--- title: ServiceSkills Reviews meta_title: 'ServiceSkills Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 151 reviews by the users' company size, role or industry to find out how ServiceSkills works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 151 scale: '5' date_modified: '2026-08-14' parent_category: name: Education url: https://www.g2.com/categories/education --- # ServiceSkills Reviews **Vendor:** ServiceSkills.com **Category:** [Online Course Providers](https://www.g2.com/categories/online-course-providers) **Average Rating:** 4.8/5.0 **Total Reviews:** 151 ## About ServiceSkills ServiceSkills Customer Service Skills eLearning is a comprehensive training solution designed to equip teams with essential skills for delivering exceptional customer experiences. This program focuses on enhancing critical abilities such as communication, problem-solving, and interpersonal skills, which are vital in today’s customer-centric landscape. By utilizing a variety of proven training modules, organizations can ensure their staff is well-prepared to meet and exceed customer expectations. The training is particularly beneficial for customer service representatives, support teams, and any personnel who regularly interact with clients or customers. It is tailored for businesses of all sizes, from small startups to large corporations, and can be adapted to meet the specific needs of various industries. The flexibility of the training format allows organizations to choose between a hosted platform or integration with existing Learning Management Systems (LMS) or Human Resource Information Systems (HRIS), making it accessible and convenient for all users. Key features of the Customer Service Skills Training include a diverse library of eLearning modules that cover a wide range of topics. These modules address specific aspects of customer service, such as effective communication techniques, conflict resolution strategies, and the importance of empathy in customer interactions. Each module is structured to provide practical insights and actionable skills that employees can apply in real-world scenarios. Additionally, the training incorporates interactive elements and assessments to enhance engagement and retention of knowledge. The benefits of this training extend beyond improved customer interactions. By investing in the development of customer service skills, organizations can foster a culture of excellence that leads to increased customer satisfaction and loyalty. Employees who feel confident in their abilities are more likely to take initiative and resolve issues effectively, contributing to a positive workplace environment. Furthermore, the training can lead to reduced employee turnover, as staff members are equipped with the skills they need to succeed in their roles. ServiceSkills Customer Service Skills Training serves as a vital resource for any organization looking to enhance their customer service capabilities. With its comprehensive content, flexible delivery options, and focus on practical skills, this training program stands out as an effective solution for developing a team that can consistently deliver exceptional customer experiences. By prioritizing the development of customer service skills, organizations can ensure they remain competitive in an increasingly demanding market. ## ServiceSkills Pros & Cons **What users like:** - Users value the **exceptional customer support** from ServiceSkills, which enhances the training experience immensely. (20 reviews) - Users find ServiceSkills to provide **ease of use** , allowing flexible training and effortless management for teams. (18 reviews) - Users find ServiceSkills **incredibly helpful** for training, fostering teamwork and enhancing customer service effectiveness through engaging content. (15 reviews) - Users value the **high-quality training content** of ServiceSkills, finding it relevant and immediately applicable to their work. (12 reviews) - Users appreciate the **easy access** and implementation of ServiceSkills, enhancing training effectiveness for their teams. (8 reviews) - Users appreciate the **engaging training sessions** of ServiceSkills, making it easy to enhance team performance effectively. (8 reviews) - Easy Setup (7 reviews) - Users find **implementation easy** with ServiceSkills, leading to quick improvements in communication and customer service training. (6 reviews) - Features (5 reviews) - Flexibility (4 reviews) **What users dislike:** - Users express concerns about **quiz issues** , noting unclear questions, repetitiveness, and limited question types. (3 reviews) - Users find the **time-consuming setup and lengthy courses** challenging, impacting the efficiency of their training experience. (3 reviews) - Users find the **quiz questions unclear** , with many run-on sentences and contradictions affecting comprehension. (2 reviews) - Users find the **UI can be confusing** due to content volume, though support is readily available from reps. (2 reviews) - Users face **time management issues** due to video freezes and a complex course setup process, affecting efficiency. (2 reviews) - Users report **certification issues** with course names not printing correctly on the certificates, though it's a minor concern. (1 reviews) - Users find the **limited search functionality** restricts options, especially with repetitive quiz formats. (1 reviews) - Outdated Content (1 reviews) - Users find the **videos outdated** , though appreciate the newer animation styles that improve the overall experience. (1 reviews) - Pacing Issues (1 reviews) ## ServiceSkills Reviews ### 1. Excellent career training for students and excellent professional development for Employees **Rating:** 5.0/5.0 stars **Reviewed by:** Melody J. | Business Technology Instructor, Small-Business (50 or fewer emp.) **Reviewed Date:** September 08, 2022 **What do you like best about ServiceSkills?