Reliability of the system, easy usability, logical application, good collaboration with product management Review collected by and hosted on G2.com.

Support only accessible digitally, therefore sometimes exchange about feature requests is difficult Review collected by and hosted on G2.com.

Powerful Database and Search Engine, Navigation works like a Mind-Map and allows very intuitive UX out of the box Review collected by and hosted on G2.com.

It is an specific Software for Knowlege Management, less possibilities for visuals, banners etc. Review collected by and hosted on G2.com.

- very nice and competent staff

- an attempt is made to quickly offer a solution Review collected by and hosted on G2.com.

- Adaptation requests are noted, but they are not implemented or it takes a very long time. Review collected by and hosted on G2.com.

- easy to use (good usability)

Nearly everyone can use it with a short introduction.

- great and fast support

- fast disturbance information

Review collected by and hosted on G2.com.

We are missing some features and more detailed Release information. Review collected by and hosted on G2.com.

Two aspect make SABIO an outstanding knowledge management solution. First, its superior user interface and its self learning search mechanism allows new users with minimum effort to use SABIO. Second, its smooth integration with numerous standard applications, like Salesforce and Zendesk, minimize IT effort. Review collected by and hosted on G2.com.

The setting up of rights and roles during was more time consuming than expected. Review collected by and hosted on G2.com.

Easy to train to our employees, easy to setup for all our departments;

Smart architecture allowing all kind of departments to understand how to work with the software;

Our customers mostly fell in love and also started to participate in the knowledge manegent processes;

It really helps -. not just pretends to do so. Review collected by and hosted on G2.com.

There are all features you need for smart and easy knowledge management, and even many we do not use in our business; still we would love to have even more tools and features for the "bling" effect (so more marketing things). Review collected by and hosted on G2.com.

The possibility to integrate are almost endless, so you can include it in your companies infrastructure very easyly. Review collected by and hosted on G2.com.

As with most KMS you still have to keep your data up to date with human power. A bit more automatization on that side would make it flawless as it can get. Review collected by and hosted on G2.com.

First of all, that it is increase the speed of spreading our knowledge to our agents in our daily business. The good and personally support. The efficency of the setup workshop. SABIO makes training of new Chat-Experts so much easier. Review collected by and hosted on G2.com.

current you can't costumize seperate views of the bulletin board in SABIO. This might be an issue, if you use SABIO with externel service providers. Solution will come with a future update. Review collected by and hosted on G2.com.

SABIO is the perfect knowledge management solution. The interface offers many connection possibilities. The self-learning and easy-to-use search mechanism allows all users to use SABIO with minimal effort. Review collected by and hosted on G2.com.

We have been using SABIO for a year and we are very satisfied. The long implementation process and the excellent consulting allowed us a perfect start with high quality content. Review collected by and hosted on G2.com.

It has a satisfying look & feel for the users

It is easy to adapt and implement

It is easy to train to the users

There is excellent consulting Review collected by and hosted on G2.com.

nothing big so far; setting up rights and roles and also editor functionalities could be slightly improved to meet all user expectations for perfect satisfaction Review collected by and hosted on G2.com.