--- title: ServiceSkills Reviews meta\_title: 'ServiceSkills Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 150 reviews by the users' company size, role or industry to find out how ServiceSkills works for a business like yours. aggregate\_rating: rating\_value: 4.8 review\_count: 150 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Education url: https://www.g2.com/categories/education --- ### ServiceSkills Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **exceptional customer support** from ServiceSkills, which enhances the training experience immensely. [(20 mentions)](https://www.g2.com/products/serviceskills/reviews?filters%5Bsentiment_snippet%5D=1168651&qs=pros-and-cons#reviews) Users find ServiceSkills to provide **ease of use** , allowing flexible training and effortless management for teams. [(18 mentions)](https://www.g2.com/products/serviceskills/reviews?filters%5Bsentiment_snippet%5D=1168119&qs=pros-and-cons#reviews) Users find ServiceSkills **incredibly helpful** for training, fostering teamwork and enhancing customer service effectiveness through engaging content. [(15 mentions)](https://www.g2.com/products/serviceskills/reviews?filters%5Bsentiment_snippet%5D=1168425&qs=pros-and-cons#reviews) Users value the **high-quality training content** of ServiceSkills, finding it relevant and immediately applicable to their work. [(12 mentions)](https://www.g2.com/products/serviceskills/reviews?filters%5Bsentiment_snippet%5D=1168564&qs=pros-and-cons#reviews) Users appreciate the **easy access** and implementation of ServiceSkills, enhancing training effectiveness for their teams. [(8 mentions)](https://www.g2.com/products/serviceskills/reviews?filters%5Bsentiment_snippet%5D=1168294&qs=pros-and-cons#reviews) Users express concerns about **quiz issues** , noting unclear questions, repetitiveness, and limited question types. [(3 mentions)](https://www.g2.com/products/serviceskills/reviews?filters%5Bsentiment_snippet%5D=1991584&qs=pros-and-cons#reviews) Users find the **time-consuming setup and lengthy courses** challenging, impacting the efficiency of their training experience. [(3 mentions)](https://www.g2.com/products/serviceskills/reviews?filters%5Bsentiment_snippet%5D=2015452&qs=pros-and-cons#reviews) Users find the **quiz questions unclear** , with many run-on sentences and contradictions affecting comprehension. [(2 mentions)](https://www.g2.com/products/serviceskills/reviews?filters%5Bsentiment_snippet%5D=2271314&qs=pros-and-cons#reviews) Users find the **UI can be confusing** due to content volume, though support is readily available from reps. [(2 mentions)](https://www.g2.com/products/serviceskills/reviews?filters%5Bsentiment_snippet%5D=1168359&qs=pros-and-cons#reviews) Users face **time management issues** due to video freezes and a complex course setup process, affecting efficiency. [(2 mentions)](https://www.g2.com/products/serviceskills/reviews?filters%5Bsentiment_snippet%5D=2015445&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of ServiceSkills ##### 1. Customer Support Users value the **exceptional customer support** from ServiceSkills, which enhances the training experience immensely. [ See 20 mentions ](https://www.g2.com/products/serviceskills/reviews?filters%5Bsentiment_snippet%5D=1168651&qs=pros-and-cons#reviews) See Related User Reviews KW Kristy W. Small-Business (50 or fewer emp.) 5.0/5 "Easy Training Assignment and Progress Tracking with ServiceSkills" What do you like about ServiceSkills? I am a supervisor over 8 CSRs and ServiceSkills makes it so easy to assign training and monitor the progress of each participant. Each month I assign ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Endless Training Options and Exceptional Support" What do you like about ServiceSkills? The endless amount of training options. The staff is also very helpful. ##### 2. Ease of Use Users find ServiceSkills to provide **ease of use** , allowing flexible training and effortless management for teams. [ See 18 mentions ](https://www.g2.com/products/serviceskills/reviews?filters%5Bsentiment_snippet%5D=1168119&qs=pros-and-cons#reviews) See Related User Reviews KW Kristy W. Small-Business (50 or fewer emp.) 5.0/5 "Easy Training Assignment and Progress Tracking with ServiceSkills" What do you like about ServiceSkills? I am a supervisor over 8 CSRs and ServiceSkills makes it so easy to assign training and monitor the progress of each participant. Each month I assign RB Ruby B. 5.0/5 "Empowers Collaboration, Easy Setup" What do you like about ServiceSkills? I like ServiceSkills for training