--- title: ServiceTitan Reviews meta\_title: 'ServiceTitan Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 375 reviews by the users' company size, role or industry to find out how ServiceTitan works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 375 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service ---

# ServiceTitan Reviews & Product Details

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Ready to grow your service business? Meet ServiceTitan. ServiceTitan is AI for the trades - a purpose-built agentic operating system automating every workflow that runs a contracting business, from enterprise commercial construction to residential field service, exteriors and beyond. ServiceTitan is powerful yet easy to use, combining scheduling, dispatch, invoicing, sales, marketing, reporting, and more in a mobile, cloud-based platform. Say hello to effortless job booking, seamless communication with your techs, advanced reporting, call recording and tracking, paperless invoicing, incredible visual sales tools, the ability to process credit cards in the field, and much more. ServiceTitan has helped a growing number of extraordinary service companies—like George Brazil, Hunter Heat & Air, Gold Medal Service, and Goettl—achieve incredible business results.

* * *

Product Website
ServiceTitan
Seller
[ServiceTitan](https://www.g2.com/sellers/servicetitan)
Discussions
[ServiceTitan Community](https://www.g2.com/products/servicetitan/discuss)
Languages Supported

English

Solution Type

All-in-One

Overview by
Jessica Schaefer

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## Value at a Glance

Averages based on real user reviews.

### Time to Implement

3 months

[
View More Pricing Information
](https://www.g2.com/products/servicetitan/pricing)

## ServiceTitan Integrations
(13)

What do users say about integrations?

Verified by ServiceTitan

[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Airship

](https://www.g2.com/products/airship/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Google Workspace

](https://www.g2.com/products/google-workspace/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Intuit Enterprise Suite

](https://www.g2.com/products/intuit-intuit-enterprise-suite/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Intuit QuickBooks

](https://www.g2.com/products/intuit-quickbooks/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

OnCall Air

](https://www.g2.com/products/oncall-air/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

pulseM

](https://www.g2.com/products/pulsem/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

QuickBooks Desktop Enterprise

](https://www.g2.com/products/quickbooks-desktop-enterprise/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

QuickBooks Desktop Pro

](https://www.g2.com/products/quickbooks-desktop-pro/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

QuickBooks Online

](https://www.g2.com/products/quickbooks-online/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Rilla

](https://www.g2.com/products/rilla/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Sage Intacct

](https://www.g2.com/products/sage-intacct/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

SendPulse

](https://www.g2.com/products/sendpulse/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

ZyraTalk

](https://www.g2.com/products/zyratalk/reviews)

Show More

 ![Michelle T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michelle T.")
MT

Michelle T.

Office Manager

Small-Business (50 or fewer emp.)

3/16/2026

"All-in-One Platform That Keeps Our Team Connected and Efficient"

5/5

What do you like best about ServiceTitan?

What I like best about ServiceTitan is how everything is in one place dispatching, scheduling, invoicing, and customer history. It keeps our office and technicians connected in real time and makes our daily workflow much more organized and efficient. Review collected by and hosted on G2.com.

What do you dislike about ServiceTitan?

One thing I dislike about ServiceTitan is that it can take some time to learn because there are so many features. The system is very powerful, but it may feel overwhelming at first for new users. Once you get used to it, though, it becomes much easier to navigate. Review collected by and hosted on G2.com.

What problems is ServiceTitan solving and how is that benefiting you?

ServiceTitan solves the problem of keeping everything organized in one system. It helps us manage scheduling, customer information, and invoicing more efficiently, which saves time and helps our team communicate better between the office and technicians. Review collected by and hosted on G2.com.

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Response from Emily Smith of ServiceTitan

[Editedit](https://www.g2.com/survey_responses/servicetitan-review-12487730/official_response/edit)

Thank you for your review, Michelle! We’re glad ServiceTitan is helping keep your team connected and your workflows organized and efficient. We also appreciate the feedback on the learning curve and are continuing to invest in making the platform easier to learn and navigate.

