knowledge management software to organize their internal practices and external knowledge bases.

**Onboarding Employees —** Knowledge management software is also helpful in the process of onboarding and training new employees. Instead of taking hours out of the day to respond to every new thought and question that arises, new employees can look to knowledge management software for answers. They can search within the tool to see if the information they seek has been documented before. This encourages an environment where employees seek answers first and ask questions later.

**Veteran Employees —** Knowledge management software helps companies retain information that valued employees, managers, and other company members have developed and recorded over time. This is useful for businesses that don’t want to lose or misplace knowledge when an employee inevitably moves on to another company or to a role within the same company. Information can be archived so even old, outdated information can be stored for future reference.

**Customers —** Customers with questions about a product or service will often turn to a company’s website for a knowledge base on their offering. This knowledge base can be built by the company themselves or with additional insight from other customers. Customer insight is crucial since they share the same perspective and can provide other customers with advice with that perspective in mind.

### Kinds of Knowledge Management Software

Knowledge management tools can look very different based on their intended use case. Those meant for internal use will offer a different set of features compared to those intended for external use. However, at their core, these tools are essentially the same in how they create, store, and look for content.

**Internal Knowledge Base —** The most common usage for a knowledge management system is for internal information and practices. Internal knowledge bases will often require a login from a company email or from an email given express access to the knowledge base. Companies will use knowledge management systems to archive repetitive tasks, business practices, and company information.

**External Knowledge Base —** External knowledge management systems are often hosted on a company’s website or on a separate website solely devoted to the knowledge base. Unlike internal knowledge management tools, these usually don’t require a login. While some knowledge bases are curated solely by the company itself, some will allow users to post tips or answer questions other users have. This creates a knowledge base the average consumer can contribute to, engaging them with the product in unexpected ways.

**Hybrid Knowledge Base —** While most knowledge management systems can be used internally or externally at a company’s discretion, some products host both and intentionally provide different functions for each type. These products are dual-sided, with one set of features for internal use and another for external use. This makes for one cohesive knowledge base solution, both internal and external, hosted through one application.

### Knowledge Management Software Features

**Q and A —** Provides forums where employees of various levels can share expertise and processes.

**Searchable —** Incorporates a search bar to help navigate users to appropriate content.

**Public vs Private —** Offers the choice to make a conversation private between specified contributors or open to the public.

**File Viewing —** Stores and readies various file types for viewing.

**Tagging —** Allows users to tag one another in file data or comments for easier search and referencing.

**Upload —** Lets users upload documents, photos, and various other file types from their personal devices for greater knowledge sharing.

**Link Sharing —** Lets users direct one another via customized links, foregoing a lengthy search process.

**Comments —** Allows users to leave notes or comments on various file types for eventual reference.

### Software and Services Related to Knowledge Management Software

**Business Content Management —** [Business content management software](https://www.g2.com/categories/business-content-management) will often integrate with knowledge management systems, allowing users to pull documents or assets from a BCM and attach the documentation in the knowledge base. This creates a fluid process of knowledge gathering and document acquisition for employees.

**Enterprise Content Management —** [Enterprise content management (ECM) software](https://www.g2.com/categories/enterprise-content-management-ecm) integrates with knowledge management systems in the same way that business content management software does. Knowledge management tools will allows users to link back to or attach content from an ECM so documents mentioned in the knowledge base can be quickly pulled up.

**Customer Self-Service —** Some [customer self-service software](https://www.g2.com/categories/customer-self-service) include the same features of a knowledge management system. Customer self-service tools are more varied, but many knowledge management tools geared toward external uses will also be labeled customer self-service.