ServiceSkills Reviews & Product Details

Service Skills has excellent quality and content in their eLearnings. The format and style is extremely easy to follow and take in new information. Their quizzes are well-written and the techniques demonstrated in each course are extremely valuable, along with being cross-functional as well.

Not only does Service Skills have very high quality content and videos, but they also provide leader guides to most of their courses, as well as PDFs that contain descriptions and pertinent details regarding each course, i.e. length of time, key highlights of the material, etc. These resources helped me as the corporate trainer determine which courses and/or series of courses would be best for our departments to take throughout the year. For example, Service Skills provided multiple leadership/management series to choose from, and I was able to plan out accordingly which series would be best for our leadership team to increase their skill set. Same for their customer service courses.

The techniques and best practices that are taught in the eLearnings were top-notch, i.e. Five Forbidden Phrases, Essential Telephone Skills, Six Cardinal Rules of Customer Service, Six Steps to Service Recovery, and much more. Service Skills also provides built-in Learning Paths that can be utilized for different job positions, and they allow the capability to customize and create our own Learning Paths too.

Helen Stokes, our Client Success Manager, has been fantastic and always so helpful! She is very knowledgeable and available any time that we had a question or needed assistance, and always so incredibly friendly and easy to work with. It’s been a pleasure having her as a partner in utilizing the Service Skills site. Review collected by and hosted on G2.com.

The only downside that we encountered with Service Skills was running out of new eLearning courses to take. We’ve had a relationship with Service Skills for 3 years, and after our Client Services department consistently taking courses throughout each year (average 1 course/month), we’ve run low on new courses to take. So our only suggestion would be to expand their course library. Review collected by and hosted on G2.com.

I received the following outstanding comments from my employees who participated in ServiceSkills on-line training:

Of all the online training I’ve done for any job I’ve had this training was the easiest to go through while still successfully imparting the knowledge I needed to learn. Even though it felt like I went through the training quickly, the ideas discussed in the video stuck with me and I immediately started seeing situations in which I could deploy skills discussed in the videos.

The videos are light on “fluff” and heavy on content. It’s the best thing a busy employee could ask for when doing any type of training that takes them away from their normal workflow on any given day.

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I have really enjoyed this and learned more than I thought I would! Especially the Customer Service Training. There were several different tips that I have since picked up. For example, saying ‘Happy to help!” instead of “No problem!”

I think more workplaces should have training similar to these because it’s easy to forget that each customer has a unique experience with you, or that coworkers should treat each other as customers.

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I thought the courses were very relevant and current. I enjoyed the variety of visuals too – from real life to animation. I learned a lot and they actually got me hyped up about customer service.

The phone training was REALLY good. Probably the best I’ve ever seen. Lots of great tips and techniques to use.

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The service skills training was a great way to gain helpful tips that I can apply to different forms of communication both in and out of the workplace.

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There is really nothing to dislike, the training was very successful for our company. Review collected by and hosted on G2.com.

Every interaction (business or personal) is better when you apply the customer service techniques presented in the Telephone Doctor series! The mods are relevant regardless of your age or experience. They provide a wonderful base of knowledge and allow everyone who takes them to walk away learning something new!! Review collected by and hosted on G2.com.

The new Sales mods (A-Z) are a bit more tedious to work through as opposed to the old sales mods (A-H; I-Q; and R-Z). It would be helpful if there was a way to roll from one to the next without having to go all the way out.

We would also love to see the addition of WAH (Work at Home) mods...those that would prepare the students with pertinent information and insight into the remote world of opportunities! Review collected by and hosted on G2.com.

I loved the different scenarios they provided for each training. Watching how the different scenarios played out made the trainings more valuable and gave a much more understanding of how and why we should provide service a certain way. The trainings also pointed out the "not so obvious" bad habits my team and I had and provided ways on how we can change those habits. Ronnie Titus, our consultant, was very helpful and made things run smoothly. Ronnie was not too pushy but was very consistent in making sure my team and I had all we needed to be successful throughout our experience. She was a great consultant! Review collected by and hosted on G2.com.

There were some courses that had many chapters and it was a lot of information to take in and remember for the training quiz. I would also like if the Administrator had more capability of the account (changing due dates, changing passing grade). Also maybe creating a quick "Get to Know Your Customer Service Style" to better understand the training courses that Review collected by and hosted on G2.com.

