Edit

AH

Verified User in Human Resources

Small-Business (50 or fewer emp.)

6/15/2026

"ServiceTitan is not made for small businesses"

0/5

What do you like best about ServiceTitan?

I have nothing good to say, especially after everything I’ve been through during this process. Review collected by and hosted on G2.com.

What do you dislike about ServiceTitan?

Despite what they may tell you, this isn’t meant for small businesses. Review collected by and hosted on G2.com.

What problems is ServiceTitan solving and how is that benefiting you?

We initially chose ServiceTitan to eliminate the manual processes in our current software and to track our numbers more effectively. Unfortunately, it felt like we simply traded one set of manual tasks for another. They may offer better tracking overall, but you’d need to be able to hire nearly double the staff just to monitor and manage everything. Review collected by and hosted on G2.com.

Response from Meri M Vardanyan of ServiceTitan

edit

Thank you for sharing your feedback. We're sorry to hear your experience didn't meet expectations.

We'd love to learn more about what happened so we can look into it. Please feel free to reach out to us at reviews@servicetitan.com so we can look into this further.

PG

Poleth Guerrero G.

Business Development and Marketing

Small-Business (50 or fewer emp.)

10/18/2025

"Frequent Updates and Great Support, But Customer Service Needs Improvement"

5/5

What do you like best about ServiceTitan?

I really appreciate the constant updates to the software, as well as the weekly meetings with our success manager, which have been wonderful. However, one drawback is that our technicians are unable to create service agreements directly through the field app. Review collected by and hosted on G2.com.

What do you dislike about ServiceTitan?

Whenever we contact customer support, they are unable to assist us directly and always have to transfer us to a specialist. In the end, it usually turns out that the issue was something simple that could have been resolved right away. Review collected by and hosted on G2.com.

Response from Emily Smith of ServiceTitan

edit

Thank you for taking the time to share your feedback. We're glad to hear you're finding value in the product updates we deliver, and will be sure to share your support feedback with our team.

RS

Ruth S.

President

Small-Business (50 or fewer emp.)

3/26/2026

"Efficient Call Management, Needs Better Customization"

4.5/5

What do you like best about ServiceTitan?

I use ServiceTitan for outbound sales calls, and I like that it records every call, email, and text. It also provides a list of opportunities by date. Review collected by and hosted on G2.com.

What do you dislike about ServiceTitan?

I’d like to customize the search of opportunities better. Like by technician or by category (duct cleaning, capacitor, hard start kit, etc.). Yes, like a drop-down menu of technicians and keywords to filter for. Review collected by and hosted on G2.com.

Response from Emily Smith of ServiceTitan

edit

Thank you for your feedback, Ruth! We’re glad ServiceTitan is helping you stay organized with call tracking and opportunity management. We also appreciate your input on customization and search functionality, and we’re continuing to enhance flexibility and filtering capabilities across the platform.

UF

Verified User in Facilities Services

Small-Business (50 or fewer emp.)

4/21/2026

"Integration With Accounting Software Has Been a Major Struggle"

2.5/5

What do you like best about ServiceTitan?

History features are excellent if employees properly document. Review collected by and hosted on G2.com.

What do you dislike about ServiceTitan?

It has been the worst experience integrating with our accounting software. Even the ST team can't straighten it out. Review collected by and hosted on G2.com.

Response from Emily Smith of ServiceTitan

edit

Thank you for your feedback. We’re glad ServiceTitan’s dispatching and customer history features have been valuable for your team. We’re sorry to hear about the challenges you’ve experienced with your accounting software integration, and we understand how frustrating that can be. Feedback like this helps us continue improving the experience and support we provide to our customers.

AC

Verified User in Construction

Small-Business (50 or fewer emp.)

6/3/2026

"Customizable to Fit Our Business Needs"

5/5

What do you like best about ServiceTitan?

Fully customizable to individual business Review collected by and hosted on G2.com.

What do you dislike about ServiceTitan?

Have to stay fully engaged with date management. Updates happen and new features override old. It's a full time job managing the system. Review collected by and hosted on G2.com.

Response from Meri M Vardanyan of ServiceTitan

edit

Thank you for sharing your feedback! It's great to hear that ServiceTitan's customization is working well for your business and that the integrations are hitting the mark.

We hear you on keeping up with updates and new features. If you'd like to share more details, feel free to reach out to us at reviews@servicetitan.com. Thanks again for choosing ServiceTitan!

JS

Jerod S.

President

Small-Business (50 or fewer emp.)

1/29/2026

"Very Useful Data at Our Fingertips"

4/5

What do you like best about ServiceTitan?

Having very useful data at our fingertips. Review collected by and hosted on G2.com.

What do you dislike about ServiceTitan?

It's a very large program that does many different things. Sometimes the data you want to get to lives in two different places and can be hard to extract. Review collected by and hosted on G2.com.

Response from Emily Smith of ServiceTitan

edit

Thank you for the review, Jerod! We’re glad the data, dispatching, and customer communication features are delivering value for your team. We also appreciate the feedback around data living in multiple places, and we’re continuing to focus on improving data access and usability across the platform.

AC

Verified User in Construction

Mid-Market (51-1000 emp.)

10/20/2025

"Comprehensive and Reliable, Though Sometimes Rigid for Unique Needs"

4/5

What do you like best about ServiceTitan?

I appreciate having an all-in-one platform for my company, as it covers everything from inventory and scheduling to calls, our customer database, and all the details in between. Being a 24/7 business, we benefit from unlimited access to a secure system that has proven to be reliable and consistently available. The customer service team is extremely helpful, and the implementation team stands out for their thorough and methodical approach. Even though onboarding is a significant undertaking, they work hard to make the process as seamless as possible and are always ready to help with any issues or to explain the reasoning and processes behind things. Additionally, the integration with our payment system, phone system, and accounting software has been incredibly beneficial. Review collected by and hosted on G2.com.

