--- title: ServiceTitan Reviews meta\_title: 'ServiceTitan Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 375 reviews by the users' company size, role or industry to find out how ServiceTitan works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 375 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # ServiceTitan Reviews & Product Details Visit Website Ready to grow your service business? Meet ServiceTitan. ServiceTitan is AI for the trades - a purpose-built agentic operating system automating every workflow that runs a contracting business, from enterprise commercial construction to residential field service, exteriors and beyond. ServiceTitan is powerful yet easy to use, combining scheduling, dispatch, invoicing, sales, marketing, reporting, and more in a mobile, cloud-based platform. Say hello to effortless job booking, seamless communication with your techs, advanced reporting, call recording and tracking, paperless invoicing, incredible visual sales tools, the ability to process credit cards in the field, and much more. ServiceTitan has helped a growing number of extraordinary service companies—like George Brazil, Hunter Heat & Air, Gold Medal Service, and Goettl—achieve incredible business results. * * * Product Website ServiceTitan Seller [ServiceTitan](https://www.g2.com/sellers/servicetitan) Discussions [ServiceTitan Community](https://www.g2.com/products/servicetitan/discuss) Languages Supported English Solution Type All-in-One Overview by Jessica Schaefer Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 3 months [ View More Pricing Information ](https://www.g2.com/products/servicetitan/pricing) ## ServiceTitan Integrations (13) What do users say about integrations? Verified by ServiceTitan [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Airship ](https://www.g2.com/products/airship/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Google Workspace ](https://www.g2.com/products/google-workspace/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Intuit Enterprise Suite ](https://www.g2.com/products/intuit-intuit-enterprise-suite/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Intuit QuickBooks ](https://www.g2.com/products/intuit-quickbooks/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") OnCall Air ](https://www.g2.com/products/oncall-air/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") pulseM ](https://www.g2.com/products/pulsem/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") QuickBooks Desktop Enterprise ](https://www.g2.com/products/quickbooks-desktop-enterprise/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") QuickBooks Desktop Pro ](https://www.g2.com/products/quickbooks-desktop-pro/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") QuickBooks Online ](https://www.g2.com/products/quickbooks-online/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Rilla ](https://www.g2.com/products/rilla/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Sage Intacct ](https://www.g2.com/products/sage-intacct/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") SendPulse ](https://www.g2.com/products/sendpulse/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") ZyraTalk ](https://www.g2.com/products/zyratalk/reviews) Show More ![Verified User in Warehousing](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Warehousing") IW Verified User in Warehousing Small-Business (50 or fewer emp.) 4/10/2025 "From Hate to Love" 5/5 What do you like best about ServiceTitan? I used to hate it because it was useless big machine, that consumed my time. Then I realized nobody explained me the real potential and what is capable to do. When i figured it out, then I fell in love. It helps your business grow as you follow step by step in utilizing all the features it offers. Review collected by and hosted on G2.com. What do you dislike about ServiceTitan? It is not Open Source software. I wish there was a market place for custom developed modules. Review collected by and hosted on G2.com. What problems is ServiceTitan solving and how is that benefiting you? helps you run all aspects of business Review collected by and hosted on G2.com. Show More Response from Emily Smith of ServiceTitan [Editedit](https://www.g2.com/survey_responses/servicetitan-review-11037312/official_response/edit) We're so glad to hear you fell in love with ServiceTitan's capabilities. Thank you so much for sharing your experience and being a valued partner to the trades. Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Pamela M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pamela M.") PM Pamela M. Accounting Manager Mid-Market (51-1000 emp.) 2/28/2024 "SERVICE TITAN USER" 5/5 What do you like best about ServiceTitan? From accounting standpoint, online payments is phoenominal. We had to manually process hundresd of thousands of credit card payments, and now, it's very rare that we get them over the phone to be processed. Cashflow is so much improved. You literally watch it pouring in! Purchasing has improved from paper & PO books with carbon copies! We no longer have to go pull copies, make copies if there are back orders, keep the log of who has what PO book for when we go look for the PO’s. ANYONE can see who did what when and to whom. We don’t send our PO’s to vendors for the most part, but if we did, that is a much cleaner process. We had spreadsheets for our equipment that we printed to mark what we needed to order, scanned & emailed that then folded the paper to fit and stapled to the PO. ALL GONE!! Notes in the comment bubble that carry over to the receipt and the bill are so helpful as