--- title: ServiceTitan Reviews meta_title: 'ServiceTitan Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 375 reviews by the users' company size, role or industry to find out how ServiceTitan works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 375 scale: '5' date_modified: '2026-08-11' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # ServiceTitan Reviews **Vendor:** ServiceTitan **Category:** [Field Service Management Software](https://www.g2.com/categories/field-service-management) **Average Rating:** 4.4/5.0 **Total Reviews:** 375 ## About ServiceTitan Ready to grow your service business? Meet ServiceTitan. ServiceTitan is AI for the trades - a purpose-built agentic operating system automating every workflow that runs a contracting business, from enterprise commercial construction to residential field service, exteriors and beyond. ServiceTitan is powerful yet easy to use, combining scheduling, dispatch, invoicing, sales, marketing, reporting, and more in a mobile, cloud-based platform. Say hello to effortless job booking, seamless communication with your techs, advanced reporting, call recording and tracking, paperless invoicing, incredible visual sales tools, the ability to process credit cards in the field, and much more. ServiceTitan has helped a growing number of extraordinary service companies—like George Brazil, Hunter Heat & Air, Gold Medal Service, and Goettl—achieve incredible business results. ## ServiceTitan Pros & Cons **What users like:** - Users find ServiceTitan's **ease of use** exceptional, enhancing customization and access across devices for seamless operations. (29 reviews) - Users commend the **exceptional customer support** of ServiceTitan, noting their helpfulness and thorough onboarding process. (24 reviews) - Users appreciate the **comprehensive features** of ServiceTitan, enhancing workflow and efficiency for commercial use. (22 reviews) - Users appreciate the **exceptional tracking capabilities** of ServiceTitan, enhancing workflow and efficiency for their businesses. (19 reviews) - Users value the **efficiency** of ServiceTitan, optimizing operations and enhancing safety and management capabilities seamlessly. (17 reviews) - Users value the **rapid platform growth** of ServiceTitan, enhancing efficiency and analytical capabilities for their businesses. (15 reviews) - Users appreciate the **all-in-one scheduling platform** of ServiceTitan, enhancing efficiency and profitability for their businesses. (15 reviews) - Data Management (13 reviews) - Reporting Features (13 reviews) - All-in-one Tools (12 reviews) **What users dislike:** - Users face a **steep learning curve** with ServiceTitan, making initial setup and usage challenging without proper training. (17 reviews) - Users report that **improvements are needed** for features like the scheduling assistant and addressing bugs. (15 reviews) - Users express dissatisfaction with **poor customer support** , citing misinformation and difficulty in obtaining satisfactory assistance. (11 reviews) - Users experience **poor support** , facing delays and misinformation when seeking help from ServiceTitan's technical assistance team. (11 reviews) - Users criticize ServiceTitan for its **limited functionality** , often needing workarounds and facing complications with essential features. (9 reviews) - Users face **difficult training** and find the learning process complicated due to decentralized functionality in ServiceTitan. (7 reviews) - Feature Limitations (6 reviews) - Integration Issues (5 reviews) - Setup Difficulties (5 reviews) - Update Issues (5 reviews) ## ServiceTitan Reviews ### 1. Software has it's pro's and con's **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** June 28, 2022 **What do you like best about ServiceTitan?** It is easy to use when you learn it if you get the right CSM **What do you dislike about ServiceTitan?** Some of the processes should be so simple and an easy fix, but it is made so complex and harder than it has to be. **Recommendations to others considering ServiceTitan:** Do your homework, make sure this is the right software for you. **What problems is ServiceTitan solving and how is that benefiting you?** dispatching and customer records. easier to use then what we were using before **Official Response from Natalie Koch:** > Thanks for the feedback! This is the kind of insight we need to make our customer experience even better. ### 2. FRANKLY BEING HONEST PLEASE READ **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** January 06, 2022 **What do you like best about ServiceTitan?** Overall attempt of professional layout. We like the way calls are recorded and can be answered by multiple CSRs. We currently use Memeberships but had a very bad experience exporting info from Housecall pro. **What do you dislike about ServiceTitan?** Honestly, great program if You dedicate 6 months plus in transferring and on boarding from a previous system. We felt very rushed from starting of Implementation all the way through going LIVE. Be aware, You will be rushed through a training course and are told everything will be handled in success by your manager and if you weren't able to look at all your emails and follow a college level Laid out class for on boarding you will have issues from a poorly designed program all the way to accounting issues, membership issues, idk not the program we thought we would get. Triple the money then house call pro and loosing money since we joined. Our success manager is trying to help but being in the field I'm not able to run a business and work around all there schedules as they have minimum time fames available. Unfortunately business owners refered to as Tennents by service Titan have a schedule to. If you have issues they will through lots of homework back at you as if you need to fix there issues. I don't have quit I'm hanging on best we can. But so far no impressed like we thought we would be. We were able to get one month credit that was all. We're going on 3 months with almost 0 issues completely rectified. I hope this helps someone who is questioning weather to make the same jump we did. YOU WILL BE IN FOR A RIDE OF YOUR LIFE! **Recommendations to others considering ServiceTitan:** Make sure you can dedicate your life to 6 months straight to set up properly **What problems is ServiceTitan solving and how is that benefiting you?** Answering phones, Some metrics there are tons to review still learning **Official Response from Natalie Koch:** > Thanks for bringing this to our attention, this is definitely not the kind of experience we want for our customers. We’re forwarding this review to our Customer Success Team immediately. ### 3. It Doesn't Get Any Better than ServiceTitan!! **Rating:** 5.0/5.0 stars **Reviewed by:** Sarah K. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 23, 2021 **What do you like best about ServiceTitan?** It's hard to answer one thing I like best about ServiceTitan. Probably that they seriously listen to their customer's needs and wants, and they actually work to implement those ideas into the software. It's constantly changing and growing, just like we are. They have THE BEST customer service as well! ServiceTitan is the best of the best. We have used it for two years now and feel like we're still just scratching the surface of its capabilities. **What do you dislike about ServiceTitan?** The ONLY thing I can think of that I dislike about ServiceTitan is the cost of their Marketing program. It's incredibly overpriced. They need to drop the price of it soon. We have not recouped even close to the investment we made. They did give us credit back, but we still have to finish out our year contract, which is disappointing since they can see it's not benefitting us at all. I do understand that we made a committment. Their pricing is so high compared to similar programs. That would be my only dislike. **Recommendations to others considering ServiceTitan:** You can't go wrong with ServiceTitan! You'll be blown away at the value it adds to your business. **What problems is ServiceTitan solving and how is that benefiting you?** Invoicing, payments, financing, job costing, Tech tracking, optimal drive routes, time of jobs, inventory, Pricebook, reports on everything you can possibly think of, ease of creating estimates and presenting options, the customer service they offer, and the entire ServiceTitan community that's always willing to help. ### 4. Service Titan has been a game changer for our business. Our customers love it. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 24, 2022 **What do you like best about ServiceTitan?** We like how it communicates so well w/clients. They love the tech bios and pictures as well as notifications when we are on our way. **What do you dislike about ServiceTitan?** It does not communicate with QB Online. This has been a frustrating point for our business. Quickbooks is moving away from desktop to online and as much as we pay for Service Titan, it should communicate accurately. **Recommendations to others considering ServiceTitan:** Make sure to ask plenty of questions before purchasing. **What problems is ServiceTitan solving and how is that benefiting you?** We are able to schedule calls and route them better so our techs are not driving all over and wasting time and gas. It easily tracks KPI's and those can be separated per tech. ### 5. Wonderful System for Contractors **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** August 17, 2022 **What do you like best about ServiceTitan?** Love that they are constantly updating the software and that it is very user-friendly. **What do you dislike about ServiceTitan?** At this time, there is nothing I can say about disliking the software. **What problems is ServiceTitan solving and how is that benefiting you?