The people at Servicepath are very passionate about what they do which is evident in the work they put into continuously improve the CPQ platform.

I have had the pleasure of working with highly influential people such as Ian Cross who have shown us what can be achieved through hard work and perseverance.

Being an early adopter of Servicepath (more than 2 and half years ago) I have witnessed the effort and dedication that has gone into fixing the issues, bugs as well as taking on new complex requirements to suit Ensono's product development and sales teams.

The Sales Navigator is a great feature as provides a holistic view of the client, opportunities and quotes to sales users which is personalised towards them. Being able to access quotes is easier as well as understanding whether a quote requires an approval or not.

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Overall, I'm very satisfied with the level of service provided by the team. Together we've worked through various challenges and I couldn't ask for much more from a small but growing software development partner - keep up the great work guys!

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From a Business analysts perspective I worked closely with ServicePath on various projects and also support activities. The interaction with servicePath helped to build good customer/vendor relationships, which was crucial on the delivery of strategic solutions to now only cater for initial internal business needs but also enhance current functionality for strategic future growth. The CPQ tool has been adopted through the business with great successes

It has been very easy to engage with ServicePath on requirements specified by business users but the main trait was to also get recommendations from ServicePath on to how best utilise current or new functionality to help achieve even more business benefits. Review collected by and hosted on G2.com.

The only improvement that would be beneficial is to have more intuitive reporting that are available to ends users to create and customise as they deemed appropriate per business departments. The ability to report and export data to manipulate how end users see fit would also be beneficial. Review collected by and hosted on G2.com.

We have a comprehensive portfolio of (what can become quite complex) Managed IT solutions that span across several facilities and regions. servicePath enables us to logically define our product offerings, structure detailed cost models, and ensure that no required details or steps are overlooked or missed. Our global solution sales team uses servicePath daily to build accurate quotes and proposals in a very efficient manner. Review collected by and hosted on G2.com.

servicePath CPQ has a lot features that are accessible to all users. Some are very powerful and it would make things easier if we were able to prevent some users from accessing all features. Also, while the servicePath team adds new functionality very quickly, it would be nice to have more one-on-one time with their team to determine how to best take advantage of these features. As the company continues to grow and has more resources available to support product development efforts, I anticipate this will improve. Review collected by and hosted on G2.com.

We had very complex solutions. ServicePath eliminated rogue proposal changes and allowed for complex hybrid cloud solutions to be built, quoted and delivered to customers very quickly (within minutes). ServicePath allowed our Engineers and Reps to reduce quoting time and allowed them to focus on solution builds and increasing face time with customers and prospects.

It accelerated our quote turnaround and our deal velocity, as well as, internal finance and technical reviews cycle time. It also enabled reps to understand the interrelationships in our cost structure and where our models could be adjusted to win profitable business. Review collected by and hosted on G2.com.

The system was time consuming to initially set up. Having said that, we did not employ the install base feature of the product in ServicePath. If we had, perhaps the installation experience would have been easier. Because we did it our way, it was challenging and a large time consuming exercise to dig through all our files, configs, pricing, etc. Overall, I suspect there was an easier way to get set up. Review collected by and hosted on G2.com.

As a Global Architect and Account CTO covering a major global partner, I am responsible for building joint solutions we can take to market together. My time is my most valuable resource. servicePath CPQ lets me work with partners to build very complex solutions for their customers, confident of the financials and technical feasibility. There are two servicePath features I really like. First is the ability for to give our key SI partners their own servicePath accounts so that they can price out their own solution configurations for their end customers. Second, is that it allows for iterative solutions - I input customer requirements and the platform allows me to iterate through different configurations and it calculates the whole solution lock-step. My partner can pull a ROM estimate together in minutes. We can see their activity in the system, what configurations and priced solutions have been used, etc. Review collected by and hosted on G2.com.

It would be nice to have the ability to export/import/publish products and business rules so that they can be shared easily across our multiple servicePath instances. I understand this is on the roadmap but we could use it now. Putting together an estimate is pretty intuitive in servicePath, depending on how we build our products but building a complex product can be complicated. servicePath would benefit from additional help materials. Review collected by and hosted on G2.com.

It’s very organized and helpful easy to Review collected by and hosted on G2.com.

The speed is slow can be confusing at first Review collected by and hosted on G2.com.

User experience. From a product management point of view I was able to easily build complex configured products which then had an impressive (and instant) end user interface. The tool provides so much control and customisation literally at the click of a button. This in turn ensures the end user experience is also perfect for your organisation allowing you to help the person raising the quote as much as is needed. Review collected by and hosted on G2.com.

There wasn't anything I disliked because if there was anything that didn't quite work in the way I needed it to, it was very easy to engage with servicePath and get their recommendations on how to proceed. This would either involve them showing me functionality I wasn't aware of or developing something quickly to achieve what I needed. Review collected by and hosted on G2.com.

very agile, friendly, proactive, great ideas how to solve requirements, the platform could solve 80% of our requirements from the beginning and the remaining 20% where developed or customized in a joined engagement Review collected by and hosted on G2.com.

workload is maybe too high for the internal employees, but this might be normal in a startup mode. Increasing the amount of employees needs to be in line with revenues, of course. Review collected by and hosted on G2.com.

The ability to quickly take processes and configurations we had in excel and move them into service path. On top of these core processes we were then able to use things like guided selling and approval workflows which we couldn't do with Excel Review collected by and hosted on G2.com.

Nothing specifically. Implementation took us a little longer than we wanted but in truth this was an internal problem of discussing and agreeing priorities which should have been done before we started implementation, not during! Review collected by and hosted on G2.com.

Upstart who understands the MSP world, coming from telcom and MSP backgrounds, the team understands the unique challenges to selling large ITO deals. Review collected by and hosted on G2.com.

They are too small to advance their roadmap at the pace we would like. Review collected by and hosted on G2.com.