--- title: ServiceSkills Reviews meta\_title: 'ServiceSkills Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 150 reviews by the users' company size, role or industry to find out how ServiceSkills works for a business like yours. aggregate\_rating: rating\_value: 4.8 review\_count: 150 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Education url: https://www.g2.com/categories/education --- ### ServiceSkills Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **exceptional customer support** from ServiceSkills, which enhances the training experience immensely. [(20 mentions)](https://www.g2.com/products/serviceskills/reviews?filters%5Bsentiment_snippet%5D=1168651&qs=pros-and-cons#reviews) Users find ServiceSkills to provide **ease of use** , allowing flexible training and effortless management for teams. [(18 mentions)](https://www.g2.com/products/serviceskills/reviews?filters%5Bsentiment_snippet%5D=1168119&qs=pros-and-cons#reviews) Users find ServiceSkills **incredibly helpful** for training, fostering teamwork and enhancing customer service effectiveness through engaging content. [(15 mentions)](https://www.g2.com/products/serviceskills/reviews?filters%5Bsentiment_snippet%5D=1168425&qs=pros-and-cons#reviews) Users value the **high-quality training content** of ServiceSkills, finding it relevant and immediately applicable to their work. [(12 mentions)](https://www.g2.com/products/serviceskills/reviews?filters%5Bsentiment_snippet%5D=1168564&qs=pros-and-cons#reviews) Users appreciate the **easy access** and implementation of ServiceSkills, enhancing training effectiveness for their teams. [(8 mentions)](https://www.g2.com/products/serviceskills/reviews?filters%5Bsentiment_snippet%5D=1168294&qs=pros-and-cons#reviews) Users express concerns about **quiz issues** , noting unclear questions, repetitiveness, and limited question types. [(3 mentions)](https://www.g2.com/products/serviceskills/reviews?filters%5Bsentiment_snippet%5D=1991584&qs=pros-and-cons#reviews) Users find the **time-consuming setup and lengthy courses** challenging, impacting the efficiency of their training experience. [(3 mentions)](https://www.g2.com/products/serviceskills/reviews?filters%5Bsentiment_snippet%5D=2015452&qs=pros-and-cons#reviews) Users find the **quiz questions unclear** , with many run-on sentences and contradictions affecting comprehension. [(2 mentions)](https://www.g2.com/products/serviceskills/reviews?filters%5Bsentiment_snippet%5D=2271314&qs=pros-and-cons#reviews) Users find the **UI can be confusing** due to content volume, though support is readily available from reps. [(2 mentions)](https://www.g2.com/products/serviceskills/reviews?filters%5Bsentiment_snippet%5D=1168359&qs=pros-and-cons#reviews) Users face **time management issues** due to video freezes and a complex course setup process, affecting efficiency. [(2 mentions)](https://www.g2.com/products/serviceskills/reviews?filters%5Bsentiment_snippet%5D=2015445&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of ServiceSkills ##### 1. Customer Support Users value the **exceptional customer support** from ServiceSkills, which enhances the training experience immensely. [ See 20 mentions ](https://www.g2.com/products/serviceskills/reviews?filters%5Bsentiment_snippet%5D=1168651&qs=pros-and-cons#reviews) See Related User Reviews KW Kristy W. Small-Business (50 or fewer emp.) 5.0/5 "Easy Training Assignment and Progress Tracking with ServiceSkills" What do you like about ServiceSkills? I am a supervisor over 8 CSRs and ServiceSkills makes it so easy to assign training and monitor the progress of each participant. Each month I assign ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Endless Training Options and Exceptional Support" What do you like about ServiceSkills? The endless amount of training options. The staff is also very helpful. ##### 2. Ease of Use Users find ServiceSkills to provide **ease of use** , allowing flexible training and effortless management for teams. [ See 18 mentions ](https://www.g2.com/products/serviceskills/reviews?filters%5Bsentiment_snippet%5D=1168119&qs=pros-and-cons#reviews) See Related User Reviews KW Kristy W. Small-Business (50 or fewer emp.) 5.0/5 "Easy Training Assignment and Progress Tracking with ServiceSkills" What do you like about ServiceSkills? I am a supervisor over 8 CSRs and ServiceSkills makes it so easy to assign training and monitor the progress of each participant. Each month I assign RB Ruby B. 5.0/5 "Empowers Collaboration, Easy Setup" What do you like about ServiceSkills? I like ServiceSkills for training purposes because it helps our new and existing employees to work better together. I appreciate the courses and custo ##### 3. Helpful Users find ServiceSkills **incredibly helpful** for training, fostering teamwork and enhancing customer service effectiveness through engaging content. [ See 15 mentions ](https://www.g2.com/products/serviceskills/reviews?filters%5Bsentiment_snippet%5D=1168425&qs=pros-and-cons#reviews) See Related User Reviews KW Kristy W. Small-Business (50 or fewer emp.) 5.0/5 "Easy Training Assignment and Progress Tracking with ServiceSkills" What do you like about ServiceSkills? I am a supervisor over 8 CSRs and ServiceSkills makes it so easy to assign training and monitor the progress of each participant. Each month I assign ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Endless Training Options and Exceptional Support" What do you like about ServiceSkills? The endless amount of training options. The staff is also very helpful. ##### 4. Content Quality Users value the **high-quality training content** of ServiceSkills, finding it relevant and immediately applicable to their work. [ See 12 mentions ](https://www.g2.com/products/serviceskills/reviews?filters%5Bsentiment_snippet%5D=1168564&qs=pros-and-cons#reviews) See Related User Reviews CM Corinna M. Enterprise (\> 1000 emp.) 5.0/5 "Exceptional Customer Service Skills Training" What do you like about ServiceSkills? I have exceptional experiences with this training service. The sessions are well-structured, engaging, and tailored to meet our company's needs. Nancy ![ROBERT W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ROBERT W.") RW ROBERT W. Mid-Market (51-1000 emp.) 5.0/5 "Good Value and good Support" What do you like about ServiceSkills? Lots of quality content for the price. Really good customer support ##### 5. Easy Access Users appreciate the **easy access** and implementation of ServiceSkills, enhancing training effectiveness for their teams. [ See 8 mentions ](https://www.g2.com/products/serviceskills/reviews?filters%5Bsentiment_snippet%5D=1168294&qs=pros-and-cons#reviews) See Related User Reviews KW Kristy W. Small-Business (50 or fewer emp.) 5.0/5 "Easy Training Assignment and Progress Tracking with ServiceSkills" What do you like about ServiceSkills? I am a supervisor over 8 CSRs and ServiceSkills makes it so easy to assign training and monitor the progress of each participant. Each month I assign AH Ashley H. 5.0/5 "Exceptional Training Support with Versatile Modules" What do you like about ServiceSkills? I like that ServiceSkills has different training types which help our clerks grow in their positions and give them the knowledge they need to handle d ### 5 Cons or Disadvantages of ServiceSkills ##### 1. Quiz Issues Users express concerns about **quiz issues** , noting unclear questions, repetitiveness, and limited question types. [ See 3 mentions ](https://www.g2.com/products/serviceskills/reviews?filters%5Bsentiment_snippet%5D=1991584&qs=pros-and-cons#reviews) See Related User Reviews MJ Melody J. Small-Business (50 or fewer emp.) 5.0/5 "Excellent career training for students and excellent professional development for Employees" What do you dislike about ServiceSkills? Quiz questions following the video need revising. There are too many run-on sentences and questions are unclear. Too many sentences in the questions t ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Fun way to brush up on your service skills" What do you dislike about ServiceSkills? Occasionally the wording on the quizzes can be a little confusing. ##### 2. Time-Consuming Users find the **time-consuming setup and lengthy courses** challenging, impacting the efficiency of their training experience. [ See 3 mentions ](https://www.g2.com/products/serviceskills/reviews?filters%5Bsentiment_snippet%5D=2015452&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Endless Training Options and Exceptional Support" What do you dislike about ServiceSkills? Some courses a quite a bit longer than others. It would be helpful if those were broke down into two courses. My employees can't always spare an hour ![Kellie R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kellie R.") KR Kellie R. Small-Business (50 or fewer emp.) 3.5/5 "Positive experience with ServiceSkills" What do you dislike about ServiceSkills? Sometimes the videos freeze, making it time-consuming to complete the modules. ##### 3. Insufficient Detail Users find the **quiz questions unclear** , with many run-on sentences and contradictions affecting comprehension. [ See 2 mentions ](https://www.g2.com/products/serviceskills/reviews?filters%5Bsentiment_snippet%5D=2271314&qs=pros-and-cons#reviews) See Related User Reviews MJ Melody J. Small-Business (50 or fewer emp.) 5.0/5 "Excellent career training for students and excellent professional development for Employees" What do you dislike about ServiceSkills? Quiz questions following the video need revising. There are too many run-on sentences and questions are unclear. Too many sentences in the questions t ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Happy high school teacher!" What do you dislike about ServiceSkills? Honestly, I can't think of any. Customer service has always been great! The only issue I have ever had is some of the names of the courses don't pri ##### 4. Not User-Friendly Users find the **UI can be confusing** due to content volume, though support is readily available from reps. [ See 2 mentions ](https://www.g2.com/products/serviceskills/reviews?filters%5Bsentiment_snippet%5D=1168359&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "ServiceSkills has been a game changer for my team!" What do you dislike about ServiceSkills? There is a large amount of content involved, so the UI can get a little confusing at times. By no means a deal breaker. ![Frank P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Frank P.") FP Frank P. Mid-Market (51-1000 emp.) 5.0/5 "Service Skills Review" What do you dislike about ServiceSkills? I'd like the admin features to be more user friendly. But our reps are always quick to offer their services to help whenever needed. ##### 5. Time Management Issues Users face **time management issues** due to video freezes and a complex course setup process, affecting efficiency. [ See 2 mentions ](https://www.g2.com/products/serviceskills/reviews?filters%5Bsentiment_snippet%5D=2015445&qs=pros-and-cons#reviews) See Related User Reviews ![Kellie R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kellie R.") KR Kellie R. Small-Business (50 or fewer emp.) 3.5/5 "Positive experience with