--- title: ServiceTitan Reviews meta\_title: 'ServiceTitan Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 375 reviews by the users' company size, role or industry to find out how ServiceTitan works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 375 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service ---

# ServiceTitan Reviews & Product Details

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Ready to grow your service business? Meet ServiceTitan. ServiceTitan is AI for the trades - a purpose-built agentic operating system automating every workflow that runs a contracting business, from enterprise commercial construction to residential field service, exteriors and beyond. ServiceTitan is powerful yet easy to use, combining scheduling, dispatch, invoicing, sales, marketing, reporting, and more in a mobile, cloud-based platform. Say hello to effortless job booking, seamless communication with your techs, advanced reporting, call recording and tracking, paperless invoicing, incredible visual sales tools, the ability to process credit cards in the field, and much more. ServiceTitan has helped a growing number of extraordinary service companies—like George Brazil, Hunter Heat & Air, Gold Medal Service, and Goettl—achieve incredible business results.

* * *

Product Website
ServiceTitan
Seller
[ServiceTitan](https://www.g2.com/sellers/servicetitan)
Discussions
[ServiceTitan Community](https://www.g2.com/products/servicetitan/discuss)
Languages Supported

English

Solution Type

All-in-One

Overview by
Jessica Schaefer

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## Value at a Glance

Averages based on real user reviews.

### Time to Implement

3 months

[
View More Pricing Information
](https://www.g2.com/products/servicetitan/pricing)

## ServiceTitan Integrations
(13)

What do users say about integrations?

Verified by ServiceTitan

[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Airship

](https://www.g2.com/products/airship/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Google Workspace

](https://www.g2.com/products/google-workspace/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Intuit Enterprise Suite

](https://www.g2.com/products/intuit-intuit-enterprise-suite/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Intuit QuickBooks

](https://www.g2.com/products/intuit-quickbooks/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

OnCall Air

](https://www.g2.com/products/oncall-air/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

pulseM

](https://www.g2.com/products/pulsem/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

QuickBooks Desktop Enterprise

](https://www.g2.com/products/quickbooks-desktop-enterprise/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

QuickBooks Desktop Pro

](https://www.g2.com/products/quickbooks-desktop-pro/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

QuickBooks Online

](https://www.g2.com/products/quickbooks-online/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Rilla

](https://www.g2.com/products/rilla/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Sage Intacct

](https://www.g2.com/products/sage-intacct/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

SendPulse

](https://www.g2.com/products/sendpulse/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

ZyraTalk

](https://www.g2.com/products/zyratalk/reviews)

Show More

 ![Libby S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Libby S.")
LS

Libby S.

Asistant Barn Manager

Small-Business (50 or fewer emp.)

5/18/2026

"Essential Plumbing Solution with Stellar Support but Frequent Updates"

5/5

What do you like best about ServiceTitan?

I love our CSM, Jay Flores! He does an excellent job keeping us informed on updates and educating us where we need it regarding ServiceTitan. I also appreciate that ServiceTitan integrates with our QuickBooks Online, which we use to pay bills. It's definitely the best software we've used so far for taking calls, booking jobs, collecting revenue, and tracking our KPIs. Review collected by and hosted on G2.com.

What do you dislike about ServiceTitan?

One thing that isn't as popular with our team is that it is always updating! Sometimes we have a hard time with ServiceTitan and Apple (our guys use iPads in the field) and sometimes it can be difficult to get out of a Pro product because of contracts. Review collected by and hosted on G2.com.

What problems is ServiceTitan solving and how is that benefiting you?

ServiceTitan is the best software we've used to take calls, book jobs, collect revenue, and track our KPIs. Review collected by and hosted on G2.com.

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Response from Emily Smith of ServiceTitan

[Editedit](https://www.g2.com/survey_responses/servicetitan-review-12829879/official_response/edit)

Thank you for your review. We’re glad ServiceTitan has become a valuable all-in-one solution for your team and that integrations and support have helped drive success. We also appreciate the feedback around frequent updates and usability with Apple devices, and we’re continuously working to improve the experience across the platform.

Validated ReviewerIncentivizedSource: G2 invite on behalf of seller

 ![Leon W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Leon W.")
LW

Leon W.

Service Manager

Mid-Market (51-1000 emp.)

1/29/2026

"Deep, Customizable Platform Backed by a Team That Stands Behind It"

5/5

What do you like best about ServiceTitan?

ServiceTitan really lets users go as deep as they want, depending on how much functionality they need. If you’re willing to take the time to learn the system, you can accomplish a lot with this platform, and tailor it to fit the way you work. They also really stand behind their product. Review collected by and hosted on G2.com.