Our employees are assigned videos to view on a regular schedule. Employees have the ability to select when they view the assigned videos based on their own work schedule and during non-critical times. The videos are not too long so it doesn't take up a lot of time and employees are not inhibited from viewing them. Very large variety of topics available, and all are easily transferable and relevant for any industry. Service Skills customer service is top notch. Our representative walked us through every element and roll out, facilitating a successful program. Review collected by and hosted on G2.com.

The only downside is the cost. It would be nice if the cost was a little lower. Review collected by and hosted on G2.com.

Our partnership with ServiceSkills has allowed us an opportunity to improve soft skills within our organization and offer better customer experiences! The ability for remote learning has been invaluable during the corona virus pandemic as well. Review collected by and hosted on G2.com.

There is really nothing to dislike! We can't wait to see new offerings as soon as they are available. The ServiceSkills team has been very supportive in any needs that we may have! Review collected by and hosted on G2.com.

The personalized service to help with our training program was priceless. Review collected by and hosted on G2.com.

I didn't dislike anything about the program. Review collected by and hosted on G2.com.

The e-Learning courses from Service Skills are top notch. I manage a Contact Center and have used the videos as part of training curriculum. I also have my team utilize the videos for coaching and continuing education. I really enjoy the fact that new content/series are added intermittently. It keeps the information fresh and relevant. Review collected by and hosted on G2.com.

I do not have any dislikes about the program. Review collected by and hosted on G2.com.

The videos are very relevant to the topic and support the lesson being taught. Review collected by and hosted on G2.com.

There is nothing to dislike, other than maybe more of them! Review collected by and hosted on G2.com.

Vast selection of training modules, curricula, and skillsets. We're able to set up curricula for specific topics, such as phone-based customer service, performance reviews, coaching, etc. Or we can set up competencies-based curricula by mixing and matching courses from different ServiceSkills program.s Review collected by and hosted on G2.com.

The videos are set in offices. Since most of our employees are retail, it doesn't really fit their scenery, even if the topics covered are universal. Review collected by and hosted on G2.com.

A structure program that is grounded in basic customer service soft skills. Often veteran agents need a refresher course to help them emphasize the positives and eliminate some of the old baggage they have acquired over time. Nancy Friedman is extra icing on the cake as many of us remember her as the providing some of the basic fundamentals for Customer Service. Review collected by and hosted on G2.com.

We haven't experience any of the downsides from the programs. Review collected by and hosted on G2.com.

The eLearning courses from ServiceSkills are the very best training available for improving Customer Service. I have seen very good training over the years but nothing comes close to the quality of the content our company now enjoys from ServiceSkills. Nancy knows this business and she helps everyone discover "the secrets". Review collected by and hosted on G2.com.

I have found nothing negative to dislike Review collected by and hosted on G2.com.

We implemented the Serviceskills.com modules a year ago to provide softskills training for a learner base of 200 employees. We deployed the modules via our internal LMS and were able to provide training for our employees during the work day in small chunks without having to attend an all day off-site seminar or workshop. Everyone in the organization was talking the same language and putting into practice the skills that are taught . Topic and key points were discussed in weekly staff meetings to reinforce the concepts. We gave a cummulative test after all modules were completed to establish a base-line and identify topic retention. We feel strongly about the concepts that are contained in the modules and feel it is something that will be repeated on an every other year basis with our employees. The content is easy to understand and good for all areas of business - not just people interacting with external customers on a daily basis. Review collected by and hosted on G2.com.

There isn't anything that we disliked about Serviceskills.com. The content speaks for itself. It's engaging and provides an excellent opportunity to get the softskills training with re-inventing the wheel and developing something in-house. Review collected by and hosted on G2.com.

Service Skills/Telephone Doctor is the best program I know of to train service agents to create positive, authentic, human experiences for customers. Nancy Friedman's "Telephone Doctor" content is the gold standard in how to communicate professionally by phone. I know Fortune500 companies with thriving Service Departments who use this content, and my small team of 40 are passionate users - it's great for companies of all sizes and industries. It's geared toward contact centers and reception services, and I've experienced it both as an agent (it's how I was trained to work in Customer Service 15 years ago) and as a contact center manager (it's the only phone skills training my department uses today). I don't know anyone who has experienced this training that hasn't become a stronger professional and better communicator. Highly, highly recommended. Review collected by and hosted on G2.com.

