Josh H.

Network Engineer

Environmental Services

Enterprise (> 1000 emp.)

8/21/2018

"Poor performer in a crowded market"

1/5

What do you like best about ServicePRO?

Allowed us to migrate from our existing HelpSTAR product. We already staff in house with development knowledge for the backend of the product. Review collected by and hosted on G2.com.

What do you dislike about ServicePRO?

Requires the use of Silverlight meaning it must be used with Internet Explorer. Search is very slow and counter-intuitive. Review collected by and hosted on G2.com.

Recommendations to others considering ServicePRO:

I would definitely consider other products. The market for help desk software is full of competition with many much better providers that have better support. Review collected by and hosted on G2.com.

What problems is ServicePRO solving and how is that benefiting you?

ServicePRO has been in place a number of years in our company so, the staff is well versed on it's use. Review collected by and hosted on G2.com.

Jonathan C.

Vice President of Information Technology

Mid-Market (51-1000 emp.)

11/7/2014

"ServicePro Helps Us Meet our Help Desk and Member Needs"

4/5

What do you like best about ServicePRO?

Service Pro is completely web-based with no desktop client needed. It is responsive and presents a nice interface for both our 50 technicians and our end-users when handling work orders, purchase requests and change management requests. Review collected by and hosted on G2.com.

What do you dislike about ServicePRO?

Even though the software is web based, it still requires a small download of helper software on the technician PC to ensure full functionality. This is still much better than the previous HelpStar version of the software. Reporting could also be a little easier in terms of customization but the canned reports cover about 90% of our needs. Review collected by and hosted on G2.com.