** ServiceTitan has become a contractor's dream software. All in the tip of your fingertips, you can access client information, knowledge base platform to allow users to self teach. **Official Response from Natalie Koch:** > We love hearing feedback like this at ServiceTitan—thank you! When we set out to provide contractors and their teams the kind of technology that would improve their businesses, this is exactly the kind of story we’d hope to hear. Thanks for choosing ServiceTitan and sharing your experience with us. ### 6. Love it! **Rating:** 5.0/5.0 stars **Reviewed by:** Danetta D. | GM, Small-Business (50 or fewer emp.) **Reviewed Date:** January 05, 2021 **What do you like best about ServiceTitan?** I love that it is web based so I am not stuck in the office! Easy to use. **What do you dislike about ServiceTitan?** I understand there are growing pains with any company but I feel like ST does so much more than how we are using it currently. It would be nice to receive reminders of everything it is capable of so I can make sure we are utilizing the investment. **What problems is ServiceTitan solving and how is that benefiting you?** Super easy to schedule customers, and provides them with great updates and information! **Official Response from Natalie Koch:** > Hi Danetta, thank you so much for this valuable feedback and incredible review. We hope you're a part of our Masterminds group on Facebook, as well as an attendee of our webinars and listener of our podcast - all of which have super valuable insights into ServiceTitan's functions! Your CSM can send you links if you need them. Thanks again! ### 7. If you aren't using ServiceTitan, you're doing it wrong **Rating:** 5.0/5.0 stars **Reviewed by:** Courtney C. | Accounting Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 12, 2021 **What do you like best about ServiceTitan?** ServiceTitan allows you to track everything you need for your jobs. They have great customer support that is always there if you need something and the best reporting features I've seen. They integrate seamlessly with QuickBooks, which makes accounting easy, and have a customer portal, giving your customers a better experience. I highly recommend ServiceTitan to any contractor. **What do you dislike about ServiceTitan?** An area I would like to see improvement is in warnings or controls. For example, if you're inputting a PO and there is already one entered with that vendor number, a warning would be helpful to eliminate duplicate entries. The same goes for booking jobs; if we could have a message pop up for certain tags for the dispatcher booking the call, this would be helpful. But every idea we offer, ServiceTitan makes an effort to provide solutions to as they are constantly improving their system to meet their customer's needs. There is not much I can say that I don't like about ServiceTitan. **What problems is ServiceTitan solving and how is that benefiting you?** ServiceTitan has allowed us to track how our employees, both dispatchers, and technicians, are performing. We can also track recalls on jobs and customer complaints. These features allow us to see where we can make improvements. ### 8. A long journey well worth it! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** February 24, 2022 **What do you like best about ServiceTitan?** Service Titan's ability to fit your needs is unmatched in this industry. The ability to use the data provided by Service Titan has helped us grow immensely in the past few years, **What do you dislike about ServiceTitan?** Service Titan is lacking in progressive billing and reporting for larger construction sites. They have rolled out some features to support us, but they are still lacking in reporting. **What problems is ServiceTitan solving and how is that benefiting you?** We are completely data-driven now. Before we were driving the car with blinders on, now we can see the full picture with the data we collect with Service Titan. ### 9. LOVE! LOVE! LOVE! **Rating:** 5.0/5.0 stars **Reviewed by:** Chris H. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 05, 2021 **What do you like best about ServiceTitan?** I love how I know how my business is doing every minute of the day. How it tracks all the KPIs we need to be successful **What do you dislike about ServiceTitan?** I don't really have any right now. There is 100% perfect software for everyone but they work hard to give us everything we need and help us figure out other problems. **What problems is ServiceTitan solving and how is that benefiting you?** Less down time between calls, better paperwork, more forms filled out digitally, financing on the spot for customers. **Official Response from Natalie Koch:** > Chris, thank you so much for this stellar review! We love hearing from our customers and look forward to partnering with you even further as your business grows. ### 10. Service Titan **Rating:** 5.0/5.0 stars **Reviewed by:** Suzanne W. | Call Center Manager, Enterprise (> 1000 emp.) **Reviewed Date:** August 12, 2021 **What do you like best about ServiceTitan?** They are always ready to listen, ever-evolving, and pleasant to talk with when I need something. Our Success manager has made this an amazing partnership from day 1! **What do you dislike about ServiceTitan?** I wish the chats with the helpdesk had shorter wait times. Also, sometimes updates reset our permissions which can be a pain. **What problems is ServiceTitan solving and how is that benefiting you?** We can research jobs quickly, and appointments have made scheduling and dispatching large projects and multi-day jobs so much easier than before. Capacity planning has solved a lot of scheduling headaches for us as we schedule for several different businesses, all with their own system. Sometimes my dispatch team is another state away, but if they have adjusted their open capacity, my CSRs know exactly what time frames to offer and how full the upcoming days are. ### 11. Great software **Rating:** 4.5/5.0 stars **Reviewed by:** Justin S. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** December 02, 2021 **What do you like best about ServiceTitan?** This software has many tools to streamline your business. **What do you dislike about ServiceTitan?** The onboarding was a little rough but if you ask lots of questions and come prepared, it is relatively seemless. **Recommendations to others considering ServiceTitan:** Be prepared for onboarding. Clean up your records and ask lots of questions. **What problems is ServiceTitan solving and how is that benefiting you?** There are some issues with duplicate entries and therefore merging records. The software has provided benefits that we did not even know we needed or were missing. ### 12. Hand Down The Best Software I Have Used **Rating:** 5.0/5.0 stars **Reviewed by:** Tyler H. | General Manager **Reviewed Date:** September 16, 2021 **What do you like best about ServiceTitan?** I like the ability to create custom scheduled reports. The pricebook is extremely easy to edit. The software itself is really fast to load between screens. We previously used FieldEdge, and I spent half of my day waiting for a screen to load. The customer support is awesome. There is also a great online community. I also love the pro product add-ons - phones pro, marketing pro, and pricebook pro. **What do you dislike about ServiceTitan?** Nothing. There has not been a single issue with this software that was not resolvable, granted we adjusted our operations based on how the software works. **What problems is ServiceTitan solving and how is that benefiting you?** We're able to invoice faster. We're able to review jobs more effectively. All of our phone calls are recorded, which eliminates he said/she said situations. Job reminders help reduce last-minute canceled appointments. Customized reporting lets us easily track the KPIs that we need to manage our business well. ### 13. Terrific program for our plumbing and heating business **Rating:** 4.5/5.0 stars **Reviewed by:** Resa B. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 17, 2021 **What do you like best about ServiceTitan?** One of the most helpful applications with the Service Titan software is the phone integration. When a current customer calls in, a bubble shows with the customers name and just by clicking on the bubble we are immediately taken to the customers account showing all details of work history, contact information as well as a balance on the account if there should be one. **What do you dislike about ServiceTitan?** The billing process for managed technicians. We are pro-rated when we bring on a new tech, however, we are not given that same pro ration when we remove a managed tech. **What problems is ServiceTitan solving and how is that benefiting you?** Membership billing used to be very cumbersome and we now have fine tuned our Membership billing with many benefits that include time efficiency and prompt payments. ### 14. Invoicing Specialist **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Building Materials | Mid-Market (51-1000 emp.) **Reviewed Date:** December 09, 2021 **What do you like best about ServiceTitan?** You can consolidate a lot of other programs into just using ServiceTitan. Also, everyone in the office and in the field has better access to all information, making it easier to work as a team. **What do you dislike about ServiceTitan?** There are a few minor things that don't make sense to me, like when you recall a job it is not automatically attached to a project. Or that the office can sell a quote to the job the quote is on. **What problems is ServiceTitan solving and how is that benefiting you?** Everything is a lot more automated, so some tasks take less time to complete. It's a lot easier for everyone to be on the same page as our staff gets bigger. Our invoicing process has gotten a lot more efficient. We used to be all paper, and the office had to enter time, materials, and tasks by hand after the job was complete. ### 15. Old school Organization gets digitally dialed. **Rating:** 5.0/5.0 stars **Reviewed by:** Aaron Z. | Owner Extra-Ordinaire, Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2021 **What do you like best about ServiceTitan?