This is the best Customer Experience Representative onboarding training tool I've used! It allows for both independent computer-based training, as well as leader-lead training complete with user guides, training guides and confirmation of learning.

It is easy to use for the learners and instructors alike. Not to mention the ease of implement and the responsive ongoing customer support. Review collected by and hosted on G2.com.

If I had to choose a downside it would only be that sometimes front-line CX teams experience high turnover and may need additional attrition slots. But even that is a wish list, not a dislike. Review collected by and hosted on G2.com.

The program is easy to use, implementation and integration is simple and content is very relevant to today's business environment. Review collected by and hosted on G2.com.

There is nothing to dislike about this program. Review collected by and hosted on G2.com.

The cources and modules enabled our customer service team to work at their own pace and develope and enforce the valuable skills to be sucessful in our organization and provide our customers with the best possible service. Review collected by and hosted on G2.com.

I just wish we would have used ServiceSkill earlier. Review collected by and hosted on G2.com.

Real life, personable experiences that drive effective communication home is what ties it all in for us as a company. This has been one of the most effective ways to provide customer support. Review collected by and hosted on G2.com.

There are NO dislikes! Any entity with the desire to provide quality customer service needs to look no further. Service Skills is the answer! Review collected by and hosted on G2.com.

A full catalog of training that can be used to customize the offerings for various groups of employees; the admins assigned to manage it will have a portal at their fingertips with enrolled participants and their training records. Amy at ServiceSkills customer support is wonderful to work with and helps you implement your training programs with ease! Nancy is amazing! Our staff loved the humor in the various videos, as well as the wide array of topics and we had them take over 39 different modules. Review collected by and hosted on G2.com.

They don't offer the ability to add their site to an identity management solution / portal for ease of signing into it, although you can port it into an LMS Review collected by and hosted on G2.com.

Service Skills was super easy to administrate, and the short modules made it easy for our employees to fit it into their busy schedules. We found the content very applicable to our business. Our inside sales staff is on the phone with customers all day, and I can hear them using the tips they learned from the lessons. Ronnie was great to work with and checked in with us several times to ensure we were getting all of the benefits from the program. I would definitely recommend this program for any customer service team. Review collected by and hosted on G2.com.

No downside! More content would be great. Review collected by and hosted on G2.com.

From the moment I reached out to inquire with Service Skills until we implemented it within the week the customer support has been fantastic! My team appreciates how user friendly this training is, and how easy it is to work into their regular work day because of the ability to pause training and come back to it. Review collected by and hosted on G2.com.

From an adminstrator perspective, the user interface could be a little more user friendly, as I managed to lock myself out of all training, however ServiceSkills was able to fix that within one simple email. The abilty to pre set training to deploy on a specific date would be the only feature that could make this training platform any better than it currently is. Review collected by and hosted on G2.com.

Service Skills offers a wide array of course topics that is totally relevant to anyone who has to deal with customer interactions and client expectations. The training equips employeess with tools that gives them a "cutting edge" to gain clients and keep them satisfied. The courses are so favored by employees, they are completing assignments before due dates. Rhonda Marsala and Amy Lovett are so easy to work with and have been extremely helpful since Day 1. This training is a no-brainer!! Review collected by and hosted on G2.com.

I have not found a single downside. This is a great training tool! Review collected by and hosted on G2.com.

How engaing the modules were for my team. Each employee had huge impacts from their learnings and saw themselves reflected in some of the videos. Each one shared their main take-aways from each set, shared them with the team (presentation style) and describedx how well these takes-aways were implemented in theri personal level of service. The tema collectively went from a 2.9 surveyh scorre to a 4.8 out of 5. They are enjoying this resource and have really taken their customer sedrvice and team work skills to the next level. Review collected by and hosted on G2.com.

N/A - I can't think of ne reason to find any disadvantage with service skills. Review collected by and hosted on G2.com.

These learning modules are not your normal boring content that we have all seen throughout the years. Our staff are engaged and excitded to see what the next course contains as the content is both relevant and relatable. Review collected by and hosted on G2.com.

Within the groups/teams, it is easy to lose your established list which forces you to recreate. I have done this several times and think I have finally figured out what not to do. Review collected by and hosted on G2.com.