purposes because it helps our new and existing employees to work better together. I appreciate the courses and custo ##### 3. Helpful Users find ServiceSkills **incredibly helpful** for training, fostering teamwork and enhancing customer service effectiveness through engaging content. [ See 15 mentions ](https://www.g2.com/products/serviceskills/reviews?filters%5Bsentiment_snippet%5D=1168425&qs=pros-and-cons#reviews) See Related User Reviews KW Kristy W. Small-Business (50 or fewer emp.) 5.0/5 "Easy Training Assignment and Progress Tracking with ServiceSkills" What do you like about ServiceSkills? I am a supervisor over 8 CSRs and ServiceSkills makes it so easy to assign training and monitor the progress of each participant. Each month I assign ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Endless Training Options and Exceptional Support" What do you like about ServiceSkills? The endless amount of training options. The staff is also very helpful. ##### 4. Content Quality Users value the **high-quality training content** of ServiceSkills, finding it relevant and immediately applicable to their work. [ See 12 mentions ](https://www.g2.com/products/serviceskills/reviews?filters%5Bsentiment_snippet%5D=1168564&qs=pros-and-cons#reviews) See Related User Reviews CM Corinna M. Enterprise (\> 1000 emp.) 5.0/5 "Exceptional Customer Service Skills Training" What do you like about ServiceSkills? I have exceptional experiences with this training service. The sessions are well-structured, engaging, and tailored to meet our company's needs. Nancy ![ROBERT W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ROBERT W.") RW ROBERT W. Mid-Market (51-1000 emp.) 5.0/5 "Good Value and good Support" What do you like about ServiceSkills? Lots of quality content for the price. Really good customer support ##### 5. Easy Access Users appreciate the **easy access** and implementation of ServiceSkills, enhancing training effectiveness for their teams. [ See 8 mentions ](https://www.g2.com/products/serviceskills/reviews?filters%5Bsentiment_snippet%5D=1168294&qs=pros-and-cons#reviews) See Related User Reviews KW Kristy W. Small-Business (50 or fewer emp.) 5.0/5 "Easy Training Assignment and Progress Tracking with ServiceSkills" What do you like about ServiceSkills? I am a supervisor over 8 CSRs and ServiceSkills makes it so easy to assign training and monitor the progress of each participant. Each month I assign AH Ashley H. 5.0/5 "Exceptional Training Support with Versatile Modules" What do you like about ServiceSkills? I like that ServiceSkills has different training types which help our clerks grow in their positions and give them the knowledge they need to handle d ### 5 Cons or Disadvantages of ServiceSkills ##### 1. Quiz Issues Users express concerns about **quiz issues** , noting unclear questions, repetitiveness, and limited question types. [ See 3 mentions ](https://www.g2.com/products/serviceskills/reviews?filters%5Bsentiment_snippet%5D=1991584&qs=pros-and-cons#reviews) See Related User Reviews MJ Melody J. Small-Business (50 or fewer emp.) 5.0/5 "Excellent career training for students and excellent professional development for Employees" What do you dislike about ServiceSkills? Quiz questions following the video need revising. There are too many run-on sentences and questions are unclear. Too many sentences in the questions t ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Fun way to brush up on your service skills" What do you dislike about ServiceSkills? Occasionally the wording on the quizzes can be a little confusing. ##### 2. Time-Consuming Users find the **time-consuming setup and lengthy courses** challenging, impacting the efficiency of their training experience. [ See 3 mentions ](https://www.g2.com/products/serviceskills/reviews?filters%5Bsentiment_snippet%5D=2015452&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Endless Training Options and Exceptional Support" What do you dislike about ServiceSkills? Some courses a quite a bit longer than others. It would be helpful if those were broke down into two courses. My employees can't always spare an hour ![Kellie R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kellie R.") KR Kellie R. Small-Business (50 or fewer emp.) 3.5/5 "Positive experience with ServiceSkills" What do you dislike about ServiceSkills? Sometimes the videos freeze, making it time-consuming to complete the modules. ##### 3. Insufficient Detail Users find the **quiz questions unclear** , with many run-on sentences and contradictions affecting comprehension. [ See 2 mentions ](https://www.g2.com/products/serviceskills/reviews?filters%5Bsentiment_snippet%5D=2271314&qs=pros-and-cons#reviews) See Related User Reviews MJ Melody J. Small-Business (50 or fewer emp.) 5.0/5 "Excellent career training for students and excellent professional development for Employees" What do you dislike about ServiceSkills? Quiz questions following the video need revising. There are too many run-on sentences and questions are unclear. Too many sentences in the questions t ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Happy high school teacher!" What do you dislike about ServiceSkills? Honestly, I can't think of any. Customer service has always been great! The only issue I have ever had is some of the names of the courses don't pri ##### 4. Not User-Friendly Users find the **UI can be confusing** due to content volume, though support is readily available from reps. [ See 2 mentions ](https://www.g2.com/products/serviceskills/reviews?filters%5Bsentiment_snippet%5D=1168359&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "ServiceSkills has been a game changer for my team!" What do you dislike about ServiceSkills? There is a large amount of content involved, so the UI can get a little confusing at times. By no means a deal breaker. ![Frank P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Frank P.") FP Frank P. Mid-Market (51-1000 emp.) 5.0/5 "Service Skills Review" What do you dislike about ServiceSkills? I'd like the admin features to be more user friendly. But our reps are always quick to offer their services to help whenever needed. ##### 5. Time Management Issues Users face **time management issues** due to video freezes and a complex course setup process, affecting efficiency. [ See 2 mentions ](https://www.g2.com/products/serviceskills/reviews?filters%5Bsentiment_snippet%5D=2015445&qs=pros-and-cons#reviews) See Related User Reviews ![Kellie R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kellie R.") KR Kellie R. Small-Business (50 or fewer emp.) 3.5/5 "Positive experience with ServiceSkills" What do you dislike about ServiceSkills? Sometimes the videos freeze, making it time-consuming to complete the modules. MF Miranda F. Mid-Market (51-1000 emp.) 5.0/5 "Great Training Content with Outstanding Support" What do you dislike about ServiceSkills? While the training content and customer support are excellent, setting up and assigning courses was more complex and time-consuming than I expected. T ![Matt S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Matt S.") MS Matt S. President Small-Business (50 or fewer emp.) 10/20/2025 "User-Friendly Interface and Relevant Knowledge Base, Minor Assignment Date Quirk" 5/5 What do you like best about ServiceSkills? The system is very easy to use, with a user-friendly interface that makes navigation simple and efficient. The knowledge base is highly relevant and up-to-date, providing useful information that aligns well with current workplace practices and employee needs. Review collected by and hosted on G2.com. What do you dislike about ServiceSkills? Honestly there is not much I would change. Maybe 1 simple item is the preset dates for assignments. Review collected by and hosted on G2.com. What problems is ServiceSkills solving and how is that benefiting you? It provides practical training and real-world scenarios that help our team learn, grow, and continuously improve their customer service skills. By reinforcing best practices and encouraging ongoing development, the program supports our goal of delivering exceptional service to our customers. Review collected by and hosted on G2.com. Show More Response from David Friedman of ServiceSkills [Editedit](https://www.g2.com/survey_responses/serviceskills-review-11837129/official_response/edit) Thank you for the review Matt, we appreciate your kind feedback and are excited to play apart in your staff development. Current UserValidated ReviewerSource: G2 invite on behalf of seller ![Verified User in Primary/Secondary Education](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Primary/Secondary Education") AP Verified User in Primary/Secondary Education Mid-Market (51-1000 emp.) 9/11/2025 "Happy high school teacher!" 