Abhishek Y.
AY
Abhishek Y.
Quality and Performance
Enterprise (> 1000 emp.)
"Exploring Microsoft PowerApp with ITSM"
4.5/5
What do you like best about ServiceTeam ITSM?

The ease of Microsoft PowerApp and dynamic is being used with ease to make it a platform of wider use and ease of use enhanced Review collected by and hosted on G2.com.

What do you dislike about ServiceTeam ITSM?

Something which I think is a concern is a too many clicks for short simple task It can be done easy It's good to give to many options but sometimes it too many Review collected by and hosted on G2.com.

Response from Jill Moore of ServiceTeam ITSM
Edit edit

Thank you Abhishek for reviewing our ServiceTeam ITSM Power App. Your comments will be sent to the product team for review.

Verified User in Computer Software
UC
Verified User in Computer Software
Enterprise (> 1000 emp.)
"Good"
3/5
What do you like best about ServiceTeam ITSM?

incident management is the best thing about it Review collected by and hosted on G2.com.

What do you dislike about ServiceTeam ITSM?

The ui isnt all that great to be honest about it Review collected by and hosted on G2.com.

Response from Jill Moore of ServiceTeam ITSM
Edit edit

Thank you for your feedback. We'll forward your feedback regarding incident management and the UI to our product team.

BF
Bjoern F.
Small-Business (50 or fewer emp.)
"Very good tool with many optio"
4/5
What do you like best about ServiceTeam ITSM?

As it is based on the Powerplatform, individual customisations are possible

Many possibilities to implement your own topics in the tool.

Very good support from the tool manufacturer

Regular new additions to the functions Review collected by and hosted on G2.com.

What do you dislike about ServiceTeam ITSM?

Translations in some languages could be improved Review collected by and hosted on G2.com.

Response from Jill Moore of ServiceTeam ITSM
Edit edit

Thank you Bjoern for your feedback. We really appreciate it. Your comments concerning translations and centralized tools will be forwarded onto our product team for review.

Verified User in Banking
AB
Verified User in Banking
Mid-Market (51-1000 emp.)
"ServiceTeam in Banking Industry"
0.5/5
What do you like best about ServiceTeam ITSM?

Honesltly, we didn't have a great experience with the product and it hasn't suited our needs. In theory we liked the idea that we would be able to deeply integrate with our environment, specifically our Microsoft products but that hasn't really provided any huge benefit. Review collected by and hosted on G2.com.

What do you dislike about ServiceTeam ITSM?

Its very slow and clunky. Too many clicks for simple tasks. Looking at notes and user replies to a ticket used to be seamless in our old ticketing system. Now, basic tasks like these take mins and several clicks before you get to the information you need. We didn't like that it wasn't easy to create our own workflows. Too many tabs and buttons to look through. Review collected by and hosted on G2.com.

Response from Jill Moore of ServiceTeam ITSM
Edit edit

Thank you for your feedback. We appreciate it and take all our customers feedback very seriously. We’re sorry that your experience hasn’t matched expectations of our product, and we’re gutted that we didn’t hit the mark with you. We take pride in our customers having a great experience and would like to address it with you, and work with you to improve your experience. For example, the ServiceTeam Productivity Panes capability is meant to surface all relevant information in a single pane, so agents have all needed information at their fingertips, saving clicks and time. So, if this isn’t working for you, we’d like to investigate it further. The same goes with the issues of setting up workflows. At its core, ServiceTeam is a low-code application—built on the back of Microsoft Power Apps, and we take pride in delivering a product that empowers Microsoft-centric customers, so we would appreciate the opportunity to review this with you. We have resources to help you. Please reach out to our Customer Success Manager or your account representative, so we can discuss with you how to make ServiceTeam work better for you.

Verified User in Government Administration
CG
Verified User in Government Administration
Small-Business (50 or fewer emp.)
"Very intuitive and effective tool."
5/5
What do you like best about ServiceTeam ITSM?

UI and UX are very good. I found the tool out of the box to be very good. Review collected by and hosted on G2.com.

What do you dislike about ServiceTeam ITSM?

Very little. I have found the tool very effective. Review collected by and hosted on G2.com.

Response from Jill Moore of ServiceTeam ITSM
Edit edit

Thank you for taking the time to review ServiceTeam ITSM. We appreciate the positive feedback. Your comments will be forwarded to our product team.

Verified User in Information Technology and Services
UI
Verified User in Information Technology and Services
Mid-Market (51-1000 emp.)
"Daily user of ServiceTeam"
4/5
What do you like best about ServiceTeam ITSM?

I have been using ServiceTeam for nearly a year now on a daily basis. The interface is simple and easy to use and the web based UI is well integrated with the the Microsoft enviornment Review collected by and hosted on G2.com.

What do you dislike about ServiceTeam ITSM?

Accessing notes could be easier and more streamlined Review collected by and hosted on G2.com.

Response from Jill Moore of ServiceTeam ITSM
Edit edit

Thank you so much for sharing your experience with us. We review all feedback with our product team, and we appreciate you letting us know about your experience with ServiceTeam ITSM, specifically with the UI, accessing notes and ticketing.

Shobha R.
SR
Shobha R.
IT Analyst
Mid-Market (51-1000 emp.)
"Service now for Incident management"
4.5/5
What do you like best about ServiceTeam ITSM?

Service, Incident and change management. Knowledge document s can be referred to ease the process Review collected by and hosted on G2.com.

What do you dislike about ServiceTeam ITSM?

No specific things to dislike. It's an organised process tool to track all the requests, incidents, changes, problems Review collected by and hosted on G2.com.

Verified User in Internet
UI
Verified User in Internet
Small-Business (50 or fewer emp.)
"Provance ITSM tool is super lite and friendy"
4/5
What do you like best about ServiceTeam ITSM?

UI and ease of access is something I like the most Review collected by and hosted on G2.com.

What do you dislike about ServiceTeam ITSM?

It's integration with acMDB is not that accurate Review collected by and hosted on G2.com.