JA

Jennifer A.

Director of Marketing and Sales

Small-Business (50 or fewer emp.)

3/20/2025

"Worth the effort and the cost!"

5/5

What do you like best about ServiceTitan?

I love that we can run the entire business from one app. Dispatching, scheduling, call monitoring, lead tracking, estimates, marketing, customer communication, inventory, billing, project management, in-office tasks, technician communications, and the customer portal… the list goes on and on. We have been with Service Titan for almost four years now, and there is always something new that helps improve our standard operating procedures. The Service Titan team really does listen to what the customers need. Review collected by and hosted on G2.com.

What do you dislike about ServiceTitan?

There are some features that technicians have, that I wish the office had access to. The great thing about Service Titan is that I'm sure at some point they will! Review collected by and hosted on G2.com.

What problems is ServiceTitan solving and how is that benefiting you?

They recently added project tracking and management, which is a huge plus because there's more construction in our business than we realized. Now we have a system that makes it easy to keep track of our projects. In addition to the project management tool, there are updates coming soon that will make sharing information with customers online even easier. Review collected by and hosted on G2.com.

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Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller

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4.4 out of 5 · Verified reviews from real users

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