Validated ReviewerIncentivizedSource: G2 invite

 ![Tuff S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tuff S.")
TS

Tuff S.

Medical Assistant

Small-Business (50 or fewer emp.)

2/13/2026

"ServiceTitan Centralizes Field Service Operations with Real-Time Mobile Insights"

4.5/5

What do you like best about ServiceTitan?

What I like best about ServiceTitan is how it centralizes scheduling, dispatch, invoicing, and customer management into a single platform, making operations more efficient for field service businesses. Its real-time reporting and mobile capabilities also help keep teams connected and informed, whether in the office or on the job site. Review collected by and hosted on G2.com.

What do you dislike about ServiceTitan?

One downside of ServiceTitan is that its wide range of features can make the platform feel complex and sometimes overwhelming for new users. Additionally, the pricing can be relatively high for smaller businesses, which may limit access to some advanced functionalities. Review collected by and hosted on G2.com.

What problems is ServiceTitan solving and how is that benefiting you?

ServiceTitan solves the problem of disconnected field service operations by bringing scheduling, dispatch, invoicing, and customer management into one unified platform. This benefits me by reducing manual work, improving job visibility and communication across teams, and helping deliver faster, more reliable service to customers. Review collected by and hosted on G2.com.

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Response from Emily Smith of ServiceTitan

[Editedit](https://www.g2.com/survey_responses/servicetitan-review-12357456/official_response/edit)

Thank you for your review. We’re glad ServiceTitan is helping centralize your operations and improve visibility, communication, and efficiency across your team. We also appreciate your feedback around complexity and pricing, and we’re continuing to invest in making the platform more accessible and easier to navigate for businesses of all sizes.

Validated ReviewerSource: Organic Review from User Profile

 ![Danielle B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Danielle B.")
DB

Danielle B.

Small-Business (50 or fewer emp.)

3/3/2026

"Perfect for Scheduling, Challenging Setup"

3.5/5

What do you like best about ServiceTitan?

The staff at ServiceTitan is unbelievable, actually. They're amazing. The support available is really good. The software has greatly increased our ability to schedule in a way more efficient manner. Review collected by and hosted on G2.com.

What do you dislike about ServiceTitan?

The onboarding was extremely challenging. And we could have more information before onboarding, like knowing what is expected of us before signing up. I feel like I wish I had more transparent information given to me as to what you're signing up for and how long, and knowing what pricing will be. The initial setup was the opposite of easy. It is too complex for a small company like ours. Review collected by and hosted on G2.com.

What problems is ServiceTitan solving and how is that benefiting you?

I use ServiceTitan for scheduling, invoicing, and reports. It has greatly increased our ability to schedule in a more efficient manner. Review collected by and hosted on G2.com.

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Response from Emily Smith of ServiceTitan

[Editedit](https://www.g2.com/survey_responses/servicetitan-review-12433865/official_response/edit)

Thank you for taking the time to provide us this feedback, Danielle. We're sorry to hear about your onboarding experience, and will be sure to share this with our team as we continue to improve our processes. We are glad to hear that you've had such positive interactions with our team. We're always here to support your success, and are thrilled to be your software partner.

Validated ReviewerIncentivizedSource: G2 invite on behalf of seller

 ![James C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "James C.")
JC

James C.

Small-Business (50 or fewer emp.)

3/3/2026

"Exceptional Customer Interface, Time-Consuming Setup"

5/5

What do you like best about ServiceTitan?

I love how ServiceTitan excels on the customer-facing side, making interactions seamless both for the tech in the field and the customers. The reporting is absolutely top-notch and is the lifeblood of our business, ensuring we have the insights to continue and make deals effectively. Review collected by and hosted on G2.com.

What do you dislike about ServiceTitan?

