--- title: ServicePower Reviews meta_title: 'ServicePower Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 18 reviews by the users' company size, role or industry to find out how ServicePower works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 18 scale: '5' date_modified: '2026-08-07' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # ServicePower Reviews **Vendor:** ServicePower **Category:** [Field Service Management Software](https://www.g2.com/categories/field-service-management) **Average Rating:** 4.4/5.0 **Total Reviews:** 18 ## About ServicePower ServicePower is a leading field service management software company focused on providing an exceptional customer experience, while delivering significant operational efficiencies. Trusted by field service organizations around the world such as GE Appliances, LG, AIG, Allstate, and Siemens, ServicePower offers the only SaaS platform that helps companies efficiently manage both employed and contracted workforces. ServicePower also offers a fully managed network of contracted service providers to enable on-demand field service delivery in urban and hard-to-reach locations across North America and Europe. ## ServicePower Pros & Cons **What users like:** - Users appreciate the **ease of use** of ServicePower, making interactions seamless for service partners and clients. (3 reviews) - Users value the **high customizability** of ServicePower, enhancing ease of use and support during changes. (2 reviews) - Users value the **high flexibility** of ServicePower, enabling easy customization and effective asset scheduling. (2 reviews) - Users appreciate the **comprehensive features** of ServicePower, enhancing efficiency and visibility throughout the service process. (1 reviews) - Users appreciate the **ease of use and strong customer support** provided by ServicePower, enhancing customization flexibility. (1 reviews) - Users value the **flexibility to customize** in ServicePower, appreciating ease of use and support for necessary changes. (1 reviews) - Easy Access (1 reviews) - Real-Time Data (1 reviews) - Response Time (1 reviews) - Scheduling (1 reviews) **What users dislike:** - Users find **improvement needed** in ER changes and interface intuitiveness, impacting overall usability and vendor self-service. (2 reviews) - Users find the **performance issues** frustrating, noting slow ER changes and lengthy custom development times. (2 reviews) - Users find **customization difficulties** with ServicePower, suggesting it suits organizations with established processes and minimal adaptation needs. (1 reviews) - Users often experience **delays** in custom development, impacting overall satisfaction with ServicePower. (1 reviews) - Users often face **integration issues** with ServicePower, though they value the support for resolving these challenges. (1 reviews) - Users find the **limited customization** of ServicePower constraining, preferring a fully integrated approach for optimal use. (1 reviews) - Users find that some interface elements of ServicePower are **not user-friendly** , lacking intuitiveness and a modern design. (1 reviews) - Poor Design (1 reviews) - Slow Loading (1 reviews) - Slow Performance (1 reviews) ## ServicePower Reviews ### 1. Service Power **Rating:** 5.0/5.0 stars **Reviewed by:** Ryan A. | Chief Operations Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2024 **What do you like best about ServicePower?** Ease of use and availability of support when changes are needed. Service power has more flexibilty to customize than other platforms I have used. **What do you dislike about ServicePower?** With integrations there are always bumps in the road anytime there is something new rolled out however I apprecaite the support SP provides in working through the kinks. **What problems is ServicePower solving and how is that benefiting you?** ServicePower has been instrumental in improving our warranty contract administration by: Efficient Dispatching: It allows for quick and organized dispatching of repair services to customers, streamlining the service process. Parts Ordering: The platform makes it easier to order parts directly, reducing delays and ensuring repairs are completed faster. Cost Control: By lowering the severity of claims, it helps in managing and reducing overall warranty costs, leading to better financial outcomes for our organization. Enhanced Workflow: The integrated system improves coordination and responsiveness, resulting in a smoother operation and better customer experience. It’s been a key tool for balancing operational efficiency and cost management in the warranty services. ### 2. Industry Leader **Rating:** 5.0/5.0 stars **Reviewed by:** Joe W. | Chief Commercial Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** October 11, 2024 **What do you like best about ServicePower?** Great platform for asset scheduling owned and 3rd party workforces. Highly flexible. **What do you dislike about ServicePower?** Sometimes, the amount of time it takes for custom dev. **What problems is ServicePower solving and how is that benefiting you?