5/5 What do you like best about ServiceSkills? Service skills has made teaching soft skills to high school schools interactive and stress free. The students do not mind completing the trainings and looks great on a resume. The customer service they provide is truly something to commend. It is very hard to find great customer these days but you won't be disappointed. Review collected by and hosted on G2.com. What do you dislike about ServiceSkills? Honestly, I can't think of any. Customer service has always been great! The only issue I have ever had is some of the names of the courses don't print correctly on the certificate (maybe some kind of coding issue) but literally is only 1 or 2 of them so not a big deal. Review collected by and hosted on G2.com. What problems is ServiceSkills solving and how is that benefiting you? I need to teach soft skills to my high school students who are enrolled in a business career tech program. It meets many of my state standards and leaves me with little prep. Review collected by and hosted on G2.com. Show More Response from David Friedman of ServiceSkills [Editedit](https://www.g2.com/survey_responses/serviceskills-review-11670069/official_response/edit) Many thanks for your kind review! Our team will looking into the certificate title printing issue. Wishing you continued success with your training. Current UserValidated ReviewerSource: G2 invite on behalf of seller ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") AF Verified User in Financial Services Small-Business (50 or fewer emp.) 3/25/2026 "Feature-Rich, Easy to Use, and Backed by Great Customer Support" 5/5 What do you like best about ServiceSkills? Number of Features, ease of use, and customer support. Review collected by and hosted on G2.com. What do you dislike about ServiceSkills? Our team was happy to enjoy the series that are available on each portal. Review collected by and hosted on G2.com. What problems is ServiceSkills solving and how is that benefiting you? Reminders and practice on writing and communication. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic SR Sharifah R. Supervisor - Training Facilitator Mid-Market (51-1000 emp.) 9/10/2025 "Customer Operations ServiceSkills Review" 5/5 What do you like best about ServiceSkills? I appreciate that I can assign courses to employees and receive the confirmation of learning. I am also able to present the courses to an entire class as well. It saves time and energy with having everything characterized. I love it Review collected by and hosted on G2.com. What do you dislike about ServiceSkills? I haven't come across anything about Service Skills that I don't like. Review collected by and hosted on G2.com. What problems is ServiceSkills solving and how is that benefiting you? The benefit I receive from ServiceSkills is allowing me to present or assign information to multiple groups providing the same information in the same format. The information is relevant and kept up to date. Review collected by and hosted on G2.com. Show More Response from David Friedman of ServiceSkills [Editedit](https://www.g2.com/survey_responses/serviceskills-review-11664277/official_response/edit) Thank you so much for the kind review Sharifah. We're thrilled with your success and enjoy working with you! Current UserValidated ReviewerSource: G2 invite on behalf of seller AH Ashley H. 12/9/2025 "Exceptional Training Support with Versatile Modules" 5/5 What do you like best about ServiceSkills? I like that ServiceSkills has different training types which help our clerks grow in their positions and give them the knowledge they need to handle different scenarios. The different categories touch on all aspects of our departments. The initial setup was very easy, and Rhonda was very helpful. Review collected by and hosted on G2.com. What do you dislike about ServiceSkills? There really isnt anything to dislike Review collected by and hosted on G2.com. What problems is ServiceSkills solving and how is that benefiting you? ServiceSkills helps our clerks grow and equips them with the knowledge to handle different scenarios. Its variety of training types covers all aspects of our departments. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: G2 invite on behalf of seller ![Margie D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Margie D.") MD Margie D. Director Of Administration Small-Business (50 or fewer emp.) 9/15/2025 "SS not only improved our customer service but also strengthened our internal relationships" 5/5 What do you like best about ServiceSkills? Constant reminder to give grace when needed and understand we all have good and bad days. It is how we choose to deal with the issue that makes the difference. Review collected by and hosted on G2.com. What do you dislike about ServiceSkills? None that I can think of but some of the animated ones have been a good change up. Review collected by and hosted on G2.com. What problems is ServiceSkills solving