![Verified User in Construction](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Construction")
AC

Verified User in Construction

Mid-Market (51-1000 emp.)

10/20/2025

"Comprehensive and Reliable, Though Sometimes Rigid for Unique Needs"

4/5

What do you like best about ServiceTitan?

I appreciate having an all-in-one platform for my company, as it covers everything from inventory and scheduling to calls, our customer database, and all the details in between. Being a 24/7 business, we benefit from unlimited access to a secure system that has proven to be reliable and consistently available. The customer service team is extremely helpful, and the implementation team stands out for their thorough and methodical approach. Even though onboarding is a significant undertaking, they work hard to make the process as seamless as possible and are always ready to help with any issues or to explain the reasoning and processes behind things. Additionally, the integration with our payment system, phone system, and accounting software has been incredibly beneficial. Review collected by and hosted on G2.com.

What do you dislike about ServiceTitan?

At times, it can feel excessively rigid, as there is little flexibility with certain features. Since not all companies that use it operate in a cookie-cutter fashion, we've often found ourselves needing to devise workarounds to outsmart the system. Review collected by and hosted on G2.com.

What problems is ServiceTitan solving and how is that benefiting you?

This is a comprehensive solution that covers many aspects of our plumbing service business from start to finish. It begins with the phone system and database, and offers an intuitive interface for both our CSRs and dispatchers. I appreciate being able to manage our inventory in a single, reliable system with impressive accuracy. The platform also allows us to handle timesheets and payroll efficiently, utilizing the GPS features on our field technicians' tablets. Additionally, it helps us manage our accounts payable and receivable workload through automated exports to our accounting software. Review collected by and hosted on G2.com.

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Response from Emily Smith of ServiceTitan

[Editedit](https://www.g2.com/survey_responses/servicetitan-review-11838661/official_response/edit)

Thanks so much for the detailed feedback. We’re happy to hear ServiceTitan’s all-in-one platform, reliability, and integrations are supporting your around-the-clock operations and making day-to-day work easier for your team. We also appreciate you sharing your perspective on flexibility, and we’re grateful you took the time to be candid about your experience.

Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller

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4.4 out of 5 · Verified reviews from real users

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