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Adrien R.

Operations Manager

Small-Business (50 or fewer emp.)

12/2/2024

"Service is a powerful tool"

5/5

What do you like best about ServiceTitan?

The dispatch board makes it easy to plan and track your day. Review collected by and hosted on G2.com.

What do you dislike about ServiceTitan?

Customer service needs improvement. Its too much of a revolving door. We onboarded early 2020 and still do not have a relationship with our account manager, becuase none of them have been around long enough to establish one. Review collected by and hosted on G2.com.

Response from Emily Smith of ServiceTitan

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Thank you for taking the time to leave us a review, Adrien. We will share your feedback regarding your success team and appreciate the feedback.

MF

Melissa F.

Executive Admin

Small-Business (50 or fewer emp.)

12/3/2024

"Absolutely revolutionized our company!"

5/5

What do you like best about ServiceTitan?

Service Titan has been life-changing. It is super user-friendly, easy to roll out to our fleet of technicians, easy to integrate with our current billing software so we could roll everything over. Review collected by and hosted on G2.com.

What do you dislike about ServiceTitan?

I was not prepared for the mandatory training I had to take before being able to access the dashboard. Review collected by and hosted on G2.com.

Response from Emily Smith of ServiceTitan

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Thanks so much for this incredible review, Melissa! We’ve dedicated our company to helping tradespeople and service professionals succeed, so this kind of feedback means a lot to us.

WZ

Wendy Z.

office manager

Mid-Market (51-1000 emp.)

12/12/2024

"System is easy to use and help desk is very informative"

3.5/5

What do you like best about ServiceTitan?

The dispatch screen allows you to see all techs at a glance Review collected by and hosted on G2.com.

What do you dislike about ServiceTitan?

integration with other software was not available Review collected by and hosted on G2.com.

Response from Emily Smith of ServiceTitan

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Thank you for taking the time to share your feedback, Wendy. There are many ServiceTitan integrations and APIs available, and we recommend connecting with your Success Manager to learn about all of the available integrations that could benefit your team. Thanks!

UU

Verified User in Utilities

Small-Business (50 or fewer emp.)

3/26/2025

"Can't imagine how to run a trades business without it."

5/5

What do you like best about ServiceTitan?

Integrates with everything...GPS, Fuel Cards, payroll, marketing. Very easy to navigate once you get past the first introduction. We use it literally all day, every day. Review collected by and hosted on G2.com.

What do you dislike about ServiceTitan?

Initial setup and configuration can be a bit of a struggle to work out the kinks, but customer support is top notch and very responsive. Review collected by and hosted on G2.com.

Response from Emily Smith of ServiceTitan

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Thank you for taking the time to share your experience with ServiceTitan! We appreciate your feedback and look forward to continuing our partnership.

DB

Dawn B.

Office Manager

Small-Business (50 or fewer emp.)

9/24/2024

"ServiceTitan has changed how we do business in a good way!"

4.5/5

What do you like best about ServiceTitan?

ServiceTitan has given us a modern approach and professional edge against our competitors with a user friendly platform and easy invoicing and scheduling for our customers. Customer support is knowledgable and easy to work with. Review collected by and hosted on G2.com.

What do you dislike about ServiceTitan?

The cost is a bit expensive, but after seeing everything it has to offer, the price is justified. Review collected by and hosted on G2.com.

What problems is ServiceTitan solving and how is that benefiting you?

We were writing invoices on CC paper by hand and filing in cabinets. We were keeping track of our schedule on a basic calendar app. Memberships were tracked in an excel spreadsheet. ServiceTitan has given us 1 digital platform to perform and track invoicing, scheduling, marketing, payroll, inventory and so much more. Review collected by and hosted on G2.com.

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Randi T.

Operations Manager

Mid-Market (51-1000 emp.)

7/26/2023

"It is worth every penny we pay for it!!"

5/5

What do you like best about ServiceTitan?

Moving to Service Titian was the best decision our company has made! We have been live for 2.5 years and seen significant growth, increased efficacy & accountability across our entire company thanks to this software! Onboarding was grueling but we were warned that it was going to be a lot of work and we would get as much out of it as we put in, our Onboarding Specialist Erin was AMAZING! Review collected by and hosted on G2.com.

