Lukas R.
LR
Lukas R.
Innovationsmanagement
Wholesale
Mid-Market (51-1000 emp.)
"Looking for the best knowledge managemet? You find it..."
5/5
What do you like best about Serviceware Knowledge?

It´s easy. It´s clear. It´s everthing you need if you are looking for a Knowledge Management for your Customer Service or other Team. Review collected by and hosted on G2.com.

What do you dislike about Serviceware Knowledge?

I only dislike that we didn´t use Sabio earlier. Review collected by and hosted on G2.com.

Ingo S.
IS
Ingo S.
Managing Partner
Enterprise (> 1000 emp.)
"Happy agents and satisfied customers ..."
5/5
What do you like best about Serviceware Knowledge?

easy to implement and good value for Money

easy to use for CS representatives

good support for publishing processes

possible to integrate the Google search application

Integration with ticketing Systems (while you type the problem keywords -Sabio is already searching in the Knowledge database) Review collected by and hosted on G2.com.

What do you dislike about Serviceware Knowledge?

collaboration functions could be more elaborated

copy&paste from existing documents Review collected by and hosted on G2.com.

UK
Ulf K.
Small-Business (50 or fewer emp.)
"easy / clean tool "
5/5
What do you like best about Serviceware Knowledge?

easy and clean user interface / great support and team Review collected by and hosted on G2.com.

What do you dislike about Serviceware Knowledge?

maybe more features than we need and for a focused solution Review collected by and hosted on G2.com.

Verified User in Computer Software
UC
Verified User in Computer Software
Small-Business (50 or fewer emp.)
"Revolutionary platform"
4.5/5
What do you like best about Serviceware Knowledge?

The platform is straightforward and rather simple to use. Took me only a few hours to learn all there was to know about it Review collected by and hosted on G2.com.

What do you dislike about Serviceware Knowledge?

It could use more updates. Some of the features seem outdated Review collected by and hosted on G2.com.

Matias M.
MM
Matias M.
Managing Partner
Management Consulting
Small-Business (50 or fewer emp.)
"SABIO is easy to implement and use."
5/5
What do you like best about Serviceware Knowledge?

End users are usually very satisfied with “look and feel” and search results – so adaption is easy. Implementing style guide and using SABIO as the key knowledge repository for agents as well as self service works very well. Review collected by and hosted on G2.com.

What do you dislike about Serviceware Knowledge?

Sometimes in the past we missed certain functionality in the editor and an API for Facebook in when doing social customer care. Review collected by and hosted on G2.com.

Anne S.
AS
Anne S.
Head of Training &Quality
Telecommunications
Enterprise (> 1000 emp.)
"Easy to integrate and good care during the implementation phase "
5/5
What do you like best about Serviceware Knowledge?

easy to use, no big trainingsessions needed to understand how to use it. easy to fill with knowledge, structure logical and comprehensible. Review collected by and hosted on G2.com.

What do you dislike about Serviceware Knowledge?

Not all typefaces are available, only the standard versions Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
EI
Verified User in Information Technology and Services
Small-Business (50 or fewer emp.)
"SABIO - deep knowledge and outstanding customer focus "
5/5
What do you like best about Serviceware Knowledge?

Cloud based architecture, customer focus, expert knowledge, price Review collected by and hosted on G2.com.

What do you dislike about Serviceware Knowledge?

nothing big so far, they could provide a better roadmap inside maybe Review collected by and hosted on G2.com.