# ServiceRocket Reviews
**Vendor:** ServiceRocket  
**Category:** [Other Implementation Services Providers](https://www.g2.com/categories/other-implementation-services)  
**Average Rating:** 5.0/5.0  
**Total Reviews:** 2
## About ServiceRocket
ServiceRocket is a leading tech-enabled services company that accelerates the growth of software companies and their customers. By maximizing software adoption and return on investment, ServiceRocket provides an ecosystem of capabilities that span software implementation, adoption, retention, and expansion. A trusted partner to Atlassian, Meta, Miro, Thought Industries, and companies around the world, ServiceRocket is headquartered in Palo Alto, California. Its diverse workforce of Rocketeers in Australia, Canada, Chile, Malaysia, the Philippines, Singapore, the UK, and the US consistently think team and delight the customer.




## ServiceRocket Reviews
  ### 1. Perfect Atlassian Support

**Rating:** 5.0/5.0 stars

**Reviewed by:** Frankie E. | Mid-Market (51-1000 emp.)

**Reviewed Date:** October 15, 2024

**What do you like best about ServiceRocket?**

This review is specifically for Nico, he has been a great help and offered solutions that I did not think of when I stated my requirements/requests in the first place. He went above and beyond, and showed that he cared about my project just as if were his own. His feedback and ideas were very much appreciated and my team uses the workflows that he helped create to this day. He went above and beyond and I cannot thank him enough.

**What do you dislike about ServiceRocket?**

I do not have anything to say about ServiceRocket that I disliked.

**Recommendations to others considering ServiceRocket:**

I would recommend ServiceRocket because of the people. Everyone I have interacted with has been more than helpful and friendly, I cannot express this enough.

**What problems is ServiceRocket solving and how is that benefiting you?**

I had little experience with Atlassian as it was handed off to me from a team member who left our organization and I had no clue what I wanted to do or how I wanted to structure our JIRA/Confluence instance, and servicerocket reached out first to assist and walk me through everything.

  ### 2. SalesForce - Jira integration was perfect

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.)

**Reviewed Date:** November 14, 2019

**Describe the project or task ServiceRocket helped with:**

We used the SalesForce and Jira integration, which was polished, full of features and very well done. 

**What do you like best about ServiceRocket?**

Ease of installation, configuration, ongoing additional features. 

**What do you dislike about ServiceRocket?**

A little pricey, but overhaul worth it. 

**What problems is ServiceRocket solving and how is that benefiting you?**

Integrating SalesForce and Jira for our Service Cloud solution. 


## ServiceRocket Discussions
  - [What is ServiceRocket used for?](https://www.g2.com/discussions/what-is-servicerocket-used-for)

- [View ServiceRocket pricing details and edition comparison](https://www.g2.com/products/servicerocket/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-11+01%3A41%3A12+-0500&secure%5Bsession_id%5D=d2ef9f26-1011-43f1-8d54-61a550a98a8f&secure%5Btoken%5D=b4094ba31a9de90c684540f12c10c2490ac51171ae6ccc62596e89227db0121c&format=llm_user)

## ServiceRocket Features
**Planning**
- Needs Assessment
- Resource Allocation
- Stayed within Budget
- Statement of Work
- Best Practices

**Delivery**
- Technical Expertise
- Met Deadlines
- Meeting Management
- Project Updates
- Scope Management
- Roll-out

**Support**
- Go Live Support
- Documentation
- Training 
- Metrics
- Admin Services

**Team Quality**
- Change Management Skills
- Executive Presence
- Vertical Expertise
- Technology Partnerships

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