ServiceSkills offers a multitude of topics that are relevant to customer service, especially in a call center. Review collected by and hosted on G2.com.

Would like to see new modern topics added on a consistent basis Review collected by and hosted on G2.com.

There is a broad range of training that will have courses for just about anything you are looking for. Our company looks explicitly to train our current staff on soft skills and we are pleased with all the courses ServiceSkills offers in this area. Review collected by and hosted on G2.com.

I have no dislikes about service skills. Review collected by and hosted on G2.com.

I like Serviceskills.com for its easy to understand and utilize skills and for the quality of Customer Service skills it creates to improve our telephone and in person etiquette in our workforce at our company. We use this program to not only train our new hires but also to remind and improve long time employees as well. We've had great success when implementing the skills learned from Serviceskills.com. Review collected by and hosted on G2.com.

I can't say there is anything I dislike about this program. Review collected by and hosted on G2.com.

The resources and tools provided by SS assisted in implementing the program flawlessly. Review collected by and hosted on G2.com.

The only dislike that I have experienced would be the small number of licenses that I can recycle (only 8) Review collected by and hosted on G2.com.

I like how we can assign the courses to our Customer Service Team based on the training we feel they may need. The process for setting up the courses is straightforward and not complicated at all. Review collected by and hosted on G2.com.

I do not have any dislikes about the program. Review collected by and hosted on G2.com.

The training includes short informational videos that really grab your attention. I have one of the best reps, Ronnie Titus. She is always quick to help us improve our training. Review collected by and hosted on G2.com.

I'm not too fond of cartoon videos. I think all other videos are more engaging. At my age, I just don't enjoy cartoons. Review collected by and hosted on G2.com.

The platform was easy to use and provided the content in easy-to-consume "bite-sized" pieces.

The support service was excellent. Fast, professional and effective. Review collected by and hosted on G2.com.

The platform is excellent. I only had some minor layout dislikes. Review collected by and hosted on G2.com.

The straightforward approach to practical challenges one would face in the field. Review collected by and hosted on G2.com.

The video series time-period of developement is outdated, yet the content is still timeless! Review collected by and hosted on G2.com.

Service Skills has excellent quality and content in their eLearnings. The format and style is extremely easy to follow and take in new information. Their quizzes are well-written and the techniques demonstrated in each course are extremely valuable, along with being cross-functional as well.

Not only does Service Skills have very high quality content and videos, but they also provide leader guides to most of their courses, as well as PDFs that contain descriptions and pertinent details regarding each course, i.e. length of time, key highlights of the material, etc. These resources helped me as the corporate trainer determine which courses and/or series of courses would be best for our departments to take throughout the year. For example, Service Skills provided multiple leadership/management series to choose from, and I was able to plan out accordingly which series would be best for our leadership team to increase their skill set. Same for their customer service courses.

The techniques and best practices that are taught in the eLearnings were top-notch, i.e. Five Forbidden Phrases, Essential Telephone Skills, Six Cardinal Rules of Customer Service, Six Steps to Service Recovery, and much more. Service Skills also provides built-in Learning Paths that can be utilized for different job positions, and they allow the capability to customize and create our own Learning Paths too.

Helen Stokes, our Client Success Manager, has been fantastic and always so helpful! She is very knowledgeable and available any time that we had a question or needed assistance, and always so incredibly friendly and easy to work with. It’s been a pleasure having her as a partner in utilizing the Service Skills site. Review collected by and hosted on G2.com.

The only downside that we encountered with Service Skills was running out of new eLearning courses to take. We’ve had a relationship with Service Skills for 3 years, and after our Client Services department consistently taking courses throughout each year (average 1 course/month), we’ve run low on new courses to take. So our only suggestion would be to expand their course library. Review collected by and hosted on G2.com.

All employees exemplify the customer service skills the platform provides training for. They are helpful and proactive, I receive constant touch base and assistance setting up new profiles and courses for my group. Review collected by and hosted on G2.com.

That unfortunately due to understaffing, our Reps have not had the time in their schedules to use this platform consistently. Review collected by and hosted on G2.com.