** Service Titan makes my company look great in the eyes of the customer by helping create a painless purchasing experience. It helps communicate clearly with our customers, helps set expectations, and automates many of the touches we used to have to do manually. In addition, ST has helped our Sales go through the roof! Our digital estimates look SHARP, impressive, and professional. No more having to rely on our tech to spell something correctly or have good handwriting in order to produce a quality proposal. Service Titan's price book (once set up), allows our company to be super detailed in our item descriptions and helps clearly set expectations, specs, and warranties in order to minimize any unpleasant misunderstandings or surprises for our customers. In addition, ST allows us to email estimates digitally and thus allows our customers to approve the estimate and get the ball rolling any time day or night rather than having to play phone tag back and forth to get contracts signed and deposits paid. ST's dispatch board is also very user-friendly and helps my dispatch team route our trucks as efficiently as possible. We also love the call recording feature.... it's helped with our CSR training and accountability, as well as call a few "less than truthful" customers on their BS. ST has taken our organization from the neanderthal paper stone age and brought us into the 21st century with style! Thank you Service Titan!! **What do you dislike about ServiceTitan?** Getting ST off the ground and going live was NO JOKE. There was a lot of heavy lifting, headaches, and stress trying to get everything workng properly and a big part of that was learning how to use ST properly..... but we had some very difficult times getting our QB's and ST to play nicely together. That wasn't fun at all. Also, there are times when ST gets quirky... it can be very frustrating when our techs are out in the field and ST is not working properly on their tablet... sometimes it's because they are out of cell range, but sometimes it's because the ST app is just plain being difficult that day. **What problems is ServiceTitan solving and how is that benefiting you?** Everyone is much more on the same page. All employees know they are held accountable for what they do or don't do in ST... the activities log is AWESOME for that. Our customers have a much easier and more enjoyable purchasing experience. We are achieving efficiencies we've never enjoyed before, thus helping us become more profitable. Our estimates are priced much more consistently, and as they should be so we can make the margins we require. ### 16. The most advanced and user friendly option **Rating:** 5.0/5.0 stars **Reviewed by:** Brian H. | Operations and Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 25, 2018 **What do you like best about ServiceTitan?** We love the modern and fast look and feel on the office side, the great iPad app for our field technicians, and most of all the customer friendly features like Dispatch texts with their name and picture. Our office loves it much more than previous software and our customers regularly mention how much they appreciated knowing who was on the way. On the office side it is so much easier to use than anything we've used before, and we can actually do a lot to customize it to our workflow. Having a success manager to help with any questions has been very helpful as well. **What do you dislike about ServiceTitan?** The Accounting integration with Quickbooks is limited because of the QB Web Connector, but they have promised a much cleaner integration that they custom built this year. The Reviews feature could use some more full featured integration with third party services as well. **Recommendations to others considering ServiceTitan:** I truly believe their platform is advancing faster than any other platform and they are moving quickly in the right direction to include more features at an incredible pace. **What problems is ServiceTitan solving and how is that benefiting you?** We are mostly paperless, especially in the field, which has been a huge benefit. It has reduced the amount of data entry we have to do because it does so much that we don't have to use other software to supplement it as much as before. The improved customer experience has also been a great benefit. ### 17. This Changed the Way We Do Business **Rating:** 5.0/5.0 stars **Reviewed by:** Evan R. | Marketing Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2021 **What do you like best about ServiceTitan?** Everybody in our company is now working off of the same information. Gone are the days of hunting down carbon copy work orders and trying to guess how much work each technician has left. Also, our CSR's can know who a customer is within seconds of answering the phone. We know when we visited them last, where they are located, what kind of equipment they have. Service Titan is an all-in-one solution for home service industry businesses. **What do you dislike about ServiceTitan?** The more advanced features take a significant amount of time to master, and I learn something every day by making small mistakes. This would be true of any software. **Recommendations to others considering ServiceTitan:** Service Titan is a great software, and we have become a better service provider because of it. During the data merge in implementation, ask many questions of the data team and ensure everybody is on the same page with how your customer data will be mapped to Service Titan. **What problems is ServiceTitan solving and how is that benefiting you?** We have drastically shortened our billing cycle. On almost all jobs, we can get paid before we pay our employees for the work done at a customer's house. This has helped our cash flow immensly. ### 18. Service Titan has offered top of the line software. Huge Praise for them. **Rating:** 5.0/5.0 stars **Reviewed by:** Kendall C. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 06, 2021 **What do you like best about ServiceTitan?** Focus on what my business needs to succeed. **What do you dislike about ServiceTitan?** It is expensive. But the value you get to totally worth the expense. **What problems is ServiceTitan solving and how is that benefiting you?** Call taking, Dispatching, Reporting. Connection with Accounting Software. Customer relations **Official Response from Natalie Koch:** > Thanks for taking the time to share your experience with ServiceTitan, Kendall. We know how valuable improving a businesses’ efficiency can be—and we’re working on even more tools to help supercharge office operations, too! Thank you for continuing to be our industry partner. ### 19. ServiceTitan.. The best!!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Russell F. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 12, 2021 **What do you like best about ServiceTitan?** I like that it allows me to run my operations very efficiently. **What do you dislike about ServiceTitan?** Price and constant add-ons that arent included. **What problems is ServiceTitan solving and how is that benefiting you?** I'm solving problems of efficiency. The benefits are endless. **Official Response from Natalie Koch:** > Thanks for taking the time to leave us this great review! We’ve always made designing ServiceTitan to be easy to learn a huge priority, so hearing this kind of story is really rewarding for our team. Thanks again! ### 20. Moving in the right direction **Rating:** 3.5/5.0 stars **Reviewed by:** Mandi S. | Sales Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** August 12, 2021 **What do you like best about ServiceTitan?** The overall abilities ST has to cover all sides of a trade **What do you dislike about ServiceTitan?** The constant glitches inability to individualize needs within our company workflow - CSMs & support are hard to get follow up with **Recommendations to others considering ServiceTitan:** Invest the appropriate time into your research and onboarding - get a good understanding of ST workflow and be sure to set everything up accurately, especially if looking to utilize inventory. **What problems is ServiceTitan solving and how is that benefiting you?** Workflow is much smoother - accountability as everything is time stamped and tracking job costing - still working out some bugs in these areas, but it's provided consistency with accountability so we may help them perfect their positions. ### 21. Great features but lots of issues and never any answers **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2021 **What do you like best about ServiceTitan?** Service Titan has some great features and is excellent for an all-in-one program. **What do you dislike about ServiceTitan?** Never any consistency, Constant updates that either make things worse or confusing. Unanswered questions and unresolved issues. **Recommendations to others considering ServiceTitan:** Keep a close eye on everything you do. Service Titan tends to have a mind of its own and not do what you want it to do. **What problems is ServiceTitan solving and how is that benefiting you?** Service Titan is great with all the features it allows. Scheduling to dispatching can make things a breeze. Which helps the days to move along effecintely ### 22. Best in class for home service companies **Rating:** 5.0/5.0 stars **Reviewed by:** Myles S. | Ceo, Small-Business (50 or fewer emp.) **Reviewed Date:** September 08, 2021 **What do you like best about ServiceTitan?** We have grown and are more profitable since we started using this software **What do you dislike about ServiceTitan?** If you are not that tech Savvy it can be a big learning curve **Recommendations to others considering ServiceTitan:** Ensure you have someone on your team that is tech savvy to impliment. Lots to do and the more you do the more successful you will be. **What problems is ServiceTitan solving and how is that benefiting you?