** Providing integrated parts ordering and real time statuses. ## ServicePower Discussions - [What is ServicePower used for?](https://www.g2.com/discussions/what-is-servicepower-used-for) - [View ServicePower pricing details and edition comparison](https://www.g2.com/products/servicepower/reviews?filters%5Bsentiment_snippet%5D=1209512&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+20%3A13%3A32+-0500&secure%5Bsession_id%5D=8d714d70-a45a-49ea-80a0-f136d6f6692b&secure%5Btoken%5D=238891c760adcbf49349ebb35a83a9e1b9a14a870691ec55c7c4e72afb73371b&format=llm_user) ## ServicePower Features **Generative AI** - AI Text Summarization - AI Image-to-Text - Generative AI **Before the Job** - Calendar - Dispatch - Roles - Booking **On the Job** - Employee Communication - Client Notifications - Field Sales - Alerts/Notifications - Real-Time Notifications - Customizable Fields - Multi-Location - Payment Collection in the Field **After the Job** - Reports - Analytics - Billing & Invoicing - Accounting Integration - QuickBooks Integration - Third-Party Integrations - Customizable Reports **Platform** - Customization - Integration APIs - Internationalization - User, Role, and Access Management - Activity Dashboard - Activity Dashboard - Mobile Access - Activity Dashboard - Training Management - Goal Management - Feedback Management - Action Management - Mobile Access - Activity Dashboard - Benefits Dashboard - Activity Dashboard - Feedback Management - Performance Management - Recruitment Management - Compliance Management - Training Management - Calendar Management - Employee Management - Orientation Workflow Management - Task Management - HR Management - Help Desk Management - Mobile Access - Payroll Management - Document Management - Job Description Management - Social Media Integration - Mobile Access - Activity Dashboard - Third-Party Integrations - Assessment Management - Social Media Integration - Activity Dashboard - Mobile Access - Third-Party Integration - Initiative Management - Workflow Management - Community Management - Employee Referral Management - Candidate Management - Workflow Management - Communication Management - Advertising Management - Application Management - Email Management - Job Management - Discount Management - Pipeline Management - File Management - Job Management - Data Storage Management - Compensation Management - Employee Management - Job Application Management - HR Management - Competency Management - Performance Management - Compliance Management - Job Description Management - Evaluation Management - User Management - Role-Based Permissions - Third-Party Integrations **Agentic AI - Field Service Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Additional Functionality** - Work Order Management - Checklists - Maintenance Scheduling - Parts Management - Service History - Residential Properties - Vendor Management - Customizable Forms - Purchase Order Management - Mobile Access - Dispatch Management - Task Scheduling - Calendar Management - Asset Tracking - Technician Management - Status Tracking - API - Document Management - Job Management - Preventive Maintenance - AI Copilot - Real-Time Reporting - Commercial Properties - Real-Time Data - Historical Reporting - Contract/License Management - Customer Database - Barcode/Ticket Scanning - Activity Dashboard - Facility Scheduling - Workflow Management - Inspection Management - Inventory Management - Predictive Maintenance - Routing - Forms Management - Chatbot - Documentation Management - File Storage - Electronic Signature - Self Service Portal - Service Level Agreement (SLA) Management - Personalization and Recommendation - Resource Allocation - GPS - Reporting & Statistics - Drag & Drop - Quotes/Estimates - Scheduling - CRM - Online Time Clock - Workforce Management - Activity Tracking - Contact Database - Productivity Analysis - Prioritization - Customizable Branding - Price and Cost Calculations - Performance Management - Equipment Tracking - Data Capture and Transfer - Time Tracking - Data Synchronization - Secure Data Storage - Location Tracking - Route Optimization - Offline Access - Real-Time Updates - Collaboration Tools - Chat/Messaging - Knowledge Management - Electronic Payments - Customer History - Inventory Control - Performance Metrics - Project Management - Client Portal - Driver ETA - Job Tracking - Automated Scheduling - Customer Management - Reminders - Work Order Creation - Equipment Maintenance - Data Import/Export - Search/Filter - Recurring Appointments - Contractor Management - Access Controls/Permissions - Workflow Automation **Workforce Management Platform Features** - Labor Forecasting - Shift Scheduling - Time & Attendance Tracking - Absence & Leave Management - Skills Management - Succession Planning - Workforce Analytics - Self-Service Capabilities - Mobile Shift Scheduling - Team Communication - Budgeting/Forecasting - Automated Scheduling - Employee Scheduling - Time Off Management - Workflow Management - Timesheet Management - Recruitment Management - Performance Management - Payroll Management - Attendance Management - Calendar Management - Employee Management - Compliance Management - Compliance Tracking - Activity Tracking - Sick Leave Tracking - Vacation/Leave Tracking - Skills Tracking - Variable Workforce - Reporting/Analytics **Additional Functionality** - Real-Time Reporting - Shift Swapping - AI Copilot - Real-Time Notifications - Reminders - Self Service Portal - Employee Database - Time Off Requests - Approval Process Control - Performance Metrics - Employee Onboarding - Document Storage - Real-Time Data - Data Import/Export - Time & Attendance - Drag & Drop - Clock In/Out - Customizable Reports - Generative AI ## Top ServicePower Alternatives - [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) - 4.4/5.0 (368 reviews) - [Agentforce Field Service (formerly Salesforce Field Service)](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews) - 4.4/5.0 (977 reviews) - [Jobber](https://www.g2.com/products/jobber/reviews) - 4.6/5.0 (516 reviews)