ServiceTitan Reviews & Product Details

My favorite thing about Service Titan is it is a living, changing product that changes based on the feedback from users. I have used this software since 2015 and it has grown as we have grown. The integrations with other products have been beneficial and I'm more likely to purchase a new product or service if it integrates with service Titan. Review collected by and hosted on G2.com.

Service Titan Marketing has a new reputation management piece and I was disappointed that it doesn't do all of the things that I expected like integrate my webchat bot and Facebook messaging like Podium. Sometimes chat support is slow Sometimes I think that there is so much that is now available that it's overwhelming and it prevents our team from fully grasping a piece before we try to use another or before it changes again. I wish my Titan Score wouldn't be affected by me not using additional paid services, but supposedly there is something new that is fixing that. Review collected by and hosted on G2.com.

ServiceTitan has helped me build a better business. As a complete solution for tracking the information needed to run a modern business Servicetitan help us tie together the field, office, marketing, and inventory.I like that it continues to help me grow my business. Review collected by and hosted on G2.com.

The anticipation for the new features that come out with each monthly release. Every month new things come online to make my business run better and I get impaicaint waiting for the next thing to make my business better. Review collected by and hosted on G2.com.

I like that the dispatch board tells me so much at a glance. I don't have to make phone calls to find out where the technicians are. I don't have to ask another CSR what appointment slots are available to book. I can tell a customer that the technician is in route without calling that technician or putting the customer on hold. Review collected by and hosted on G2.com.

Some of the reports do not pull the information my boss is looking for. So many of the reports do pull what is needed, but some information he is looking for has to be researched. Review collected by and hosted on G2.com.

One of the best things about ServiceTitan is the community that is on Facebook that allows you ask questions to other contractors that are using the software. Some times it is better to ask someone using it daily, then asking the people that have to learn the software from a technical standpoint instead of an operations standpoint. I also love that they are constantly updating features and building new features, even though this can be a blessing and a curse. Review collected by and hosted on G2.com.

I dislike the glitches that happen constantly. Or the promises that are made about certain features that will come out, but they never come out. I don't like empty promises. Review collected by and hosted on G2.com.

The thing I like the best about Service Titan is the immediacy of data. Everything is always out your fingertips. Plus, reports can be customized to create almost infinite ways that you can track business and team member performance. Having this reporting helps us to better identify areas of growth or concern. Being able to do this really helps to keep the company growing. Review collected by and hosted on G2.com.

Sometimes invoicing can be complicated. When working with more complex invoices and refunds, the system can get a little clunky. This is especially true with refunds when using the payments module. Without the module, negative payments can be entered to help with refunds. With the module, adjustment invoices need to be made each time. Ultimately, the benefits of the module does out way the difficulties. Review collected by and hosted on G2.com.

Service Titan sets the bar high for field service management software. I love how customer oriented the product looks and feels. It's been a force multiplier for our small service company. Pictures/notes and customer management has been a breeze and learning the software has been a very quick curve. This is coming from a company that came from paper. There is a strong Service Titan community which makes the product even more valuable for sharing best practices and commiserating all things industry related. Review collected by and hosted on G2.com.

Integrating the software into our accounting workflow has been difficult. Review collected by and hosted on G2.com.

Dispatching. It simplifies the whole scheduling and dispatching process. The ability to have all the real time numbers needed to keep our fingers on the pulse of the business. Not only from day to day, but also month to month and year to year. Can track any KPI needed to run a successful business. We use it for our phones, scheduling, dispatching, invoicing, follow ups, and all the aspects before and after any call. I also love that we can track every customer and see all prior jobs and estimates. Very easy and simple to track customers and be paperless. Review collected by and hosted on G2.com.

It's very vast, and understanding how to use Service Titan to its fullest can be overwhelming. If there were easier tutorials to access from the different pages. Also I don't like the newer Tech (m) report. I still go back to the older version in Legacy reports. Creating some of the newer reports is not on a level where most trades people turned office staff can understand. Updating or changing the price book can be a daunting task and time consuming process. We are in that process now and it feels like a steep hill to climb, but I understand the complexity. Review collected by and hosted on G2.com.

Streamline processes, efficiency, innovative, consistent reporting. Review collected by and hosted on G2.com.