What do you dislike about ServiceTitan?

On the flip side, you really do need to invest a significant amount of time in setup and in learning your way around the software to get the most benefit from it. For some people, it can be difficult to wrap their heads around how everything works at first. Review collected by and hosted on G2.com.

What problems is ServiceTitan solving and how is that benefiting you?

ServiceTitan has really helped us automate customer communications. The automated texts and emails sent when a technician is on the way to a property are a lifesaver. It also automatically sends reminder notifications for outstanding repair estimates, which has been extremely helpful. Review collected by and hosted on G2.com.

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Response from Emily Smith of ServiceTitan

[Editedit](https://www.g2.com/survey_responses/servicetitan-review-12276506/official_response/edit)

Thank you for the thoughtful review, Leon. We’re glad you’re getting value from the platform’s flexibility, customization, and automated customer communications. We also appreciate the honest feedback around the learning curve, and we continue to invest in onboarding, education, and support to help teams get value faster.

Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller

 ![Carl K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Carl K.")
CK

Carl K.

COO

Small-Business (50 or fewer emp.)

3/12/2026

"More Clarity on Export Errors and How to Fix Them"

4.5/5

What do you like best about ServiceTitan?

Service Titan is the core system we rely on to operate our business. We originally adopted it as a dispatch tool, and it has since grown into the platform that helps us manage every aspect of our operations. Review collected by and hosted on G2.com.

What do you dislike about ServiceTitan?

1. I’d like clearer explanations for export errors, along with straightforward instructions on how to resolve the issues.

2. I would like the ATLAS AI to be fully functional as a core component not as a Pro product.

3. I would like more core platform funcionality and less Pro Product add ons. Review collected by and hosted on G2.com.

What problems is ServiceTitan solving and how is that benefiting you?

Service Titan is our core system. As an owner/manager, it lets me see exactly what’s going on in my business across all departments, as close to real time as possible. Review collected by and hosted on G2.com.

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Response from Emily Smith of ServiceTitan

[Editedit](https://www.g2.com/survey_responses/servicetitan-review-12470948/official_response/edit)

Thank you for your feedback, Carl. We’re glad ServiceTitan continues to serve as a central platform for managing and gaining visibility into your business operations. We also appreciate your thoughtful input around export error clarity, core platform functionality, and Atlas. We are hard at work ensuring ServiceTitan is AI for the trades and cannot wait to continue to share the efforts there.

Current UserValidated ReviewerIncentivizedSource: G2 invite

 ![Hunter L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hunter L.")
HL

Hunter L.

Small-Business (50 or fewer emp.)

3/24/2026

"Powerful Growth Tool with Room for Onboarding Improvement"

3.5/5

What do you like best about ServiceTitan?

I appreciate that ServiceTitan is cloud-based, making it always accessible, and it's quicker than our previous dispatching software with less downtime. I like that ServiceTitan is more robust than what we previously used. I also appreciate that they are always trying to grow and improve. After getting used to the product, it makes more sense and things become easier to find and identify. We love our CSM Kima, she has been a rockstar and the best support we could've asked for! She has helped us identify issues that we've ran into and where we're falling short, she has also helped us learn more of ST's best-practices to streamline our processes. Review collected by and hosted on G2.com.

What do you dislike about ServiceTitan?

Sometimes they release new products and updates before refining existing ones, which could be improved by more testing. The initial setup was terrible, involving long hours, stressful nights, and correcting mistakes made by the onboarding team or ourselves. But we're past a lot of that now. Review collected by and hosted on G2.com.

What problems is ServiceTitan solving and how is that benefiting you?

ServiceTitan is always accessible due to its cloud-based nature, quicker than our previous software with less downtime, and more robust overall. Review collected by and hosted on G2.com.

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Response from Emily Smith of ServiceTitan

[Editedit](https://www.g2.com/survey_responses/servicetitan-review-12539314/official_response/edit)

Thank you for your detailed feedback, Hunter. We’re glad ServiceTitan’s accessibility, performance, and support have made a positive impact for your team, and we’ll be sure to share your kind words. We also appreciate the candid feedback on onboarding and product updates, and we’re continuing to focus on improving both the setup experience and overall product quality.

Validated ReviewerSource: Organic

WW

Whitney W.

Office Manager

Mid-Market (51-1000 emp.)

6/2/2026

"The New Dispatch Board Saves Me a Ton of Time Every Day"

5/5

What do you like best about ServiceTitan?

I learn something new everyday that I didn't know before. I love the new Dispatch Board. Saving me a ton of time looking at the Dispatch board everyday. Review collected by and hosted on G2.com.

What do you dislike about ServiceTitan?

