Improved reporting, additional flexibility with training and enhanced training methods Review collected by and hosted on G2.com.

There is nothing I can think of at the moment. Review collected by and hosted on G2.com.

Service Skills helped my team build a foundation for Customer Service. It is great for new or inexperienced reps to build their skills and get started in a customer-facing role. Review collected by and hosted on G2.com.

I think a rep can "outgrow" Service Skills once they develop a solid foundational skillset. Review collected by and hosted on G2.com.

I received the following outstanding comments from my employees who participated in ServiceSkills on-line training:

Of all the online training I’ve done for any job I’ve had this training was the easiest to go through while still successfully imparting the knowledge I needed to learn. Even though it felt like I went through the training quickly, the ideas discussed in the video stuck with me and I immediately started seeing situations in which I could deploy skills discussed in the videos.

The videos are light on “fluff” and heavy on content. It’s the best thing a busy employee could ask for when doing any type of training that takes them away from their normal workflow on any given day.

________

I have really enjoyed this and learned more than I thought I would! Especially the Customer Service Training. There were several different tips that I have since picked up. For example, saying ‘Happy to help!” instead of “No problem!”

I think more workplaces should have training similar to these because it’s easy to forget that each customer has a unique experience with you, or that coworkers should treat each other as customers.

________

I thought the courses were very relevant and current. I enjoyed the variety of visuals too – from real life to animation. I learned a lot and they actually got me hyped up about customer service.

The phone training was REALLY good. Probably the best I’ve ever seen. Lots of great tips and techniques to use.

________

The service skills training was a great way to gain helpful tips that I can apply to different forms of communication both in and out of the workplace.

________ Review collected by and hosted on G2.com.

There is really nothing to dislike, the training was very successful for our company. Review collected by and hosted on G2.com.

Every interaction (business or personal) is better when you apply the customer service techniques presented in the Telephone Doctor series! The mods are relevant regardless of your age or experience. They provide a wonderful base of knowledge and allow everyone who takes them to walk away learning something new!! Review collected by and hosted on G2.com.

The new Sales mods (A-Z) are a bit more tedious to work through as opposed to the old sales mods (A-H; I-Q; and R-Z). It would be helpful if there was a way to roll from one to the next without having to go all the way out.

We would also love to see the addition of WAH (Work at Home) mods...those that would prepare the students with pertinent information and insight into the remote world of opportunities! Review collected by and hosted on G2.com.

I loved the different scenarios they provided for each training. Watching how the different scenarios played out made the trainings more valuable and gave a much more understanding of how and why we should provide service a certain way. The trainings also pointed out the "not so obvious" bad habits my team and I had and provided ways on how we can change those habits. Ronnie Titus, our consultant, was very helpful and made things run smoothly. Ronnie was not too pushy but was very consistent in making sure my team and I had all we needed to be successful throughout our experience. She was a great consultant! Review collected by and hosted on G2.com.

There were some courses that had many chapters and it was a lot of information to take in and remember for the training quiz. I would also like if the Administrator had more capability of the account (changing due dates, changing passing grade). Also maybe creating a quick "Get to Know Your Customer Service Style" to better understand the training courses that Review collected by and hosted on G2.com.

Our employees are assigned videos to view on a regular schedule. Employees have the ability to select when they view the assigned videos based on their own work schedule and during non-critical times. The videos are not too long so it doesn't take up a lot of time and employees are not inhibited from viewing them. Very large variety of topics available, and all are easily transferable and relevant for any industry. Service Skills customer service is top notch. Our representative walked us through every element and roll out, facilitating a successful program. Review collected by and hosted on G2.com.

The only downside is the cost. It would be nice if the cost was a little lower. Review collected by and hosted on G2.com.

Our partnership with ServiceSkills has allowed us an opportunity to improve soft skills within our organization and offer better customer experiences! The ability for remote learning has been invaluable during the corona virus pandemic as well. Review collected by and hosted on G2.com.

There is really nothing to dislike! We can't wait to see new offerings as soon as they are available. The ServiceSkills team has been very supportive in any needs that we may have! Review collected by and hosted on G2.com.

The personalized service to help with our training program was priceless. Review collected by and hosted on G2.com.

I didn't dislike anything about the program. Review collected by and hosted on G2.com.

The e-Learning courses from Service Skills are top notch. I manage a Contact Center and have used the videos as part of training curriculum. I also have my team utilize the videos for coaching and continuing education. I really enjoy the fact that new content/series are added intermittently. It keeps the information fresh and relevant. Review collected by and hosted on G2.com.

I do not have any dislikes about the program. Review collected by and hosted on G2.com.

The videos are very relevant to the topic and support the lesson being taught. Review collected by and hosted on G2.com.

There is nothing to dislike, other than maybe more of them! Review collected by and hosted on G2.com.