--- title: ServiceSkills Reviews meta_title: 'ServiceSkills Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 151 reviews by the users' company size, role or industry to find out how ServiceSkills works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 151 scale: '5' date_modified: '2026-08-14' parent_category: name: Education url: https://www.g2.com/categories/education --- # ServiceSkills Reviews **Vendor:** ServiceSkills.com **Category:** [Online Course Providers](https://www.g2.com/categories/online-course-providers) **Average Rating:** 4.8/5.0 **Total Reviews:** 151 ## About ServiceSkills ServiceSkills Customer Service Skills eLearning is a comprehensive training solution designed to equip teams with essential skills for delivering exceptional customer experiences. This program focuses on enhancing critical abilities such as communication, problem-solving, and interpersonal skills, which are vital in today’s customer-centric landscape. By utilizing a variety of proven training modules, organizations can ensure their staff is well-prepared to meet and exceed customer expectations. The training is particularly beneficial for customer service representatives, support teams, and any personnel who regularly interact with clients or customers. It is tailored for businesses of all sizes, from small startups to large corporations, and can be adapted to meet the specific needs of various industries. The flexibility of the training format allows organizations to choose between a hosted platform or integration with existing Learning Management Systems (LMS) or Human Resource Information Systems (HRIS), making it accessible and convenient for all users. Key features of the Customer Service Skills Training include a diverse library of eLearning modules that cover a wide range of topics. These modules address specific aspects of customer service, such as effective communication techniques, conflict resolution strategies, and the importance of empathy in customer interactions. Each module is structured to provide practical insights and actionable skills that employees can apply in real-world scenarios. Additionally, the training incorporates interactive elements and assessments to enhance engagement and retention of knowledge. The benefits of this training extend beyond improved customer interactions. By investing in the development of customer service skills, organizations can foster a culture of excellence that leads to increased customer satisfaction and loyalty. Employees who feel confident in their abilities are more likely to take initiative and resolve issues effectively, contributing to a positive workplace environment. Furthermore, the training can lead to reduced employee turnover, as staff members are equipped with the skills they need to succeed in their roles. ServiceSkills Customer Service Skills Training serves as a vital resource for any organization looking to enhance their customer service capabilities. With its comprehensive content, flexible delivery options, and focus on practical skills, this training program stands out as an effective solution for developing a team that can consistently deliver exceptional customer experiences. By prioritizing the development of customer service skills, organizations can ensure they remain competitive in an increasingly demanding market. ## ServiceSkills Pros & Cons **What users like:** - Users value the **exceptional customer support** from ServiceSkills, which enhances the training experience immensely. (20 reviews) - Users find ServiceSkills to provide **ease of use** , allowing flexible training and effortless management for teams. (18 reviews) - Users find ServiceSkills **incredibly helpful** for training, fostering teamwork and enhancing customer service effectiveness through engaging content. (15 reviews) - Users value the **high-quality training content** of ServiceSkills, finding it relevant and immediately applicable to their work. (12 reviews) - Users appreciate the **easy access** and implementation of ServiceSkills, enhancing training effectiveness for their teams. (8 reviews) - Users appreciate the **engaging training sessions** of ServiceSkills, making it easy to enhance team performance effectively. (8 reviews) - Easy Setup (7 reviews) - Users find **implementation easy** with ServiceSkills, leading to quick improvements in communication and customer service training. (6 reviews) - Features (5 reviews) - Flexibility (4 reviews) **What users dislike:** - Users express concerns about **quiz issues** , noting unclear questions, repetitiveness, and limited question types. (3 reviews) - Users find the **time-consuming setup and lengthy courses** challenging, impacting the efficiency of their training experience. (3 reviews) - Users find the **quiz questions unclear** , with many run-on sentences and contradictions affecting comprehension. (2 reviews) - Users find the **UI can be confusing** due to content volume, though support is readily available from reps. (2 reviews) - Users face **time management issues** due to video freezes and a complex course setup process, affecting efficiency. (2 reviews) - Users report **certification issues** with course names not printing correctly on the certificates, though it's a minor concern. (1 reviews) - Users find the **limited search functionality** restricts options, especially with repetitive quiz formats. (1 reviews) - Outdated Content (1 reviews) - Users find the **videos outdated** , though appreciate the newer animation styles that improve the overall experience. (1 reviews) - Pacing Issues (1 reviews) ## ServiceSkills Reviews ### 1. Endless Training Options and Exceptional Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Security and Investigations | Mid-Market (51-1000 emp.) **Reviewed Date:** December 16, 2025 **What do you like best about ServiceSkills?