It's scary to have all of your information in one place and if the system goes down your at the total loss. Review collected by and hosted on G2.com.

What problems is ServiceTitan solving and how is that benefiting you?

Making Dispatching much easier. I have been able to use a Dispatcher for other things in the company. Review collected by and hosted on G2.com.

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Response from Meri M Vardanyan of ServiceTitan

[Editedit](https://www.g2.com/survey_responses/servicetitan-review-12909757/official_response/edit)

Thank you for sharing your feedback, Whitney! It's great to hear that the new Dispatch Board is saving you time every day and helping your team work more efficiently.

We understand how important data availability is, and our team works continuously to ensure reliability and a seamless experience. Thanks again for choosing ServiceTitan!

Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller

 ![Verified User in Construction](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Construction")
AC

Verified User in Construction

Mid-Market (51-1000 emp.)

5/15/2026

"Outstanding Customer Success Support and Expertise from Jay Flores"

5/5

What do you like best about ServiceTitan?

I truly appreciate the attention and quick responses we consistently receive from our Customer Success Manager, Jay Flores. He genuinely takes ownership of our company's success within ServiceTitan, and his deep knowledge paired with his positive attitude make him an outstanding asset to our team. Review collected by and hosted on G2.com.

What do you dislike about ServiceTitan?

There are a few processes and workflows that could potentially be refined to ensure the system is working as effectively as possible for our company. Review collected by and hosted on G2.com.

What problems is ServiceTitan solving and how is that benefiting you?

ServiceTitan has enabled our team to work more efficiently while also providing greater visibility and improved communication for our customers. As we move further along in the integration process, we're excited about the opportunities for growth that this platform will bring to our team. Review collected by and hosted on G2.com.

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Response from Emily Smith of ServiceTitan

[Editedit](https://www.g2.com/survey_responses/servicetitan-review-12822514/official_response/edit)

Thank you for your thoughtful review. We’re glad ServiceTitan is helping improve efficiency and visibility for your team, and we’ll be sure to share your kind words with Jay. We also appreciate your feedback on workflows and processes as we continue working to improve the experience for our customers.

Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller

 ![Ken B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ken B.")
KB

Ken B.

Small-Business (50 or fewer emp.)

3/26/2026

"Efficient Data Management, But Steep Learning Curve"

4.5/5

What do you like best about ServiceTitan?

I like that all data can be input on the job as we perform tasks, which saves us time by not having to duplicate forms and transfer information multiple times. Inputting customer data for HVAC services allows us to share and store each customer's information efficiently. ServiceTitan also has a relatively easy setup for those who may not be as technically advanced. Review collected by and hosted on G2.com.

What do you dislike about ServiceTitan?

The new ServiceTitan app is more complicated than the first one, taking more steps to get the final results. It requires going back and forth to enter information. It feels like there's a learning curve, and some additional training might be needed. Review collected by and hosted on G2.com.

What problems is ServiceTitan solving and how is that benefiting you?

I use ServiceTitan to input customer data for HVAC services, allowing us to share and store information efficiently, saving time by eliminating duplicated forms and multiple data transfers. Review collected by and hosted on G2.com.

Show More

Response from Emily Smith of ServiceTitan

[Editedit](https://www.g2.com/survey_responses/servicetitan-review-12550208/official_response/edit)

Thank you for your review, Ken. We’re glad ServiceTitan is helping your team streamline data management and reduce duplicate work across customer records and forms. We also appreciate your feedback on FMA and we will be sure to share with the product team. They are hard at work developing more for the mobile app and we welcome any and all suggestions you have. Feel free to submit them through our ideas portal or share them directly with your CSM.

Validated ReviewerIncentivizedSource: G2 invite on behalf of seller

 ![harry b.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "harry b.")
HB

harry b.

Director of purchasing and technology

Small-Business (50 or fewer emp.)

3/2/2026

"ServiceTitan Consolidated Our Three Businesses with Fantastic Support"

5/5

What do you like best about ServiceTitan?

ServiceTitan has allowed us to consolidate our software, and their ongoing support has been fantastic. In many ways, we’re essentially three companies in one: a service company, a new-homes plumbing company, and a commercial plumbing company. ST lets us manage all three with a single piece of software, so everything stays in one place. Review collected by and hosted on G2.com.

What do you dislike about ServiceTitan?

The price is a concern, and the reporting feels somewhat restrictive. Some parts of the product aren’t very intuitive, so I often have to rely on the support team to get things done. Review collected by and hosted on G2.com.

What problems is ServiceTitan solving and how is that benefiting you?

Customer communication, clear estimates before starting the work, and a professional, uniform look throughout every phase of our company. Review collected by and hosted on G2.com.

