--- title: ServicePRO Reviews meta_title: 'ServicePRO Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 12 reviews by the users' company size, role or industry to find out how ServicePRO works for a business like yours. aggregate_rating: rating_value: 3.4 review_count: 12 scale: '5' date_modified: '2026-07-07' parent_category: name: IT Management url: https://www.g2.com/categories/it-management --- # ServicePRO Reviews **Vendor:** Help Desk Technology Corporation **Category:** [Service Desk Software](https://www.g2.com/categories/service-desk) **Average Rating:** 3.4/5.0 **Total Reviews:** 12 ## About ServicePRO ServicePRO® is an enterprise service desk software that improves customer service by automating the entire service request cycle. ServicePRO® is available as a cloud-hosted solution as well as an on-premise installation. ServicePRO® is a cohesive, unified service desk platform providing full visibility into an organization’s operations while maintaining the security requirements of individual departments. From support requests to departmental workflows to company-wide processes, ServicePRO® makes it easy to automate workflows. ServicePRO® streamlines business processes to improve efficiency and results, and empowers end-users with self-service capabilities, and optimizes service delivery. ## ServicePRO Reviews ### 1. Confusing Service Requests **Rating:** 1.5/5.0 stars **Reviewed by:** Stephanie C. | Human Resources Recruiter, Recreational Facilities and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** December 24, 2023 **What do you like best about ServicePRO?** I find ServicePRO to be a unsuited application, for scheduling and dispatching personnel to provide customer support. The initial implementation poses some difficulties users tend to become more hectic with it after a use. **What do you dislike about ServicePRO?** The user interface is a bit perplexing. I have encountered issues and occasional glitches. There is a tendency for the application to crash it needs to be noted that it represents an improvement over the version despite being Silverlight based. It would be better if the reporting functionality provided customization options **What problems is ServicePRO solving and how is that benefiting you?** One of my concerns regarding ServicePRO is the lack of user training which makes navigating through system sections and prioritizing fields difficult. Other competitors in the market for help desk software provide support and inefficient solutions for business processes. - [View ServicePRO pricing details and edition comparison](https://www.g2.com/products/servicepro/reviews?filters%5Bnps_score%5D%5B%5D=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+03%3A35%3A41+-0500&secure%5Bsession_id%5D=5358ffbe-bf61-48e5-8cdf-03e7f8ff0c42&secure%5Btoken%5D=19ae57330c9be7a612b4c6925e32440d3b752db14bb2b5c9dbf775c630f4e556&format=llm_user) ## ServicePRO Integrations - [ASI](https://www.g2.com/products/asi/reviews) ## ServicePRO Features **Administration** - Change Management - Asset Management - Reports & Analytics - IT Asset Management - Knowledge Management - Project Management - Service Level Agreement (SLA) Management - Task Management - Service Request Management - Release Management - Configuration Management - Ticket Management - Workflow Management - Problem Management - Incident Management - Contract/License Management - Support Ticket Management - Knowledge Base Management - Capacity Management - Availability Management - Inventory Management **Incident Management** - Automate Ticket Routing - Ticket Prioritization - Ticket Notifications - Knowledge Base - Knowledge Base/Ticket Integration - Real-Time Notifications **Service Desk** - Help Desk - Incident Reports - Process Workflow - Customizable Reports **Reporting** - Dashboards - Time Tracking - Surveys - Activity Tracking **Management** - Reporting - Administration Console - Access Management - Asset Management - Policy Dictation - Real-Time Reporting **Access & Usability** - Mobile - Self Service - Active Directory - Multi-Channel Access - Mobile Access **Functionality** - Ticketing System - Performance Logging - Alerting - Automation **Agentic AI - Service Desk** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations **Additional Functionality** - Project Management - Procurement Management - CMDB - AI Copilot - Generative AI - IT Risk Management - Service Catalog - Inventory Management - Surveys & Feedback - Chat/Messaging - Change Management - Reporting & Statistics - Task Management - Email Templates - Benchmarking - Localization Automation - Real-Time Reporting - Customer Support - Scheduled/Automated Reports - Alerts/Escalation - Release & Deployment - Email Management - Contract/License Management - Workflow Management - Problem Management - Analytics - Service Level Agreement (SLA) Management - Configuration Management - API - IT Asset Management - Remote Access/Control - Live Chat - Customizable Reports - Incident Management - Asset Lifecycle Management - Support Ticket Management - Customizable Templates - Customizable Branding **Agentic AI - IT Service Management (ITSM) Tools** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Resource Allocation & Planning - Multi-Language **Additional Functionality** - Prioritization - Service History - Client Portal - Customizable Forms - AI Copilot - API - Service Catalog - Real-Time Notifications - SSL Security - Activity Dashboard - Real-Time Monitoring - Generative AI - Surveys & Feedback - Drag & Drop - Self Service Portal - Alerts/Notifications - Automated Responses - Customizable Branding - Customizable Templates - Support Ticket Tracking - Automated Routing - Macros/Templated Responses - Collaboration Tools - Multi-Channel Communication - Reporting & Statistics - Customizable Fields - Activity Tracking - Search - Alerts/Escalation - Access Controls/Permissions - Dashboard Creation - Remote Access & Monitoring - Asset Tracking - Chat/Messaging - Approval Process Control - Audit Trail ## Top ServicePRO Alternatives - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) - 4.5/5.0 (1,825 reviews) - [Freshservice](https://www.g2.com/products/freshservice/reviews) - 4.6/5.0 (1,302 reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) - 4.3/5.0 (966 reviews)