** "These customer service and soft skills training videos & lessons have been a game-changer for my students. They love them! The videos/lessons/quizzes are engaging and short but packed with excellent content and skills. In addition, the Human Resources Department can utilize this training for professional development to strengthen their teams and create a better workplace culture. **What do you dislike about ServiceSkills?** Quiz questions following the video need revising. There are too many run-on sentences and questions are unclear. Too many sentences in the questions that are contradictory in the True/False questions. Allow the quiz to be taken multiple times per day. Not on a 24 hour retake delay. **What problems is ServiceSkills solving and how is that benefiting you?** It provides career training for telephone skills, customer service, and team-building skills. Teaching participants transferable skills useful in any job. **Official Response from David Friedman:** > Hi Melody, thanks so much for the kind review. Delighted this worked so well for your team. ### 2. ServiceSkills has dramatically improved our workplace culture. **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel T. | Training Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** January 24, 2025 **What do you like best about ServiceSkills?** ServiceSkills provides a ton of quality soft skills e-learning content in one easy-to-use platform. We are a small business so I wear many hats; ServiceSkills allows me to know that I am providing quality training for customer service and internal communication and team-building without having to build out my own content. The admin portal is easy to use and keep track of which employees have completed which training modules, and reporting on that for integration into review metrics is a breeze! If I do have any questions, the team at ServiceSkills has always been responsive and helpful, often getting me answers in a matter of hours. With everyone speaking the same language (of customer service, that is), we have a more collaborative environment and more consistent customer experience. **What do you dislike about ServiceSkills?** Some learners find the quizzes to be repetitive. It would be nice if there were more question types than just multiple choice or select all that apply. **What problems is ServiceSkills solving and how is that benefiting you?** As a growing company, one of the areas that we were lagging behind was training. Most of our training was done ad hoc by management when we got enough complaints that it became a priority, and even then it was usually just an email or quick meeting with a remonder to "not do X". Customers had vastly different experiences based on who they spoke to, so they would develop favorites they wanted to speak with, and those people were overworked while other employees had no calls coming in and nothing to do. We also had a cultural divide between our sales and accounting teams, where each side looked at the other as only trying to get in the way. ServiceSkills helped solve both problems. Customer service training has helped level the playing field with our inside sales and technical support teams, and the respoetful workplace content and internal customer service training has reminded our staff that we are all on the same team, and we balance each other out. ### 3. Fun way to brush up on your service skills **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** March 04, 2025 **What do you like best about ServiceSkills?** We like the short and informative videos. The content is there without dragging on too long. We like the live actor video's and the improv the best. Their customer support agent is ideal to work with. It is easy to use and the team seems to enjoy it. You brush up on skills in a fun and interactive way. It was easy for the team to learn to navigate the program and for us to implement into our training. We like to integrate what our team has learned into their daily customer interactions. **What do you dislike about ServiceSkills?** Occasionally the wording on the quizzes can be a little confusing. **What problems is ServiceSkills solving and how is that benefiting you?** It is helping our team to learn how to navigate difficult customers. It also has helped our team learn how to be a better team member. ## ServiceSkills Discussions - [What is ServiceSkills.com?](https://www.g2.com/discussions/955-what-is-serviceskills-com) - 1 comment, 1 upvote - [Can you list the training content included?](https://www.g2.com/discussions/954-can-you-list-the-training-content-included) - 1 comment, 1 upvote - [What additional learning tools are included?](https://www.g2.com/discussions/953-what-additional-learning-tools-are-included) - 1 comment, 1 upvote - [Are these courses also for Learning Management Systems?](https://www.g2.com/discussions/952-are-these-courses-also-for-learning-management-systems) - 1 comment, 1 upvote - [View ServiceSkills pricing details and edition comparison](https://www.g2.com/products/serviceskills/reviews?filters%5Bsentiment_snippet%5D=1991584&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+19%3A51%3A34+-0500&secure%5Bsession_id%5D=859f8a03-e6ce-477c-9703-37baabcdc8c1&secure%5Btoken%5D=d400346e9ee256e4fa7986a84dd728979162a906e8cbda651b579f3e42ba5b59&format=llm_user) ## ServiceSkills Features **Activity Tracking** - Activity Tracking **API** - API **Reporting & Statistics** - Reporting & Statistics **Feedback Management** - Feedback Management **AI Copilot** - AI Copilot **Third-Party Integrations** - Third-Party Integrations **Progress Tracking** - Progress Tracking **Customizable Reports** - Customizable Reports **User Management** - User