Recommendations to others considering ServiceTrade:
I think it's important to not only thoroughly understand the software and whether it meets or exceeds your needs, but it's equally important to know the team and who will be supporting you so that you have comfort with your decision and know that you're partnering with a company/team that you believe in, that you want to do business with for the long-term and that you know has its customers best business interests in mind. The best way to confirm you've made the right choice is to talk to their customers, doing that really helped me understand how well ServiceTrade performed and that I was entering a solid partnership for my business. Review collected by and hosted on G2.com.
What problems is ServiceTrade solving and how is that benefiting you?
The primary business problem we solved was having several software systems not sharing data and causing redundant data entry and very inefficient daily operations to get the basic things accomplished. Similarly important was becoming paperless and no longer having to rely on getting paperwork from technicians, passing it around the office and hoping not to lose any of it. Now everthing is done electronicially, all data and reports are available instantly and ready to be acted on for review, billing, quoting of follow up repairs and deficiencies and the customer is overwhelmed with how transparent we are and impressed with the professionalism of our work and presentation to them.
Being streamlined and efficient in all that we do has made for a much happier work force, employees love the software and enjoy the frustration-free and immediate work-flow so they can process their work faster with clear and concise information and pass it along to the customer for quick turnaround. Our customers are happier, the employees are happier and with the significant savings from becoming efficient combined with higher revenue production per tech, the owners are very happy too. Review collected by and hosted on G2.com.