** Membership and/or service agreements **Official Response from Natalie Koch:** > Hi Myles, thanks for your review! We know how valuable improving a business’s efficiency can be—and we’re working on even more tools to help supercharge office operations, too! Thank you for continuing to be our industry partner. ### 23. User friendly CRM with a dedicated support team **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2021 **What do you like best about ServiceTitan?** The ease of use for our technicians. The application is easy to learn and navigate. It used to take weeks to get a technician trained to use our prior CRM, and now it takes a couple of hours. The same can be said for the lenghth of time to get new office staff trained and answering calls. **What do you dislike about ServiceTitan?** The Quickbooks integration. The data coming from Service Titan does not match up to Quickbooks. Due to the integration limitations its not easy to track down why. Its also difficult and cumbersom to make changes once invoices are exported to Quickbooks **Recommendations to others considering ServiceTitan:** The time you spend upfront to learn and set up the system will pay long-term dividends. You will get out of Service Titan what you put into it. You have to look at this as an investment and not just a monthly expense. **What problems is ServiceTitan solving and how is that benefiting you?** The price book has allowed us to be more consistent in our pricing. We can offer customers multiple options easily, which has improved our close rate. ### 24. Best option out there but room for improvements yet **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 08, 2021 **What do you like best about ServiceTitan?** Field tech ease of use; required forms and alerts; and integrated financing and payments. I also like that Service Titan constantly invests in itself and strives to improve based on customer feedback. **What do you dislike about ServiceTitan?** Inventory lacks capabilities; it's not user-friendly for our warehouse staff, time-consuming to track and cannot calculate average cost. ST statements don't have flexible options/templates. Updates frequently cause system errors, and it can be time-consuming/frustrating getting the items corrected that you need to continue to run your business. **Recommendations to others considering ServiceTitan:** I think it's worth the investment. It's not perfect, but it is the best application out there, especially for your field staff. The back-end processes have some improvements that need to be made, but ST is addressing those concerns. **What problems is ServiceTitan solving and how is that benefiting you?** We struggled with completing financing applications correctly and getting proper authorization after installation, and ST has streamlined this process significantly. We've also seen improvements in our ability to hold techs accountable in the field by using required forms. ### 25. Best In the Industry not without Faults **Rating:** 5.0/5.0 stars **Reviewed by:** Alex D. | Manager of ERP and Business Development, Mid-Market (51-1000 emp.) **Reviewed Date:** May 14, 2021 **What do you like best about ServiceTitan?** ServiceTitan makes most processes in the company more efficient. Very easy to learn and to make changes. Updated monthly and new features are being added and worked on consistently. **What do you dislike about ServiceTitan?** Inventory and Accounting need improvement. Not terrible, and probably better than most contractor software, but not as good as available accounting software. **Recommendations to others considering ServiceTitan:** Some of the processes are automated; this is an excellent opportunity to look at your business and see what readjustments that you would like to make in workflows. **What problems is ServiceTitan solving and how is that benefiting you?** The benefits of ST come down to efficiency and having a snapshot overview of your business without having to pull a bunch of reports. ### 26. It is ten times better than the last software we had which was Davisware. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** February 03, 2021 **What do you like best about ServiceTitan?** The ease of running reports and user friendly on the tablet **What do you dislike about ServiceTitan?** nothing, I don't have any problems with the software **Recommendations to others considering ServiceTitan:** Make sure to watch the videos before implementing **What problems is ServiceTitan solving and how is that benefiting you?** Benifits is I am able to write up proposals in less than 10 minutes **Official Response from Natalie Koch:** > Five stars—wow! Thank you so much for taking the time to post this review. When we set out to provide contractors and their teams the kind of technology that would improve their businesses, this is exactly the kind of story we’d hope to hear. Thanks for choosing ServiceTitan and sharing your experience with us. ### 27. Service Titan is the best out there! **Rating:** 5.0/5.0 stars **Reviewed by:** Sarah T. | Operations manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 26, 2021 **What do you like best about ServiceTitan?** Service Titan gives us complete visibility and functionality to stay on top of our business. The transparency has aided our staff in understanding our company goals and helps the team reach for the stars! **What do you dislike about ServiceTitan?** The downside we deal with is explicitly the payroll function. I wouldn't necessarily put that 100% on Service Titan as our payroll process is a bit cumbersome. **What problems is ServiceTitan solving and how is that benefiting you?** We can get granular with our Job costing on projects. This has helped us provide better pricing options to our customers based on that data. ### 28. Building a Better Business **Rating:** 5.0/5.0 stars **Reviewed by:** William L. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 12, 2021 **What do you like best about ServiceTitan?** ServiceTitan has helped me build a better business. As a complete solution for tracking the information needed to run a modern business Servicetitan help us tie together the field, office, marketing, and inventory.I like that it continues to help me grow my business. **What do you dislike about ServiceTitan?** The anticipation for the new features that come out with each monthly release. Every month new things come online to make my business run better and I get impaicaint waiting for the next thing to make my business better. **Recommendations to others considering ServiceTitan:** Go for it. You will get out of it what you put into it **What problems is ServiceTitan solving and how is that benefiting you?** It would be difficult to grow and manage my business without operational software like ServiceTitan. At this point, we have grown so much that I can possibly understand all the aspects of the business but that is OK because with ServiceTitan I'm able to successfully manage them. That is something I gained through learning to understand the best practices that were built into how ServiceTitan is designed. ### 29. ServiceTitan has made it easy for our company to be efficient. **Rating:** 5.0/5.0 stars **Reviewed by:** Jennifer E. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 12, 2021 **What do you like best about ServiceTitan?** I like that the dispatch board tells me so much at a glance. I don't have to make phone calls to find out where the technicians are. I don't have to ask another CSR what appointment slots are available to book. I can tell a customer that the technician is in route without calling that technician or putting the customer on hold. **What do you dislike about ServiceTitan?** Some of the reports do not pull the information my boss is looking for. So many of the reports do pull what is needed, but some information he is looking for has to be researched. **Recommendations to others considering ServiceTitan:** ServiceTitan truly makes it easy to run your service business from anywhere. You can see what is going in the field and what calls are coming in, and how they are handled, all in real time. You can customize reports to tell you how last week, last month or last year was doing. It can tell you if your advertising money is making you money or costing you money. If you need it, ServiceTitan has it! **What problems is ServiceTitan solving and how is that benefiting you?** Knowing what campaigns are calling in is a huge help. This lets us know where to invest more money or stop paying out on a campaign that is not paying any return. Also, we are able to see how long jobs are taking and how many men are required so we can get our pricing accurate. Since all calls are recorded, we are able to better train our CSR's in how to handle different situations. We can get specific with each person rather than just a blanket CSR class. ### 30. Service Titan is a powerful efficiency engine! **Rating:** 5.0/5.0 stars **Reviewed by:** Sean N. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 07, 2021 **What do you like best about ServiceTitan?** The thing I like the best about Service Titan is the immediacy of data. Everything is always out your fingertips. Plus, reports can be customized to create almost infinite ways that you can track business and team member performance. Having this reporting helps us to better identify areas of growth or concern. Being able to do this really helps to keep the company growing. **What do you dislike about ServiceTitan?** Sometimes invoicing can be complicated. When working with more complex invoices and refunds, the system can get a little clunky. This is especially true with refunds when using the payments module. Without the module, negative payments can be entered to help with refunds. With the module, adjustment invoices need to be made each time. Ultimately, the benefits of the module does out way the difficulties. **Recommendations to others considering ServiceTitan:** I would stress to others looking at Service Titan that you get out of it what you put in. Just switching to Service Titan will not necessarily change things for your business. It is the commitment to using all of the tools in Service Titan that will make the biggest difference. **What problems is ServiceTitan solving and how is that benefiting you?