Show More

Response from Emily Smith of ServiceTitan

[Editedit](https://www.g2.com/survey_responses/servicetitan-review-12429318/official_response/edit)

Thank you for sharing your experience, Harry. We’re glad ServiceTitan has helped you consolidate multiple parts of your business into one platform and that our support team has been helpful along the way. We also appreciate the feedback around pricing, reporting, and usability, and we’re always working to improve the experience for our customers.

Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller

 ![Efren R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Efren R.")
ER

Efren R.

1/29/2026

"Consolidated CRM for HVAC with Room for Better Analytics"

5/5

What do you like best about ServiceTitan?

I like ServiceTitan for its ease of use and constant innovation. It's great that the platform is ever-developing and changing. The community feature is pretty cool, allowing us to upvote ideas, which are then considered for development. I also appreciate that it's cloud-based, so I can easily access it on my cell phone or laptop without needing a native app. Review collected by and hosted on G2.com.

What do you dislike about ServiceTitan?

I find the call dialing systems and analytics aren't robust enough. The reporting functions could be improved to allow data to be plugged in more visually. Marketing Pro could use more features, like understanding lead sources from different platforms with a multiple attribution style. It's important for me as a call center manager to understand trends in calls and booking rates, but currently, it doesn't work well for tracking these inside the service center. Also, native support for detailed call insights is lacking, requiring third-party tools like Lace.ai and Zapier to fill the gap. Review collected by and hosted on G2.com.

What problems is ServiceTitan solving and how is that benefiting you?

ServiceTitan keeps our accounting in order, tracks payments and service history, builds estimates, and consolidates tasks in one platform, reducing the need for multiple auxiliary tools. Review collected by and hosted on G2.com.

Show More

Validated ReviewerIncentivizedSource: G2 invite on behalf of seller

 ![Liz H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Liz H.")
LH

Liz H.

Chief Experience Officer

Mid-Market (51-1000 emp.)

2/10/2026

"Easy to Use, Highly Customizable, and Accessible Anywhere"

4.5/5

What do you like best about ServiceTitan?

It’s easy to use and simple to customize to fit my business needs. I also love that I can access it from anywhere, on any device, as long as I have an internet connection. Review collected by and hosted on G2.com.

What do you dislike about ServiceTitan?

Sometimes it can feel a bit slow, but other than that, I don’t have any complaints. Review collected by and hosted on G2.com.

What problems is ServiceTitan solving and how is that benefiting you?

ServiceTitan’s new Field Mobile App release has been huge!! There are still a few glitches they’re working through, but what I love about their new releases is that they don’t stop until everything is working as intended. I really think this is going to be a gamechanger for our front line out in the field. Review collected by and hosted on G2.com.

Show More

Response from Emily Smith of ServiceTitan

[Editedit](https://www.g2.com/survey_responses/servicetitan-review-12339571/official_response/edit)

Thank you so much for your review, Liz! Ease of use is always something we're working toward. We appreciate your feedback about FMA and cannot wait for all the upcoming enhancements coming to make it even better.

Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller

## Questions about ServiceTitan? Ask real users or explore answers from the community

Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights.

[
Ask about ServiceTitan
](https://www.g2.com/products/servicetitan/discussions/new)

GU

Guest User
•
Last activity about 2 years ago

What is ServiceTitan used for?

1 Upvote

1

[
Join the conversation
](https://www.g2.com/discussions/what-is-servicetitan-used-for)

GU

Guest User
•
Last activity about 2 years ago

Does ServiceTitan integrate with QuickBooks?

2 Upvotes

1

[
Join the conversation
](https://www.g2.com/discussions/does-servicetitan-integrate-with-quickbooks)

[
View all Discussions
](https://www.g2.com/products/servicetitan/discuss)

## Pricing Insights

Averages based on real user reviews.

### Time to Implement

3 months

### Return on Investment

15 months

### Average Discount

8%

[
View More Pricing Information
](https://www.g2.com/products/servicetitan/pricing)

ServiceTitan Comparisons

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##### 
##### ServiceTitan Features

Before the Job

Calendar

Dispatch

Roles

On the Job

Location

Employee Communication

Behavior Monitoring

After the Job

Reports

Analytics

Billing & Invoicing

Generative AI

AI Text Summarization

AI Image-to-Text

[
View More Features
](https://www.g2.com/products/servicetitan/features)

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##### Categories on G2

[Field Service Management](https://www.g2.com/categories/field-service-management)[HVAC](https://www.g2.com/categories/hvac)[Pest Control](https://www.g2.com/categories/pest-control-software)

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