My staff is utilizing every corner of Service Skills and loves ease of use and the over all nature of bite sized training sessions. Review collected by and hosted on G2.com.

I like that it feels like a family run company that we can reach out to for quick answers. That they are constantly at work trying to expand their footprint and training offerings. Review collected by and hosted on G2.com.

We currently have three instructors using Telephone Doctor within ServiceSkills and they all praise the curriculum. Review collected by and hosted on G2.com.

The backend site is a bit clunky, but once all students are set up and permissions are granted, the student experience is fine. Review collected by and hosted on G2.com.

ServiceSkills does a great job of creating content that is not only entertaining to the trainee, but delivers great insight on how to create a better, more effective customer service experience for our clients. Their support team is always there to help. Review collected by and hosted on G2.com.

There is a large amount of content involved, so the UI can get a little confusing at times. By no means a deal breaker. Review collected by and hosted on G2.com.

The endless amount of training options. The staff is also very helpful. Review collected by and hosted on G2.com.

Some courses a quite a bit longer than others. It would be helpful if those were broke down into two courses. My employees can't always spare an hour to complete training at one time. Review collected by and hosted on G2.com.

What I appreciate most about ServiceSkills is the exceptional customer support and the quality of the training videos. Their support team is responsive, knowledgeable, and always ready to assist, making the experience of using the platform seamless. The training videos are concise, engaging, and directly relevant, providing my team with practical tools they can apply immediately. My team has consistently praised the bite-sized format, which makes it easy to absorb key concepts without feeling overwhelming. ServiceSkills has been a valuable resource in enhancing our communication and customer service skills. Review collected by and hosted on G2.com.

While the training content and customer support are excellent, setting up and assigning courses was more complex and time-consuming than I expected. That said, the support team was incredibly helpful and essentially did the heavy lifting for us, making the process much smoother Review collected by and hosted on G2.com.

ServiceSkills provides a ton of quality soft skills e-learning content in one easy-to-use platform. We are a small business so I wear many hats; ServiceSkills allows me to know that I am providing quality training for customer service and internal communication and team-building without having to build out my own content. The admin portal is easy to use and keep track of which employees have completed which training modules, and reporting on that for integration into review metrics is a breeze! If I do have any questions, the team at ServiceSkills has always been responsive and helpful, often getting me answers in a matter of hours. With everyone speaking the same language (of customer service, that is), we have a more collaborative environment and more consistent customer experience. Review collected by and hosted on G2.com.

Some learners find the quizzes to be repetitive. It would be nice if there were more question types than just multiple choice or select all that apply. Review collected by and hosted on G2.com.

ServiceSkills has many great benefits. For my Contact Center team, i love that they can work at their own pace and even pick up where they left off if they run short on training time. The modules are relevant, yet fun and interactive. From the leader perspective there are many tools to utilize to reinforce the lessons. Review collected by and hosted on G2.com.

There is honestly nothing that i dislike. Review collected by and hosted on G2.com.

Communication between the company and you keeping you on task pushing for more training opprotunities. They are hands on and easy to talk to and have their help with course library's and schedules to keep you on moving forward. Ewasy to use courses with good information. Review collected by and hosted on G2.com.

As far as a skills training they are doing a great job and I havent had any issues with the training. Review collected by and hosted on G2.com.

This platform offers a variety of different subjeomatters as well as multiple ways of learning. Review collected by and hosted on G2.com.

Service skills continues to grow and evolve. I can’t think of anything I dislike. Review collected by and hosted on G2.com.

I have been using ServiceSkills with my students for several years, and they always enjoy it. It has prompted great class discussions for us. Review collected by and hosted on G2.com.

Sometimes the videos freeze, making it time-consuming to complete the modules. Review collected by and hosted on G2.com.