While I don't dislike anything about the service, I do hope their ongoing efforts to keep the content up-to-date were broader-reaching and faster coming. Our industry is changing more rapidly every year, and channels like chat, AR and VR are poised to dramatically change the delivery of human service experiences. While we know the basic principals are the same (be available, treat me courteously and respectfully, care about my perspective, etc.), the tools and mechanisms are evolving quickly. Would love to see SS remain a top-tier instructional package in this new era. Review collected by and hosted on G2.com.

ServiceSkills has proven to be an extremely user-friendly platform that covers a wide variety of topics. From an admin perspective, course setup and catalog creation are a breeze. From a user perspective, the courses are simple to navigate and the user manual provided by ServiceSkills helps answer any questions that may come up. We implemented the first learning path just under a year ago and are excited to move forward from here! Review collected by and hosted on G2.com.

I have yet to find any problem areas with the training program. Review collected by and hosted on G2.com.

One of the things I love about the ServiceSkills courses is the diversity of the curriculum. There are interactive courses, videos, and simulations, so our employees are exposed to a variety of styles. Plus, the training is broken down into small modules, which makes it easier for employees to use. Review collected by and hosted on G2.com.

Some employees have found some of the content "cheesy" but overall feedback has been positive. Review collected by and hosted on G2.com.

The courses are relevant and fun to go through. The concepts are short and to the point. The humor makes it fun to learn. Review collected by and hosted on G2.com.

The admin screen can be confusing without using the training manual Review collected by and hosted on G2.com.

We introduced the Serviceskills.com platform roughly a year ago to supplement our internal training and on-boarding processes. There are several different modules to the platform that relate to various different divisions of our business to reinforce the necessary soft skills for a customer driven business. The lessons have been very valuable to our expanding workforce as we add multiple representative to our tech support call center, administrative staff, and remote technical positions. The follow up materials provided to tie the lessons back to real day to day situations are also a great benefit. We have implemented these in team meetings, and employee performance reviews. Without having to reinvent the wheel, we were able to plug and play a training option that works very well for a business going through significant growth to ensure consistency in both a basic training capacity, and ongoing education for longer term employees. Review collected by and hosted on G2.com.

There really is nothing about the system I don't like. It is very user friendly, easy to track progress from an admin perspective, and has easily assigned tracks and can also be highly customized depending on the position of the user. Review collected by and hosted on G2.com.

I like that the content is relevant to our business. I also like that Ronnie Titus is like a service ninja and answers me within minutes of an email! Review collected by and hosted on G2.com.

I'd like to see some healthcare specific content if possible. Review collected by and hosted on G2.com.

Ease of assignments and the length of them are just perfect for our team to do the courses assigned each month in plenty of time Review collected by and hosted on G2.com.

The new website takes some getting use to Review collected by and hosted on G2.com.

I love the variety of courses and scenarios covered. Service skills really understands the challenges of the workplace. Review collected by and hosted on G2.com.

Some of the modules are very involved. It would be nice to have a few shortened courses. Review collected by and hosted on G2.com.

Covers the basics of phone etiquette

Reinforces expected behavior

Equips consultants for hard situations they are guaranteed to encounter. Review collected by and hosted on G2.com.

Nothing negative to say.

The only reason we are not currently using ServiceSkills is due to budget constraints out of my control. Review collected by and hosted on G2.com.

That it is so helpful and enlightening for New as well as "seasoned" CSR's. Review collected by and hosted on G2.com.

That I can't remember how to add and set up New CSR's, but I love that Ronnie is always willing and available to help me out! Review collected by and hosted on G2.com.

We were able to use our employees’ strengths and hone in on making them better. This enables us to ensure that all our employees are all performing beyond their goals and at the same time enjoying their work environment. This is definitely a great way for employees to share and strengthen their capabilities. Review collected by and hosted on G2.com.

better if we could see and generate more reporting options. we could then use that to gauge the overall performance of our employees. Other than that our performance has increased and the training was excellant Review collected by and hosted on G2.com.

It’s simplistic. You long on and you are off and running. The courses are easy to follow and they serve as great surface level introduction to the life of a customer service rep. Review collected by and hosted on G2.com.

Videos aren’t the best. They’re a little bit cheesy however they do serve a purpose. They are short and to the point, which helps to overcome what’s lacking in the creativity department. Review collected by and hosted on G2.com.