There is a lot to ServiceTitan. I would like it more if it was possible for a less obtuse system, and more could be toggled on as it’s needed. Nothing specific comes to mind, but when onboarding, there are so many features to be learned. The initial setup was very time-consuming. Review collected by and hosted on G2.com.

What problems is ServiceTitan solving and how is that benefiting you?

ServiceTitan solves scheduling, estimates, workflow management, invoicing, time clock, and reporting. It ensures seamless presentations to homeowners and provides vital reports for our business. Review collected by and hosted on G2.com.

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Response from Emily Smith of ServiceTitan

[Editedit](https://www.g2.com/survey_responses/servicetitan-review-12435232/official_response/edit)

Thank you for sharing your feedback, James! We're always working to make ServiceTitan easier to adopt and use and your insight will help us do just that. We're glad to hear it's supported so many areas of your business.

Validated ReviewerIncentivizedSource: G2 invite on behalf of seller

 ![Diana V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Diana V.")
DV

Diana V.

Office Manager

Small-Business (50 or fewer emp.)

10/16/2025

"Efficient Ticket System, but Missing Key Features Like Voided Invoices and GPS Tracking"

4.5/5

What do you like best about ServiceTitan?

I like that i dont have to comunicate with the guys in the field anymore because the ticket system makes it so easy, is like 2 birds in one stone, i made the ticket and they get it in their devices, i dont have to say heeey you have work for tomorrow Review collected by and hosted on G2.com.

What do you dislike about ServiceTitan?

i dont like that it doesnt have some features that i would love it to have, like VOIDED invoices or emails that says hey this is overdue, or my guys doesnt have the gps tracking of the day (i explained to one guy and he told me that you dont have by this moment) and other stuff but i know its a growing company so i will keep waiting for the new features Review collected by and hosted on G2.com.

What problems is ServiceTitan solving and how is that benefiting you?

It is solving the scheduling time, i dont have to tell them what to get or what to do bc right when i put it in the system, they are allowed to see it when they go to see if they have tickets for tomorrow or during the week, they have no longer to texk me Review collected by and hosted on G2.com.

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Response from Emily Smith of ServiceTitan

[Editedit](https://www.g2.com/survey_responses/servicetitan-review-11822669/official_response/edit)

It’s great to hear how much the ticketing system has simplified communication with your field team and made scheduling easier day to day. We’re glad ServiceTitan is helping reduce back-and-forth and keep everyone aligned through a single system. We also appreciate you sharing your thoughts on additional capabilities and how they fit into your workflow. Thanks for sharing, Diana!

Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller

 ![Janet T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Janet T.")
JT

Janet T.

Administrative Assistant/ ServiceTitan Champion

Small-Business (50 or fewer emp.)

10/16/2025

"ServiceTitan Transformed Our Workflow With a Learning Curve"

4.5/5

What do you like best about ServiceTitan?

What we appreciate most about ServiceTitan is how it connects every part of our HVAC business, starting with the initial customer call and continuing through to job completion and follow-up. It goes beyond being just software; it serves as a comprehensive business management system that enables us to work more efficiently, provide an improved customer experience, and measure tangible results. Having a dedicated and proactive CSM like Katharine enhances the experience even further—she truly exemplifies what customer success should be. Review collected by and hosted on G2.com.

What do you dislike about ServiceTitan?

ServiceTitan is undoubtedly a powerful platform, but its extensive range of features and settings means there is a noticeable learning curve. Tasks like managing the pricebook and creating custom reports can sometimes be complicated and require significant time to adjust properly. Furthermore, some functions still depend on manual workarounds or API connections, especially for certain integrations and bulk actions, which could benefit from greater automation. Review collected by and hosted on G2.com.

What problems is ServiceTitan solving and how is that benefiting you?

ServiceTitan has greatly improved the efficiency of our HVAC business by streamlining almost every area of our operations. Previously, we depended on several separate systems to handle scheduling, estimates, invoicing, and reporting. With ServiceTitan, all of these functions are now unified and easily accessible within a single platform. Review collected by and hosted on G2.com.