** We made the transition to paperless invoicing when we switched to Service Titan. This helped to make our techs much more efficient. Ultimately, this meant we got to keep more of the dollars we were earning. In addition to keeping more of the dollars we are earning, we have also seen a significant growth in revenue as well. We also were able to solve a number of administrative issues with Service Titan. All facets of the administrative side have seen improvement. Most significantly was our conversion to using the automated membership processing. Prior to the switch, we committed roughly 20 hours per week to processing memberships and payments, once we switched that dropped to less than an hour. ### 31. Service Titan sets the standard **Rating:** 5.0/5.0 stars **Reviewed by:** Anthony M. | Operations Director, Small-Business (50 or fewer emp.) **Reviewed Date:** January 07, 2021 **What do you like best about ServiceTitan?** Service Titan sets the bar high for field service management software. I love how customer oriented the product looks and feels. It's been a force multiplier for our small service company. Pictures/notes and customer management has been a breeze and learning the software has been a very quick curve. This is coming from a company that came from paper. There is a strong Service Titan community which makes the product even more valuable for sharing best practices and commiserating all things industry related. **What do you dislike about ServiceTitan?** Integrating the software into our accounting workflow has been difficult. **Recommendations to others considering ServiceTitan:** The "cost" seems more than other solutions out there but the added value of an amazing support team, strong community and an overall better product, it becomes costlier in the future to make the switch. We started off with a competitor product that, after we went down the rabbit hole with them, only to find out their product couldn't do everything we needed. This became a huge time suck to switch from the dark side and be brought to the light and delight of being a Service Titan user. We were skeptical of the huge upfront time commitment to onboard and the cost of the software itself. But we wanted to upgrade how we do business so we got on board with a company who is aligned to that. They really listen to customer feedback and are regularly implementing changes and tweaks that improve the whole Service Titan experience. **What problems is ServiceTitan solving and how is that benefiting you?** We've solved communicating job information to our technicians. We've solved being able to have smooth interactions with our customers. We're saving hours, days and a lot of awkward phone calls because of our scheduling efficiencies and processing service calls. When we first onboarded with Service Titan it made us take a hard look at a lot of our processes and procedures. Because their platform is used by the "best of the best" in Home Services, the software is designed around workflows that the great companies are already using. Something as simple as taking payment in the field, instead of writing their information down on a piece of paper has been a huge time saver for us. ### 32. Service Titan completely changed our day to day operations. It is by far simplified our day to day. **Rating:** 5.0/5.0 stars **Reviewed by:** John B. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 07, 2021 **What do you like best about ServiceTitan?** Dispatching. It simplifies the whole scheduling and dispatching process. The ability to have all the real time numbers needed to keep our fingers on the pulse of the business. Not only from day to day, but also month to month and year to year. Can track any KPI needed to run a successful business. We use it for our phones, scheduling, dispatching, invoicing, follow ups, and all the aspects before and after any call. I also love that we can track every customer and see all prior jobs and estimates. Very easy and simple to track customers and be paperless. **What do you dislike about ServiceTitan?** It's very vast, and understanding how to use Service Titan to its fullest can be overwhelming. If there were easier tutorials to access from the different pages. Also I don't like the newer Tech (m) report. I still go back to the older version in Legacy reports. Creating some of the newer reports is not on a level where most trades people turned office staff can understand. Updating or changing the price book can be a daunting task and time consuming process. We are in that process now and it feels like a steep hill to climb, but I understand the complexity. **Recommendations to others considering ServiceTitan:** It's worth the money!! If you want to make an investment into your company, this software will pay for itself in the amount of time saved. Also the amount of revenue generated by being able to track and fix any potential underlying issues within the company. It is a huge part of keeping us successful. **What problems is ServiceTitan solving and how is that benefiting you?** We have nearly eliminated any downtime and have maximized a lot of efficiencies. We can track our techs and keep them productive and put them in situations to succeed. We have been able to use Service Titan to be more flexible with our actual schedule board. With few clicks our call center can call, reschedule and track the whole process. Saves time from actually having to gather the information ourselves to track all the vital KPI's. With a few clicks any member of our management team can see and check on all the important numbers to them. Also our techs can see where they stand with their numbers as well. ### 33. Allows us to provide 5 Star Service to our Clients and Manage our Team **Rating:** 5.0/5.0 stars **Reviewed by:** Tyler M. | Office & IT Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 07, 2021 **What do you like best about ServiceTitan?** Streamline processes, efficiency, innovative, consistent reporting. **What do you dislike about ServiceTitan?** Its hard to find software that doesn't have any flaws. ServiceTitan makes it easy for us to express changes needed or provide ideas for future development and they are quick to fix bugs within the software. They are constantly working to make the software better, sometimes new features seem to be released too soon or not fully useful, as time goes on the new features get even better enhanced. **Recommendations to others considering ServiceTitan:** Be sure to spend the time up front to test and confirm the data from your previous system has transferred properly. Designate one person who is familiar with your old system as well as able to learn all aspects of ServiceTitan quickly. Make sure to spend a lot of time with training before going live. As long as everyone is on board and you have a dedicated ServiceTitan person on your team will make a lot of difference. The implementation managers are really good at making sure your ready to go live but don't be afraid to push back your go live date if your not ready. **What problems is ServiceTitan solving and how is that benefiting you?** client communication ability to have an integrated phone system, chat, confirmation, dispatch, completed etc automated communication with our clients has seen us significantly reduce our cancelation rate. Ability to have Marketing communication (emails) integrated has saved us hours of time when creating marketing lists! ### 34. Great software! **Rating:** 5.0/5.0 stars **Reviewed by:** Tyler M. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 07, 2021 **What do you like best about ServiceTitan?** Able to work from anywhere, consistency between mobile and office users. Integrated with phone system and you can see the full process of phone call to invoice easily. **What do you dislike about ServiceTitan?** Some of the reports can be cumbersome or requires some creative thinking in order to get what you want out of the report but all the data you need is there. Sometimes it seems they want to get new features out before enhancing current features to make them even better. ServiceTitan is very open to ideas and feedback but can take some time for results. **Recommendations to others considering ServiceTitan:** Make sure you are open to changing your current processes. ServiceTitan may require some processes to change and may eliminate some parts of the process or alter it. ServiceTitan is not like other software's where you can manipulate how its used so make sure you have an open mind going into that some things may change (typically for the better). **What problems is ServiceTitan solving and how is that benefiting you?** Phone system and having everything integrated has reduced the time it takes to book new service calls and allows our call takers to answer more calls and book more appointments ### 35. Have You Ever Regretted Not Doing Something Sooner?!? **Rating:** 5.0/5.0 stars **Reviewed by:** Tersh B. | Host, Small-Business (50 or fewer emp.) **Reviewed Date:** January 07, 2021 **What do you like best about ServiceTitan?** This is a tough one...I'll take this one back down to the basics...It's the abundance of small things that add up to a product that is irreplaceable. We love the GPS auto arrival for the service tech when they arrive on site. The job costing is 100% automated and accurate since we have each tech's loaded labor rate added to the system. **What do you dislike about ServiceTitan?** I dislike the fact that I have to add a person to the system in order to call them back. I dislike the number of abandoned calls. I dislike that the mobile and office side is so different that I struggle to communicate with the techs in the field if they are having any issues adding something to the job or invoice. Wish we could see more information from the Outbounder/follow-up person. Sold-by report for office staff (outbounders) is missing...we can only track by service tech or marketing, so we created a marketing campaign for the outbounders. **What problems is ServiceTitan solving and how is that benefiting you?