ServiceSkills" What do you dislike about ServiceSkills? Sometimes the videos freeze, making it time-consuming to complete the modules. MF Miranda F. Mid-Market (51-1000 emp.) 5.0/5 "Great Training Content with Outstanding Support" What do you dislike about ServiceSkills? While the training content and customer support are excellent, setting up and assigning courses was more complex and time-consuming than I expected. T ![Cade H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cade H.") CH Cade H. Customer Service Trainer and Administrator Mid-Market (51-1000 emp.) 5/13/2025 "Service Skills Customer Service" 5/5 What do you like best about ServiceSkills? Searching for an LMS was intimidating as a first time shopper. Not only is Service Skills by far the most customer service focuses LMS we found on the market, their own customer service is clearly a priority. Our contact, Anna, was informative through the process, personal, and always easy to talk to. Review collected by and hosted on G2.com. What do you dislike about ServiceSkills? So far there isn't anything we dislike. Service Skills even solved a problem we planned to address later by allowing us to create a database of company information using their platform. After several months of use, it only gets better! Review collected by and hosted on G2.com. What problems is ServiceSkills solving and how is that benefiting you? Improving Customer Service Soft Skills and improving office culture. The information available is useful for standard agents as well as improving management and other leadership in ensuring excellent communication with customers and employees alike. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: G2 invite on behalf of seller ![Verified User in Electrical/Electronic Manufacturing](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Electrical/Electronic Manufacturing") AE Verified User in Electrical/Electronic Manufacturing Mid-Market (51-1000 emp.) 11/17/2025 "Auto-Assign Feature Makes Lesson Management Effortless" 5/5 What do you like best about ServiceSkills? The most helpful part I felt was that there was an auto assign option to where I did not need to go on and manually assign the lessons. Review collected by and hosted on G2.com. What do you dislike about ServiceSkills? I did not feel that there was a downside to the program. Review collected by and hosted on G2.com. What problems is ServiceSkills solving and how is that benefiting you? I think that service skills is a great tool to help tweak the small customer service skills that may be lacking. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: G2 invite on behalf of seller ![Jay M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jay M.") JM Jay M. CEO Mid-Market (51-1000 emp.) 2/19/2025 "Practical training, immediate effects" 5/5 What do you like best about ServiceSkills? ServiceSkills skips the fluff and gets right to the real world experience of customer service, communication processes, and excellence in details. We are a blue-collar workforce with specific cultural nuances as such. ServiceSkills fits that the needs of our workforce perfectly and integrates easily into our training processes. Accessible, easy to implement, immediately applicable with immediate effect. As well, our ServiceSkills rep is a great communicator and very responsive to our needs. I highly recommend ServiceSkills. Review collected by and hosted on G2.com. What do you dislike about ServiceSkills? The videos are a bit outdated and easy to chuckle at from time to time, but new animation approaches are on point. Review collected by and hosted on G2.com. What problems is ServiceSkills solving and how is that benefiting you? Improving our customer journey and inter-office communication practices. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: G2 invite on behalf of seller ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") AR Verified User in Retail Small-Business (50 or fewer emp.) 3/4/2025 "Fun way to brush up on your service skills" 5/5 What do you like best about ServiceSkills? We like the short and informative videos. The content is there without dragging on too long. We like the live actor video's and the improv the best. Their customer support agent is ideal to work with. It is easy to use and the team seems to enjoy it. You brush up on skills in a fun and interactive way. It was easy for the team to learn to navigate the program and for us to implement into our training. We like to integrate what our team has learned into their daily customer interactions. Review collected by and hosted on G2.com. What do you dislike about ServiceSkills? Occasionally the wording on the quizzes can be a little confusing. Review collected by and hosted on G2.com. What problems is ServiceSkills solving and how is that benefiting you? It is helping our team to learn how to navigate difficult customers. It also has helped our team learn how to be a better team member. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller GT Geoff T. Systems Trainer Enterprise (\> 1000 emp.) 7/15/2025 "Great service from ServiceSkills" 4.5/5 What do you like best about ServiceSkills? allows teams to customize the content they want their analysts to learn, assign those trainings and then report on completion, without having to reach out to an administrator. Review collected by and hosted on G2.com. What do you dislike about ServiceSkills? most of the welcome emails went into the junk folders so that was a bit confusing for set up. Review collected by and hosted on G2.com. What problems is ServiceSkills solving and how is that benefiting you? Providing the necessary soft skills for our support analysts. Review collected by and hosted on G2.com. Show More Response from David Friedman of ServiceSkills [Editedit](https://www.g2.com/survey_responses/serviceskills-review-11398548/official_response/edit) Thanks so much for your review Geoff, we're fortunate to have clients like you! Validated ReviewerSource: Organic ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") AH Verified User in Hospital & Health Care Enterprise (\> 1000 emp.) 3/17/2025 "Service Skills makes customer service easy" 4.5/5 What do you like best about ServiceSkills? Amy Lovett and the Service Skills team make LMS and managing customer service training easy. Implementation and upload to our HRIS was a breeze, and we feel supported by Service Skills every step of the way. Review collected by and hosted on G2.com. What do you dislike about ServiceSkills? More healthcare relevant content would be a plus, however we understand the modules were designed to be used in a variety of industries. Review collected by and hosted on G2.com. What problems is ServiceSkills solving and how is that benefiting you? Service Skills provides the customer service training used company wide. The content is simple and straightforward, and the additional tools for facilitators and coaches are very useful to supplement the module content. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller BB Brian B. CEO Small-Business (50 or fewer emp.) 3/13/2025 "Great way to provide continual training to your team, especially when they are remote." 5/5 What do you like best about ServiceSkills? Very easy to implement and get buy in from the team. System allows you easily assign training classes. Many are micro lessons which are easy to fit into the work day. Easy to monitor progress. The additional training tools to lead discussions and ask questions is extremely helpful. Review collected by and hosted on G2.com. What do you dislike about ServiceSkills? Do not have anything I dislike about Service Skills. Review collected by and hosted on G2.com. What problems is ServiceSkills solving and how is that benefiting you? ServiceSkills allows training and refreshing of important subjects with my staff. It is extremely helpful with my remote team members who are new to the US culture and business practices. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Frank P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Frank P.") FP Frank P. Director of Operations Mid-Market (51-1000 emp.) 3/25/2025 "Service Skills Review" 5/5 What do you like best about ServiceSkills? Service Skills provides a structured and accessible overview of essential customer service techniques, enabling learners to seamlessly apply their knowledge in daily interactions with both internal and external customers. Review collected by and hosted on G2.com. What do you dislike about ServiceSkills? I'd like the admin features to be more user friendly. But our reps are always quick to offer their services to help whenever needed. Review collected by and hosted on G2.com. What problems is ServiceSkills solving and how is that benefiting you? It provides essential skills for frontline service Agents to ensure that customers feel cared for regardless of outcome. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Judiciary](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Judiciary") AJ Verified User in Judiciary Mid-Market (51-1000 emp.) 12/2/2024 "Great customer service and very user friendly" 4/5 What do you like best about ServiceSkills? We recently purchased Service Skills training platform for our court staff. I cannot express how helpful they were in helping me and my leadership team understand and navigate the platform. Implementation was very simple and involved only a few short emails/meetings and a list of user names and contact information. Their team entered all of our team members for us. Customer service is outstanding and so is the long list of training videos. My favorite part so far is having access to soemone to help walk us through things and answer our questions. This is my first experience havign someone so readily available to answer questions if I get stumped. Review collected by and hosted on G2.com. What do you dislike about ServiceSkills? I have not yet encountered anything yet. Review collected by and hosted on G2.com. What problems is ServiceSkills solving and how is that benefiting you? Serviceskills is providing a comprehensive list of relevant trainings that our Human Resource department does not offer. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: G2 invite on behalf of seller AC Amber C. Director of Sales and Customer Experience Mid-Market (51-1000 emp.) 10/29/2024 "Personalized and Easy to Use" 5/5 What do you like best about ServiceSkills? We absolutely love using this training software! Its personalized approach makes learning feel relevant and engaging for our team. The user-friendly interface allows for seamless navigation, and the videos are easy to follow and relatable, ensuring that staff can grasp the material quickly. Overall, it has greatly enhanced our training experience! Review collected by and hosted on G2.com. What do you dislike about ServiceSkills? Nothing to dislike - I am eager to see new content added Review collected by and hosted on G2.com. What problems is ServiceSkills solving and how is that benefiting you? Soft skill training for our frontline reps Review collected by and hosted on G2.com. 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