well. Those of us who mostly look only at the bills, lose some data that is on the PO and receipt especially regarding memos so that’s why we use the comment bubble. Review collected by and hosted on G2.com. What do you dislike about ServiceTitan? Although reporting is amazing and you can create your own, we could use some data that crosses different areas within ServiceTitan and we are limited to certain paths to gather data (i.e. maintenance records & customer balances). Sometimes we run 2-3 reports and merge that data to get information we really need. Review collected by and hosted on G2.com. What problems is ServiceTitan solving and how is that benefiting you? Recorded phone calls with provided phone number the call was connected with. Not often, but we have had to refer to a recording to corrobrate what someone said. It's beneficial to both sides. Review collected by and hosted on G2.com. Show More Response from Emily Smith of ServiceTitan [Editedit](https://www.g2.com/survey_responses/servicetitan-review-9355843/official_response/edit) Thank you so much for taking the time to provide this feedback, Pam! We are thrilled to hear about the improvement to your cashflow and accounting functionality. We are thrilled to be your software partner! 9/3/2024 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Patty W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Patty W.") PW Patty W. Sales Enablement Manager Mid-Market (51-1000 emp.) 12/4/2024 "Great platform for our Plumbing & HVAC Business" 5/5 What do you like best about ServiceTitan? It's very user friendly and helps with bookings thru invoicing! I was not here for the implementation of the product, but the team relies on the system daily from CSR, Dispatching, Technician communications, customer contact, recording calls and invoicing. Dashboards are great and reports are easy to customize. We have a good contact that we meet with weekly to address any issues to help us use more advanced features. Review collected by and hosted on G2.com. What do you dislike about ServiceTitan? Some of the mailing features require MarketingPro which we do not have. Very disappointed with our FleetPro which is an add-on. Review collected by and hosted on G2.com. What problems is ServiceTitan solving and how is that benefiting you? 100% view of job and total ingration with quick books Review collected by and hosted on G2.com. Show More Response from Emily Smith of ServiceTitan [Editedit](https://www.g2.com/survey_responses/servicetitan-review-10606498/official_response/edit) Thank you so much for the review, Patty! Making ServiceTitan user friendly is exactly the goal, so this is the type of feedback we love to hear. We're sorry your experience with Fleet Pro has missed the mark. We will be sure to share this with the team. Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Josh M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Josh M.") JM Josh M. Operations & Accounting Manager Small-Business (50 or fewer emp.) 7/31/2024 "Amazing software, amazing support, they have helped our business grow and become more efficient." 5/5 What do you like best about ServiceTitan? The support staff and how the company tries to make improvements based on feedback Review collected by and hosted on G2.com. What do you dislike about ServiceTitan? The changes from time to time that cause disruptions until the new system or screen is learned Review collected by and hosted on G2.com. What problems is ServiceTitan solving and how is that benefiting you? It helps us to communicate better with our clients and create efficiencies to save time and money. Review collected by and hosted on G2.com. Show More Response from Emily Smith of ServiceTitan [Editedit](https://www.g2.com/survey_responses/servicetitan-review-9945129/official_response/edit) Thank you so much for this review, Josh! We are thrilled to hear that you have had a great experience with our support team and have experienced an increase in efficiency using ServiceTitan. We appreciate your feedback about disruptions and will be sure to share them with the product team. 3/18/2025 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Robert G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Robert G.") RG Robert G. Owner Small-Business (50 or fewer emp.) 10/21/2024 "Comprehensive Product - but complicated, with terrible support" 1.5/5 What do you like best about ServiceTitan? The product is comprehensive - it will do almost everything you could want for a home services company. Review collected by and hosted on G2.com. What do you dislike about ServiceTitan? The product is complicated - which means you need help regularly for it - but their product support is TERRIBLE and will bounce you around to a bunch of people that don't know what they're talking about. They finally have a realtime integration with quickbooks, but it too is super complicated and no one knows how to troubleshoot it. We tried using their inventory tools, but they are just way to complicated - if you have a full time inventory person, it MIGHT make sense - but aren't the tools supposed to save us labor?? Review collected by and hosted on G2.com. What problems is ServiceTitan solving and how is that benefiting you? Runs our disptaching, jobs and payments. Review collected by and hosted on G2.com. Show More Response from Emily Smith of ServiceTitan [Editedit](https://www.g2.com/survey_responses/servicetitan-review-10392617/official_response/edit) Thank you for providing this feedback, Robert, and I'm sorry to hear this has been your experience with ServiceTitan. We are actively working to improve our accounting and support offerings, and appreciate your partnership as we do so. Please don't hesitate to reach out to your success manager if there's anything additional we can do to improve your usage of Inventory and Quickbooks. Current UserValidated ReviewerSource: Organic AL Ashley L. Customer Service Manager Mid-Market (51-1000 emp.) 8/30/2024 "Overall - Love Service Titan!" 