Its hard to find software that doesn't have any flaws. ServiceTitan makes it easy for us to express changes needed or provide ideas for future development and they are quick to fix bugs within the software. They are constantly working to make the software better, sometimes new features seem to be released too soon or not fully useful, as time goes on the new features get even better enhanced. Review collected by and hosted on G2.com.

Able to work from anywhere, consistency between mobile and office users. Integrated with phone system and you can see the full process of phone call to invoice easily. Review collected by and hosted on G2.com.

Some of the reports can be cumbersome or requires some creative thinking in order to get what you want out of the report but all the data you need is there. Sometimes it seems they want to get new features out before enhancing current features to make them even better. ServiceTitan is very open to ideas and feedback but can take some time for results. Review collected by and hosted on G2.com.

This is a tough one...I'll take this one back down to the basics...It's the abundance of small things that add up to a product that is irreplaceable. We love the GPS auto arrival for the service tech when they arrive on site. The job costing is 100% automated and accurate since we have each tech's loaded labor rate added to the system. Review collected by and hosted on G2.com.

I dislike the fact that I have to add a person to the system in order to call them back. I dislike the number of abandoned calls. I dislike that the mobile and office side is so different that I struggle to communicate with the techs in the field if they are having any issues adding something to the job or invoice.

Wish we could see more information from the Outbounder/follow-up person.

Sold-by report for office staff (outbounders) is missing...we can only track by service tech or marketing, so we created a marketing campaign for the outbounders. Review collected by and hosted on G2.com.

Nothing falls through the cracks anymore with all of the tools and features Service Titan offers. Everything from dispatch to notes and pictures and the ability to film videos right inside. The forms feature is one of the best developed things this software has to offer. The most amazing part about service titan too is the community that comes with it, I have learned so much from the Facebook group community and the other users within that community. We start every new hire off within the academy, and not many softwares come with the robust academy and the knowledge base. If there is every anything that I or my employees need to know there is always an answer that can be found. Review collected by and hosted on G2.com.

Honestly there isn’t anything I don’t like within this software. There are things that can be improved- as with any software- but this company listens to all of its users and relies on valuable feedback to make more improvements. Review collected by and hosted on G2.com.

Commercial Features, Support Response Time, Quality of Support Team, Pricebook Features, Customer Specific Pricing, Custom Forms with E-signature capabilities, Photos in Videos attached directly into forms, A/R Management, Custom Fields, Capacity Planning, Dispatching, Billing, Account Management, Multi-Day Job Features, Projects, and all the training resources available to us. Not to mention the best community of our ServiceTitan users that I have never witnessed with any other software. Review collected by and hosted on G2.com.

I would like more commercial features in the future. A couple of examples would be a section for tracking subcontractors and also a way to track which employees have tools and equipment (ie: ProPress, Sewer Camera, etc...) Review collected by and hosted on G2.com.

ServiceTitan is not only just ahead of the competition in the development of it's software, they have created a culture of their clients that have come together on many platforms that consistently show up for each other to help in the software best uses but also in business best practices. Review collected by and hosted on G2.com.

I have hope that further business needs will be continued to be developed and included in the integration, allowing a "one stop shop". Review collected by and hosted on G2.com.

From the beginning there has been a team of specialist assigned to our company. Every question or concern was addressed with patience and knowledge. We never felt alone through the our transition to ServiceTitan. The support staff is amazing . We have Customer Service Representatives and Dispatchers working from home and with ServiceTitan everyone stays connected and up to date on customer and field staff needs . Review collected by and hosted on G2.com.

We us GPS devices on our fleet and cannot use the Native GPS option in ServiceTitan at the same time. It would be a help to be able to see the technicians on the integrated map. Review collected by and hosted on G2.com.

The ease of use for both office staff and technicians in the field. The app is user friendly, and allows our techs to communicate with our office staff without tying them up on the phone. The ease of tracking projects, especially when both a customer is using both our Electrical and Plumbing companies. The dispatch screen is helpful to see exactly where guys are currently, or where they were on any given day. Especially if bills from suppliers come in, and they don't have anything but an address as a reference. We can look back on that date to confirm that the tech was at the address listed to confirm the cost belongs to the correct job. Review collected by and hosted on G2.com.