What do you dislike about ServiceTitan?

What is there to dislike? Serivce Titan is always evolving and listening to concerns and struggles to make improvements! Review collected by and hosted on G2.com.

Response from Emily Smith of ServiceTitan

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Thank you so much for this review, Randi! We are so thrilled to hear you've seen growth and efficiency with ServiceTitan. Thank you for being such an incredible partner.

BH

Braden H.

INVENTORY SPECIALIST

Mid-Market (51-1000 emp.)

12/2/2024

"Service titan is great and useful"

4/5

What do you like best about ServiceTitan?

Service titan is extremely easy to navigate. It doesn't take long at all to get used to the features it has. Customer support fixes things on a daily basis and it seems like they are always moving towrds improvement. Review collected by and hosted on G2.com.

What do you dislike about ServiceTitan?

Button to edit when doing cycle counts. This button is very touchy and often have to hit it multiple times. Review collected by and hosted on G2.com.

Response from Emily Smith of ServiceTitan

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Thank you so much for the review, Braden! We're thrilled to hear ServiceTitan is helping your business out organizationally and financially. We appreciate the feedback related to the cycle counts and will be sure to share it with the team.

AC

Verified User in Construction

Small-Business (50 or fewer emp.)

8/30/2024

"Service Titan Changed Our Business"

5/5

What do you like best about ServiceTitan?

Service Titan puts a lot of power to your field staff, they are able to do everything they need in the field. In addition to this, the features available to the office allow us to easily book, schedule, invoice and process payments for jobs all in the same place.

Service Titan takes everything you need to run your business and puts it into one easy to use place. Review collected by and hosted on G2.com.

What do you dislike about ServiceTitan?

Comparable to other softwares in the green idustry, it is very expensive. Review collected by and hosted on G2.com.

What problems is ServiceTitan solving and how is that benefiting you?

Service Titan allowed us to launch a membership program for our clients that makes it so their services are booked automatically, payments for these services are all handled on whatever cadence we choose and it integrates with our accounting software without issue.

It also allows us to monitor important KPI's on the business and individual field staff to allow us to make informed decisions on how to best proceed with the business. Review collected by and hosted on G2.com.

Response from Emily Smith of ServiceTitan

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We are so thrilled to hear that ServiceTitan has allowed your business to launch a membership program and track your important KPIs. This is exactly what we love to hear. Thank you for the pricing feedback, we will be sure to share it with our team internally.

CG

Chris G.

General Manager/Legacy Owner

Small-Business (50 or fewer emp.)

10/7/2024

"When compared to the rest... You get what you pay for!"

5/5

What do you like best about ServiceTitan?

Reporting has always been my favorite part of Service Titan, but once they came out with Reports 2.0 and allowed me to customize my reports, there was no going back. Review collected by and hosted on G2.com.

What do you dislike about ServiceTitan?

Some of the definitions on the Dashboards are not very clear. Review collected by and hosted on G2.com.

Response from Emily Smith of ServiceTitan

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We love Reports and are so glad to hear you do, too! Thanks for taking the time to provide feedback, Chris.

MF

Michael F.

President

Small-Business (50 or fewer emp.)

10/3/2024

"Software helps you scale to profitability"

5/5

What do you like best about ServiceTitan?

I like the fact that its a full suite of products and the entire tech stack. Review collected by and hosted on G2.com.

What do you dislike about ServiceTitan?

The only part i dislike is customer service or support. Too weak or basic for a high priced software company. Not just client but we have seen many struggle. Implementation is really just with low level recent college graduates. Just giving an overview but then you are on your own. So many inquiries get lost or not followed up on. We always have to call a salesperson to get someone to follow up. No contact info on emails so you cant even reach your support person. If you ate going to be a high premium service then CS needs to be better than what it is today. Review collected by and hosted on G2.com.

Response from Emily Smith of ServiceTitan

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Thanks for the review, Michael! We appreciate your feedback about our support team. We are actively working hard on improving our Customer Support experience, routing, and team experience, and will be sure to share this with our team.