[ Service... Reviews ](https://www.g2.com/products/serviceskills/reviews) [ Service... Reviews ](https://www.g2.com/products/serviceskills/reviews) # ServiceSkills Features ##### ## Course Authoring (1) Assessments & Quizzes Designs and administrates tests and quizzes. Show More ##### ## Course Delivery (3) Learning Paths Creates sequences of classes which must be taken in a specific order. Communication & Notifications Provides functionality to communicate and send notifications to users. Assignment Scheduling Enables users to plan assignments and dispense them automatically. Show More ##### ## Course Management (3) Varied User Types Limits user access to certain functionality and courses. Certifications Provides custom certifications to distribute after course completion. Industry Compliance Provides training solutions that are compliant with industry regulations such as manufacturing, government, law enforcement, healthcare, and more. Show More ##### ## Interface (2) White Labeling Customizes LMS experience with custom branding, personalized URL, and more. Multilingual Provides multiple language choices. Show More ##### ## Training & eLearning (6) Assessments and Practice Provides quizzes, testing, and software simulations to reinforce and measure effectiveness of materials. Content Delivery and Tracking Includes self-led, instructor-led, web-based collaboration, and tracking of completion for compliance. Customer Training Training courses can be offered outside organization to customers and partners. Can include e-commerce functionality for customers to purchase training courses. Manager Portals Allows managers to see progress of team members. Content Storage and Management Provides functionality to store, organize, and search all training content. Content Libraries Provides pre-created content (Courseware) on standard topics that can be used as part of a curriculum. Show More ##### ## Courses (6) Personalized recommendations Generates personalized course recommendations or suggested learning paths based on pre-assessment results. High-quality content Offers lessons with interactive, high-quality content. Video content Includes relevant video content in lessons. Projects Contains projects based on real-world scenarios that allow learners to practice their skills. In-course assessments Provides in-course assessments to assess learners’ mastery of the material. Certification practice tests Includes practice tests to help learners prepare for professional certification exams. Show More ##### ## Administration (3) Team-level monitoring Allows administrators to assign courses and monitor activities of teams or subsets of users. Administrative dashboard Gives administrators access to analytics dashboards with data on learners’ usage and proficiency levels. Certificates Awards certificates for completing courses or learning paths. Show More ##### ## Compatibility (1) Mobile compatibility Compatible with mobile devices. 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