4.5/5 What do you like best about ServiceTitan? Overall, Service Titan has been amazing! Totally helped grow our buisness, and the fuctionality is great! When bringing new employees on, it's easy to train on the basics and get them working quickly! Our CSM, Tess, is amazing... she's incredibly responsive and always goes above and beyond to help when we have issues! Review collected by and hosted on G2.com. What do you dislike about ServiceTitan? Support is probably my least favorite part of ST... I am relatively knowolegeable within the system, and when talking with support, I typically need higher level assistance so I would like to be able to get their more quickly. We often skip general support and start with our CSM because it will be faster and easier to explain. Review collected by and hosted on G2.com. What problems is ServiceTitan solving and how is that benefiting you? ST has solved a lot of "problems" for us. We've completely gotten rid of physical paperwork, all of our contact with customers is tracked and getting things to customers is a breeze! Review collected by and hosted on G2.com. Show More Response from Emily Smith of ServiceTitan [Editedit](https://www.g2.com/survey_responses/servicetitan-review-10071786/official_response/edit) Thank you for the review, Ashley! We are glad to hear you've had a great experience with your CSM. We appreciate your feedback about our support team. They are actively working to improve the support experience daily, and this will help them do just that. Please don't hesitate to let us know if there's anything we can do to further improve your experience. Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller LM Lisa M. dispatcher Small-Business (50 or fewer emp.) 12/2/2024 "All in one business super software!" 5/5 What do you like best about ServiceTitan? The overall the way I can litterally check up on any technician- on any job- at any time. IN REAL TIME. I love the independance it gives each one of us here in the office-anyone can playback calls to double check specific instuctions. We collectively have the tools to insure excellent service AND cover our butts at the same time. Review collected by and hosted on G2.com. What do you dislike about ServiceTitan? Waiting for dispatch pro to run-sometimes ten minutes feels like forever. Review collected by and hosted on G2.com. What problems is ServiceTitan solving and how is that benefiting you? It kind of teaches me to retrain my brain and how to think not really what to think. AI is crazy like that. Review collected by and hosted on G2.com. Show More Response from Emily Smith of ServiceTitan [Editedit](https://www.g2.com/survey_responses/servicetitan-review-10595181/official_response/edit) Thank you so much for the amazing review, Lisa! We're thrilled to hear this has improved your dispatching experience and appreciate the feedback. Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Kathryn H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kathryn H.") KH Kathryn H. Owner Mid-Market (51-1000 emp.) 4/9/2025 "Using Service Titan to better serve my customers and grow my business for over 5 years now." 5/5 What do you like best about ServiceTitan? The flexibility to run my business from anywhere. Review collected by and hosted on G2.com. What do you dislike about ServiceTitan? The customer support and problem resolution systems could be better. Review collected by and hosted on G2.com. What problems is ServiceTitan solving and how is that benefiting you? Using technology to increase operational efficiencies to grow my business. Review collected by and hosted on G2.com. Show More Response from Emily Smith of ServiceTitan [Editedit](https://www.g2.com/survey_responses/servicetitan-review-11029876/official_response/edit) Thank you for sharing your experience, Kathryn! We appreciate you taking the time to provide feedback that will further the improvement of ServiceTitan. We appreciate your partnership and the influence you are in the industry! Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller CB Chris B. Product Manager Small-Business (50 or fewer emp.) 9/30/2024 "Phenomenal platform could use slightly more assistance with streamlining." 5/5 What do you like best about ServiceTitan? ServiceTitan's overall functionality is unparalleled. We demoed 6 platforms before choosing ServiceTitan and it's only continued to get better over that time. Molly our CSM is phenomenal and is constantly checking in on what we may need help with. Review collected by and hosted on G2.com. What do you dislike about ServiceTitan? There are so many features and many have been created or iterated on since our initial onboarding so we are using outdated or not the best of the best feature sets. I wish a ST audit department existed that just checked in on our account every 6 or so months to ensure we are streamlined with the best tech. Review collected by and hosted on G2.com. What problems is ServiceTitan solving and how is that benefiting you? Payment processing more efficiently. Eliminating inbound calls Automating arrival notices and sign off forms Review collected by and hosted on G2.com. Show More Response from Emily Smith of ServiceTitan [Editedit](https://www.g2.com/survey_responses/servicetitan-review-10323766/official_response/edit) Thank you so much for the review, Chris! We recommend speaking to your CSM about our Contractor Advisory Services team to see how they can assist with audits you're asking about. Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Vicki G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vicki G.") VG Vicki G. Second in Command Small-Business (50 or fewer emp.) 11/9/2024 "Best Software to Take Your Company to the Next Level" 5/5 What do you like best about ServiceTitan? I love the fact that ServiceTitan is constantly improving its product by pushing out updates and creating new add-ons to help with our business. The software is extremely user-friendly and very intuitive. The ability to integrate our accounting software is also a plus. Review collected by and hosted on G2.com. What do you dislike about ServiceTitan? ServiceTitan's support system can use improvement. They acknowledge it's a known issue and have put a plan in place to correct the shortcomings. Review collected by and hosted on G2.com. What problems is ServiceTitan solving and how is that benefiting you? ServiceTitans allows me to focus on other areas of the business by saving me time during the day by helping with dispatching and contact management. Review collected by and hosted on G2.com. Show More Response from Emily Smith of ServiceTitan [Editedit](https://www.g2.com/survey_responses/servicetitan-review-10482056/official_response/edit) Thank you so much for the wonderful review, Vicki! We're grateful for the feedback and to have you as a valuable partner to ServiceTitan. We will be sure to share your experience with Support with the team, and appreciate your partnership as we actively improve the support experience. Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Questions about ServiceTitan? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about ServiceTitan ](https://www.g2.com/products/servicetitan/discussions/new) GU Guest User • Last activity about 2 years ago What is ServiceTitan used for? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/what-is-servicetitan-used-for) GU Guest User • Last activity about 2 years ago Does ServiceTitan integrate with QuickBooks? 2 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/does-servicetitan-integrate-with-quickbooks) [ View all Discussions ](https://www.g2.com/products/servicetitan/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 3 months ### Return on Investment 15 months ### Average Discount 8% [ View More Pricing Information ](https://www.g2.com/products/servicetitan/pricing) ServiceTitan Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_1f3e71afa76e797defe56c8b1502f99c/housecall-pro.jpg "Product Avatar Image") Housecall Pro 4.3/5(204) [ Compare Now ](https://www.g2.com/compare/housecall-pro-vs-servicetitan) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_70d5d734a8a49048eb302dcef9d03dc9/jobber.png "Product Avatar Image") Jobber 4.6/5(526) [ Compare Now ](https://www.g2.com/compare/jobber-vs-servicetitan) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_83f2b157b4538208f7e887d6644e877f/fieldedge.png "Product Avatar Image") FieldEdge 4/5(87) [ Compare Now ](https://www.g2.com/compare/fieldedge-vs-servicetitan) ##### ##### ServiceTitan Features Before the Job Calendar Dispatch Roles On the Job Location Employee Communication Behavior Monitoring After the Job Reports Analytics Billing & Invoicing Generative AI AI Text Summarization AI Image-to-Text [ View More Features ](https://www.g2.com/products/servicetitan/features) ## Top-Rated Alternatives [ ![Jobber](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jobber") Jobber 4.6/5(526) ](https://www.g2.com/products/jobber/reviews) [ ![Simpro](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Simpro") Simpro 4.2/5(455) ](https://www.g2.com/products/simpro/reviews) [ ![FieldPulse](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "FieldPulse") FieldPulse 4.7/5(372) ](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) [ View All Alternatives ](https://www.g2.com/products/servicetitan/competitors/alternatives) ##### Categories on G2 [Field Service Management](https://www.g2.com/categories/field-service-management)[HVAC](https://www.g2.com/categories/hvac)[Pest Control](https://www.g2.com/categories/pest-control-software) ##### Explore More [Best software for visualizing large datasets](https://www.g2.com/discussions/best-software-for-visualizing-large-datasets)[What are the top messaging platforms for customer support teams?](https://www.g2.com/discussions/what-are-the-top-messaging-platforms-for-customer-support-teams)[Which case management system is most cost-effective for small practices?](https://www.g2.com/discussions/which-case-management-system-is-most-cost-effective-for-small-practices) [What product analytics software keeps data accurate and consistent when you are going through a platform migration without things breaking mid-analysis?](https://www.g2.com/discussions/what-product-analytics-software-keeps-data-accurate-and-consistent-when-you-are-going-through-a-platform-migration-without-things-breaking-mid-analysis)[Which automotive digital retailing software keeps customer communications, vehicle records, and deal status visible without losing context during handoffs?](https://www.g2.com/discussions/which-automotive-digital-retailing-software-keeps-customer-communications-vehicle-records-and-deal-status-visible-without-losing-context-during-handoffs)[Pros and Cons Details](https://www.g2.com/products/servicetitan/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)