Management **Activity Dashboard** - Activity Dashboard **Real-Time Data** - Real-Time Data **Role-Based Permissions** - Role-Based Permissions **Video Conferencing** - Video Conferencing **Alerts/Notifications** - Alerts/Notifications **Compliance Management** - Compliance Management **Self Service Portal** - Self Service Portal **Reminders** - Reminders **Drag & Drop** - Drag & Drop **Assessment Management** - Assessment Management **Mobile Access** - Mobile Access **Generative AI** - Generative AI **Access Controls/Permissions** - Access Controls/Permissions **Real-Time Reporting** - Real-Time Reporting **Content Management** - Content Management **Customizable Branding** - Customizable Branding **Course Authoring** - Course Authoring **Training Record Management** - Training Record Management **Self-paced Learning** - Self-paced Learning **Multi-Language** - Multi-Language **Performance Metrics** - Performance Metrics **Interactive Content** - Interactive Content **Surveys & Feedback** - Surveys & Feedback **Content Library** - Content Library **Progress Reports** - Progress Reports **Engagement Tracking** - Engagement Tracking **Certification & Licensing** - Certification & Licensing **Skills Assessment** - Skills Assessment **Customizable Questions** - Customizable Questions **Assignment Management** - Assignment Management **Employee Portal** - Employee Portal **Single Sign On** - Single Sign On **Learning Management** - Learning Management **Gamification** - Gamification **Training Management** - Training Management **Video Support** - Video Support **Synchronous Learning** - Synchronous Learning **Blended Learning** - Blended Learning **Skills Tracking** - Skills Tracking **SCORM Compliance** - SCORM Compliance **Employee Onboarding** - Employee Onboarding **Certification Tracking** - Certification Tracking **Asynchronous Learning** - Asynchronous Learning **Courses** - Personalized recommendations - High-quality content - Video content - Projects - In-course assessments - Certification practice tests **Generative AI** - Generative AI **Additional Functionality** - Onboarding - Individual Development Plans - Career Development - Approval Process Control - Customizable Branding - AI Copilot - Reminders - Customizable Templates - Employee Profiles - Employee Engagement - Learning & Development - API **Course Authoring** - Assessments & Quizzes **Administration** - Team-level monitoring - Administrative dashboard - Certificates **Course Delivery** - Learning Paths/Tracks - Communication & Notifications - Assignment Scheduling - Self-paced Learning - Mobile Learning - Blended Learning - Social Learning - Synchronous Learning - Extended Enterprise Learning - Asynchronous Learning **Compatibility** - Mobile compatibility **Course Management** - Varied User Types - Certifications - Industry Compliance - SCORM Compliance **Platform** - Internationalization - User, Role, and Access Management - Activity Dashboard - Activity Dashboard - Mobile Access - Activity Dashboard - Training Management - Goal Management - Feedback Management - Action Management - Mobile Access - Activity Dashboard - Benefits Dashboard - Activity Dashboard - Feedback Management - Performance Management - Recruitment Management - Compliance Management - Training Management - Calendar Management - Employee Management - Orientation Workflow Management - Task Management - HR Management - Help Desk Management - Mobile Access - Payroll Management - Document Management - Job Description Management - Social Media Integration - Mobile Access - Activity Dashboard - Third-Party Integrations - Assessment Management - Social Media Integration - Activity Dashboard - Mobile Access - Third-Party Integration - Initiative Management - Workflow Management - Community Management - Employee Referral Management - Candidate Management - Workflow Management - Communication Management - Advertising Management - Application Management - Email Management - Job Management - Discount Management - Pipeline Management - File Management - Job Management - Data Storage Management - Compensation Management - Employee Management - Job Application Management - HR Management - Competency Management - Performance Management - Compliance Management - Job Description Management - Evaluation Management - User Management - Role-Based Permissions - Third-Party Integrations **Interface** - White Labeling - Multilingual **Training & eLearning** - Assessments and Practice - Content Delivery and Tracking - Customer Training - Manager Portals - Content Storage and Management - Content Libraries - Compliance Tracking - Course Tracking - Progress Tracking - eCommerce Management - Knowledge Base Management - Course Management - Assessment Management - Training Management - Feedback Management - User Management - Learner Portal **Generative AI** - Generative AI **Agentic AI - Corporate Learning Management Systems ** - Multi-Language **Additional Functionality** - AI Copilot - Built-in Course Authoring - Reminders - Academic/Education - eLearning Companies - Virtual Classroom - Offline Access - Personalization and Recommendation - Video Conferencing - Certification & Licensing - Single Sign On - API - Progress Reports - Access Controls/Permissions - Collaboration Tools - Customizable Branding - Discussions/Forums - Enrollment Confirmation - Customizable Reports - Activity Dashboard - Third-Party Integrations - Gradebook - Corporate/Business - Workflow Automation ## Top ServiceSkills Alternatives - [LinkedIn Learning](https://www.g2.com/products/linkedin-linkedin-learning/reviews) - 4.4/5.0 (686 reviews) - [Pluralsight](https://www.g2.com/products/pluralsight/reviews) - 4.6/5.0 (1,297 reviews) - [Udacity](https://www.g2.com/products/udacity/reviews) - 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