Show More

Response from Emily Smith of ServiceTitan

[Editedit](https://www.g2.com/survey_responses/servicetitan-review-11822651/official_response/edit)

It’s wonderful to hear how ServiceTitan has connected your operations from the first customer call through follow-up and reporting! We’re glad the platform is helping your team work more efficiently and deliver a stronger customer experience, and it’s great to see your CSM recognized for her impact. Thanks for sharing how bringing everything into one system has made a difference for your business, Janet.

Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller

 ![Tina G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tina G.")
TG

Tina G.

Software Specialist

Small-Business (50 or fewer emp.)

12/13/2024

"Comprehensive and Evolving Platform with Room for Improvement"

4.5/5

What do you like best about ServiceTitan?

I value ServiceTitan for consolidating almost everything in one place, making it incredibly helpful for our operations. Its robust system empowers our technicians to succeed in the field using their iPads for tasks like dispatching, invoicing, creating and selling estimates, and managing return jobs. The integration of features like adaptive capacity and Dispatch Pro highlights its utility in streamlining our call booking processes. Additionally, ServiceTitan fills more gaps compared to other software, continually evolving to meet our needs effectively. Review collected by and hosted on G2.com.

What do you dislike about ServiceTitan?

I find there are certain limitations and clunky areas within ServiceTitan, especially concerning inventory management and integration with QuickBooks. This integration could be more efficient. Additionally, I've noticed the absence of a simple feature—a pop-up notification—to ensure all necessary tasks are completed before a technician closes out a job. These aspects could be improved to enhance overall efficiency. Review collected by and hosted on G2.com.

What problems is ServiceTitan solving and how is that benefiting you?

ServiceTitan centralizes operations, helping our technicians succeed by managing tasks on iPads. It covers end-to-end processes from calls to performance reporting, streamlining workflows efficiently. Review collected by and hosted on G2.com.

Show More

Response from Emily Smith of ServiceTitan

[Editedit](https://www.g2.com/survey_responses/servicetitan-review-10644045/official_response/edit)

Thank you so much for the wonderful review, Tina! We're grateful to be your software partner.

10/16/2025
Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller

 ![Janeth M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Janeth M.")
JM

Janeth M.

Accounting

Small-Business (50 or fewer emp.)

10/16/2025

"Powerful and Flexible"

5/5

What do you like best about ServiceTitan?

The ability to have all members of our staff know everything that is going on with each job and customer. I love all the great flexibility of reports. Review collected by and hosted on G2.com.

What do you dislike about ServiceTitan?

I wish I one product manager that knew everything about us and how we operate so that I am not re-explaining myself to support. I would like one support team that new us. Review collected by and hosted on G2.com.

What problems is ServiceTitan solving and how is that benefiting you?

reports on the ready to review what is really happening in the field. Shows where we are failing and shows areas that we need to improve. Review collected by and hosted on G2.com.

Show More

Response from Emily Smith of ServiceTitan

[Editedit](https://www.g2.com/survey_responses/servicetitan-review-11822645/official_response/edit)

It’s great to hear ServiceTitan is giving you the structure, flexibility, and integrations you need to run your business. We’re glad the platform’s reporting is helping provide a clear view into what’s happening in the field and where there are opportunities to improve. Thanks for sharing how the product is working for your team, Janeth!

2/17/2026
Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller

 ![Gaby R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gaby R.")
GR

Gaby R.

Admin Assistant and Accounting

Small-Business (50 or fewer emp.)

10/16/2025

"Customer Support and great features."

5/5

What do you like best about ServiceTitan?