and how is that benefiting you? Service Skills is the emphasis on continuous improvement. The regular training sessions and the incentive program have motivated our employees to strive for excellence. Review collected by and hosted on G2.com. Show More Response from David Friedman of ServiceSkills [Editedit](https://www.g2.com/survey_responses/serviceskills-review-11682890/official_response/edit) We appreciate your kind review Margie. Wishing you continued good luck with your training efforts. Current UserValidated ReviewerSource: G2 invite on behalf of seller ![Verified User in Manufacturing](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Manufacturing") UM Verified User in Manufacturing Small-Business (50 or fewer emp.) 9/15/2025 "Customer Service, Leveled Up" 5/5 What do you like best about ServiceSkills? What I like most about Service Skills is that the platform is easy to use, the training videos are well-received by our team, and the quizzes help reinforce learning without adding extra stress. Review collected by and hosted on G2.com. What do you dislike about ServiceSkills? f I had to point out one thing, it’s that we’d love to see more fresh or updated content added over time. While the current videos are helpful and well-received, adding new material would help keep the training feeling current and engaging for returning users. We are super excited about the new videos! Review collected by and hosted on G2.com. What problems is ServiceSkills solving and how is that benefiting you? ServiceSkills helps solve the challenge of providing consistent, accessible customer service training across our team. It ensures everyone is learning the same core principles and best practices, which helps us deliver a more professional and unified customer experience. The easy-to-use platform and short, engaging videos make it easier to fit training into busy schedules, which improves participation and retention. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: G2 invite on behalf of seller ![ROBERT W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ROBERT W.") RW ROBERT W. Manager of Mobility Services Mid-Market (51-1000 emp.) 12/2/2025 "Good Value and good Support" 5/5 What do you like best about ServiceSkills? Lots of quality content for the price. Really good customer support Review collected by and hosted on G2.com. What do you dislike about ServiceSkills? Took a while to upload new content. Improve new content distribution Review collected by and hosted on G2.com. What problems is ServiceSkills solving and how is that benefiting you? Continuous high quality customer service. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: G2 invite on behalf of seller ![Mary S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mary S.") MS Mary S. Executive Director Small-Business (50 or fewer emp.) 12/4/2025 "Effortless Setup and Outstanding Customer Service" 5/5 What do you like best about ServiceSkills? It is so easy to set up, and the follow up & customer service are phenomenal, there is no not getting through any part of it. Its been a pleasure Review collected by and hosted on G2.com. What do you dislike about ServiceSkills? Only when my internet is not up to par has anything been an issue Review collected by and hosted on G2.com. What problems is ServiceSkills solving and how is that benefiting you? Simplify what our team has accomplished on their own, therefore strengthening the entire team, freeing up valuable time Review collected by and hosted on G2.com. Show More Response from David Friedman of ServiceSkills [Editedit](https://www.g2.com/survey_responses/serviceskills-review-12047264/official_response/edit) Thank you Mary! Validated ReviewerSource: G2 invite on behalf of seller SS Stan S. District Manager Mid-Market (51-1000 emp.) 8/8/2024 "Excellent Customer Service and User engagement!" 4.5/5 What do you like best about ServiceSkills? Service Skills offers a low pressure system for it's users to become better communicators in person, on the phone and via email. The program has been easy to implement and we have seen vast improvements in staff who have enrolled in the courses. Review collected by and hosted on G2.com. What do you dislike about ServiceSkills? I have not really experienced any downfalls in the system. Review collected by and hosted on G2.com. What problems is ServiceSkills solving and how is that benefiting you? Communication Skill improvement for Agents Customer Service Representatives. Review collected by and hosted on G2.com. 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