** lulz, this has the potential to be a long list... We solve the problem of being a remote business. We have been remote since day one, and we have every intention of remaining remote for a long period of time. Access to the cloud has made this possible. We have always had remote dispatchers/CSR's and now with The Daily Office Activity reports, managing them is even easier than it was before...a simple zoom room, The Daily Office Activity report, slack chat, and VoIP phones have made it possible for us to operate from anywhere in the world as if we are sitting in the office next to each other! ### 36. Pivotal Turning Point in Our Business Success **Rating:** 5.0/5.0 stars **Reviewed by:** Alisha W. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 07, 2021 **What do you like best about ServiceTitan?** Nothing falls through the cracks anymore with all of the tools and features Service Titan offers. Everything from dispatch to notes and pictures and the ability to film videos right inside. The forms feature is one of the best developed things this software has to offer. The most amazing part about service titan too is the community that comes with it, I have learned so much from the Facebook group community and the other users within that community. We start every new hire off within the academy, and not many softwares come with the robust academy and the knowledge base. If there is every anything that I or my employees need to know there is always an answer that can be found. **What do you dislike about ServiceTitan?** Honestly there isn’t anything I don’t like within this software. There are things that can be improved- as with any software- but this company listens to all of its users and relies on valuable feedback to make more improvements. **What problems is ServiceTitan solving and how is that benefiting you?** The biggest problem within my company was things falling through the cracks. In the busy day to day hustle and bustle it is easy for customer follow up and other items to be lost track of. This software has so many features like task management to make sure that we are staying on track of items that need to be completed. We use it for everything from ordering parts, customer follow ups, and keeping on top of needed documentation. ### 37. ServiceTitan really is the Operating System for the Trades **Rating:** 5.0/5.0 stars **Reviewed by:** Ryan G. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 06, 2021 **What do you like best about ServiceTitan?** Commercial Features, Support Response Time, Quality of Support Team, Pricebook Features, Customer Specific Pricing, Custom Forms with E-signature capabilities, Photos in Videos attached directly into forms, A/R Management, Custom Fields, Capacity Planning, Dispatching, Billing, Account Management, Multi-Day Job Features, Projects, and all the training resources available to us. Not to mention the best community of our ServiceTitan users that I have never witnessed with any other software. **What do you dislike about ServiceTitan?** I would like more commercial features in the future. A couple of examples would be a section for tracking subcontractors and also a way to track which employees have tools and equipment (ie: ProPress, Sewer Camera, etc...) **Recommendations to others considering ServiceTitan:** Have a plan in advance for the changes you would like to make before configuring ServiceTitan. Research what options/configurations are available and see what your idle future state is. Once you realize what you can now do with this powerful software it will totally transform your business for the better. You don't want to sign up and set ServiceTitan up to your old business model; this defeats the purpose. DO NOT TRY AND SAVE A FEW DOLLARS PER TECHNICIAN BY GOING WITH AN INFERIOR PRODUCT ----> YOU WILL REGRET IT. We tried that and wasted a lot of time. ServiceTitan will make up for the extra cost.....trust me! **What problems is ServiceTitan solving and how is that benefiting you?** We cut our office overhead by over 25% and have the best reporting metrics at our fingertips. Our revenue didn't go up this year but we contribute that to Covid. In 2021 we are expecting a very large increase in revenue and average ticket amounts. This is a great way to cut down on technicians' idle time and we are able to track their progress to provide better training. I can only see ServiceTitan gaining more popularity in the future and taking the Plumbing, HVAC/R, and Electrical Industry by storm! (They allow for more types of service companies like Garage Doors, Pest Control, etc... although these are the 3 we use them for. ServiceTitan has also planned for this new world we live in by offering so many touch-less features for technicians and customers so everything you need to be handled can be accomplished remotely. That goes for your employees as well. When COVID started we were able to have all our employees work from home without skipping a beat. That was only made possible because we use ServiceTitan! **Official Response from Emily Smith:** > Thank you so much for this review, Ryan! We are grateful for your partnership as we continue to release Commercial features. Feedback like yours helps us gain a deeper understanding of contractor needs and expectations. If there's anything specific you'd like to discuss or explore further, please don't hesitate to reach out. ### 38. Life Changing, More than a Software **Rating:** 5.0/5.0 stars **Reviewed by:** Stacy F. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 06, 2021 **What do you like best about ServiceTitan?** ServiceTitan is not only just ahead of the competition in the development of it's software, they have created a culture of their clients that have come together on many platforms that consistently show up for each other to help in the software best uses but also in business best practices. **What do you dislike about ServiceTitan?** I have hope that further business needs will be continued to be developed and included in the integration, allowing a "one stop shop". **Recommendations to others considering ServiceTitan:** This might seem scary for many reasons, but please trust the process and know that what you gain is so much more than the "product" they are providing you. There is a community that I personally guarantee will welcome you and help you every step of the way for the rest of your business! **What problems is ServiceTitan solving and how is that benefiting you?** I solved problems that I did not even know I had, after 12 years of being in business. Improving the customer experience with modern, integrated notifications is an example. But for our internal improvements we now finally have, after using almost every other CRM out there, the ability to know exactly what each job cost/profit is. This gives us the clean data that we need to make better decisions for our team and customers. I realized that it takes a community willing to help others succeed to continue to grow. ### 39. More than we imagined **Rating:** 5.0/5.0 stars **Reviewed by:** Liz S. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 06, 2021 **What do you like best about ServiceTitan?** From the beginning there has been a team of specialist assigned to our company. Every question or concern was addressed with patience and knowledge. We never felt alone through the our transition to ServiceTitan. The support staff is amazing . We have Customer Service Representatives and Dispatchers working from home and with ServiceTitan everyone stays connected and up to date on customer and field staff needs . **What do you dislike about ServiceTitan?** We us GPS devices on our fleet and cannot use the Native GPS option in ServiceTitan at the same time. It would be a help to be able to see the technicians on the integrated map. **What problems is ServiceTitan solving and how is that benefiting you?** Customizing our Maintenance Programs to fit the needs of our customers , recorded calls that can be accessed by the technician to verify information from original contact with the customer, payment options at time of service. This is just three of the many benefits we have experienced ### 40. Fantastic **Rating:** 5.0/5.0 stars **Reviewed by:** Brittany S. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 06, 2021 **What do you like best about ServiceTitan?** The ease of use for both office staff and technicians in the field. The app is user friendly, and allows our techs to communicate with our office staff without tying them up on the phone. The ease of tracking projects, especially when both a customer is using both our Electrical and Plumbing companies. The dispatch screen is helpful to see exactly where guys are currently, or where they were on any given day. Especially if bills from suppliers come in, and they don't have anything but an address as a reference. We can look back on that date to confirm that the tech was at the address listed to confirm the cost belongs to the correct job. **What do you dislike about ServiceTitan?** We have 2 different entities on Service Titan, and sometimes credit card payments feed to the wrong checking account - but it is few and far between. Typically happens when the customer has already used one of our companies in the past before we made the switch to ST. But Service Titan's customer service are always available to help correct any issues that may arise. **What problems is ServiceTitan solving and how is that benefiting you?** Being able track projects, ability to see the estimates, invoices, and payments on one screen. Also - our technicians ability to build invoices in the field for service work, and collecting payment on site. We're also relieving pressure on our office staff with the ability for them to build an invoice to the client directly from the estimate that the sales guy corrects. Also, with it being web based - we can log into Service Titan anywhere. Which has been extremely helpful during the pandemic. ### 41. Love the product, its capabilities and partnership are great! **Rating:** 5.0/5.0 stars **Reviewed by:** Christina D. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 05, 2021 **What do you like best about ServiceTitan?** I love how easy it is to learn and use! They have great training in the Academy and it saves time training our staff! We also love that they value us as customers and really want our feedback and try to make our requests happen! I also love how from a Franchise perspective you have the Partner Portal, for support it is great to be able to access all of our locations so we know what they need help on and how they are doing overall! **What do you dislike about ServiceTitan?** We love how much they are updating the product, just wish the some of the updates were optional or we had the ability to customize things to fit our business more. Updates don't always get released when expected, and they don't update the knowledge base or the academy right away for some updates. With a large staff and many locations we try to rely on those features to help us train our teams and locations. We also wish that their product team was a bit more accessible. When you are having issues they really try to keep you to your Customer Service Rep, which I get. But they aren't always equipped to help. **Recommendations to others considering ServiceTitan:** Overall it is a great program, really user friendly and makes running your business easier! **What problems is ServiceTitan solving and how is that benefiting you?** We are using Phones Pro with ServiceTitan and it is helping us train better and have everything linked to ServiceTitan with ease! It is really beneficially to have the Phones Pro to listen in to your call takers phone calls and see who is on a call when! Having a software that can house all of our needs like phones, sales/revenue tracking, job performance, call performance, and time tracking for field staff is crucial for time management when running your business! ### 42. An innovative CRM software that is on its way up. **Rating:** 4.0/5.0 stars **Reviewed by:** Jacqueline S. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 05, 2021 **What do you like best about ServiceTitan?** I like the ability of being able to track my technicians while there are out in the filed without having to bother them. Service titan is making some exciting changes that will give us better access in scheduling which will make the dispatching position much easier, especially for multi day jobs which at this time we were having to schedule by the day which created a nightmare for the billing. When you do need customer service and are able to get ahold of a representative, they will generally walk you though it, and help you understand better. **What do you dislike about ServiceTitan?** Sometimes simple things turn in to a complicated project, when it should be simple. They have great customer service, however sometimes you have to jump though hoops in order to get in touch with a representative. They don't have a billing department that is accessed via telephone, so when you are trying to get an issue resolved, it can be frustrating to have to wait for an email response. **Recommendations to others considering ServiceTitan:** Depending on what it is that you are looking for in a dispatching database, Service titan has all the bells and whistles. They are definitely great for a service based company to keep everything organized. **What problems is ServiceTitan solving and how is that benefiting you?** Having a software that can be accessed from anywhere with an internet connection makes Service Titan an asset, especially in this time we are living in that you never know where you are going to be working from. ### 43. Thank you Service Titan **Rating:** 5.0/5.0 stars **Reviewed by:** Janel C. | General Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 05, 2021 **What do you like best about ServiceTitan?** I love that Service Titan makes it easy for our technicians to look professional when sharing estimates with customers. Service Titan not only helps them be confident about the options they are offering but ensures we have signatures verifying the customer has agreed to the work we perform. **What do you dislike about ServiceTitan?** My biggest frustration with Service Titan is the many 'bugs' that we find in the system on the office side. We reach out and ask for help t correct them and it will take days, if not months, for ST to admit it is a bug, and they have finally marked it and escalated the issue. **What problems is ServiceTitan solving and how is that benefiting you?** I think the biggest problem we have solved is the visibility of what is happening, or not happening in the field. We have always asked that our technicians give good, better, best options but now we can see who is and who isn't and help figure out what is holding them back. This has also increased our average ticket because the technicians are more open to giving option, especially because we made it easy and have templates created for them. ### 44. Lots of options **Rating:** 4.5/5.0 stars **Reviewed by:** Mr H. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2021 **What do you like best about ServiceTitan?** Ability to schedule technicians, connect using the mobile app, tracking where calls came from and tracking money easily **What do you dislike about ServiceTitan?** The cost. There are tons of features to utilize, but we do not have time to learn and implement the ones relevant to us. We really dislike that you have to pay per computer/user and then also pay per tablet. Unfortunately, we are forced into it because of our franchise headquarters. **What problems is ServiceTitan solving and how is that benefiting you?** The reports have cut down on payment confusion. We can easily see who still needs to pay their invoice. **Official Response from Natalie Koch:** > Thanks for taking the time to share your experience with ServiceTitan, Dave. We know how valuable improving a businesses’ efficiency can be—and we’re working on even more tools to help supercharge office operations, too! Thank you for continuing to be our industry partner. ### 45. User friendly **Rating:** 4.0/5.0 stars **Reviewed by:** Anya G. | CSR Team Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** November 12, 2019 **What do you like best about ServiceTitan?** I like that almost everything is in one place.And that navigation is very easy to learn **What do you dislike about ServiceTitan?** Sometimes it runs slow. And you cant see all the outbound calls you have made in the dashboard **What problems is ServiceTitan solving and how is that benefiting you?** Booking c& check appointments by recurring events is been very helpful for sort which clients still need service. ### 46. Simply The Best: ServiceTitan knows the Trades, Listens to Clients & Keeps Getting Better **Rating:** 5.0/5.0 stars **Reviewed by:** Maria H. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 05, 2021 **What do you like best about ServiceTitan?** The most helpful aspect of ServiceTitan is the All-In-One experience that makes working and managing the business as seamless as can be. **What do you dislike about ServiceTitan?** I dislike the times when new products or features are released and are marketed to be fantastic in theory, but in reality, there are still kinks to be worked out as they are initially deployed. I feel pumped up by the marketing and concept of new features, but then find that there is still a learning curve on the backend and feel like I am paying to be a guinea pig. I disliked it before, but I have come to expect that with new technology, this is normal and have adjusted my expectations. **What problems is ServiceTitan solving and how is that benefiting you?** Communications between tech and office, as well as record keeping on customer accounts have improved. No more invoices/billing falling through the cracks, or jobs getting forgotten. ### 47. SO much to explore in this software! **Rating:** 4.0/5.0 stars **Reviewed by:** Tami L. | O, Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2021 **What do you like best about ServiceTitan?** So many resources and a plethora of opportunities to dig into such a huge software program. **What do you dislike about ServiceTitan?** The Inventory and AP module should be simpler to access and implement. **Recommendations to others considering ServiceTitan:** It is very robust software with a vast network. I recommend that you set the expectation that this will be a lot of work, but worth it by reaching out to the HUGE network of support. **What problems is ServiceTitan solving and how is that benefiting you?** KPI, what gets measured gets done. ### 48. Great program to help with scheduling jobs **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 11, 2021 **What do you like best about ServiceTitan?** I like that it keeps up with scheduling and you are able to send messages to your technician,and customers, you can edit invoices, do refunds, it keeps your sales reports, call logs, gives the option to followup with customers. **What do you dislike about ServiceTitan?** Honestly there's nothing not to like. If you have a business there's absolutely nothing you can't do in this program. **Recommendations to others considering ServiceTitan:** If you have a business that requires you to book jobs, you have drivers, need to invoice or send receipts, a way to communicate with your driver's and customers within the program, you will not go wrong buy getting setup with Service Titan! **What problems is ServiceTitan solving and how is that benefiting you?