** The endless amount of training options. The staff is also very helpful. **What do you dislike about ServiceSkills?** Some courses a quite a bit longer than others. It would be helpful if those were broke down into two courses. My employees can't always spare an hour to complete training at one time. **What problems is ServiceSkills solving and how is that benefiting you?** It is improving our soft service skills. We started this training to improve service skills for answering crisis hotline skills. It is benefiting our staff and customer. We have had less incidents of improper phone etiquette. **Official Response from David Friedman:** > Wow, thank you for the flattering review. While 95% of our content is microlearning please ask your Client Success Manager about our bookmarking feature that allows learners to pick back up if they leave mid-course. ### 2. Great Training Content with Outstanding Support **Rating:** 5.0/5.0 stars **Reviewed by:** Miranda F. | Director of Customer Experience, Mid-Market (51-1000 emp.) **Reviewed Date:** February 24, 2025 **What do you like best about ServiceSkills?** What I appreciate most about ServiceSkills is the exceptional customer support and the quality of the training videos. Their support team is responsive, knowledgeable, and always ready to assist, making the experience of using the platform seamless. The training videos are concise, engaging, and directly relevant, providing my team with practical tools they can apply immediately. My team has consistently praised the bite-sized format, which makes it easy to absorb key concepts without feeling overwhelming. ServiceSkills has been a valuable resource in enhancing our communication and customer service skills. **What do you dislike about ServiceSkills?** While the training content and customer support are excellent, setting up and assigning courses was more complex and time-consuming than I expected. That said, the support team was incredibly helpful and essentially did the heavy lifting for us, making the process much smoother **What problems is ServiceSkills solving and how is that benefiting you?** ServiceSkills is helping us enhance our team's customer support skills by providing targeted, practical training. The short, relevant videos equip our team with effective communication techniques, improving customer interactions and problem resolution. This has led to more confident team members, better customer experiences, and overall stronger service delivery. ### 3. Positive experience with ServiceSkills **Rating:** 3.5/5.0 stars **Reviewed by:** Kellie R. | Program Instructor, Small-Business (50 or fewer emp.) **Reviewed Date:** October 01, 2025 **What do you like best about ServiceSkills?** I have been using ServiceSkills with my students for several years, and they always enjoy it. It has prompted great class discussions for us. **What do you dislike about ServiceSkills?** Sometimes the videos freeze, making it time-consuming to complete the modules. **What problems is ServiceSkills solving and how is that benefiting you?** It is helping students prepare for customer service issues that they might face in their upcoming careers and how to navigate them. ## ServiceSkills Discussions - [What is ServiceSkills.com?](https://www.g2.com/discussions/955-what-is-serviceskills-com) - 1 comment, 1 upvote - [Can you list the training content included?](https://www.g2.com/discussions/954-can-you-list-the-training-content-included) - 1 comment, 1 upvote - [What additional learning tools are included?](https://www.g2.com/discussions/953-what-additional-learning-tools-are-included) - 1 comment, 1 upvote - [Are these courses also for Learning Management Systems?](https://www.g2.com/discussions/952-are-these-courses-also-for-learning-management-systems) - 1 comment, 1 upvote - [View ServiceSkills pricing details and edition comparison](https://www.g2.com/products/serviceskills/reviews?filters%5Bsentiment_snippet%5D=2015452&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+17%3A01%3A02+-0500&secure%5Bsession_id%5D=645dcf50-0e17-494f-bc4f-67b41c8c0be7&secure%5Btoken%5D=ec23a71759411fe74de422c2c8362ee62959c05dc4b6d0993531b6c92693f498&format=llm_user) ## ServiceSkills Features **Activity Tracking** - Activity Tracking **API** - API **Reporting & Statistics** - Reporting & Statistics **Feedback Management** - Feedback Management **AI Copilot** - AI Copilot **Third-Party Integrations** - Third-Party Integrations **Progress Tracking** - Progress Tracking **Customizable Reports** - Customizable Reports **User Management** - User Management **Activity Dashboard** - Activity Dashboard **Real-Time Data** - Real-Time Data **Role-Based Permissions** - Role-Based Permissions **Video Conferencing** - Video Conferencing **Alerts/Notifications** - Alerts/Notifications **Compliance Management** - Compliance Management **Self Service Portal** - Self Service Portal **Reminders** - Reminders **Drag & Drop** - Drag & Drop **Assessment Management** - Assessment Management **Mobile Access** - Mobile Access **Generative AI** - Generative AI **Access Controls/Permissions** - Access Controls/Permissions **Real-Time Reporting** - Real-Time Reporting **Content Management** - Content Management **Customizable Branding** - Customizable Branding **Course Authoring** - Course Authoring **Training Record Management** - Training Record Management **Self-paced Learning** - Self-paced Learning **Multi-Language** - Multi-Language **Performance Metrics** - Performance Metrics **Interactive Content** - Interactive Content **Surveys & Feedback** - Surveys & Feedback **Content Library** - Content Library **Progress Reports** - Progress Reports **Engagement Tracking** - Engagement Tracking **Certification & Licensing** - Certification & Licensing **Skills Assessment** - Skills Assessment **Customizable Questions** - Customizable Questions **Assignment Management** - Assignment Management **Employee Portal** - Employee Portal **Single Sign On** - Single Sign On **Learning Management** - Learning Management **Gamification** - Gamification **Training Management** - Training Management **Video Support** - Video Support **Synchronous Learning** - Synchronous Learning **Blended Learning** - Blended Learning **Skills Tracking** - Skills Tracking **SCORM Compliance** - SCORM Compliance **Employee Onboarding** - Employee Onboarding **Certification Tracking** - Certification Tracking **Asynchronous Learning** - Asynchronous Learning **Courses** - Personalized recommendations - High-quality content - Video content - Projects - In-course assessments - Certification practice tests **Generative AI** - Generative AI **Additional Functionality** - Onboarding - Individual Development Plans - Career Development - Approval Process Control - Customizable Branding - AI Copilot - Reminders - Customizable Templates - Employee Profiles - Employee Engagement - Learning & Development - API **Course Authoring** - Assessments & Quizzes **Administration** - Team-level monitoring - Administrative dashboard - Certificates **Course Delivery** - Learning Paths/Tracks - Communication & Notifications - Assignment Scheduling - Self-paced Learning - Mobile Learning - Blended Learning - Social Learning - Synchronous Learning - Extended Enterprise Learning - Asynchronous Learning **Compatibility** - Mobile compatibility **Course Management** - Varied User Types - Certifications - Industry Compliance - SCORM Compliance **Platform** - Internationalization - User, Role, and Access Management - Activity Dashboard - Activity Dashboard - Mobile Access - Activity Dashboard - Training Management - Goal Management - Feedback Management - Action Management - Mobile Access - Activity Dashboard - Benefits Dashboard - Activity Dashboard - Feedback Management - Performance Management - Recruitment Management - Compliance Management - Training Management - Calendar Management - Employee Management - Orientation Workflow Management - Task Management - HR Management - Help Desk Management - Mobile Access - Payroll Management - Document Management - Job Description Management - Social Media Integration - Mobile Access - Activity Dashboard - Third-Party Integrations - Assessment Management - Social Media Integration - Activity Dashboard - Mobile Access - Third-Party Integration - Initiative Management - Workflow Management - Community Management - Employee Referral Management - Candidate Management - Workflow Management - Communication Management - Advertising Management - Application Management - Email Management - Job Management - Discount Management - Pipeline Management - File Management - Job Management - Data Storage Management - Compensation Management - Employee Management - Job Application Management - HR Management - Competency Management - Performance Management - Compliance Management - Job Description Management - Evaluation Management - User Management - Role-Based Permissions - Third-Party Integrations **Interface** - White Labeling - Multilingual **Training & eLearning** - Assessments and Practice - Content Delivery and Tracking - Customer Training - Manager Portals - Content Storage and Management - Content Libraries - Compliance Tracking - Course Tracking - Progress Tracking - eCommerce Management - Knowledge Base Management - Course Management - Assessment Management - Training Management - Feedback Management - User Management - Learner Portal **Generative AI** - Generative AI **Agentic AI - Corporate Learning Management Systems ** - Multi-Language **Additional Functionality** - AI Copilot - Built-in Course Authoring - Reminders - Academic/Education - eLearning Companies - Virtual Classroom - Offline Access - Personalization and Recommendation - Video Conferencing - Certification & Licensing - Single Sign On - API - Progress Reports - Access Controls/Permissions - Collaboration Tools - Customizable Branding - Discussions/Forums - Enrollment Confirmation - Customizable Reports - Activity Dashboard - Third-Party Integrations - Gradebook - Corporate/Business - Workflow Automation ## Top ServiceSkills Alternatives - [LinkedIn Learning](https://www.g2.com/products/linkedin-linkedin-learning/reviews) - 4.4/5.0 (686 reviews) - [Pluralsight](https://www.g2.com/products/pluralsight/reviews) - 4.6/5.0 (1,297 reviews) - [Udacity](https://www.g2.com/products/udacity/reviews) - 4.5/5.0 (720 reviews)