ServiceTitan is the cornerstone of our daily operations. While the platform provides a wide range of tools and features that address all our needs, its greatest strength is truly the people behind it. Our Success Manager, Anna Harapetyan, has played an invaluable role at LeadingEDGE Plumbing since the start of the year. She has become both a teacher and mentor to us, and we have gained a great deal of knowledge from her guidance. Anna’s patience, commitment, and dedication during every session are truly remarkable. We are deeply appreciative to have both Anna and ServiceTitan as integral parts of our team and our ongoing growth. Review collected by and hosted on G2.com.

What do you dislike about ServiceTitan?

There’s nothing to complain about; everything has been working smoothly and well. Review collected by and hosted on G2.com.

What problems is ServiceTitan solving and how is that benefiting you?

I use this tool to dispatch tasks, organize my workflow, and manage follow-ups. It helps me keep everything on track and ensures that nothing is overlooked. Review collected by and hosted on G2.com.

Show More

Response from Emily Smith of ServiceTitan

[Editedit](https://www.g2.com/survey_responses/servicetitan-review-11824261/official_response/edit)

Thank you for the kind words and for sharing your experience, Gaby. We’re glad to hear ServiceTitan plays such a central role in your daily operations, and it’s wonderful to see your Success Manager recognized for the impact she’s had on your team. We appreciate you trusting ServiceTitan to help keep your workflows organized and running smoothly.

Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller

 ![Verified User in Construction](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Construction")
AC

Verified User in Construction

Mid-Market (51-1000 emp.)

5/15/2026

"Automates Tedious Tasks and Enhances Reporting with Integrations"

5/5

What do you like best about ServiceTitan?

I like the ability to automate some of the more tedious tasks that we use to have to complete. I love the ability to integrate additional technology to assist in reporting. Review collected by and hosted on G2.com.

What do you dislike about ServiceTitan?

I believe that the initial training was a bit insufficient, and we find ourselves cleaning up messes from implementation. Review collected by and hosted on G2.com.

What problems is ServiceTitan solving and how is that benefiting you?

ServiceTitan is allowing us to autmate more tasks which allows for our staff to be more efficient with their work. Review collected by and hosted on G2.com.

Show More

Response from Emily Smith of ServiceTitan

[Editedit](https://www.g2.com/survey_responses/servicetitan-review-12822264/official_response/edit)

Thank you for your feedback. We’re glad ServiceTitan is helping your team automate manual tasks and improve reporting through integrations. We also appreciate your candid input on training and implementation, and we’re continuing to invest here!

Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller

## Questions about ServiceTitan? Ask real users or explore answers from the community

Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights.

[
Ask about ServiceTitan
](https://www.g2.com/products/servicetitan/discussions/new)

GU

Guest User
•
Last activity about 2 years ago

Does ServiceTitan integrate with QuickBooks?

2 Upvotes

1

[
Join the conversation
](https://www.g2.com/discussions/does-servicetitan-integrate-with-quickbooks)

GU

Guest User
•
Last activity about 2 years ago

What is ServiceTitan used for?

1 Upvote

1

[
Join the conversation
](https://www.g2.com/discussions/what-is-servicetitan-used-for)

[
View all Discussions
](https://www.g2.com/products/servicetitan/discuss)

## Pricing Insights

Averages based on real user reviews.

### Time to Implement

3 months

### Return on Investment

15 months

### Average Discount

8%

[
View More Pricing Information
](https://www.g2.com/products/servicetitan/pricing)

ServiceTitan Comparisons

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4.3/5(204)

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##### 
##### ServiceTitan Features

Before the Job

Calendar

Dispatch

Roles

On the Job

Location

Employee Communication

Behavior Monitoring

After the Job

Reports

Analytics

Billing & Invoicing

Generative AI

AI Text Summarization

AI Image-to-Text

[
View More Features
](https://www.g2.com/products/servicetitan/features)

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##### Categories on G2

[Field Service Management](https://www.g2.com/categories/field-service-management)[HVAC](https://www.g2.com/categories/hvac)[Pest Control](https://www.g2.com/categories/pest-control-software)

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