What do you dislike about ServiceTitan?

At times, it can feel excessively rigid, as there is little flexibility with certain features. Since not all companies that use it operate in a cookie-cutter fashion, we've often found ourselves needing to devise workarounds to outsmart the system. Review collected by and hosted on G2.com.

What problems is ServiceTitan solving and how is that benefiting you?

This is a comprehensive solution that covers many aspects of our plumbing service business from start to finish. It begins with the phone system and database, and offers an intuitive interface for both our CSRs and dispatchers. I appreciate being able to manage our inventory in a single, reliable system with impressive accuracy. The platform also allows us to handle timesheets and payroll efficiently, utilizing the GPS features on our field technicians' tablets. Additionally, it helps us manage our accounts payable and receivable workload through automated exports to our accounting software. Review collected by and hosted on G2.com.

Response from Emily Smith of ServiceTitan

edit

Thanks so much for the detailed feedback. We’re happy to hear ServiceTitan’s all-in-one platform, reliability, and integrations are supporting your around-the-clock operations and making day-to-day work easier for your team. We also appreciate you sharing your perspective on flexibility, and we’re grateful you took the time to be candid about your experience.

AF

Verified User in Facilities Services

Mid-Market (51-1000 emp.)

10/16/2025

"Service Titan Streamlines Operations with Intuitive Tools and Excellent Support"

5/5

What do you like best about ServiceTitan?

A few things stand out that make it especially valuable:

Ease of Use: The platform is intuitive, and our team was able to get comfortable with it quickly without a steep learning curve.

Organization: It helps us keep everything in one place—customer records, scheduling, and service history are all easy to access, which saves a lot of time.

Efficiency: Automated features like reminders and task tracking streamline our workflow and reduce the chance of errors or missed steps.

Visibility: The reporting and dashboard tools give clear insights into performance and help us make better business decisions.

Support: Whenever we’ve needed assistance, the customer support team has been responsive and helpful.

Overall, Service Titan has improved the way we manage day-to-day operations and communicate with both our team and customers. It’s been a reliable tool that continues to make our work smoother and more efficient. Review collected by and hosted on G2.com.

What do you dislike about ServiceTitan?

Honestly, nothing comes to mind that I dislike, except perhaps the fact that our emails might be shared with other partners who then try to sell us things. Review collected by and hosted on G2.com.

What problems is ServiceTitan solving and how is that benefiting you?

ServiceTitan is helping us solve several key challenges in managing our service business:

Scheduling & Dispatching: It eliminates the back-and-forth and confusion by keeping schedules organized and visible to everyone. This means fewer missed appointments and more efficient use of our technicians’ time.

Job Tracking: We can see the full history of each customer and job in one place, which makes it easier to provide consistent and personalized service.

Invoicing & Payments: ServiceTitan streamlines the billing process, cutting down on delays and helping us collect payments faster.

Reporting & Insights: The built-in reporting tools give us visibility into performance metrics, helping us identify opportunities for improvement and growth. Review collected by and hosted on G2.com.

Response from Emily Smith of ServiceTitan

edit

Thank you for such a wonderful and detailed review! We’re happy to hear how ServiceTitan has helped bring organization, efficiency, and visibility to your day-to-day operations. It’s great to know your team found the platform easy to adopt and that the reporting and automation tools are supporting better decision-making.

GS

Gretchen S.

Secretary

Small-Business (50 or fewer emp.)

10/16/2025

"Outstanding Support and Guidance, but Steep Learning Curve with Service Titan"

5/5

What do you like best about ServiceTitan?

I really valued the onboarding guidance I received, as well as the continued assistance with any questions or concerns that came up well after we started using Service Titan. The support provided has been better than with any other software we have adopted. Review collected by and hosted on G2.com.

What do you dislike about ServiceTitan?

Service Titan is a comprehensive program with many features, so it can take some time to fully understand how to make the most of each option for your company. Review collected by and hosted on G2.com.

Response from Emily Smith of ServiceTitan

edit

We’re really glad to hear the onboarding experience and ongoing support have stood out for you, Gretchen. It’s great to know ServiceTitan is helping simplify your tech stack and bring your operations into one place, especially with reporting and field visibility. Thanks for sharing how the platform has supported your team as you’ve grown into it.

JR

Joe R.

Board Member

Small-Business (50 or fewer emp.)

10/16/2025

"Powerful Features and Data, but Can Be Overwhelming at Times"

4.5/5

What do you like best about ServiceTitan?

There is A LOT of data, features and functionality for our team to grow in to and help our business expand. Review collected by and hosted on G2.com.

What do you dislike about ServiceTitan?

Sometimes it feels a little overwhelming to determine where or how to get the information out of the software that is necessary to make decisions. Review collected by and hosted on G2.com.

What problems is ServiceTitan solving and how is that benefiting you?

ServiceTitan solves the issue of providing our technicians, sales team and back office support staff a single piece of software that contains all of the relevant information and communication tools necessary to keep our customers informed and comfortable. We are able to review real time data, expedite the speed to service, analyze trends and make informed decisions related to every aspect of our business. Review collected by and hosted on G2.com.

Response from Emily Smith of ServiceTitan

edit

Thanks for taking the time to share your experience, Joe! We’re glad to hear ServiceTitan’s depth of data and features is supporting your team’s growth and giving you the visibility needed to make informed decisions. We also appreciate your perspective on navigating that information and how it fits into your day-to-day workflows.