** Learning experience. There's always something to learn you can do with this program that you didn't know you could do. Like with scheduling a job you can make a customized window of arrival. You can communicate with your driver's and customers within the system. You send your invoices to the customers through the system to their email. So much you can do. By far the best program for a business that has drivers going out to service customers. **Official Response from Natalie Koch:** > We love hearing feedback like this at ServiceTitan—thank you! When we set out to provide contractors and their teams the kind of technology that would improve their businesses, this is exactly the kind of story we’d hope to hear. Thanks for choosing ServiceTitan and sharing your experience with us. ### 49. The Service Titan Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Utilities | Mid-Market (51-1000 emp.) **Reviewed Date:** January 07, 2021 **What do you like best about ServiceTitan?** What do I like best about Service Titan? I like the overall use and how intuitive Service Titan is. They have a lot of tools to make life easy in this industry. They really have thought a lot about day to day procedures. My workflow is seamless. The updates are always A+ and not too frequent to be annoying. Their customer service is great and always helps me solve my issue without a doubt. I would recommend Service Titan. **What do you dislike about ServiceTitan?** There is nothing I really dislike at all. Nothing but good things to say. **What problems is ServiceTitan solving and how is that benefiting you?** Customer Service, Dispatching, Accounting, and Management. Across the board! ### 50. ServiceTitan has fully transformed our business and our team! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** August 12, 2021 **What do you like best about ServiceTitan?** The capabilities of our team being able to work individually but as a whole. Seeing live numbers, and motivating with them. There is so much to say and not enough space to type it! **What do you dislike about ServiceTitan?** The only thing I would say is having to pay for some features. **What problems is ServiceTitan solving and how is that benefiting you?** Follow throughs and follow-ups. With everything available at the tip of your fingers, this has transformed how we work as a company. Keeping up with the technology these days has added a bonus not only to us but to our customers as well ## ServiceTitan Discussions - [Does ServiceTitan integrate with QuickBooks?](https://www.g2.com/discussions/does-servicetitan-integrate-with-quickbooks) - 1 comment, 2 upvotes - [What is ServiceTitan used for?](https://www.g2.com/discussions/what-is-servicetitan-used-for) - 1 comment, 1 upvote - [What is Titan software?](https://www.g2.com/discussions/what-is-titan-software) - 1 comment, 1 upvote - [A way to make estimates in the office without first attaching them to an appointment?](https://www.g2.com/discussions/a-way-to-make-estimates-in-the-office-without-first-attaching-them-to-an-appointment) - 1 comment, 1 upvote - [Is it easy to migrate to ServiceTitan?](https://www.g2.com/discussions/is-it-easy-to-migrate-to-servicetitan) - 4 comments, 1 upvote - [View ServiceTitan pricing details and edition comparison](https://www.g2.com/products/servicetitan/reviews?login_required=true&page=6§ion=pricing&secure%5Bexpires_at%5D=2026-08-12+11%3A22%3A01+-0500&secure%5Bsession_id%5D=e8215640-fa5a-4b9d-a67c-064a2e67cd44&secure%5Btoken%5D=d5cab851875e2e0761514bdc0cfce7879bbaa3ac58e5561a166d2e06306ddf0f&format=llm_user) ## ServiceTitan Integrations - [Airship](https://www.g2.com/products/airship/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [Intuit Enterprise Suite](https://www.g2.com/products/intuit-intuit-enterprise-suite/reviews) - [Intuit QuickBooks](https://www.g2.com/products/intuit-quickbooks/reviews) - [OnCall Air](https://www.g2.com/products/oncall-air/reviews) - [pulseM](https://www.g2.com/products/pulsem/reviews) - [QuickBooks Desktop Enterprise](https://www.g2.com/products/quickbooks-desktop-enterprise/reviews) - [QuickBooks Desktop Pro](https://www.g2.com/products/quickbooks-desktop-pro/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - [Rilla](https://www.g2.com/products/rilla/reviews) - [Sage Intacct](https://www.g2.com/products/sage-intacct/reviews) - [SendPulse](https://www.g2.com/products/sendpulse/reviews) - [ZyraTalk](https://www.g2.com/products/zyratalk/reviews) ## ServiceTitan Features **Additional Functionality** - Time & Expense Tracking - Technician Management - Billing & Invoicing - Third-Party Integrations - Scheduling - Quotes/Estimates - Job Costing - Job Tracking - Workflow Management - Timesheet Management - Document Storage - Generative AI - Location Tracking - Communication Management - Work Order Management - Service History - Calendar Management - Activity Dashboard - IoT Device Management - Customer Portal - Mobile Access - Electronic Signature - Real-Time Notifications - Routing - Equipment Tracking - Electronic Payments - Predictive Analytics - Dispatch Management - Maintenance Scheduling - Data Import/Export - Accounting - Reporting & Statistics - API - Reminders - AI Copilot - Customizable Forms - Customer Database - Inventory Management - Accounting Integration - Cost Database - Commercial/Industrial - Job Management - Customizable Branding - Labor Rates - Real-Time Data - CAD Tools - Reporting/Analytics - Customizable Templates - Search/Filter - Visual Assemblies - Bid Management - Takeoff - Customizable Reports - Cost Estimating - For HVAC Companies - Collaboration Tools - Alerts/Notifications **Activity Tracking** - Activity Tracking **API** - API **Calendar Management** - Calendar Management **Reporting & Statistics** - Reporting & Statistics **AI Copilot** - AI Copilot **Third-Party Integrations** - Third-Party Integrations **Workflow Management** - Workflow Management **Customer Database** - Customer Database **Customizable Reports** - Customizable Reports **Job Tracking** - Job Tracking **Inventory Management** - Inventory Management **CRM** - CRM **Electronic Payments** - Electronic Payments **Customizable Templates** - Customizable Templates **Activity Dashboard** - Activity Dashboard **Electronic Signature** - Electronic Signature **Scheduling** - Scheduling **Alerts/Notifications** - Alerts/Notifications **Reminders** - Reminders **Drag & Drop** - Drag & Drop **Mobile Access** - Mobile Access **Generative AI** - Generative AI **Customer History** - Customer History **Real-Time Reporting** - Real-Time Reporting **Employee Management** - Employee Management **Client Portal** - Client Portal **SMS Messaging** - SMS Messaging **Quotes/Estimates** - Quotes/Estimates **Billing & Invoicing** - Billing & Invoicing **Work Order Management** - Work Order Management **Email Management** - Email Management **Fleet Management** - Fleet Management **Multi-Location** - Multi-Location **Dispatch Management** - Dispatch Management **Accounting Integration** - Accounting Integration **Job Management** - Job Management **Technician Management** - Technician Management **GPS** - GPS **Job Scheduling** - Job Scheduling **Property Layouts** - Property Layouts **Mobile Signature Capture** - Mobile Signature Capture **Pest Activity Tracking** - Pest Activity Tracking **Pesticide Usage Tracking** - Pesticide Usage Tracking **Routing** - Routing **For Pest Control Companies** - For Pest Control Companies **Generative AI** - AI Text Summarization - AI Image-to-Text - Generative AI **Before the Job** - Calendar - Dispatch - Roles - Booking **On the Job** - Location - Employee Communication - Behavior Monitoring - Client Notifications - Field Sales - Alerts/Notifications - Real-Time Notifications - Customizable Fields - Multi-Location - Payment Collection in the Field **After the Job** - Reports - Analytics - Billing & Invoicing - CRM Integrations - Accounting Integration - QuickBooks Integration - Third-Party Integrations - Customizable Reports **Agentic AI - Field Service Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Additional Functionality** - Work Order Management - Checklists - Maintenance Scheduling - Parts Management - Service History - Residential Properties - Vendor Management - Customizable Forms - Purchase Order Management - Mobile Access - Dispatch Management - Task Scheduling - Calendar Management - Asset Tracking - Technician Management - Status Tracking - API - Document Management - Job Management - Preventive Maintenance - AI Copilot - Real-Time Reporting - Commercial Properties - Real-Time Data - Historical Reporting - Contract/License Management - Customer Database - Barcode/Ticket Scanning - Activity Dashboard - Facility Scheduling - Workflow Management - Inspection Management - Inventory Management - Predictive Maintenance - Routing - Forms Management - Chatbot - Documentation Management - File Storage - Electronic Signature - Self Service Portal - Service Level Agreement (SLA) Management - Personalization and Recommendation - Resource Allocation - GPS - Reporting & Statistics - Drag & Drop - Quotes/Estimates - Scheduling - CRM - Online Time Clock - Workforce Management - Activity Tracking - Contact Database - Productivity Analysis - Prioritization - Customizable Branding - Price and Cost Calculations - Performance Management - Equipment Tracking - Data Capture and Transfer - Time Tracking - Data Synchronization - Secure Data Storage - Location Tracking - Route Optimization - Offline Access - Real-Time Updates - Collaboration Tools - Chat/Messaging - Knowledge Management - Electronic Payments - Customer History - Inventory Control - Performance Metrics - Project Management - Client Portal - Driver ETA - Job Tracking - Automated Scheduling - Customer Management - Reminders - Work Order Creation - Equipment Maintenance - Data Import/Export - Search/Filter - Recurring Appointments - Contractor Management - Access Controls/Permissions - Workflow Automation ## Top ServiceTitan Alternatives - [Jobber](https://www.g2.com/products/jobber/reviews) - 4.6/5.0 (516 reviews) - [Simpro](https://www.g2.com/products/simpro/reviews) - 4.2/5.0 (443 reviews) - [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) - 4.7/5.0 (370 reviews)