![Kristen J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kristen J.")
KJ

Kristen J.

Office Manager

Mid-Market (51-1000 emp.)

4/3/2024

"A powerful cloud-based software for the trades"

5/5

What do you like best about ServiceTitan?

Love the KPI tracking, reporting, dashboards and invoicing within the software. I greatly appreciate that we can export our invoices and payments into QuickBooks for daily/monthly reconcilliation. Great online community of users willing to help each other and some great training programs, Ember and Sparks. Review collected by and hosted on G2.com.

What do you dislike about ServiceTitan?

There is a learning curve. I compare it to Microsoft Excel; based on how much you know and how much you are willing to train on the software to use it right it can be your best friend or your worst enemy. Note: I love both Excel and ServiceTitan (LOL). For a power user the support team isn't always the most helpful on indepth answers, but they have a great online community you can ask for help. Review collected by and hosted on G2.com.

What problems is ServiceTitan solving and how is that benefiting you?

Seamless KPI tracking within the software so it doesn't have to be done outside the software in spreadsheets; saving our managers time each day. Simple tracking of invoicing and payment collections for staff which leads to less uncollected A/R. History available for technicians while onsite for previous work completed at a location; empowers technicians to have more knowledge on location situation and make better recommendations to client based on prior work completed. Digital forms that can be completed by technicians or Sales that can then be accessed and shared with others on the team completing work later on; leaving a digital tracking trail and better communication. Review collected by and hosted on G2.com.

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Response from Emily Smith of ServiceTitan

[Editedit](https://www.g2.com/survey_responses/servicetitan-review-9504969/official_response/edit)

Thank you so much for the review, Kristen! It is great to hear you are happy with your ServiceTitan experience and with the ST Community!

We appreciate the feedback regarding support and will share that internally. Thank you for choosing us as your software partner.

Rating Updated (4/4/2025)
Validated ReviewerIncentivizedSource: G2 invite on behalf of seller

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4.4 out of 5 · Verified reviews from real users

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