We have 2 different entities on Service Titan, and sometimes credit card payments feed to the wrong checking account - but it is few and far between. Typically happens when the customer has already used one of our companies in the past before we made the switch to ST. But Service Titan's customer service are always available to help correct any issues that may arise. Review collected by and hosted on G2.com.

I like how receptive the employees are to suggestions and willing to change the software to our needs. If they receive enough feedback on a new service or tweak they will put Research & Development $ towards making it happen. It seems as though they truly care about making their product the absolute best in the marketplace. When you speak with most of the employees it feels like they actually care and I believe that comes from the top. Vahe is a great leader and I'm sure it helps that his background was in the trades so he knows how important this stuff is to contractors. Review collected by and hosted on G2.com.

I dislike the accounting integration on the back end. It's clunky and doesn't easily transfer information from ST to QB. It's gotten better but still has a ways to go. The amount of lining up that needs to be done between ST and QB in order to transfer information over as well as some of the job costing issues on the front end. For example, I feel returns are not fully fleshed out. They do not factor into job costing even if they are attached to a job, if they don't have a corresponding PO. However you can't attach the corresponding PO unless it's completed. Review collected by and hosted on G2.com.

I love how easy it is to learn and use! They have great training in the Academy and it saves time training our staff! We also love that they value us as customers and really want our feedback and try to make our requests happen!

I also love how from a Franchise perspective you have the Partner Portal, for support it is great to be able to access all of our locations so we know what they need help on and how they are doing overall! Review collected by and hosted on G2.com.

We love how much they are updating the product, just wish the some of the updates were optional or we had the ability to customize things to fit our business more. Updates don't always get released when expected, and they don't update the knowledge base or the academy right away for some updates. With a large staff and many locations we try to rely on those features to help us train our teams and locations.

We also wish that their product team was a bit more accessible. When you are having issues they really try to keep you to your Customer Service Rep, which I get. But they aren't always equipped to help. Review collected by and hosted on G2.com.

I like the ability of being able to track my technicians while there are out in the filed without having to bother them. Service titan is making some exciting changes that will give us better access in scheduling which will make the dispatching position much easier, especially for multi day jobs which at this time we were having to schedule by the day which created a nightmare for the billing. When you do need customer service and are able to get ahold of a representative, they will generally walk you though it, and help you understand better. Review collected by and hosted on G2.com.

Sometimes simple things turn in to a complicated project, when it should be simple. They have great customer service, however sometimes you have to jump though hoops in order to get in touch with a representative. They don't have a billing department that is accessed via telephone, so when you are trying to get an issue resolved, it can be frustrating to have to wait for an email response. Review collected by and hosted on G2.com.

I love that Service Titan makes it easy for our technicians to look professional when sharing estimates with customers. Service Titan not only helps them be confident about the options they are offering but ensures we have signatures verifying the customer has agreed to the work we perform. Review collected by and hosted on G2.com.

My biggest frustration with Service Titan is the many 'bugs' that we find in the system on the office side. We reach out and ask for help t correct them and it will take days, if not months, for ST to admit it is a bug, and they have finally marked it and escalated the issue. Review collected by and hosted on G2.com.

The most helpful aspect of ServiceTitan is the All-In-One experience that makes working and managing the business as seamless as can be. Review collected by and hosted on G2.com.

I dislike the times when new products or features are released and are marketed to be fantastic in theory, but in reality, there are still kinks to be worked out as they are initially deployed. I feel pumped up by the marketing and concept of new features, but then find that there is still a learning curve on the backend and feel like I am paying to be a guinea pig. I disliked it before, but I have come to expect that with new technology, this is normal and have adjusted my expectations. Review collected by and hosted on G2.com.

I like that it keeps up with scheduling and you are able to send messages to your technician,and customers, you can edit invoices, do refunds, it keeps your sales reports, call logs, gives the option to followup with customers. Review collected by and hosted on G2.com.

Honestly there's nothing not to like. If you have a business there's absolutely nothing you can't do in this program. Review collected by and hosted on G2.com.

I love Reports. Our ability to dive into the data, filter and sort it, to get the key piece of information is like nothing we've had in the past. Review collected by and hosted on G2.com.

There are always a few things you would like to see differently. There are some limitations in what it will allow an office user to do vs a field user. The Payroll Module needs work too. Review collected by and hosted on G2.com.